Sign in

Dial 7 Car & Limousine Service, Inc.

Sharing is caring! Have something to share about Dial 7 Car & Limousine Service, Inc.? Use RevDex to write a review
Reviews Dial 7 Car & Limousine Service, Inc.

Dial 7 Car & Limousine Service, Inc. Reviews (38)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I checked my credit card statement today and did not see a credit for the amount that Dial stated I don't understand how they neglected to tell me that they were contracting out the service Furthermore, Dial was unprofessional in contracting the service out to two SEPARATE companies Had I known Dial was contracting out the service, I would have dealt with another company What angers me is the fact that both limousine companies STARTED AND ENDED AT THE SAME TIME AND EACH COMPANY CHARGED ME TWO TOTALLY DIFFERENT PRICES Dial never gave a reason for this In July they told me to fix the problem myself as they have nothing to do with it as the limousine companies are not part of Dial Dial is very unprofessional My wedding was June *** and this matter still has not been resolved The compensation of $that they claim to give me was for a hold placed on the credit card I should be compensated more than the $hold that they failed to refund to me due to their unprofessionalism and tardiness in giving me a refund
Another reason for a compensation greater than $is because the limo driver with the bridesmaid and groomsmen decided to go off on his own to the site where we were to go take pictures Instead, he should have followed the limo with the bride and groom The photographer followed the limo with the bride and groom The limo with the bridesmaid and groomsmen ending up getting lost The photographer, my husband and I were left waiting for the remainder of the bridal party so that we could take picturesMy husband had to use his cell to contact the other members of my bridal party so that they could let their driver know the correct location (My driver could not communicate with the other driver as he didn't have the other driver's phone number) This is unacceptable, having two drivers from different companies who could not communicate with each other to rectify this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey did contact me, they were very candid, and they assured me that they will reinforce the policy
Sincerely,
*** ***

Revdex.com:
Have Dial send the check for $to me at:
*** *** ***
*** ** *** ***
*** ***
** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and when the check clears I will consider the matter resolved
Sincerely,
*** ***

As [redacted] was a good and valued customer of Dial 7, we wish to resolve this matter once and for all.  After further reviewing the tolls, we found that [redacted] was mistakenly charged a toll of $2.45 for The NJ Turnpike, which the driver did not take.  We have refunded the additional $2.45 to his credit card account. (see attached) With regard to the remaining disputed toll, I have attached the NYC TLC rules regarding round-trip tolls when the pick up or drop off is outside the city or state.  The driver is to charge round-trip tolls, even if the passenger is not in the vehicle in one of the directions.  This accounts for the balance of the tolls charged and they will remain as charged.  Please keep in mind that the toll issue is regulated by the NYC Taxi and Limousine Commission.  Dial 7 cannot over-rule their directions, nor do we wish to.  We have refunded the EZ-Pass difference, as a courtesy to Kleban and not as a general policy.  As an additional courtesy to [redacted], we have credited the $11 waiting fee and no longer wish to dispute the issue. (see attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mediator,
I'm very sorry to have to answer this complaint, as I'm sure it will not find favor with [redacted].  We have made every effort to compensate [redacted] for his loss, even though the problem was truly not of Dial 7's making.
[redacted] needed to be dropped at...

the cruise terminal at [redacted] in NYC.  There is high security at the terminal but at [redacted]'s insistence, the driver attempted to get as close to the terminal as possible, thus incurring the attention of the security guards.  As the driver attempted to get out of the vehicle, security insisted that he leave the area.  The driver was not allowed to get out of the car, so [redacted] removed his own belongings from the vehicle, leaving behind his 8 bottles of water.  Security forced the driver to leave the restricted area immediately. After the driver departed, he was informed that 8 bottles of Smart Water had been left in the vehicle.  The driver circled back to the area twice in an attempt to find [redacted]. This was very time consuming and it became obvious that so much time had passed and the crowds had increased to the degree that it was determined any additional attempts would be futile.
I have attached the emails between Dial 7 and [redacted], confirming our attempts to settle the loss of the 8 bottles of water in a most generous fashion.  In [redacted]'s complaint to you, he asks for $54.00 for the fare and $20 for the lost water.  Dial 7 tries to operate under the assumption that "The Customer Is Always Right", even when their wrong.  In this case, requesting to get back the fare, after the driver in good faith drove him, in a timely fashion, from New Hyde Park to Manhattan is unfair.  However, we offered to give [redacted] back the full fare of $80 which includes tolls and tip, plus $20 to cover the cost of the Smart Water.  In addition we offered him a $20 discount coupon towards his next ride.  Dial 7 offered [redacted] a total of $120, which is very generous under the circumstances and more than he requested in this complaint.
[redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account.
We are unwilling to increase our offer to [redacted].  
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account.
We are unwilling to increase our offer to [redacted].  
Sincerely,
[redacted]
[redacted]

Dial 7 wishes to extend a sincere apology to [redacted].  The actions of this driver were unprofessional and totally out of line.  They are not in any way condoned by Dial 7.The driver has been reprimanded and required to retake our training course.  It was made clear that his...

behavior will not be tolerated and any repeat of it will be cause for disaffiliation.  The payment for the trip was recouped directly from him.   On 2/**/15 we sent [redacted] a refund check in the amount of $45.00, which our records indicated was the full cost of the trip.  I see from this complaint that she is requesting $52.00.  If [redacted] will let me know directly what the additional $7.00 covered, we will gladly send her an additional check.Again we are truly sorry that [redacted] experienced this very unpleasant trip and hope that she will allow Dial 7 to serve her better in the future.Sincerely, [redacted], Executive Assistant, Dial 7 Car & Limousine Service, Inc.?

Dear Mediator,
I've attached the two receipts confirming credits, totaling $100, posted to [redacted]'s credit card account.
I'm sorry that [redacted] is unhappy with the resolution of this complaint, however I have resolved this particular complaint, which asked for the holds to be lifted from her credit card and to be compensated for the holds.  I can not go back and resolve the issue of having farmed out the limousine jobs, except to say that  we have changed our policy due to this event.   
A hold is not a charge.  Once the hold is lifted, the situation resolves itself.  The holds have been lifted.  It's my understanding that [redacted] agreed to accept a $100 credit as compensation for the aggravation caused by this situation.  I'm in complete agreement that she deserves the $100 and was happy to confirm that she received.
[redacted] has now brought up additional issues.  I request that you close this particular complaint, as it has been answered.  If [redacted] would like to file a new complaint, containing a request as to exactly what she would like, I will be happy to look into it. 
Sincerely,
Barbara August
Executive Assistant
Dial 7 Car & Limousine Service
?

Dear Mediator,
It's unproductive to go back and forth on the "He said, He said" issues of who removed the baggage from the car and whether or not the driver attempted to return the 8 bottles of Smart Water to [redacted].  These are not issues either of us can prove and are not at the crux of the matter, so let's set them aside.
[redacted] certainly has every right to, as he said, "...factually advise of my experience with Dial 7 on the internet..."  However, his "reporting" never once mentions that Dial 7 offered to return the entire cost of his ride ($80) plus the cost of his 8 bottles of water ($20) plus give him a courtesy coupon of $20 off his next ride.  An offer he rejected.
[redacted] initially requested $200 from Dial 7.  When we offered $100 plus $20 coupon, he countered with a demand for $180.  When Dial 7 refused, he countered with a demand for $150. 
If you will review the chain of emails between [redacted] and Dial 7 you will see that the above statement is a factual account of our dealings with [redacted].  Here is a sample of [redacted]'s email, which led me to mention a smear campaign.
From: [redacted]
Sent: [redacted]
To: [redacted]
Subject: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
BACK TO MY RESPONSE:
[redacted] has made it clear that he will not be using Dial 7 again, therefore I will, as a courtesy convert the $20 coupon offer to cash and make a FINAL offer of $120 to be mailed to [redacted] by check. 
I will not entertain any further requests for additional money.  If [redacted] will email his address to me, I will see that a check is sent to him immediately.
I will be responding to [redacted] and any other internet complaints I become aware of, with a complete and factual account of this incident.
Sincerely,
[redacted]
[redacted]
[redacted]

We wish to apologize to [redacted] for the overcharge of tolls that he experienced during his ride with Dial 7 on 4/*/15.  When he informed us, the Dial 7 billing department submitted a credit for the requested $8.00 back to his credit card.  The credit usually takes...

several days to process and should appear on his next statement.The Dial 7 Driver's Manager has spoken with the driver about [redacted] regulations regarding tolls and feels the driver now understands that this behavior will not be tolerated.  We hope that [redacted] found the other aspects of our service to be satisfactory and will allow us to serve him in the future.Sincerely,[redacted]Executive Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We wish to sincerely apologize to [redacted] for his uncomfortable experience when using a Dial 7 car.  I would also like to send our regrets for not having resolved this issue in a more timely manner.After a full investigation into [redacted] complaint, it was determined that he was...

entitled to a full refund for the trip.  A refund of $48 was issued on May *, 2016 and acknowledged by [redacted] via email.Sincerely,Barbara August, Executive Assistant, Dial 7 Car & Limousine Service, Inc.

I wish to apologize for the stress and inconvenience suffered by [redacted]l because of a price misunderstanding.  [redacted]l was credited the overcharge on 1/**/**.  He was satisfied with the settlement and has updated his review to positive.We appreciate the opportunity to assure all...

passengers that we are eager to resolve complaints in a manner satisfactory to all.Thanks you,Barbara A[redacted]Executive Assistant

Dear Mediator,
 
I wish to apologize for the delay in responding to this complaint and to ask that you convey our apology to [redacted].
An unfortunate number of human and computer errors occurred making the resolving of this issue very difficult to accomplish.  It took a great...

deal of digging to finally discover exactly what happened and how to correct it.
The first of the issues was resolved on 8/**/14 when the erroneous holds were lifted from [redacted]'s credit card.  On 8/**/14 a refund of $82.80 was issued to [redacted].  An additional credit of $17.20 was issued on 9/*/14, thus equaling the promised $100 credit. 
We are extremely sorry for all the aggravation this has caused [redacted].  Due to the mix-ups created in this reservation, we are reexamining our policy of farming out limousine jobs.  Hopefully nothing of this nature will ever occur again.
Sincerely,
[redacted]  [redacted]
[redacted]
[redacted]
 
*

Dear Mediator,
Please let me express our sincere apology to [redacted] and his wife for his having missed such an important event.  As he stated, regretfully, we cannot turn back the clock.
In order to compensate The [redacted], Dial 7 gave them two free rides.  One to JFK Airport on...

9/*/14 and one from JFK Airport on 9/**/14.
I have attached the reservations. 
We sincerely hope The [redacted] will allow us to serve them better in the future.
Sincerely,
[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The facts represented by the Dial 7 car and limousine service
as to the alleged attempted return of my belongings and other substantive facts
are erroneous.  The driver unloaded my
belongings and failed to unload my case of water by closing the trunk of his
vehicle and coming to meet me at the curb for payment. Inconsistent information
was given to me by both the [redacted] and the [redacted] regarding the
alleged attempted return of my belongings.
To allege a smear campaign is totally false.  I am allowed and have every right to factually
advise of my experience with Dial 7 on the internet, and file a complaint with
the Revdex.com or any other consumer affairs office regarding a service provider.
I am asking for $150 dollars (with no additional credit for
future service) in compensation for the aggravation, time spent, and the additional
cost of purchasing specialty water onboard my cruise ship which is very
expensive.
If compensated properly I would advise that this complaint
would be resolved by your office and [redacted] and Dial 7 would keep me as a customer.
If Dial 7 still refuses I can no longer be their customer
and this complaint should be identified in your files as unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Approximately August *, 2014, I called Dial 7 to hire a car to take my wife and I from our home to a wedding on August **, 2014 in [redacted] Before booking I requested a quote. The operator asked for the full address including zip code, which I gave her. It took her a few minutes to compute the fare, got back on the phone and told me it would be $95 plus tolls and tip. The price sounded reasonable so I booked the car. Dial 7 then sent me an e-mail confirmation which clearly stated that the car would be taking us from [redacted] for $95 plus tolls and tip. I printed the confirmation out and brought it with me when the car arrived 15 minutes early. The driver could not have been nicer, making sure my wife and I were comfortable. Just before he started, he turned to us and confirmed that we were going to [redacted], and the fare would be $276 plus tolls and tip. Both my wife and I informed the driver of the quote I had received and I pulled out the confirmation e-mail. The driver admitted that that was what was printed, and said there was no way he could take us for $95. The conversation got circular, in that I kept telling him the fare should be $95, and he kept saying he couldn't do it for $95. Finally, he called his dispatcher who got on the phone with me, told me that someone must have made a mistake, and if we wanted the driver to take us to [redacted] we would have to pay the $276+. It went back and forth for about ten minutes when I suddenly realized that if we were going to get to my best friend's daughter's wedding, we were going to have to pay the $276+. My wife and I got out of the car, went up to our apartment and TRIED to get another car service. It was not possible to find one, and ultimately missed the wedding. I called Dial 7 twice - once on Monday and on Tuesday and was told one of the "higher-ups" would get back to me. To date no one has.Desired Settlement: The only possible outcome that would satisfy me would be complimentary service from Dial7 obviously we can't set back the hands of time to get me to my friend's daughter's wedding.

Business

Response:

Dear Mediator,

Please let me express our sincere apology to [redacted] and his wife for his having missed such an important event. As he stated, regretfully, we cannot turn back the clock.

In order to compensate The [redacted], Dial 7 gave them two free rides. One to JFK Airport on 9/*/14 and one from JFK Airport on 9/**/14.

I have attached the reservations.

We sincerely hope The [redacted] will allow us to serve them better in the future.

Sincerely,

Review: The car did not show up for the reservation to JFK airport at 5 am on Saturday, December [redacted]. When I called Dial7 a representative put me on the perpetual hold to find out the status of the car. After 20 minutes on hold I had to hang up and scramble to find a car from a different car agency.

Dial7 emailed me the following day that they had a "system issue" which is an inadequate explanation since the reservation was made several days in advance.

In the same email Dial7 provided a $10 coupon.

However, when I called on December [redacted] to make a reservation for a return trip they refused to honor this coupon - thus, it has no value to me. This $10 coupon is worthless.

I paid $26 extra to find a different car at 5 am on Saturday morning and nearly missed my international flight.Desired Settlement: Dial7 should investigate why a car did not show up for the reservation that was made several days in advance.

I would like to get a reimbursement for the additional $26 that I had to pay to a different car agency for an urgent request.

The $10 coupon is worthless since Dial7 does not honor it - I do not need this coupon, they can take it back.

Business

Response:

Dear [redacted],

As per our telephone conversation, we are processing a check today in the total amount of $26.00.

Thank you for your time in this matter.

Should you need additional information, please feel free to contact me directly at ###-###-####.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a reservation on their website. I called their customer service to confirm the rate. they said it was extremely low but if that's what's listed, they would have to honor that. So I booked my reservation but my confirmation did not list my fare price. I called them to have them resend me the confirmation with my fare price but claimed I had made the reservation wrong. All the questions they asked me were listed on the confirmation correctly. I was transferred 10 times and hung up on twice. Finally I reached someone who said to contact the operator to change the destination in their system, then they could adjust the rate. So I had them change the reservation and then they would not honor the rate. I spoke with [redacted] after [redacted] and then the [redacted]. They said Sorry but we will not honor that rate.Desired Settlement: I want them to honor their posted rate. I would like for their [redacted], to call me and apologize for the 3 hour phone ordeal on behalf of every one of the company representatives I spoke to. Admit this was an error on their part and that they don't treat their customers this way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The company called and apologized and agreed to honor the rate they have posted on the internet.

Sincerely,

Review: I just got out of a Dial 7 car, and while the driver was more courteous than he had to be the telephone representatives were rude on several occasions (I had to call several times).

My mother made my reservation online, and the Dial 7 website was not functioning properly (broken pay pal link) so her credit card payment was never confirmed. I called to speak to a woman who told me to wait just a second, and transferred me to another gentleman. This was fine, but since I didn't know the problem was going to be handled by another individual I began to explain the situation, he immediately cut me off "yea,yea, she told me". Then he starts to say well this is what you did, and since the lines of communication hadn't been very clear on my end I explained to him that I hadn't personally done anything and was just trying to resolve the situation since I had already received the service, he yells at me, but did eventually offer a solution.

I'm still sitting in the car at this point because now my mom has to fill out another form, which is not the form that she was originally directed to, and it also charges an additional $10.00 fee that we were not originally made aware of when giving this company the credit card number. After the charge was processed and my mother received a conformation of payment, the driver calls the Dial 7 offices to confirm that everything has gone through. The woman who answered alerted him that full amount hadn't been paid and that it was short by $6.00. Immediately I knew that we received $6.00 off because we had a coupon, I told the driver, he told the Dial 7 employee on the phone, and she says that she sees no record of a coupon. At this point the driver just wants to leave so that he can take the next job and so I exit the taxi, and make my own call to Dial 7 hoping to speak with a [redacted]. The woman who answered the phone not only refused to put me on with a [redacted], but also negated the claims that no coupon was used by telling me that she saw it as a part of the transaction, and then proceeded to say in a condescending manor "Is this really just all about a coupon?!" That is when I decided that things needed to go above the heads of Dial 7 employees.Desired Settlement: Personally I would love an apology, but more than that I feel that these people need to be reprimanded. I don't understand how adults can be so blatantly unprofessional in a business setting, especially a so called "luxury" business. I'd also like to see my mother get at least a portion of her money back, and would appreciate a written letter from a [redacted] at Dial 7 entailing what they plan to do about all of this.

Business

Response:

Dear [redacted],

Please allow me to apologize on behalf of Dial 7 Car & Limousine Service for the problem you recently encountered when using our service. It is always our intention to provide our customers with a perfect ride and to leave them comfortable with using us again.

Regrettably, with our extensive amount of operators, occasionally something goes wrong. As a member of the customer service department, I wish to thank you for letting us know of the incident. Only reports such as yours will help us discover problem areas and correct them.

Your complaint that our operators behaved in an unprofessional manner was most disturbing. An entire department is devoted to training operators and instructing them to behave in a courteous and friendly manner. We deeply regret that you were subjected to such an unpleasant experience. The operators will not be eligible to work again until retraining is complete.

In acknowledge of the experience, we’ve submitted a refund of $23.00 for the inconvenience. Please allow 3-5 business days to see the credit on the credit card used for payment.

Please be assured that every effort will be made to prevent this happening again. I hope you will allow us to serve you better in the future.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While they did contact me to say i'd be receiving a refund in 3-5 business days, I have not, the e-mail was sent April [redacted] and it is now May **.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:

As per your request, please find the following emailed resolution for the Revdex.com complaint # [redacted]—[redacted] for your records.

Thank you so much for your time in this matter.

Best regards,

Dear [redacted],

First and foremost, I apologize in the delay in finalizing your refund. I’ve confirmed with the Credit Card department that a credit of $23.00 was issued on May **, 2014 for your records.

We would like to offer you a paperless coupon in the amount $10.00 for the delay in receiving your refund. The paperless coupon is treated as cash and does not have to present at the time of the reservation. Please reference the following key code number when making your future reservation.

Key Code #: [redacted]

Value: $10.00

Thank you so much for allowing me to service you.

Should you need additional information, please feel free to contact me directly at ###-###-####.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of Dial 7 Car & Limousine Service, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Dial 7 Car & Limousine Service, Inc. Rating

Overall satisfaction rating

Description: LIMOUSINE SERVICE, TAXICABS, CAR SERVICE, TRANSPORTATION SERVICES

Address: 43-23 35th Street, Long Island City, New York, United States, 11101

Phone:

Show more...

Web:

This website was reported to be associated with Dial 7 Car & Limousine Service, Inc..



Add contact information for Dial 7 Car & Limousine Service, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated