We can add the patio table in to the claim settlement offer and resend the release form to the customer with updated settlement amountWe cannot, however, offer a greater amount for the items already included in the settlement offer previously sent to the customerThe amount of compensation offered is calculated based on an industry-standard publication of weights and depreciation used for calculating compensation of damage claims
Complaint: [redacted] I am rejecting this response because: The delivery was also not made on 12/22/as stated by the delivery company We were given a delivery time window of 6pm-11pm on 12/22/17, we stayed up until midnight and never received the delivery nor a phone call from anyone I have since tried to reach someone at the delivery company on 12/and 12/without any success I have reached out again today to Nordic Track as well Regards, [redacted] ***
I do see this claim was submitted in September to our general claims email box, but I don't see any updates in our systemIt looks like it wasn't submitted to our claims processor for handlingI'm sure this was an oversight, and we will be happy to complete this claim for this customerHe said the cost of the repair was $so we will send him a settler offer covering the cost of the repair
I'm sorry to hear the delivery did not occurOur routes have been very packed due to the increased holiday volumeOn 12/there were a number of deliveries that didn't get completed because the routes ran too longHowever, you should have received a call from the driver to let you know they wouldn't be able to deliverOur office is working on rescheduling anyone whose delivery was missedDue to high call volume it may take longer to reach someone in our officeThey will be calling to set up a delivery time; you are welcome to call in to schedule or if you still have trouble reaching someone please try emailing [redacted] as she works in scheduling and customer service and will be able to assist you
Complaint: [redacted] Please provide the "industry-standard publication of weights and depreciation used for calculating compensation of damage claims." The documentation I have does not indicate that depreciation will come into consideration when calculating damage claimsIt states "Valuation Protection In Transit Of $Per Pound Per Article Up To $50,000." The items were damaged in transit Regards, [redacted]
we processed her claim and sent a settlement offer to herIf she wishes to accept the settlement offer she just needs to sign and send the form back and we can process a payment to her
Customer's safe was damaged during his moveWe made an effort to relieve the issue of the door that did not open by sending a safe technician at our expense to his home to see if the door could be openedHe was unable to do anything with the safe, at which point we directed the customer to submit
a claim to our claims departmentThe customer submitted his claim for damage to the safePer the email response from our claims department, the DOT requires that claims be processed within daysWe are still within the processing time for the claim he submittedBased on this complaint it seems he may be under the impression that we will buy him a new safeSettlement offers for claims are based on the level of insurance chosen on the moving services contract by the customer at the time of serviceIf no additional insurance is purchased then the basic level of $per pound applies to all items in the shipmentI will ask the claims department to finish processing this claim as soon as possible so that they can send him the claim settlement offer and release formIf he chooses to accept the offer made for his claim then he will simply need to sign the release form and send it back to us and our office can issue payment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer's paperwork does not guarantee any delivery dateWe ask customer to provide first available date for deliveryFrom that date we have a certain amount of time to complete deliveryWe aim as close as possible to the customer's first available date but many factors affect the actual
delivery dateUnfortunately due to high demand during peak season we have experienced longer delays than usual to destinations in the NorthwestWe understand that the delay is an inconvenience for the customer. Our dispatch department is making every effort to get the customer's shipment delivered as soon as possible
Complaint: ***
I am rejecting this response because:They are offering the 40$ if I agree to sign a page legal document. I am not an attorney and I don't know any attorneys that would review these documents for free. I do not feel comfortable signing these legal documents without them first being reviewed by an attorney. I would like either them to just send me the 40$, or for them to send me, in advance of me signing the documents, 200$ for attorneys fees to have the document reviewed. Then if the documents are agreeable I will sign and they can send me the 40$
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:The weight of the items the business has agreed...
to compensate us for is incorrect. It is not 150 lbs, but rather 850 lbs. (by the estimate paperwork: bed=490 lbs, bookcase=210 lbs, plant stand=35 lbs, chair=70 lbs, magazine rack=10 lbs, coat rack=35 lbs) Additionally, the metal table was damaged not just by tape, but also the legs and table top do not fit well together anymore, resulting in a wobbly and unlevel table. This is an additional 210 lbs, by the original estimate. So the total weight of items damaged not by tape or stickers is 1060 lbs. At .60 cents per pound, that is $636. We will accept an offer of $636.
Regards,
[redacted]
Complaint: [redacted]
Please provide the "industry-standard publication of weights and depreciation used for calculating compensation of damage claims." The documentation I have does not indicate that depreciation will come into consideration when calculating damage claims. It states "Valuation Protection In Transit Of $0.60 Per Pound Per Article Up To $50,000." The items were damaged in transit.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: there is no doubt that elephant distroyed the safe, they admit it. Elephant bid the move and just happen to underbid the move by approximately 1000 dollars during the bidding process we were never offered extra insurance the sales person said that elephant was insured and would take care of broken items. If we wold have known that they would not fully pay for and replace, sure we would have taken on the insurance for our move. The day of the move the movers arrived late totalliy stressing us out not knowing if they could pack and move us in the allotted time. I called [redacted] at the office twice to check if they were coming. The man arrived rushed in and said sign all these papers so they could start. He NEVER went over the paperwork, and I had know time to throughly read them because I was holding up them from getting started. Day two was no different arrived late so they were rushing to get the job done. One of the men was so bad the man in charge sent him home so they were a man short. Elephant could make this right and replace my safe or they can hide behind the paperwork at this point they are offering me 60 cents a pound on my safe, what a joke. A reputable company would make it right. Think about it underbid the job to get the job, tell me they are insured, which we thought replacement,it was never mentioned it was not, destroy property and not pay. Bottom line is I want back the safe they distroyed.
Regards,
[redacted]
we processed his claim as required and sent him a settlement offer a few weeks ago. We are still waiting to hear back from him; if he chooses to accept the offer he just needs to sign and send the form back and we can process a payment to him.
We apologize for any inconvenience however the crew yesterday was running behind schedule and unable to finish their last few stops. The [redacted] regulates the hours of service for drivers and we cannot allow them to exceed the federally mandated hours of service. Our office will...
work to get this customer rescheduled for another day and he will be contacted by someone as soon as possible. Also, he stated he is expecting “white glove” service but the level of service his order is set up for is “Set inside first dry door no assembly or debris removal. ”.
Customer chose to pick up item from our warehouse. Vendor does not usually allow customer pickup and it voids the warranty on the item but we allowed her to pickup because it was her preference over waiting for her rescheduled delivery. This completes our obligation to this customer. She has...
I'm sorry to hear the delivery did not occur. Our routes have been very packed due to the increased holiday volume. On 12/22 there were a number of deliveries that didn't get completed because the routes ran too long. However, you should have received a call from the driver to let you know they wouldn't be able to deliver. Our office is working on rescheduling anyone whose delivery was missed. Due to high call volume it may take longer to reach someone in our office. They will be calling to set up a delivery time; you are welcome to call in to schedule or if you still have trouble reaching someone please try emailing [redacted] as she works in scheduling and customer service and will be able to assist you.
I do see this claim was submitted in September to our general claims email box, but I don't see any updates in our system. It looks like it wasn't submitted to our claims processor for handling. I'm sure this was an oversight, and we will be happy to complete this claim for this customer. He said...
the cost of the repair was $40 so we will send him a settler offer covering the cost of the repair.
We can add the patio table in to the claim settlement offer and resend the release form to the customer with updated settlement amount. We cannot, however, offer a greater amount for the items already included in the settlement offer previously sent to the customer. The amount of compensation offered is calculated based on an industry-standard publication of weights and depreciation used for calculating compensation of damage claims.
Complaint: [redacted]
I am rejecting this response because:This is the same excuse I see that you give everyone. If you know that deliveries can not exceed a certain time then do not promise a delivery for so late at night. You said between 6-10pm, why would there be a delivery at 10pm? Obviously you already know that is too late. It is your screw up and I will not simply sit back to reschedule for some other random day to then have you not show up again. I want my items delivered no later than this Thursday during normal business hours.
Regards,
[redacted]
We can add the patio table in to the claim settlement offer and resend the release form to the customer with updated settlement amountWe cannot, however, offer a greater amount for the items already included in the settlement offer previously sent to the customerThe amount of compensation offered is calculated based on an industry-standard publication of weights and depreciation used for calculating compensation of damage claims
Complaint: [redacted] I am rejecting this response because: The delivery was also not made on 12/22/as stated by the delivery company We were given a delivery time window of 6pm-11pm on 12/22/17, we stayed up until midnight and never received the delivery nor a phone call from anyone I have since tried to reach someone at the delivery company on 12/and 12/without any success I have reached out again today to Nordic Track as well Regards, [redacted] ***
I do see this claim was submitted in September to our general claims email box, but I don't see any updates in our systemIt looks like it wasn't submitted to our claims processor for handlingI'm sure this was an oversight, and we will be happy to complete this claim for this customerHe said the cost of the repair was $so we will send him a settler offer covering the cost of the repair
I'm sorry to hear the delivery did not occurOur routes have been very packed due to the increased holiday volumeOn 12/there were a number of deliveries that didn't get completed because the routes ran too longHowever, you should have received a call from the driver to let you know they wouldn't be able to deliverOur office is working on rescheduling anyone whose delivery was missedDue to high call volume it may take longer to reach someone in our officeThey will be calling to set up a delivery time; you are welcome to call in to schedule or if you still have trouble reaching someone please try emailing [redacted] as she works in scheduling and customer service and will be able to assist you
Complaint: [redacted] Please provide the "industry-standard publication of weights and depreciation used for calculating compensation of damage claims." The documentation I have does not indicate that depreciation will come into consideration when calculating damage claimsIt states "Valuation Protection In Transit Of $Per Pound Per Article Up To $50,000." The items were damaged in transit Regards, [redacted]
we processed her claim and sent a settlement offer to herIf she wishes to accept the settlement offer she just needs to sign and send the form back and we can process a payment to her
Customer's safe was damaged during his moveWe made an effort to relieve the issue of the door that did not open by sending a safe technician at our expense to his home to see if the door could be openedHe was unable to do anything with the safe, at which point we directed the customer to submit
a claim to our claims departmentThe customer submitted his claim for damage to the safePer the email response from our claims department, the DOT requires that claims be processed within daysWe are still within the processing time for the claim he submittedBased on this complaint it seems he may be under the impression that we will buy him a new safeSettlement offers for claims are based on the level of insurance chosen on the moving services contract by the customer at the time of serviceIf no additional insurance is purchased then the basic level of $per pound applies to all items in the shipmentI will ask the claims department to finish processing this claim as soon as possible so that they can send him the claim settlement offer and release formIf he chooses to accept the offer made for his claim then he will simply need to sign the release form and send it back to us and our office can issue payment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer's paperwork does not guarantee any delivery dateWe ask customer to provide first available date for deliveryFrom that date we have a certain amount of time to complete deliveryWe aim as close as possible to the customer's first available date but many factors affect the actual
delivery dateUnfortunately due to high demand during peak season we have experienced longer delays than usual to destinations in the NorthwestWe understand that the delay is an inconvenience for the customer. Our dispatch department is making every effort to get the customer's shipment delivered as soon as possible
Complaint: ***
I am rejecting this response because:They are offering the 40$ if I agree to sign a page legal document. I am not an attorney and I don't know any attorneys that would review these documents for free. I do not feel comfortable signing these legal documents without them first being reviewed by an attorney. I would like either them to just send me the 40$, or for them to send me, in advance of me signing the documents, 200$ for attorneys fees to have the document reviewed. Then if the documents are agreeable I will sign and they can send me the 40$
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:The weight of the items the business has agreed...
to compensate us for is incorrect. It is not 150 lbs, but rather 850 lbs. (by the estimate paperwork: bed=490 lbs, bookcase=210 lbs, plant stand=35 lbs, chair=70 lbs, magazine rack=10 lbs, coat rack=35 lbs) Additionally, the metal table was damaged not just by tape, but also the legs and table top do not fit well together anymore, resulting in a wobbly and unlevel table. This is an additional 210 lbs, by the original estimate. So the total weight of items damaged not by tape or stickers is 1060 lbs. At .60 cents per pound, that is $636. We will accept an offer of $636.
Regards,
[redacted]
Complaint: [redacted]
Please provide the "industry-standard publication of weights and depreciation used for calculating compensation of damage claims." The documentation I have does not indicate that depreciation will come into consideration when calculating damage claims. It states "Valuation Protection In Transit Of $0.60 Per Pound Per Article Up To $50,000." The items were damaged in transit.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: there is no doubt that elephant distroyed the safe, they admit it. Elephant bid the move and just happen to underbid the move by approximately 1000 dollars during the bidding process we were never offered extra insurance the sales person said that elephant was insured and would take care of broken items. If we wold have known that they would not fully pay for and replace, sure we would have taken on the insurance for our move. The day of the move the movers arrived late totalliy stressing us out not knowing if they could pack and move us in the allotted time. I called [redacted] at the office twice to check if they were coming. The man arrived rushed in and said sign all these papers so they could start. He NEVER went over the paperwork, and I had know time to throughly read them because I was holding up them from getting started. Day two was no different arrived late so they were rushing to get the job done. One of the men was so bad the man in charge sent him home so they were a man short. Elephant could make this right and replace my safe or they can hide behind the paperwork at this point they are offering me 60 cents a pound on my safe, what a joke. A reputable company would make it right. Think about it underbid the job to get the job, tell me they are insured, which we thought replacement,it was never mentioned it was not, destroy property and not pay. Bottom line is I want back the safe they distroyed.
Regards,
[redacted]
we processed his claim as required and sent him a settlement offer a few weeks ago. We are still waiting to hear back from him; if he chooses to accept the offer he just needs to sign and send the form back and we can process a payment to him.
We apologize for any inconvenience however the crew yesterday was running behind schedule and unable to finish their last few stops. The [redacted] regulates the hours of service for drivers and we cannot allow them to exceed the federally mandated hours of service. Our office will...
work to get this customer rescheduled for another day and he will be contacted by someone as soon as possible. Also, he stated he is expecting “white glove” service but the level of service his order is set up for is “Set inside first dry door no assembly or debris removal. ”.
Customer chose to pick up item from our warehouse. Vendor does not usually allow customer pickup and it voids the warranty on the item but we allowed her to pickup because it was her preference over waiting for her rescheduled delivery. This completes our obligation to this customer. She has...
received her order.
I'm sorry to hear the delivery did not occur. Our routes have been very packed due to the increased holiday volume. On 12/22 there were a number of deliveries that didn't get completed because the routes ran too long. However, you should have received a call from the driver to let you know they wouldn't be able to deliver. Our office is working on rescheduling anyone whose delivery was missed. Due to high call volume it may take longer to reach someone in our office. They will be calling to set up a delivery time; you are welcome to call in to schedule or if you still have trouble reaching someone please try emailing [redacted] as she works in scheduling and customer service and will be able to assist you.
I do see this claim was submitted in September to our general claims email box, but I don't see any updates in our system. It looks like it wasn't submitted to our claims processor for handling. I'm sure this was an oversight, and we will be happy to complete this claim for this customer. He said...
the cost of the repair was $40 so we will send him a settler offer covering the cost of the repair.
We can add the patio table in to the claim settlement offer and resend the release form to the customer with updated settlement amount. We cannot, however, offer a greater amount for the items already included in the settlement offer previously sent to the customer. The amount of compensation offered is calculated based on an industry-standard publication of weights and depreciation used for calculating compensation of damage claims.
Complaint: [redacted]
I am rejecting this response because:This is the same excuse I see that you give everyone. If you know that deliveries can not exceed a certain time then do not promise a delivery for so late at night. You said between 6-10pm, why would there be a delivery at 10pm? Obviously you already know that is too late. It is your screw up and I will not simply sit back to reschedule for some other random day to then have you not show up again. I want my items delivered no later than this Thursday during normal business hours.
Regards,
[redacted]