Diadem Boutique

Hi [redacted], The customer was missing backs to a pair of earrings they purchased. I have provided screenshots of our email correspondence where we solved the issue with the customer and resent the pair of earrings. The customer received the replacement order on January 7, 2017 and we have...

provided a screenshot of the tracking information showing that the item was delivered. This issue has been resolved with this customer.  Thanks!

Hi [redacted],We were in contact with the customer support email and I have included screenshots of our correspondence. The order was not delivered due to the package being lost in transit and we offered to either resend the order or cancel and issue a full refund. The customer chose to cancel the order...

and we issued a full refund. I have included a screenshot of the refund confirmation from our software. We have changed to a new shipping carrier so we are able to prevent issues like this going forward. We have solved this customer complaint and the order was fully refunded. Thanks!

Hi [redacted], We have issued a full refund for your order. I have included a screenshot from our software of the refund information. Please email us if you have any further questions. Thank you.

Hi [redacted]! This issue was resolved in February. The customers original emails were sent in response to their order confirmation which go to our NO REPLY marketing email address, as they state they were direct to our FAQ page which details our customer service email address and how to contact us....

Although directed to our proper email address we did not receive an email to this address until 2/2/17. The customer was responded to on the same day and a refund was processed immediately as the tracking information indicated the package was lost in transit. Please let us know if we can provide any additional information!

Hi [redacted]! We are so sorry for the delay in response. We are now working with the Revdex.com to get any customer issues resolved as it has always been our goal to resolve any and all customer issues. Our company never responded to your original emails as they were sent to our NO REPLY marketing email...

address as outlined in the bounce back email that directed you to our FAQ page. Our customer service email address is [redacted] which is provided in several places on our website. All customer service emails are answered within 24 business hours. We apologize if there was any confusion there.In regards to your order not arriving, the following link [redacted] shows that your order was delivered to your mailbox on 4/15/17. Per our shipping times outlined on our FAQ page, About Us Page, your Shipping Confirmation at checkout, and your order confirmation email this package was delivered within the time frame promised and accepted at checkout. We thank you for your understanding and please let us know if there is anything else we can assist you with!

Hello, We make it very clear on our FAQ page, at checkout, and other places on our website about how we run our business. We source our products from all over the world and have them sent to our fulfillment center in Asia to bring down the costs for our customers. Every time we have been...

emailed by Thais, we respond within one business day, which is stated on our website as well. We have included the correspondence with the customer in the screenshots attached here. The customer had an issue with their item and we have refunded them fully for the earrings. This issue has been completely resolved and will reply to the customer if they email with any further questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],We were in contact with [redacted] via our customer support email and I have provided a screenshot of our correspondence. The order was still in transit to the customer and was delivered, which I have also included that screenshot of information as well. With that said we understand...

that this package took longer to deliver due to issues from our old shipping carrier. In December we implemented a better shipping carrier that offer faster ship times as to not run into similar issues in the future.The order has been fulfilled and delivered to the customer. Thanks!

Hi [redacted],The customer did end up receiving their items because we had resent their order. I have included screenshots of our email correspondence with the customer that shows that the customer received the items and wanted to return for a refund. We refunded her order and I have provided a...

screenshot of the refund information from our software. The issues with this customer has been resolved and the order was fully refunded.Thank you!