DGIGARCAMBO

I googled the company name charged to my card they are a company that sells weight loss and body cleansing pills When you google the company name you get several offers for products of this type p Company Nane charged is DGIGARCAMBO [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because:Our attempts to resolve the matter with mrPeruzzi have gone unsuccessful at this timeI am still driving a car with expired temp tags and there is still no title to produce to my bankThey are clearly in the wrong but I am the one that suffering and taking all the burden at this timeI believe we need a mediator to help because so far all of our attempts are one sided Regards, [redacted]

Dear [redacted] :Tony A [redacted] , General Sales Manager responds to complaint from [redacted] : The son was approved on a car loan in his own name; however, he could not afford the insurance in his own name The son asked to go onto his parent's insurance and it was explained to the son that you cannot insure a car that is not in your name Thus if he were to go on the parent's insurance then a parent would need to be added to the loan It was explained to the customer that after some time of re-establishing credit or trading in that it could be refinanced, but it was never explained that they could come in and redo the paperwork at any time.However, if [redacted] does not wish to be on the loan we will go back to the original approving bank and submit for a re-approval, and if approved her son will need to provide his own insurance in his name

This e-mail is in response to Mr [redacted] ’s most recent reply dated September 7thFirst, we here at Peruzzi Mazda have been doing everything in our power to get the title issue corrected Initially, the bank of the prior owner lost the title, and then the state of New Jersey was slow in producing the title to transfer to Pennsylvania (By the way Mr [redacted] ’s original comment about selling a vehicle without a title is inaccuraallows the sale of a vehicle with a Secure Power of Attorney) Once New Jersey finally produced the title, Penndot made an error Due to these three items out of our control and the extended time that has elapsed, I personally have offered to buy the vehicle back from Mr [redacted] Unfortunately, Mr [redacted] personally took over $4,from his loan proceeds and is unable to produce this cash to payoff the entire amount of his loan Thus, this is Mr [redacted] ’s decision, and is out of our control.We realize the title issue has taken a long time and still are not sure how long it will take to be corrected; however, we will continue to push as hard as possible to have this matter corrected for Mr [redacted] .But if unsatisfactory, our offer to buyback the vehicle still stands.In a prior issue Mr [redacted] stated that he lost the temporary tag that was issuedMr [redacted] has asked for us to issue a second temporary tag to him for the time beingWe are not allowed to do this by Penndot regulationWe have called and verified twice now even though Mr [redacted] says he spoke to someone there that told him we are allowed to issue another TempWe asked for the name of the person Mr [redacted] had spoken to at PenndotMr [redacted] has not been able to provide the name to us.Eric P [redacted] , General Manager

This e-mail is in response to Mr [redacted] ’s most recent reply dated September 7thFirst, we here at Peruzzi Mazda have been doing everything in our power to get the title issue correctedInitially, the bank of the prior owner lost the title, and then the state of New Jersey was slow in producing the title to transfer to Pennsylvania (By the way Mr [redacted] ’s original comment about selling a vehicle without a title is inaccuraallows the sale of a vehicle with a Secure Power of Attorney)Once New Jersey finally produced the title, Penndot made an errorDue to these three items out of our control and the extended time that has elapsed, I personally have offered to buy the vehicle back from Mr [redacted] Unfortunately, Mr [redacted] personally took over $4,from his loan proceeds and is unable to produce this cash to payoff the entire amount of his loan Thus, this is Mr [redacted] ’s decision, and is out of our control.We realize the title issue has taken a long time and still are not sure how long it will take to be corrected; however, we will continue to push as hard as possible to have this matter corrected for Mr [redacted] .But if unsatisfactory, our offer to buyback the vehicle still stands.In a prior issue Mr [redacted] stated that he lost the temporary tag that was issuedMr [redacted] has asked for us to issue a second temporary tag to him for the time beingWe are not allowed to do this by Penndot regulationWe have called and verified twice now even though Mr [redacted] says he spoke to someone there that told him we are allowed to issue another TempWe asked for the name of the person Mr [redacted] had spoken to at PenndotMr [redacted] has not been able to provide the name to us.Eric P [redacted] , General Manager

Tell us why here...Mr [redacted] and General Manager Eric Peruzzi have had ongoing discussions about this matter? Once resolved I will be better able to? respond this complaint

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] Icame to a deal with the all the sales team up there at fairless hills.? I am happy where I am today and feel safe.? I know the car sales me have a job to do also but they pulled one off today and made a happy customerI look to bring business there way in the future and karma will repay all the guys out in the end for a good deed they did.? I also want to thank Revdex.com for the communication

Tony A [redacted] , General Manager responds that [redacted] purchased the vehicle on 8/28/15, which included a month or 6,mile warranty [redacted] brought to our attention on 10/9/that there was a slight stalling problem which was repaired at no charge to the customer [redacted] made us aware of bulbs needing to be replaced, and rather than have him travel the long distance to have us replace the bulbs, we suggested it would be more economical to replace the bulbs local to his residence.On 2/4/it was brought to our attention by [redacted] that he felt his transmission felt like it was going or gone Upon further research it was determined that [redacted] had accumulated roughly 9,miles on his truck, which far exceeds the 6,miles our warranty company will honor Dan D***, Used Car Manager reviewed the options available to [redacted] the first being to take to a local shop due to the long distance from our location and have the problem properly diagnosed This would determine the actual problem, which may be less money to repair than a transmission issue Second, he informed him that once properly diagnosed, to consider a service repair loan if necessary to repair the issue At that time [redacted] agreed to have the car checked out and he would get back to MrD*** This was on February 4, 2016, [redacted] has not made contact with MrD [redacted] since that day.We understand that car repairs can be costly and frustrating for a customer, that is why we include the month or 6,mile warranty All of our vehicles are checked out by factory trained technicians and there was no knowledge of any issues with this vehicle prior to [redacted] purchase Any subsequent issues that arose were dealt with at no expense to the customer within the warranty time and mileage limit

Dear *** ***:Tony A***, General Sales Manager responds to complaint from *** ***: The son was approved on a car loan in his own name; however, he could not afford the insurance in his own name The son asked to go onto his parent's insurance and it was explained to the son
that you cannot insure a car that is not in your name Thus if he were to go on the parent's insurance then a parent would need to be added to the loan It was explained to the customer that after some time of re-establishing credit or trading in that it could be refinanced, but it was never explained that they could come in and redo the paperwork at any time.However, if *** *** does not wish to be on the loan we will go back to the original approving bank and submit for a re-approval, and if approved her son will need to provide his own insurance in his name.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received the items from the business. It is unfortunate that it could not be resolved in over five months, but clearly with some additional effort from the business, it is now and could be done even earlier. Thank you for your assistance in resolving this issue
Regards,
*** ***

Dear Ms***We apologize for the delay in responding to this complaint; however, we were hoping to have a complete resolution of this matter rather than a partial answer The mats for Mr***'s *** have been on nation wide back order for months The dealers who
claimed otherwise are absolutely incorrect Attached is a *** Inquiry which states that a portion of the order is not due until 2/27/ Fortunately, we were able to receive part of the mats from *** and the other half of the mats from another dealer just yesterday Please note we have a number of customers with the same problem as *** is unable to satisfy the publics demand for these mats.We reached out to Mr*** yesterday to confirm his address so that the mats will not be shipped to the wrong address Again we apologize to Mr*** for the inconvenience; however, this matter was completely out of our control. Eric Peruzzi, General Manager

February 13, 2018Dear *** ***:We have received a copy of the Revdex.com complaint form dated
2/9/2018, along with the customer’s written account of circumstances involving
the above captioned complaint numberPlease be aware this was a used vehicle transaction, as an
addition to the sale, a
Portfolio month/24,mile Limited Powertrain service
contract was also purchased It is our contention
that our dealership has represented all aspects of the transaction
appropriatelyA recap of dates and events is below:September 2017-
Prior to the sale, our dealership performed a State Inspection, which was
performed by a certified mechanicWork performed at this time included oil and
filter replacement, chassis lubrication and fluid level checkAn inspection of
tires, wheels and brakes is part of a PA State Inspection, and was completed at
that timeThis documented service, prior to the vehicle being offered for
sale, supports our contention that we take measures to inspect vehicles prior
to being offered for sale, and wheels/tires/brakes/hubs would have been a
component of such.November 2017-
*** *** took retail delivery of the above captioned *** vehicleThe
mileage present on the vehicle was 81,At that time, Forms, Contracts and
Disclosures related to the transaction were presented and signed by *** ***These would include, but not limited to, the Bill of Sale disclosing
purchase price, taxes, fees, and cost of the service contract. The Retail Installment Sales Contract with
*** *** *** was signed, which includes the rate, terms and payment
as disclosed in the Federal Disclosure areaA *** was signed by *** ***, which disclosed any history or accident involving the vehicle to the
extent it was reported to that serviceA federal odometer disclosure was
signedThe signing of the required documents supports our contention that we
properly disclose all transaction terms to the consumer, including
acknowledging what has been reported on a ***.January 2018- *** *** came in to our Service Department for his first complimentary oil
changeAt that time, the mileage on the vehicle was recorded as 85,*** *** made no mention of any mechanical concerns with the vehicleFebruary 2018- *** *** came in to our Service Department for his second complimentary oil
changeAt that time, the mileage on the vehicle was recorded as 90,It was
identified by our technicians that the vehicle had a failed brake caliper that
would require replacementA brake caliper would be considered a Maintenance
Item, which is not routinely covered by most Service ContractsWe would have
no way of predicting a failure of a brake caliper at 8,elapsed miles post
sale in a used vehicle transactionSeemingly, on February 2018, at some time
after leaving our service Department, *** *** initiated this complaint
with your office.In summation, Peruzzi ***’s position in this matter
would be as follows: The vehicle was PA State inspected and safety checked prior
to the saleAll proper Documents and Disclosures were made at the time of
sale, including, but not limited to the Bill of Sale, Retail Installment Sales
Contract and ***No issues or complaints were brought to our attention
prior to the complaint to your officePeruzzi *** maintains all aspects
of this transaction were performed properlyHowever, as we very much value our customers and seek for
each to be satisfied with their experience at our Dealerships, I will phone *** *** immediately to set up a meetingHe, myself and our Service Director
will go over each item mentionedIt may be that a degree of this work, such as
Hub Bearings (if required) could be performed under the Portfolio Service
Contract, as the plan does include replacement of failed hubs, and hubs were
mentioned in *** ***’s complaintIt will be our sincere intent at the
proposed meeting to resolve *** ***’s concerns to the best of our ability,
and we will update the Bureau at the conclusion.If you have any further questions, please feel free to
contact me directly.Professionally, Daniel D.General Sales Manager

Tell us why here...Mr*** and General Manager Eric Peruzzi have had ongoing discussions about this matter Once resolved I will be better able to respond this complaint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf
no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:Our attempts to resolve the matter with mrPeruzzi have gone unsuccessful at this timeI am still driving a car with expired temp tags and there is still no title to produce to my bankThey are clearly in the wrong but I am the one that suffering and taking all the burden at this timeI believe we need a mediator to help because so far all of our attempts are one sided
Regards,
*** ***

Tell us why here...Mr*** and General Manager Eric Peruzzi have had ongoing discussions about this matter? Once resolved I will be better able to? respond this complaint

Dear *** ***:After internally reviewing *** ***'s complaint, we have determined to assist the customer for a full refund for customer satisfaction.? ? I personally called on 2/5/at 7:45PM to speak with *** ***; however, I was unable to speak with her and thus left a
voicemail? I will be sending a check request to our accounting office to reimburse the customer $for Repair Order # ***.Thank you for bringing this to our attention.Bill S***, Service Manager###-###-####

This
e-mail is in response to Mr***’s most recent reply dated
September 7thFirst, we here at Peruzzi Mazda have been doing
everything in our power to get the title issue corrected Initially,
the bank of the prior owner lost the title, and then the state of New
Jersey was slow in producing the title to transfer to Pennsylvania
(By the way Mr***’s original comment about selling a vehicle
without a title is inaccuraallows the sale of a vehicle with a
Secure Power of Attorney) Once New Jersey finally produced the
title, Penndot made an error Due to these three items out of our
control and the extended time that has elapsed, I personally have
offered to buy the vehicle back from Mr*** Unfortunately, Mr
*** personally took over $4,from his loan proceeds and is
unable to produce this cash to payoff the entire amount of his loan
Thus, this is Mr***’s decision, and is out of our control.We
realize the title issue has taken a long time and still are not sure
how long it will take to be corrected; however, we will continue to
push as hard as possible to have this matter corrected for Mr
***.But
if unsatisfactory, our offer to buyback the vehicle still stands.In
a prior issue Mr*** stated that he lost the temporary tag that
was issuedMr*** has asked for us to issue a second temporary
tag to him for the time beingWe are not allowed to do this by
Penndot regulationWe have called and verified twice now even though
Mr*** says he spoke to someone there that told him we are
allowed to issue another TempWe asked for the name of the person
Mr*** had spoken to at PenndotMr*** has not been able to
provide the name to us.Eric
P***, General Manager

Tony A***, General Manager responds that *** *** *** purchased the vehicle on 8/28/15, which included a month or 6,mile warranty? *** *** brought to our attention on 10/9/that there was a slight stalling problem which was repaired at no charge to the customer? ***
*** made us aware of bulbs needing to be replaced, and rather than have him travel the long distance to have us replace the bulbs, we suggested it would be more economical to replace the bulbs local to his residence.On 2/4/it was brought to our attention by *** *** that he felt his transmission felt like it was going or gone? Upon further research it was determined that *** *** had accumulated roughly 9,miles on his truck, which far exceeds the 6,miles our warranty company will honor? Dan D***, Used Car Manager reviewed the options available to *** ***? the first being to take to a local shop due to the long distance from our location and have the problem properly diagnosed? This would determine the actual problem, which may be less money to repair than a transmission issue? Second, he informed him that once properly diagnosed, to consider a service repair loan if necessary to repair the issue? At that time *** *** agreed to have the car checked out and he would get back to MrD***? This was on February 4, 2016, *** *** has not made contact with MrD*** since that day.We understand that car repairs can be costly and frustrating for a customer, that is why we include the month or 6,mile warranty? All of our vehicles are checked out by factory trained technicians and there was no knowledge of any issues with this vehicle prior to *** *** purchase? Any subsequent issues that arose were dealt with at no expense to the customer within the? warranty time and mileage limit

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***Icame to a deal with the all the sales team up there at fairless hills.? I am happy where I am today and feel safe.? I know the car sales me have a job to do also but they pulled one off today and made a happy customerI look to bring business there way in the future and karma will repay all the guys out in the end for a good deed they did.? I also want to thank Revdex.com for the communication

Thank you for contacting us, and we are...

sorry we have not been able to provide the customer with a satisfacto1y customer experience. Know that your feedback is collected in our efforts to improve our policies. We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: • 12/29/2017 - Refunded- $89.97 Trans-ID: [redacted]• 12/29/2017 - Refunded - $5.97 Trans-ID: [redacted]• 12/29/2017 ··Refunded·· $4.97 Trans ID: [redacted]• 12/29/2017 - Refunded - $2.97 Trans-ID: [redacted]• 12/29/2017 - Refunded - $3.97 Trans-ID: [redacted]Refunds have been issued to the source of the original payment, and processing generally takes 7 to 1O business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at to contact us directly.