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Dial 7 Car & Limousine Service, Inc.

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Reviews Dial 7 Car & Limousine Service, Inc.

Dial 7 Car & Limousine Service, Inc. Reviews (38)

Review: I have gotten used to the fact that many drivers in NYC use their driving time for personal calls, which my driver did, HOWEVER I am not accustomed to being held hostage in the car when arriving at my destination. I was ready to pay the driver, money in hand, and went to get out of the car and meet him at the trunk to get my luggage. Instead of being able to get out of the car, he locked the doors and refused to open them. He said you can't get out until you pay me. I said I have the money in my hand but you need to let me out and he refused. I have had bad experiences with this company in the past (being asked to pay in the middle of the ride, asked to sign for a tip before the ride is over, and being chastised for not providing a "good enough" tip) but this really takes the cake. There is absolutely no excuse for locking anyone in the car regardless of the scenario. This is without a doubt unacceptable and hideous behavior. The driver also proceeded to yell at the other passenger in the car, defending his actions.

The other passenger and myself were both scared for our safety (this occurred at 2am on a trip from the airport to our home) and we felt like we were being held hostage.Desired Settlement: Not only do I want my "ransom" returned but I would also like to see some sort of action from the company. An apology and better company policy are in order.

Business

Response:

Dial 7 wishes to extend a sincere apology to [redacted]. The actions of this driver were unprofessional and totally out of line. They are not in any way condoned by Dial 7.The driver has been reprimanded and required to retake our training course. It was made clear that his behavior will not be tolerated and any repeat of it will be cause for disaffiliation. The payment for the trip was recouped directly from him. On 2/**/15 we sent [redacted] a refund check in the amount of $45.00, which our records indicated was the full cost of the trip. I see from this complaint that she is requesting $52.00. If [redacted] will let me know directly what the additional $7.00 covered, we will gladly send her an additional check.Again we are truly sorry that [redacted] experienced this very unpleasant trip and hope that she will allow Dial 7 to serve her better in the future.Sincerely, [redacted], Executive Assistant, Dial 7 Car & Limousine Service, Inc.?

Review: I was very disappointed in the way I was treated when using the service recently in NYC. My luggage was held hostage from the bellman at the W Hotel until I agreed to sign the receipt. What is on the receipt is not what I discussed the driver as far as a total is concerned. He complained the whole trip about the traffic and the time it was taking him for the trip. He refused to open the trunk for the bellman for the luggage until I signed the receipt for a total of $52.50. I agreed to pay the trip charge of $34, plus the tolls of $7.50 and $5 for the driver even though the service was less than desirable. The driver added $11 for himself.Desired Settlement: Refund of the total amount of the tip to the driver of $11.00.

Business

Response:

Dear Mediator [redacted],

Please allow me to apologize to [redacted], for the unhappy experience he had due to the actions of a Dial 7 affiliated driver.

This particular driver has no previous complaints of a similar nature and did not remember this particular situation. However, he does wish us to convey his apology. The driver clearly understands that another similar complaint could result in his disaffiliation.

On 9/**/13 I took the liberty of refunding the $11.00 directly back to [redacted]'s credit card. Iam enclosing a receipt from the transaction.

Please convey to [redacted] that it's Dial 7's goal to provide comfortable,safe, reasonably priced transportation for our customers. We hope he will allow us to serve him better in the future.

Sincerely,

Review: I went on to the company's website to book a car service for Thursday night. I entered all my information as requested, was quoted a price and completed the reservation by giving my credit card number. After receiving an email to confirm my reservation including date, time and price, my reservation was canceled by the company and I was quoted a higher price if I wanted to keep it. My girlfriend called the company to attempt to resolve the issue but was told that there was an error on the website and they could not honor the price at which the reservation was initially confirmed.Desired Settlement: I would like my reservation honored at the price quoted in the confirmation email ($45).

Business

Response:

I'm happy to have this opportunity to apologize to [redacted] for any inconvenience he suffered due to a malfunction of the Dial 7 website. After the initial mishandling of the situation, we attempted to honor the quoted price. However, by that time [redacted] has chosen an alternate means to his destination. Our Customer Service Department has been in contact with [redacted], and to his satisfaction, has emailed him a voucher to be use on a future ride with Dial 7.We hope to serve [redacted] better in the future.Sincerely,Barbara August, Executive AssistantDial 7 Car & Limousine Service, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Regarding my trip on August *, 2013 from LaGuardia Airport to [redacted]. Confirmation#[redacted]. Called customer service when I got home to report the rude behavior of

the driver. From the minute we were picked up until the time we were

let out in front of my building. First the driver argued with me

regarding my contact info. He says he was trying to call because he

couldn't find me at in front of Delta Airlines terminal. I described to

the dispatcher what I was wearing and what I looked like. I was wearing

a bright [redacted] and I'm a [redacted]. Also I had given

my contact info both home and cell #'s. Home because I used your

service to go to the airport and cell to be picked up from the airport.

Was told that he had no cell contact info for me. When I called

customer service they said the system had been redone so they didn't

have all the info. The cell info was there before the update to the

system so it should have transferred over along with my other contact

info. Also he argued about whether or not I should get a discount. When

I made the reservation online I provided the discount code and I also

had the printed confirmation with me which showed I was entitled to a

$5.00 discount. He also pretty much dared me to file a complaint

stating that if I didn't have the customer service number he would be

more than happy to give it to me. I 've used your car service in the

past with no problems and would like to continue to use it in the

future. I actually want the $5.00 tip back that I paid the driver by

credit card before I realized how rude he was. If I had paid by cash he

would have never received a tip. Customer service said someone would

get back to me in a couple of days. Well it's been a week and I haven't

been contacted yet. I filed this written complaint to Dial 7 Car Service on Aug. **, 2013 after getting no response to my verbal complaint on Aug. *, 2013. THIS IS THE LETTER I WROTE TO DIAL 7 CAR SERVICE.........Case Number:

[redacted]Desired Settlement: A refund of the tip amount because tips are only given when deserved. And a written acknowledgement of my complaint.

Business

Response:

Dear Mediator,

Please convey my apology to [redacted] for the rude and unacceptable behavior of a Dial 7 affiliated driver, during her trip on 8/*/13. There is no excuse for his behavior.

The driver has been informed that another complaint of this nature will end his affiliation with Dial 7. He has assured us that it will not happen again.

On 9/**/13 I took the liberty of refunding the disputed amount of $5.00 directly back to [redacted]'s credit card. I have enclosed a copy of the receipt for this transaction.

Again, our sincerest apology and I hope [redacted] will allow us to serve her better in the future.

Sincerely,

Review: Although I suspect that this is a much larger issue than just my two rides, I would certainly like to see it investigated and addressed.

I took a Dial 7 car from [redacted] to [redacted] on [redacted] Sunday (4/*/15) and was charged $18.00 in tolls, the NJ Tpk and the Holland Tunnel should have been either 13.75 or 15.75 depending on Peak/Non Peak charges. As I traced the charges, I realized that I had been charged cash toll contrary to [redacted] regulations.

On AWednesday 4/*, I took another Dial 7 car from the same address to [redacted]. I was already aware of the previous overcharge, so when the driver billed my credit card UP FRONT I was already suspicious. As he drove through the QMT, I inquired, and he said that the company allows this process as a method to recover the toll charges inbound to Manhattan.

Immediately upon my arrival at [redacted], I called the Dial 7 switchboard, but since it was early in the morning, they had no Customer Service personnel there; however, the operator ostensibly asked someone and was told that charging cash tolls was acceptable.

When I arrived at my destination a few hours later, I called Customer Service, and was told that the $8.00 would be refunded and the driver counseled. The Customer Service agent immediately disassociated herself from that idea, to leave the driver hanging, I was even more unhappy about that - tacitly allow something, then deny it when caught.

I have contacted the [redacted], and the process will be difficult because the complainant must appear before the commission, making it difficult for the out of towner. I have appealed that to the Mayor's office - with a request for [redacted] appearance. If necessary, though, I will arrange to appear.Desired Settlement: I want them to post in their cars the [redacted] policy on tolls, and insist that the drivers adhere to that policy. If they are paying one amount and charging another, that is theft.

Business

Response:

We wish to apologize to [redacted] for the overcharge of tolls that he experienced during his ride with Dial 7 on 4/*/15. When he informed us, the Dial 7 billing department submitted a credit for the requested $8.00 back to his credit card. The credit usually takes several days to process and should appear on his next statement.The Dial 7 Driver's Manager has spoken with the driver about [redacted] regulations regarding tolls and feels the driver now understands that this behavior will not be tolerated. We hope that [redacted] found the other aspects of our service to be satisfactory and will allow us to serve him in the future.Sincerely,[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They did contact me, they were very candid, and they assured me that they will reinforce the policy.

Sincerely,

Review: I made a reservation with Dial7 for a trip to EWR airport. The fare listed on the website and on the reservation email was $52. When we arrived at the airport, the driver asked what tip I would give. I said $8, and he told me the total was $89. He could (or would) not explain the discrepancy, other than to say they had added tolls. However tolls on that route are less than $3. On getting a receipt, I saw a charge for $18 for toll, and $11 for waiting, despite the fact that we went down to the car just a few minutes after the driver called to say he was outside.

Business

Response:

First let me apologize for any misunderstandings that occurred during [redacted] recent trip to Newark Airport.May I take this opportunity to explain the EZ-Pass toll issue, as this is a frequent source of confusion. The NYC TLC, which is the driver's regulatory agency, requires all For Hire Vehicles (FHVs) to use an EZ-Pass in order to improve the traffic flow in and out of the city. It does NOT require the driver to charge the passenger the EZ-Pass rates. This is not to be confused with the TLC's rule for Taxis, which does require Taxis to charge EZ-Pass rates. Dial 7 has no authority to require drivers to charge the lower rate. However, as a courtesy, I have refunded the difference of $5.80 to [redacted] credit card account. (See Attached)As [redacted] was unhappy with the service, I have refunded the $8.00 tip to his credit card account. (See Attached)I cannot refund the $11.00 "waiting" charge, as this was a valid charge. All vehicles are equipped with state-of-the-art GPS tracking systems. The GPS shows the driver at the pick-up location, on time, at 3:45PM. It shows the vehicle leaving the location and then turning back and returning to the pick-up location. When we questioned the driver about this unusual occurrence, he explained that the passenger had forgotten his passport and they had to go back for it. Therefore, I cannot refund this charge.Sincerely,Barbara A[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10753656, and have determined that my complaint has NOT been resolved because:

The driver did NOT leave the location. It's true that the car circled the driveway of our building while my wife went inside to get something, but it never went onto a street or traveled more than 20 meters from our door. If your "state of the art" GPS systems shows otherwise, it is in error. Not only that, there was no necessity for the driver to circle, that was his choice. He had only traveled a few feet before stopping to let my wife out, and could have backed up. Finally, this entire process only took a few minutes. As for the tolls, I have no idea what the response is talking about. With EZ pass or without, the toll outbound through the Holland tunnel is $0.00. There is a very small toll (a few dollars) for the route the driver took after exiting the tunnel.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As [redacted] was a good and valued customer of Dial 7, we wish to resolve this matter once and for all. After further reviewing the tolls, we found that [redacted] was mistakenly charged a toll of $2.45 for The NJ Turnpike, which the driver did not take. We have refunded the additional $2.45 to his credit card account. (see attached) With regard to the remaining disputed toll, I have attached the NYC TLC rules regarding round-trip tolls when the pick up or drop off is outside the city or state. The driver is to charge round-trip tolls, even if the passenger is not in the vehicle in one of the directions. This accounts for the balance of the tolls charged and they will remain as charged. Please keep in mind that the toll issue is regulated by the NYC Taxi and Limousine Commission. Dial 7 cannot over-rule their directions, nor do we wish to. We have refunded the EZ-Pass difference, as a courtesy to Kleban and not as a general policy. As an additional courtesy to [redacted], we have credited the $11 waiting fee and no longer wish to dispute the issue. (see attached)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked two limousines with Dial 7 on my wedding day. The service was unprofessional as one of the drivers arrived very late to the site ([redacted]) where wedding photos were to be taken. Instead of following the limousine that my fiancé and I were In, the second driver drove by himself with my bridal party to another location. When I asked my driver to contact the lost limousine driver he said that they work for different companies and that he didn't know the other driver's phone number. (When I booked with dial 7, the representative never notified me that they book limos with other parties. All along I was under the impression that dial 7 was providing my limo service). We arrived late to the reception and I complained to dial 7. They did nothing to help me. Also a hold was placed on my credit card and it has not been removed to this day.Desired Settlement: I wish to be compensated for the hold placed on my credit card.

Business

Response:

Dear Mediator,

I wish to apologize for the delay in responding to this complaint and to ask that you convey our apology to [redacted].

An unfortunate number of human and computer errors occurred making the resolving of this issue very difficult to accomplish. It took a great deal of digging to finally discover exactly what happened and how to correct it.

The first of the issues was resolved on 8/**/14 when the erroneous holds were lifted from [redacted]'s credit card. On 8/**/14 a refund of $82.80 was issued to [redacted]. An additional credit of $17.20 was issued on 9/*/14, thus equaling the promised $100 credit.

We are extremely sorry for all the aggravation this has caused [redacted]. Due to the mix-ups created in this reservation, we are reexamining our policy of farming out limousine jobs. Hopefully nothing of this nature will ever occur again.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I checked my credit card statement today and did not see a credit for the amount that Dial 7 stated. I don't understand how they neglected to tell me that they were contracting out the service. Furthermore, Dial 7 was unprofessional in contracting the service out to two SEPARATE companies. Had I known Dial 7 was contracting out the service, I would have dealt with another company. What angers me is the fact that both limousine companies STARTED AND ENDED AT THE SAME TIME AND EACH COMPANY CHARGED ME TWO TOTALLY DIFFERENT PRICES. Dial 7 never gave a reason for this. In July they told me to fix the problem myself as they have nothing to do with it as the limousine companies are not part of Dial 7. Dial 7 is very unprofessional. My wedding was June [redacted] and this matter still has not been resolved. The compensation of $100 that they claim to give me was for a hold placed on the credit card. I should be compensated more than the $100 hold that they failed to refund to me due to their unprofessionalism and tardiness in giving me a refund.

Another reason for a compensation greater than $100 is because the limo driver with the bridesmaid and groomsmen decided to go off on his own to the site where we were to go take pictures. Instead, he should have followed the limo with the bride and groom. The photographer followed the limo with the bride and groom. The limo with the bridesmaid and groomsmen ending up getting lost. The photographer, my husband and I were left waiting for the remainder of the bridal party so that we could take pictures. My husband had to use his cell to contact the other members of my bridal party so that they could let their driver know the correct location. (My driver could not communicate with the other driver as he didn't have the other driver's phone number). This is unacceptable, having two drivers from different companies who could not communicate with each other to rectify this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mediator,

I've attached the two receipts confirming credits, totaling $100, posted to [redacted]'s credit card account.

I'm sorry that [redacted] is unhappy with the resolution of this complaint, however I have resolved this particular complaint, which asked for the holds to be lifted from her credit card and to be compensated for the holds. I can not go back and resolve the issue of having farmed out the limousine jobs, except to say that we have changed our policy due to this event.

A hold is not a charge. Once the hold is lifted, the situation resolves itself. The holds have been lifted. It's my understanding that [redacted] agreed to accept a $100 credit as compensation for the aggravation caused by this situation. I'm in complete agreement that she deserves the $100 and was happy to confirm that she received.

[redacted] has now brought up additional issues. I request that you close this particular complaint, as it has been answered. If [redacted] would like to file a new complaint, containing a request as to exactly what she would like, I will be happy to look into it.

Sincerely,

Barbara August

Executive Assistant

Dial 7 Car & Limousine Service

?

Pleased with the service. They were on time, car was clean and in good condition and driver was polite. Reservations were confirmed via text and email

Review: On Monday, June **, 2013 I had Dial 7 car service pick me up from [redacted] and drive me to [redacted], Connecticut. The ride had already been pre-paid by a third party/client. However, once I arrived in [redacted] I was told that the ride had not been prepaid and that I had to pay. Despite the fact that we had paid online, the driver [redacted] said he had no record of it. I had an important meeting. I did not have any money on me or my credit cards and was not able to pay for the fare. I was running late for my meeting and put my Office Manager and Assistant, [redacted] speak with the driver. Below please see information for the service, the driver and the trip confirmation number: Dial 7: ###-###-#### Date: 6/**/13 Trip Confirmation Number: [redacted] Driver's Name: [redacted] Driver's Phone: ###-###-#### In speaking with [redacted] the driver was abrupt, rude, unfriendly and completely uncooperative and made it very difficult to resolve the problem. He called [redacted] AND I quote "a miserable [redacted] This language should NOT be tolerated and [redacted] should have been fired for this. To say this is unacceptable is an understatement. Separately, on my way back from my event that same night another Dial 7 driver who was very polite told me that I was responsible for paying the toll even though we had paid the fare already online. He proceeded to say that this was Dial 7's policy (which makes no sense to me whatsoever). I refused to pay the toll so he took a longer route into Manhattan. My concern is that Dial 7's drivers are milking customers who've paid by credit card online by charging twice for the toll if customers do not object. Or, if this is an actual policy of theirs, Dial 7 is not informing their customers in advance when they book the trip. On June ** I sent a very similar letter to this one to Dial 7 and never heard back. I also called and was placed on hold for a very long time. I then spoke with a woman who told me she would call me back and she never did. One of my other employees called Dial 7 on August ** and was told that "[redacted]" was going to be in touch, but she never called back. I expect a full apology to [redacted] and me as relates to the first incident and a clarification as relates to the second incident from Dial 7. I am appalled at the treatment and language he used towards [redacted]. Given these inappropriate and unacceptable business practices, I am certain that the Limousine Commission/Revdex.com would contact Dial 7 and take the appropriate measures. Sincerely, [redacted] Founder and Chairman[redacted]Desired Settlement: I would like Dial & to have a top management representative call and apologize to me and my employee.

Business

Response:

Dear Mediator,

First and foremost I'd like to apologize most sincerely for this entire incident. I'll further explain some of the particulars but one thing I cannot explain, nor offer any explanation for, is the unforgivable language the driver (car #[redacted]) used when speaking to [redacted]. Let me assure you that the driver, "Rim" is no longer affiliated with our base.

First keep in mind that here,at Dial 7, all phone conversations are recorded. I've listened to all the recordings concerning these reservations.

The issue with the trips having been prepaid online is a bit confusing. There were two trips involved.

Trip #1 - From Manhattan to Greenwich, CT,at 3:45PM, confirmation # [redacted] Trip #2 - From Greenwich, CT to Manhattan, at 9:45PM, confirmation # [redacted]

After making the reservations with a Dial 7 operator, the caller was advised to have the cardholder go to a particular online site and pay for the trips with their credit card.

Through misunderstanding or error, whoever went to the online payment site neglected to make any payment at all for Trip #1. This trip remains unpaid. No fare was paid to Dial 7. No fare was paid to the driver and he was not reimbursed for his out of pocket tolls. No tip was paid to the driver. The unpaid total is $105.80.

On the return, Trip #2, the payee was successful in making the prepayment. However, there remains a small dispute concerning the $11.00 in tolls for this trip. They were not included in the prepayment. The customer's rationalization was that the tolls had been paid on the trip going to CT earlier in the day and as the passenger was now returning, the tolls should not be paid again. They neglect to take into consideration that the second driver is picking up [redacted] six hours after he was taken to Ct. The second driver needed to pay the tolls just as the first driver did. The same driver was not sitting there waiting to take [redacted] back.

In total,$116.80 remains unpaid to Dial 7.

I'm enclosing copies of the two reservations,with Trip #2 clearing showing the notation of prepayment (with no allowance for tolls). Note: there is no notation of prepayment on Trip #1. Additionally,Iam enclosing the confirmation of payment from our Pay Pal account showing payment only for Trip #2.

We are truly sorry for the unpleasant experience of [redacted] and his assistant, [redacted]. We hope they will allow us to serve them better in the future.

Sincerely,

Review: Car service arrived one hour late. Left three teenage boys stranded until 12:45 AM. I received phone call at midnight from my son telling me car was late for 11:45 PM pick-up and was not due to arrive for at least another 20 minutes. I called company and was hung up on repeatedly after being on hold for minutes at a time. Car finally arrived one hour late.Desired Settlement: 50 % refund to my credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I scheduled a pick-up with Dial 7 on June **, 2014. The pickup instructions included specific information for the driver to pull into one of the two parking lots directly off [redacted] of the Garden State Parkway where the PNC Bank Arts Center is located. After the concern ended, the three of us reported to the two lots and could not get in touch with the driver. When we finally did get in touch with him, he barely spoke English and could not tell us where he was located. After walking around the area for FORTY FIVE MINUTES looking for him, he told us he was at the Box Office of the PNC Bank Arts Center. We specifically left instructions about where he should go since the concert area would have a lot of traffic, especially by the Box Office. When we walked another ten minutes to the box office, he was not there. After ten more minutes, he finally showed up with a bad attitude as if it was our fault this had gone on for almost an hour. I'm not sure what the purpose of a notes or additional information section is if no one is going to read it. I repeat, what is the purpose of a notes section if no one is going to read it? It baffles me that in a time where Uber has become rampant how a company and its employees could be SO RUDE AND UNAPOLOGETIC after we looked for this driver for ONE HOUR. Is that service? Should we be walking around looking for our driver as the client or should the driver drive around looking for us? I called to complain that night to Dial 7 and they did not help and told me they could not get in touch with the driver. I sent a complaint the next morning to them and no response. Everyone should know how rude this company is and should always use Uber or another service. I hope Dial 7 does not continue to be part of the New York market after this TERRIBLE EXPERIENCE. FYI the driver's information was [redacted], Licence No. [redacted] with an expiration of 6/**/2015 and license plate [redacted].Desired Settlement: I would appreciate an apology and anything Dial 7 think it owes me after we paid the driver more than we were actually quoted and he was rude enough to ask for more of a tip after this whole fiasco was over.

Business

Response:

[redacted]

Dear [redacted],

Please allow me to apologize on behalf of Dial 7 Car & Limousine Service for the problem you recently encountered when using our service. It is always our intention to provide our customers with a perfect ride and to leave them comfortable with using us again.

Regrettably, with our extensive amount of operators and drivers, occasionally something goes wrong. As a member of the customer service department, I wish to thank you for letting us know of the incident. Only reports such as yours will help us discover problem areas and correct them.

Your complaint that our operator behaved in an unprofessional manner and that our affiliated driver’s communication skills were less than satisfactory was most disturbing. An entire department is devoted to training our affiliated drivers and operators and instructing them to behave in a courteous and friendly manner. We deeply regret that you were subjected to such an unpleasant experience. The operator and affiliated driver will not be eligible to work again until retraining is complete.

In acknowledge of the experience, we’ve submitted a refund of $25.00 for the inconvenience. Please allow 3-5 business days to see the credit on the credit card used for payment.

Please be assured that every effort will be made to prevent this happening again. I hope you will allow us to serve you better in the future.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I wish I would have read reviews before we booked our car. The ride from JFK to our hotel in Manhattan was fine. However, the ride back was unacceptable. We ordered a town car and what showed up was a minivan. A MINIVAN?!! The ride in the mini van made my husband sick and before we got on a plane no less. Below is there response to our "inconvenience" and my reply. I think this is absolutely unacceptable and their response is even more so the same. We want a full refund for the reservation made April **, 2014.

FROM DIAL 7:

Dear [redacted],

Please accept our sincere apologies for any inconvenience you may have experienced on Monday, April **, 2014.

In acknowledgement of the inconvenience you have experienced, and as a testament to our appreciation of you as our valued customer, we would like to offer to you a paperless coupon to be used towards a future reservation with Dial 7:

Value: $ 5

Key Code: [redacted]Expiration: 07/**/2014

Please be sure to have your personal Key Code available for your operator when you call to update or book your reservation.

Regards,

Customer Service Representative

Dial 7 Car & Limousine Service

Phone: ###-###-####

Toll-Free: ###-###-#### or ###-###-####

Fax: ###-###-####

MY RESPONSE:

This is the acknowledgement of the inconvenience we experienced? A $5.00 coupon for your services again? First of all, I will never be in NYC or the surrounding area again as I was just visiting, so your coupon will be of no use. Second of all, the fact that we ordered a town car and were provided a mini-van is ridiculous and unacceptable. As I stated during my phone conversation with customer service, we could have easily flagged a cab for not only less money, but for a smoother ride. The mini-van made my husband sick and that alone should be enough to issue a refund of some sort, not just a $5.00 coupon for a service I will never use again.

Since you have so kindly showed SUCH a gratuitous level of customer service, I shall make sure that I return the favor. I'll be making my way around each and every travel website today including [redacted] and any other blogs I may find to copy our experience and your email response below. I believe others should be aware of the level of customer service your company provides before making their decision to use your services.

Your $5.00 coupon for future services is a [redacted] and you should be ashamed.Desired Settlement: I think this is absolutely unacceptable and their response is even more so the same. We want a full refund for the reservation made April **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Overcharged, 2 iPads not returned, Customer Service did not take action to get them returned or follow-up - Thursday September [redacted]

Driver Bau in car [redacted] upon arriving at our hotel destination from Newark overcharged us for tolls, which I politely disagreed with him and he raised his voice to us. We confirmed the cost of the tolls with security / bellman standing helping us, and by calling the company. The driver insisted we pay $18.00 for the toll when the toll is $13.00. Then even after I went ahead and paid him the additional amount, I gave him a only a $4.00 tip because I knew he jacked up the amount, he raised his voice to us and began yelling about the tip being small. I am always a very generous tipper, but not when someone is purposely being dishonest This was very disturbing for the three of us including our nine year old son watching this rude dishonest man yelling about the price and tip.

Being flustered in the process of exiting the car with his yelling my two iPADS were in a case and left in the car when we were dropped off at our hotel. We immediately called Dial7 when we got into the hotel. The lady who answered in customer service, said she would call dispatch and call us back. After an hour an a half of no call back. We called Dial7 again. This time we were told that dispatch was not ever able to reach the driver. But we would get a call back. We did not get a call back. We called again the next day and were told the driver was not reached. We called three more times and kept being put on hold and disregarded. We know that the driver was reachable because he was on his cell phone when we were being driven. So we know that he could be reached and was most likely contacted.

My iPADS were in a case clearly marked with my name and phone number and my business card in the case as well. I want my iPADs returned.Desired Settlement: I want the iPads returned or replaced. iPad (4th gen) Retina with WiFi and Cellular 64k and iPad (3rd gen) WiFi and Cellular 32K - both are registered with Apple and my service provider.

Business

Response:

As per your request, please find the following resolution for the Revdex.com complaint # [redacted]—[redacted]:

· On 10/*/2013 the affiliated drivers information was emailed to [redacted] to submit a claim for her alleged misplaced Ipads.

· On 10/**/2013 check # [redacted] in the total dollar amount of $65.00 was mailed to [redacted].

· Complaint is closed and resolved on our end.

Thank you so much for your time in this matter.

Should you need additional information, please feel free to contact me directly at ###-###-####.

Best regards,

Dial 7 Car and Limousine Service

Review: Approximately one month ago I used this car service and was treated badly by the driver. I called in the complaint to the company and was told that as a result of my treatment, I would receive a coupon in my email for future use. I never received this coupon. I have called the company several times and even used them since this incident, but have never been able to get the coupon that was promised to me. I finally got someone on the phone yesterday after using the service in the morning and they said they would email me the coupon that day. Never got it. I called again today and they promised once again to send it. Never got it. The coupon was for 20 dollars and I tried once again to track it down this evening and they told me (albeit kindly) that Id have to call back yet again tomorrow. Im so frustrated with this company and their inability to provide the compensation that they promised me. I hate to complain but at this point I am at my wits end. I made a complaint on their website as well and they have never replied to that.Desired Settlement: I am simply desiring that I finally get the 20 dollar coupon that I have been promised repeatedly.

Business

Response:

Dear [redacted],

Please convey to [redacted] our apology for what seems to be some kind of a mix-up in her receiving a discount coupon. Following [redacted]'s initial complaint on 5/**/13, our Customer Service Department emailed her a coupon for $10 off her next ride with Dial

7 on. We listened to the recordings of her original complaint and our representative did indeed promise her a discount coupon, however, no amount was made.

I'm sending you a copy of the email sent to her on 5/**/13, containing the $10 discount coupon. We appear to have the correct email address of [redacted].

We would like to rectify this matter by sending [redacted] and additional discount coupon for the requested amount of $20. I am also enclosing a copy of the new email containing an additional $20 coupon.

I hope [redacted] will allow us to serve her better in the future.

Sincerely,

Review: Prior to a recent trip I scheduled for Dial 7 to pick me up at Newark Airport and drop me off on Staten Island on March *, 2015. My written confirmation stated that the cost would be $60 plus tolls and tip.

As arranged, I was picked up and dropped off but the driver demanded a base fare of $81 not the $60 on my confirmation. Despite the fact that I told him there was an error and that I had a written confirmation, he maintained his position and demanded the $81 base fare.

I emailed Dial 7 asking for an explanation on several occasions but they failed to respond.Desired Settlement: An explanation and my $21.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the second time I have been overcharged by Dial 7. Once by the driver (at which time I called to complain, was promised a return call and no one ever called back. I had to drop it because I don't have time to chase them down. This time I was overcharged the driver told he could do nothing about it and I would have to call and I never got the email receipt I was promised nor did the driver give me a receipt. So, I did call and file a complaint with a young intern who promised me someone would call me back. That was on June [redacted]. FYI- my on line history shows about 60 past rides that I have booked. These people are crazy if they ignore the complaints of their loyal customers, but I am ready to switch companies if this is how my loyalty is respected.Desired Settlement: I expect someone to return my call as a follow up to my complaint and adjust my charge. If not I will file a complaint with my credit card company. And... all of this is over $2.00 which is a total waste of my time- but the principal that they can overcharge any amount and refuse to address the complaint is the problem.

Business

Response:

Dear [redacted],

We are sorry for the $2.00 overcharge experienced by [redacted] during a recent trip with Dial 7.In order to rectify the situation, we credited [redacted]'s credit card for the $2.00 overcharge. Additionally, we returned the $6.00 tip to him for a total credit of $8.00. I have enclosed a copy of an email sent to [redacted] at [redacted], informing him of the credit.

As an additional gesture of good faith, the same email contains a "paperless" coupon in the amount of $20.00 for [redacted] to use on his next ride with Dial 7.

I sincerely hope that [redacted] will allow us to serve him better in the future. Please feel free to contact me for any further assistance.

Sincerely,

Executive Assistant

Review: My driver did not unload all my belongings from the trunk of the vehicle before driving off with them. Your employees refused to assist in the return my belongings in a timely fashion forcing me to make my trip without my belongings, which I needed for health reasons. Your employees [redacted]), and [redacted]) were totally rude and useless in resolving my problem and getting my property returned.

I’m still waiting for my personal property to be returned.Desired Settlement: A REFUND FOR MY FARE AND REIMBURSEMENT FOR MY LOST PROPERTY THAT WAS NEVER RETURNED WHICH IS $20.00.

Business

Response:

Dear Mediator,

I'm very sorry to have to answer this complaint, as I'm sure it will not find favor with [redacted]. We have made every effort to compensate [redacted] for his loss, even though the problem was truly not of Dial 7's making.

[redacted] needed to be dropped at the cruise terminal at [redacted] in NYC. There is high security at the terminal but at [redacted]'s insistence, the driver attempted to get as close to the terminal as possible, thus incurring the attention of the security guards. As the driver attempted to get out of the vehicle, security insisted that he leave the area. The driver was not allowed to get out of the car, so [redacted] removed his own belongings from the vehicle, leaving behind his 8 bottles of water. Security forced the driver to leave the restricted area immediately. After the driver departed, he was informed that 8 bottles of Smart Water had been left in the vehicle. The driver circled back to the area twice in an attempt to find [redacted]. This was very time consuming and it became obvious that so much time had passed and the crowds had increased to the degree that it was determined any additional attempts would be futile.

I have attached the emails between Dial 7 and [redacted], confirming our attempts to settle the loss of the 8 bottles of water in a most generous fashion. In [redacted]'s complaint to you, he asks for $54.00 for the fare and $20 for the lost water. Dial 7 tries to operate under the assumption that "The Customer Is Always Right", even when their wrong. In this case, requesting to get back the fare, after the driver in good faith drove him, in a timely fashion, from New Hyde Park to Manhattan is unfair. However, we offered to give [redacted] back the full fare of $80 which includes tolls and tip, plus $20 to cover the cost of the Smart Water. In addition we offered him a $20 discount coupon towards his next ride. Dial 7 offered [redacted] a total of $120, which is very generous under the circumstances and more than he requested in this complaint.

[redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account.

We are unwilling to increase our offer to [redacted].

Sincerely,

[redacted] rejected the offer and chose instead to ask for even more money, threaten us with an internet smear campaign (which he has done) including filing a complaint on [redacted] and the cancellation of his brother-in-law's corporate account.

We are unwilling to increase our offer to [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The facts represented by the Dial 7 car and limousine service

as to the alleged attempted return of my belongings and other substantive facts

are erroneous. The driver unloaded my

belongings and failed to unload my case of water by closing the trunk of his

vehicle and coming to meet me at the curb for payment. Inconsistent information

was given to me by both the [redacted] and the [redacted] regarding the

alleged attempted return of my belongings.

Review: Car reservation for a trip from Manhattan to JFK airport on 6/*/13. Confirmed reservation for $58; discount coupon for $5; EZ Pass tolls for Kennedy Bridge $5.30 Total: $58.30 No tips were given since the driver arrived late. The driver did not request and did not receive customer signature for the credit card transaction at the end of the trip. Dial7 charged the customer credit card in the amount of $76.90 The customer was overcharged in the amount of $18.60 The charges were contested with a customer service representative on the phone on the same day. The customer service representative promised that the company will investigate this case and call back with resolution. There was no further contact from Dial7.Desired Settlement: Would like to receive a refund and an official letter of apology from Dial7

Consumer

Response:

Dial7 contacted me directly with resolution in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: LIMOUSINE SERVICE, TAXICABS, CAR SERVICE, TRANSPORTATION SERVICES

Address: 43-23 35th Street, Long Island City, New York, United States, 11101

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