Diamond Enterprises

Approximately a month and half ago [redacted] walked into to my store on a Saturday morning while I was helping another customerAs I was helping the other customer, she was complaining to me in front everyone, calling me dishonest, a fraud, and telling customers not to buy from me Surprisingly enough, the same customer that she was telling not to buy from me, told her that they were dealing with me for many years and they are very happyShe is dishonest saying she came in and asked for a refund respectfullyShe came in yelling and screaming at meThat is the truth I am not disloyalI have been in the business for almost years and my number one goal is customer satisfactionMore than a year ago [redacted] and her female friend purchased a diamond ring from meShe said she came with her fiancé, which is another lieI clearly told them that the diamond was clarity enhancedSuppose she didn’t understand what clarity enhanced meant, I clearly marked on the receipt that it was clarity enhanced, and we backed it up with a certificate for additional documentation stating it is a clarity-enhanced diamondThe day she walked in to buy the ring, it was one of our employees birthdayWe were celebrating as she was there, and we offered a drinkNo one was trying to distract her in anywayThis is another lieNormally anybody that purchases jewelry usually gets a second opinion or appraised within a short timeUsually it is within days of the purchaseAll of the sudden after months she came to ask for her money backThis doesn’t make sense to me or any other jeweler in the businessI would have been happy to help her, but after her ridiculous behavior I do not wish to deal with her anymorePlease look into this matterThank you!Truly, Gabriel

[redacted] Dear Sir/ Madam: We appreciate you taking the time to forward Mr [redacted] ’s concerns pertaining to a telephone call he received in which he was informed that he had an outstanding balance owed for magazines through Diamond EnterprisesIn reviewing our files, we found an account in the name of “ [redacted] ” who also resides in the state of New York; however, the address and telephone numbers do not match what was provided in the complaintNevertheless, it is entirely possible that the information we have on file is Mr [redacted] ’s previous contact information as this account dates back to When we lost contact with [redacted] in March of 2009, his account was forwarded to another office for handlingThat is all the information we have pertaining to this matter

Message:Re: Complaint # ***, *** *** *** Dear Sir/ Madam: Thank you for taking the time to forward Ms*** concerns with respect to a telephone call she received regarding an outstanding balance left on her magazine accountI have reviewed our files, which indicate that Ms***
was contacted by a representative from our sales division and agreed to purchase the magazine service in September of Our records further indicate that Ms*** account was transferred to another office for handling in October of Our files do not show any activity after this date; therefore, we cannot confirm or deny that the telephone call Ms*** received on September pertained to this accountNevertheless, the transfer office has been instructed to remove Ms*** number from their files and cease any attempts to contact her going forwardVery truly yours, Diamond Enterprises Client Services Team ***Sent on: 10/14/2:33:PMSent by:

All this proves is that Gabriel Exclusive put it in writing, but did not bring any of these documents to our attention, nor did we have a discussion about clarity enhancement. They simply folded the documents up and put them in a slip cover and into the bag with the ring. We never looked at the documents while we were still in NYC. The Federal Trade Commission has laws regarding disclosure of clarity enhanced stones. I hope you will research this.I also understand that this is heresay, but I am nonetheless attaching a *** review that describes almost verbatim what happened to us, only one year prior to our purchase. This guy needs to be punished for what he is doing, and no doubt continues to do to innocent people.Also, because the store closed for at least two weeks following our purchse, it would have been impossible to return the ring within their day refund period. I am quite certain though that a statute of limitations has not run, and Gabriel Exclusive needs to make this right, or I will be forced to file a civil law suit. I am a paralegal, and *** *** is a banker. We are both well educated people and will make great witnesses. If I do not prevail here, I also intend to have the local NBC affiliate expose him publicly

Approximately a month and half ago [redacted] walked into to my store on a Saturday morning while I was helping another customer. As I was helping the other customer, she was complaining to me in front everyone, calling me dishonest, a fraud, and telling customers not to buy from me....

Surprisingly enough, the same customer that she was telling not to buy from me, told her that they were dealing with me for many years and they are very happy. She is dishonest saying she came in and asked for a refund respectfully. She came in yelling and screaming at me. That is the truth I am not disloyal. I have been in the business for almost 30 years and my number one goal is customer satisfaction. More than a year ago [redacted] and her female friend purchased a diamond ring from me. She said she came with her fiancé, which is another lie. I clearly told them that the diamond was clarity enhanced. Suppose she didn’t understand what clarity enhanced meant, I clearly marked on the receipt that it was clarity enhanced, and we backed it up with a certificate for additional documentation stating it is a clarity-enhanced diamond. The day she walked in to buy the ring, it was one of our employees birthday. We were celebrating as she was there, and we offered a drink. No one was trying to distract her in anyway. This is another lie. Normally anybody that purchases jewelry usually gets a second opinion or appraised within a short time. Usually it is within 30 days of the purchase. All of the sudden after 13 months she came to ask for her money back. This doesn’t make sense to me or any other jeweler in the business. I would have been happy to help her, but after her ridiculous behavior I do not wish to deal with her anymore. Please look into this matter. Thank you!Truly, Gabriel

Response:Re: Complaint [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Diamond Enterprises. I have reviewed our files, which indicate that Mr. [redacted] was contacted by a representative from...

our sales division and agreed to purchase this subscription service on March 4, 2016. The details of the subscription agreement were presented at length both verbally and in writing. We are disappointed to learn that there was a misunderstanding pertaining to the payment plan that was set up for Mr. [redacted]’s service. Although it is not clear as to what caused this misunderstanding, be assured that we will continue our investigation until it is. Please be advised that as requested, Mr. [redacted]’s account reference number 17095522 has been canceled and the remaining balance relinquished. In addition, a refund has been issued back to Mr. [redacted]’s credit card for the initial payment he made at the time of sale. Mr. [redacted] has no obligation to Diamond Enterprises and we will not contact him again. Please convey our sincere apologies to Mr. [redacted] for any inconvenience this may have caused. Very truly yours, Diamond Enterprises Client Services Team[redacted]

[redacted] Dear Sir/ Madam: We appreciate you taking the time to forward Mr. [redacted]’s concerns pertaining to a telephone call he received in which he was informed that he had an outstanding balance owed for magazines through Diamond Enterprises. In reviewing our files, we found an account...

in the name of “[redacted]” who also resides in the state of New York; however, the address and telephone numbers do not match what was provided in the complaint. Nevertheless, it is entirely possible that the information we have on file is Mr. [redacted]’s previous contact information as this account dates back to 2008. When we lost contact with [redacted] in March of 2009, his account was forwarded to another office for handling. That is all the information we have pertaining to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can prove that I purchased the ring with my "male" fiance, and [redacted] is willing to corroborate what happened by signing an Affidavit to that effect.  I stand by my earlier statement that neither I nor my fiance [redacted] were verbally disclosed that the center stone had been clarity enhance, as that would have elicited a conversation that would have been memorable, and we would have asked a lot of questions at that point.  When I returned to Richmond, I DID get a second appraisal within a week, and that is how it was brought to my attention that the ring was clarity enhanced.  I immediately tried to call Gabriel Exclusive, and got a recording stating that the entire store would be on vacation until the twelfth of never.  Being that I do not get to NYC on a regular basis, I was unable to realisticly get to the store to ask for a refund.  When I entered the store this past May to request a refund, I was NOT yelling, screaming or behaving badly.  I conducted myself with the same demeanor as I do when I am in court or working at the law firm where I am employed.  I respectfully told Mr. Gabriel that I wasn't happy with the ring and would like to return it for a full refund.  When he denied me a refund, I quietly told him that we could do this the easy way or the hard way, and further went on to say that the Attorney General would be very interested in my complaint, and the Today Show would love to expose him for what he is doing.  Mr. Gabriel then told me to get out of his store, and I left quietly.  I also further stand by my statement that we were distracted with scotch and chocolate truffles while the salesman "doctored" the receipt and other paperwork.  Again, [redacted] will be happy to submit a sworn Affidavit corroborating these events.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Diamond Enterprises [redacted] Revdex.com serving Northwest California 3075 Beacon Blvd West Sacramento, CA 95691 Re: Complaint # [redacted] [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted] information regarding his subscription service...

with Diamond Enterprises. I have reviewed our files, which indicate that Mr. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on October 5, 2015. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted]’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our records further indicate that in December of 2015, Mr. [redacted]’s credit card went into a decline status therefore preventing his monthly payment to be processed. We made many attempts to contact Mr. [redacted] directly via telephone and USPS to advise him of the matter and assist him in making alternate payment arrangements. Unfortunately, we were not able to reach Mr. [redacted]; subsequently his account was transferred to another office for handling. Our customer service records do not show any evidence of Mr. [redacted]’s contacting our office and expressing his concerns or dissatisfaction with our service until now. It is certainly not our intention to continue a service unwanted by Mr. [redacted]; accordingly, his account reference number [redacted] has been returned to our office and is now canceled. The remaining balance has been relinquished; therefore, Mr. [redacted] has no further financial obligation and we will not contact him again. I trust that this resolves all issues reacted to this matter. Very truly yours, Diamond Enterprises Client Services Team [redacted]

Review: I ordered 1 DVD from these people and before it even arrived, I began being INUNDATED with mail concerning magazine subscriptions. Then within 2 weeks I was again inundated with magazines that I DID NOT ORDER. Everything from [redacted] to all sorts of [redacted] magazines and Auto magazines. I have no interest in at least half of the magazines that continue to keep coming although I did not request them. Along with the unwanted periodicals, every month Diamond Enterprises sent me a bill for $89.00 for the unwanted subscriptions. Within the the last month, I've received a letter from a collection agency that states they, Interstate Recovery Services, have been retained by Diamond Enterprises and are demanding payment of $1367.00 or they will take me to court. VERY UPSETTING!!!Desired Settlement: I would like this debt invalidated and removed from any and all of my records. I also wish Diamond Enterprises to never contact me again.

Business

Response:

Diamond Enterprises [redacted] Revdex.com serving Northwest California 3075 Beacon Blvd West Sacramento, CA 95691 Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted] information regarding his subscription service with Diamond Enterprises. I have reviewed our files, which indicate that Mr. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on October 5, 2015. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted]’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our records further indicate that in December of 2015, Mr. [redacted]’s credit card went into a decline status therefore preventing his monthly payment to be processed. We made many attempts to contact Mr. [redacted] directly via telephone and USPS to advise him of the matter and assist him in making alternate payment arrangements. Unfortunately, we were not able to reach Mr. [redacted]; subsequently his account was transferred to another office for handling. Our customer service records do not show any evidence of Mr. [redacted]’s contacting our office and expressing his concerns or dissatisfaction with our service until now. It is certainly not our intention to continue a service unwanted by Mr. [redacted]; accordingly, his account reference number [redacted] has been returned to our office and is now canceled. The remaining balance has been relinquished; therefore, Mr. [redacted] has no further financial obligation and we will not contact him again. I trust that this resolves all issues reacted to this matter. Very truly yours, Diamond Enterprises Client Services Team [redacted]

Review: I was cold-called by this company, although I am on the do not call list, I'm guessing close to a year and a half ago. At first I told them I was NOT interested. However, they continued and I did sign up with them. I want to cancel my subscription with them. I don't believe I receive all the magazines I was promised, there is no way for me to see what else is available to make changes and they are impossible to get a hold of.Desired Settlement: In a perfect world, I would like to have my subscription canceled, written confirmation of cancellation and a refund of all money paid. I'm paying $49.90/month via ACH withdrawal on my checking account. With these figures, I've paid $898.20 total and am seeking a refund of 1/2 which amounts to: $449.40. Thank you for your consideration.

Consumer

Response:

This is an additional complaint/follow up to previous complaint. On Monday, March 30, 2015 I had filed a complaint with your office regarding Diamond Enterprises in Stockton, CA. I had wanted to cancel my subscription, and there was no contact information available anywhere I looked ie: [redacted], [redacted] etc. I was requesting a refund as well. Yesterday, March 31st, I received a call from [redacted]. Unfortunately I did not write down the caller's name. However, when I explained what I wanted she told me that to cancel my subscription they'd charge me $300+ to cancel right away as they pre-pay the magazine companies on my behalf. I also told her I had no way of changing my magazine preferences as I had no information for that either. She told me to call customer service at 800-725-1729. I wasn't in a position to pay the entire amount right then so I figured I should just continue to pay the monthly amount of $49.90/month until November which would be the date I'd fulfilled my obligation. Earlier today, I checked my bank transactions and there was on that was processed on Monday March 30th and cleared our checking account the 31st in the amount of $29.90. My usual date of payment is the 16th of the month in the amount of $49.90. My bank was unable to find any contact information for Diamond Ent. as well. I have placed a dispute for the $29.90. I then called the # I was given for customer service, it never connected. I then called the # they had called me from and it went to a generic voice mail greeting. I left a lengthy message stating what I was calling for, demanding a cancellation as well as a full refund for the unauthorized transaction of 3/30. This company is a joke!! If it even really exists.

Review: I received a post card in the mail to claim a free DVD, and when I responded through telephone I was also signed up for a discounted magazine subscription. The price I was told over the phone was roughly sixteen dollars per month...the next day when checking my bank statements I was charged nearly fifty dollars, three times what I was told.I also never agreed to automatic withdrawal of funds. I tried to phone the company and no one answers, goes to a voicemail. I left a voicemail stating the overcharge and my wish to cancel my subscription. After this trouble I researched this company further to find they have many complaints filed against them for similar instances. I will also be mailing them a formal cancellation notice.Desired Settlement: I will accept the first charges made early March of 2016, but would like my subscription cancelled with no future charges to my debit card. I feel Diamond enterprise breached any agreement that had been made by being dishonest about the cost of the product. I would also like my name and number removed from their call/mailing list.

Business

Response:

Response:Re: Complaint [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Diamond Enterprises. I have reviewed our files, which indicate that Mr. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on March 4, 2016. The details of the subscription agreement were presented at length both verbally and in writing. We are disappointed to learn that there was a misunderstanding pertaining to the payment plan that was set up for Mr. [redacted]’s service. Although it is not clear as to what caused this misunderstanding, be assured that we will continue our investigation until it is. Please be advised that as requested, Mr. [redacted]’s account reference number 17095522 has been canceled and the remaining balance relinquished. In addition, a refund has been issued back to Mr. [redacted]’s credit card for the initial payment he made at the time of sale. Mr. [redacted] has no obligation to Diamond Enterprises and we will not contact him again. Please convey our sincere apologies to Mr. [redacted] for any inconvenience this may have caused. Very truly yours, Diamond Enterprises Client Services Team[redacted]

Review: I am disabled and receiving of disabled persons compensation from Social Security. I am being harrassed by Diamond Enterprises [redacted]. Telephone Nu. ###-###-####. They claim I ordered adult magazines from them and want money from me.Desired Settlement: I don't have much money to get them off my back and I'm advised not to pay them because they scam people. I would like the Revdex.com to look into this for me and tell me what to do. My telephone number is ###-###-####

Review: I was promised a welcome package, and it is now 5 months later and have yet to receive it.

They say that they have sent the package out and I have not yet received it. I have learned from many different sources that this is a fraudulent company. I have tried to cancel my subscription and they tell me that if I do not bring it up to date, it will be sent to collections and they will attempt to collect everything remaining, as well as cancellation fees, etc. The sales people are extremely rude and they do not record the conversations. They told me that there was a "notation" on my account from March, but the items she was telling me that I had called about were not close to what I had called about. Desired Settlement: I just want my account cancelled and no fees or collections coming to me.

Business

Response:

Business' Initial Response

Acct. # DXXXX-XXXXX

To Whom It May Concern:

We are in receipt of the complaint filed by Mr. [redacted] in reference to his account listed above. On December 10, 2012 our customer, Mr. [redacted] placed a telephone order with Diamond Enterprises for magazines. After the order was placed Mr. [redacted] received a follow up call (ON FILE), from our Verification department confirming the order. At the time of confirmation a TAPED authorization for the charges to Mr. [redacted]'s credit card account was obtained.

Mr. [redacted] also received a WRITTEN guarantee in the mail and a special gift with purchase. At the time the order was placed Mr. [redacted] was informed that it would take approximately 90-120 days for the customer to receive his merchandise. At that time his order was placed Mr. [redacted] was informed of the Terms, Cancellation Policy and Conditions of the order. Mr. [redacted]'s account was set up with his monthly payments at $27.75 per month.

In light of our excellent Customer Service we have cancelled Mr. [redacted]'s account with Diamond Enterprise and took Mr. [redacted]'s off our mailing list.

If you should have any questions and or would like to review the Authorized Taped Verification please feel free to contact me at 1-800-576-6698. I will be happy to assist you between the hours of 9am-6pm PST Monday-Friday.

Sincerely,

Customer Relations Manager

XXXXX XXXst Ave

Kellogg, MN XXXXX-XXXX

From

Diamond Enterprises

Shipping Dept.

PO Box XXXXX

Stockton, CA XXXXX-XXXX

(XXX) XXX-XXXX

[redacted]@diamondsubs.com

Weight: 5 Oz.

Mail Class: First Class Package Service

Delivery Confirmation

Postage: $1.98

Declared Value $0.00

Package ID: XXXXXXXXXXXXXXXXXXXXXX

Printed on: 12/05/12 - 10:35:10 AM

Postmarked: 12/05/12 Reference ID: N/A Group Code: 0 Description: N/A

Refund Request Status:

Unknown

Estimated Date: N/A

Form ID: N/A

Summary Status

Your item was delivered at 11:23 am on December 10, 2012 in [redacted] XXXXX.

Detailed Results

N/A

Review: This is the second time that I was notified by someone working for Diamond Enterprises in their customer service department where they told me that I would be receieving a free dvd along with a subscription of magazines. They needed me to pay $29.95 both times, and each time I was left empty handed! I sent emails to this company along with calling and leaving voicemails and I have yet to get a response. I'm tired of dealing with this low down, shady company and I just wish they would get shut down already! I will never send money to them again and they better not call me with their adverstising and what not cause all that the customer service associate will get from me is a big bowl of bad words and a nice dial tone in their face.Desired Settlement: I was asked to pay $29.95 twice so having my money back would be just fine!

Review: I ordered some cd's for $48.60 which I received. Diamond Enterprises asked me if I would like to receive free magazines and I told them NO. I gave them my American Express cc# to bill me the $48.60 for the cd's. When my credit card was charged, I got an additional fee for $19.95. I tried to call them and they told me that this was a membership fee. I told them that I did not join any clubs. They said I was a member for six months. I told them NO & to cancel everything. Magazines started coming in the mail. I sent them back. In May they started charging me $95.76 a month. My daughter called them on Jul. 3rd and they hung up on her.Desired Settlement: I want them to stop charging me fees for membership and magazines that I never requested. I also want to be fully refunded $367.08 and credited back to my American Express card.

Business

Response:

Initial Business Response

We are in receipt of the complaint filed by Mr. [redacted] in reference to his account listed above. On January, 28 2013 our customer, [redacted] placed a telephone order with Diamond Enterprises for magazines. After the order was placed Mr. [redacted] received a follow up call (ON FILE), from our Verification department confirming the order. At the time of confirmation a TAPED authorization for the charges to Mr. [redacted]'s credit card account was obtained.

Mr. [redacted] also received a WRITTEN guarantee in the mail and a special gift with purchase. At the time the order was placed Mr. [redacted] was informed that it would take approximately 90-120 days for the customer to receive his merchandise.

In light of our excellent Customer Service we have cancelled Mr. [redacted]'s account with Diamond Enterprise and removed Mr. [redacted] off our mailing list.

If you should have any questions and or would like to review the Authorized Taped Verification please feel free to contact me at 1-800-576-6698. I will be happy to assist you between the hours of 9am-6pm PST Monday-Friday.

Sincerely,

Customer Relations Manager

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I am a 92 year old elderly man who was taken advantage of. Yes I ordered the CDs $48 which I have paid for. I asked them if I could pay for them with a check and they told me no it has to be a credit card. That of course, is when I gave them my credit card number. That is how they got my credit card number. I never agreed to any magazines. They asked me and I told them NO several times. I thought I was only going to get the CDs and that was it. My daughter checked them out on google and found there were several scams against other people that Diamond Enterprizes was known for, I am not the only victim. My daughter called and spoke to them on July 3rd and told them I never ordered any magazines and wanted to cancel everything and not be charged for any magazines or so called membership, They woman from Diamond Enterprizes yelled at my daughter when she asked to speak to a manager. The lady actually hung up on my daughter and the magazines continued to come. I called them a week later and their phone was disconnected.

Review: I am a 72 year old elderly person regarding whom Diamond Enterprises unfairly took advantage. I was erroneously billed for magazines.

In a letter dated November 13, 2013, Ms. [redacted] Customer Relations Manager of Diamond Enterprises, falsely stated that someone had contacted me about an account and that I owed $1,372.29. I did not order the magazines in question, and those sent to me were returned.Desired Settlement: Cancel any account erroneously established in my name, and cancel any charges made to it.

Business

Response:

Initial Business Response

We are in receipt of the complaint filed by Mr. [redacted] in reference to his account listed above. On August 29, 2013 our customer, [redacted] placed a telephone order with Diamond Enterprises for magazines. After the order was placed Mr. [redacted] received a follow up call (ON FILE), from our Verification department confirming the order. At the time of confirmation a TAPED authorization for the charges to Mr. [redacted]'s credit card account was obtained.

Mr. [redacted] also received a WRITTEN guarantee in the mail and a special gift with purchase.

In light of our excellent Customer Service we have cancelled Mr. [redacted]'s account with Diamond Enterprise and removed Mr. [redacted] off our mailing list.

If you should have any questions and or would like to review the Authorized Taped Verification please feel free to contact me at 1-800-576-6698. I will be happy to assist you between the hours of 9am-6pm PST Monday-Friday.

Sincerely,

Customer Relations Manager

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

This was a scam from beginning to end. I was initially told that a free DVD would be sent to me, if I paid the $4.95 shipping charge. It was not my understanding that magazines were being ordered. A written contract was not provided for my review and signature. It would be impossible for me to authorize payment by credit card, since I do not have one. I returned everything that was sent.

Review: Cannot get them to confirm cancellation of services. Invoice sent that I do not owe

I have ried to cancel as the order was not what I wanted. they hang up when I tell them to cancel. their website and other means of cancellating have been unsuccessful. they have different account numbers on each magazine nad I receive several different ones that I don't want. compnay is not working with me and sent mea $ 1,000 dollar invoice.Desired Settlement: I want the service to stop and no further billing or obligation.

Business

Response:

Business' Initial Response

Acct. # DXXXX-XXXXX

To Whom It May Concern:

We are in receipt of the complaint filed by Mr. [redacted] in reference to his account listed above. On January 12, 2013 our customer, Mr. [redacted] placed a telephone order with Diamond Enterprises for magazines. After the order was placed Mr. [redacted] received a follow up call (ON FILE), from our Verification department confirming the order. At the time of confirmation a TAPED authorization for the charges to Mr. [redacted]'s credit card account was obtained.

Mr. [redacted] also received a WRITTEN guarantee in the mail and a special gift with purchase. At the time the order was placed Mr. [redacted] was informed that it would take approximately XX-XXX days for the customer to receive his merchandise. At that time his order was placed Mr. [redacted] was informed of the Terms, Cancellation Policy and Conditions of the order. Mr. [redacted] account was set up with his monthly payments at $27.75 per month.

In light of our excellent Customer Service we have cancelled Mr. [redacted] account with Diamond Enterprise and took Mr. [redacted] off our mailing list.

If you should have any questions and or would like to review the Authorized Taped Verification please feel free to contact me at X-XXX-XXX-XXXX. I will be happy to assist you between the hours of 9am-6pm PST Monday-Friday.

Sincerely,

Customer Relations Manager

Review: I received a cold call from this company way back in 2007 about ordering magazines. I am on the do not call list! As of this time it has been 7 years and thought it was not an issue. Till I received a phone call today 9/16/2015 saying that a company has been hired to collect money from me. I told the men that called me that I never ordered the magazines and that I am not paying them and he said they are going to turn me into collections!Desired Settlement: I would like this removed from my credit report if and when it is reported to my credit report.

Business

Response:

Message:Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms. [redacted] concerns with respect to a telephone call she received regarding an outstanding balance left on her magazine account. I have reviewed our files, which indicate that Ms. [redacted] was contacted by a representative from our sales division and agreed to purchase the magazine service in September of 2007. Our records further indicate that Ms. [redacted] account was transferred to another office for handling in October of 2008. Our files do not show any activity after this date; therefore, we cannot confirm or deny that the telephone call Ms. [redacted] received on September 15 pertained to this account. Nevertheless, the transfer office has been instructed to remove Ms. [redacted] number from their files and cease any attempts to contact her going forward. Very truly yours, Diamond Enterprises Client Services Team [redacted]Sent on: 10/14/2015 2:33:29 PMSent by: 74.62.162.226

Review: Constant soliciting calls to purchase videos.Desired Settlement: Stop Diamond from calling me.