DialAmerica Marketing Inc.

DialAmerica continues to auto call me just about everyday to renew a magazine subscription, even though I've indicated that I'm not interested in renewing that particuliar subscription. It's almost borderline phone harrassment. The number they are calling from does not allow you to call them back. "Just says we attempted to reach you and will try again another time".

I'd never order a magazine subscription through Dial America again.

Review: I was mislead by telemarketer to believe they were calling from [redacted], ordered a renewal over the phone. As it turns out I had already renewed my [redacted] and called customer services to cancel--they do not acknowledge cancellation and continue to bill me. Called again on Friday and again "customer service" talks through my request to cancel and to not send further invoice.

I don't want another invoice from these folks, what they did was in violation of [redacted] Statute Section 42-285. Customer service showed inappropriate behavior and improper service. This is also being reported to [redacted] Consumer Protection Department.Desired Settlement: DO NOT SEND ME ANOTHER INVOICE, CANCEL ANY PURPORTED "PURCHASE" AND NEVER CALL ME AGAIN, I AM ON THE DO NOT CALL LIST.

Business

Response:

After reviewing our files, I was able to determine that we canceled Mr. [redacted] order for [redacted] on 8/8/14. He may have received another bill before the billing process was canceled.We initially contacted Mr. [redacted] on behalf of our client, [redacted], to see if he wanted to renew his subscription. At the point of call, we would not have known that a renewal notice had been sent in.I apologize for any distress or inconveneince this may have cause Mr.[redacted].Please let me know if you need any additional information.Sincerely,[redacted] VPDialAmerica

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,