Complaint: [redacted]
I am rejecting this response because: The delivery was also not made on 12/22/17 as stated by the delivery company. We were given a delivery time window of 6pm-11pm on 12/22/17, we stayed up until midnight and never received the delivery nor a phone call from anyone. I have since tried to reach someone at the delivery company on 12/26 and 12/27 without any success. I have reached out again today to Nordic Track as well.
Regards,
[redacted]
Unfortunately this delivery was not able to go out today as there was not enough room in the truck. With the very busy holiday season our routes are all running longer than usual and sometimes the trucks run out of space. The next time we service this zip code is going to be on Friday. This is...
actually an extra route to this zone and not the usual day that we service this area. We are doing everything we can to get this customer and all deliveries completed prior to the holiday. However, it is not possible for us to get this to this customer today as all of our trucks are out delivering for the day, and it cannot be added to any of the routes tomorrow because none of those routes goes to that area and they are all already quite full.
Complaint: [redacted]
I am rejecting this response because: The delivery was also not made on 12/22/17 as stated by the delivery company. We were given a delivery time window of 6pm-11pm on 12/22/17, we stayed up until midnight and never received the delivery nor a phone call from anyone. I have since tried to reach someone at the delivery company on 12/26 and 12/27 without any success. I have reached out again today to Nordic Track as well.
Regards,
[redacted]
Unfortunately this delivery was not able to go out today as there was not enough room in the truck. With the very busy holiday season our routes are all running longer than usual and sometimes the trucks run out of space. The next time we service this zip code is going to be on Friday. This is...
actually an extra route to this zone and not the usual day that we service this area. We are doing everything we can to get this customer and all deliveries completed prior to the holiday. However, it is not possible for us to get this to this customer today as all of our trucks are out delivering for the day, and it cannot be added to any of the routes tomorrow because none of those routes goes to that area and they are all already quite full.