Diadem Boutique

Hi ***! We are so sorry for the delay in responseWe are now working with the Revdex.com to get any customer issues resolved as it has always been our goal to resolve any and all customer issuesOur company never responded to your original emails as they were sent to our NO REPLY marketing email address as outlined in the bounce back email that directed you to our FAQ pageOur customer service email address is [redacted] which is provided in several places on our websiteAll customer service emails are answered within business hoursWe apologize if there was any confusion there.In regards to your order not arriving, the following link [redacted] shows that your order was delivered to your mailbox on 4/15/Per our shipping times outlined on our FAQ page, About Us Page, your Shipping Confirmation at checkout, and your order confirmation email this package was delivered within the time frame promised and accepted at checkoutWe thank you for your understanding and please let us know if there is anything else we can assist you with!

Hi [redacted] ,In regards to not answering your email, if you emailed [redacted] , this directs our customers to an FAQ page which answers about 95% of the inquiries we receiveThis email notates that an additional email is located at the bottom of the FAQ page for escalated customer support issues like this.We are sorry to hear you are not satisfied with your itemWe offer a day return policy and I have included the link below for your referencehttps://diademboutique.com/pages/refunds-privacy-and-terms-of-servicePl...⇄ email us at [redacted] and our customer service team would be more than happy to assist youWe look forward to hearing from youThanks!

Hi [redacted] ,We were in contact with [redacted] via our customer support email and I have provided a screenshot of our correspondenceThe order was still in transit to the customer and was delivered, which I have also included that screenshot of information as wellWith that said we understand that this package took longer to deliver due to issues from our old shipping carrierIn December we implemented a better shipping carrier that offer faster ship times as to not run into similar issues in the future.The order has been fulfilled and delivered to the customerThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] ,We were in contact with the customer support email and I have included screenshots of our correspondenceThe order was not delivered due to the package being lost in transit and we offered to either resend the order or cancel and issue a full refundThe customer chose to cancel the order and we issued a full refundI have included a screenshot of the refund confirmation from our softwareWe have changed to a new shipping carrier so we are able to prevent issues like this going forwardWe have solved this customer complaint and the order was fully refundedThanks!

Hi [redacted] ! This customer complaint was resolved back in JanuaryPer the attached images the customers original email was sent in reply to there order confirmation which is a NO REPLY marketing email addressA bounce back email goes to the customer letting them know this is not a customer service email address and provides a link to follow in order to contact usImages are attached to show that the customer forwarded their email to our proper customer service address on 1/10/and our customer service staff responded to them same dayOur company experienced shipping delays over the Thanksgiving and Christmas holidays and this was communicated to all of our customer per the attached emailWe offered a full refund or for the order to be resent with a 20% discount on their original purchaseThis customer chose for their order to be resent with a discountThe following link [redacted] shows the package was received on 1/30/Please let us know if you need any additional information!

Hi [redacted] , The customer was missing backs to a pair of earrings they purchasedI have provided screenshots of our email correspondence where we solved the issue with the customer and resent the pair of earringsThe customer received the replacement order on January 7, and we have provided a screenshot of the tracking information showing that the item was deliveredThis issue has been resolved with this customer Thanks!

Hi [redacted] ,The customer did end up receiving their items because we had resent their orderI have included screenshots of our email correspondence with the customer that shows that the customer received the items and wanted to return for a refundWe refunded her order and I have provided a screenshot of the refund information from our softwareThe issues with this customer has been resolved and the order was fully refunded.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***! This issue was resolved in January with the customerThe customers original email were sent to our NO REPLY marketing email address and a bounce back email was sent to the customer directing them to our proper customer service email addressThe customer emailed the correct customer
service address on 12/8/and a response was provided letting the customer know their was an error in shipment and a replacement order was resent.The customer reached out to us again on 1/25/as they had still not received their order and unfortunately per the the carrier the package was lost in transitA full refund to the customer was processed on 1/25/Please let me know if we can provide any additional informationThank you!

Hi ***! We are so sorry for the delay in responseWe are now working with the Revdex.com to get any customer issues resolved as it has always been our goal to resolve any and all customer issuesOur company never responded to your emails as they were sent to our NO REPLY marketing email address as
outlined in the bounce back email that directed you to our FAQ pageOur customer service email address is *** which is provided in several places on our websiteAll customer service emails are answered within business hoursWe apologize if there was any confusion thereIn regards to your order not arriving, the following link *** shows that your order was delivered to your doorstep on 12/2/Per our shipping times outlined on our FAQ page, About Us Page, your Shipping Confirmation at checkout, and your order confirmation email this package was delivered within the time frame promised and accepted at checkoutWith that said we understand that this package was delivered toward the later end and wanted to let you know that since December we implemented a better shipping carrier that offer faster ship times as to not run into similar issues in the future. We thank you for your understanding and please let us know if there is anything else we can assist you with!

Hello, In regards to not answering any emails, I just wanted to note that if you emailed us a [email protected] this is an automated email that directs our customers to a FAQ page which answers
about 95% of the inquiries we receiveThe email notates that an additional email is located at the bottom of the FAQ page for escalated customer support issues like this. Per the information provided, we have shipped the order via the tracking information - *** It is in transit to the customer now and will be delivered within the ship time accepted at checkout (up to weeks on rare occasions)The order was only placed days ago. The tracking will not update until after the package has gone through customs, so your order will be arriving soon

Hi ***,We are so sorry for the delay in responseWe are now working with the Revdex.com to get any customer issues resolved as it has always been our goal to resolve any and all customer issuesOur company never responded to your emails as they were sent to our NO REPLY marketing email address as
outlined in the bounce back email that directed you to our FAQ pageOur customer service email address is *** which is provided in several places on our websiteAll customer service emails are answered within business hours As for the order, the tracking shows that the order was delivered on January 6, which is within the timeframe we have stated on our website and that was accepted at checkoutI have provided a screenshot above that has this information. Please let us know if there is anything else we can assist you with! Thanks!Tell us why here

Hi ***! This issue was also resolved back in JanuaryThe customers original emails were being sent in response to their order conformation email which goes to our NO REPLY marketing address which prompt a response to the customer directing them to the proper place to contact our customer service
teamPer the attached the customer reached out to our correct customer service email on 1/29/and was responded back to on 1/30/The customer was also emailed prior to their email about our holiday delayWe offered the customer a full refund or for their items to be resent with a 20% refund on their original purchaseThe customer opted for the items to be resent and the 20% refund was processed to their credit card 1/30/Please let me know if we can provide any additional information!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I will email them for further instruction on returning the item and getting a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have responded to every message received through our customer support email. I have included screenshots of all of our correspondence and Gwen knows we are sending a replacement order. The package has been sent and will be delivered shortly.

There was an issue with shipping where the order was lost in transit. Unfortunately, we never received an email from this customer so we were unable to solve this issue. We have refunded the customer for the entire order, which is shown in the screenshot above. Our customer support has reached out...

to the customer to notify them what has happened and how we have resolved this issue.

Hi [redacted],In regards to not answering your email, if you emailed [redacted], this directs our customers to an FAQ page which answers about 95% of the inquiries we receive. This email notates that an additional email is located at the bottom of the FAQ page for escalated customer...

support issues like this.We are sorry to hear you are not satisfied with your item. We offer a 30 day return policy and I have included the link below for your reference. https://diademboutique.com/pages/refunds-privacy-and-terms-of-servic...⇄ email us at [redacted] and our customer service team would be more than happy to assist you. We look forward to hearing from you. Thanks!

Hi [redacted]! This customer complaint was resolved back in January. Per the attached images the customers original email was sent in reply to there order confirmation which is a NO REPLY marketing email address. A bounce back email goes to the customer letting them know this is not a customer service...

email address and provides a link to follow in order to contact us. Images are attached to show that the customer forwarded their email to our proper customer service address on 1/10/17 and our customer service staff responded to them same day. Our company experienced shipping delays over the Thanksgiving and Christmas holidays and this was communicated to all of our customer per the attached email. We offered a full refund or for the order to be resent with a 20% discount on their original purchase. This customer chose for their order to be resent with a discount. The following link [redacted] shows the package was received on 1/30/17. Please let us know if you need any additional information!