DGIGARCAMBO

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no reason is received your complaint will be closed as Answered]
 Complaint: 12340875
I am rejecting this response because:Our attempts to resolve the matter with mr. Peruzzi have gone unsuccessful at this time. I am still driving a car with expired temp tags and there is still no title to produce to my bank. They are clearly in the wrong but I am the one that suffering and taking all the burden at this time. I believe we need a mediator to help because so far all of our attempts are one sided
Regards,
[redacted]

Tony A[redacted], General Manager responds that [redacted] purchased the vehicle on 8/28/15, which included a 6 month or 6,000 mile warranty.  [redacted] brought to our attention on 10/9/15 that there was a slight stalling problem which was repaired at no charge to the customer.  [redacted]...

[redacted] made us aware of bulbs needing to be replaced, and rather than have him travel the long distance to have us replace the bulbs, we suggested it would be more economical to replace the bulbs local to his residence.On 2/4/16 it was brought to our attention by [redacted] that he felt his transmission felt like it was going or gone.  Upon further research it was determined that [redacted] had accumulated roughly 9,000 miles on his truck, which far exceeds the 6,000 miles our warranty company will honor.  Dan D[redacted], Used Car Manager reviewed the options available to [redacted].  the first being to take to a local shop due to the long distance from our location and have the problem properly diagnosed.  This would determine the actual problem, which may be less money to repair than a transmission issue.  Second, he informed him that once properly diagnosed, to consider a service repair loan if necessary to repair the issue.  At that time [redacted] agreed to have the car checked out and he would get back to Mr. D[redacted].  This was on February 4, 2016, [redacted] has not made contact with Mr. D[redacted] since that day.We understand that car repairs can be costly and frustrating for a customer, that is why we include the 6 month or 6,000 mile warranty.  All of our vehicles are checked out by factory trained technicians and there was no knowledge of any issues with this vehicle prior to [redacted] purchase.  Any subsequent issues that arose were dealt with at no expense to the customer within the warranty time and mileage limit.

Dear Ms. [redacted]We apologize for the delay in responding to this complaint; however, we were hoping to have a complete resolution of this matter rather than a partial answer.  The mats for Mr. [redacted]'s [redacted] have been on nation wide back order for months.  The dealers who...

claimed otherwise are absolutely incorrect.  Attached is a [redacted] Inquiry which states that a portion of the order is not due until 2/27/17.  Fortunately, we were able to receive part of the mats from [redacted] and the other half of the mats from another dealer just yesterday.  Please note we have a number of customers with the same problem  as [redacted] is unable to satisfy the publics demand for these mats.We reached out to Mr. [redacted] yesterday to confirm his address so that the mats will not be shipped to the wrong address.  Again we apologize to Mr. [redacted] for the inconvenience; however, this matter was completely out of our control. Eric Peruzzi, General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the items from the business.  It is unfortunate that it could not be resolved in over five months, but clearly with some additional effort from the business, it is now and could be done even earlier.  Thank you for your assistance in resolving this issue.
Regards,
[redacted]

This
e-mail is in response to Mr. [redacted]’s most recent reply dated
September 7th. First, we here at Peruzzi Mazda have been doing
everything in our power to get the title issue corrected. Initially,
the bank of the prior owner lost the title, and then the state of New
Jersey was slow in producing the title to transfer to Pennsylvania
(By the way Mr. [redacted]’s original comment about selling a vehicle
without a title is inaccurate-PA allows the sale of a vehicle with a
Secure Power of Attorney). Once New Jersey finally produced the
title, Penndot made an error. Due to these three items out of our
control and the extended time that has elapsed, I personally have
offered to buy the vehicle back from Mr. [redacted]. Unfortunately, Mr.
[redacted] personally took over $4,000 from his loan proceeds and is
unable to produce this cash to payoff the entire amount of his loan.
Thus, this is Mr. [redacted]’s decision, and is out of our control.We
realize the title issue has taken a long time and still are not sure
how long it will take to be corrected; however, we will continue to
push as hard as possible to have this matter corrected for Mr.
[redacted].But
if unsatisfactory, our offer to buyback the vehicle still stands.In
a prior issue Mr. [redacted] stated that he lost the temporary tag that
was issued. Mr. [redacted] has asked for us to issue a second temporary
tag to him for the time being. We are not allowed to do this by
Penndot regulation. We have called and verified twice now even though
Mr. [redacted] says he spoke to someone there that told him we are
allowed to issue another Temp. We asked for the name of the person
Mr. [redacted] had spoken to at Penndot. Mr. [redacted] has not been able to
provide the name to us.Eric
P[redacted], General Manager

I googled the company name charged to my card they are a company that sells weight loss and body cleansing pills.  When you google the company name you get several offers for products of this type p.  Company Nane charged is DGIGARCAMBO [redacted]

Dear [redacted]:Tony A[redacted], General Sales Manager responds to complaint from [redacted]:  The son was approved on a car loan in his own name; however, he could not afford the insurance in his own name.  The son asked to go onto his parent's insurance and it was explained to the son...

that you cannot insure a car that is not in your name.  Thus if he were to go on the parent's insurance then a parent would need to be added to the loan.  It was explained to the customer that after some time of re-establishing credit or trading in that it could be refinanced, but it was never explained that they could come in and redo the paperwork at any time.However, if [redacted] does not wish to be on the loan we will go back to the original approving bank and submit for a re-approval, and if approved her son will need to provide his own insurance in his name.