From: [redacted] Sent: Friday, July 31, 9:AMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint ID [redacted] Aloha [redacted] ***,Thank you for bringing this to my attention I will see what can be done to remedy this situation Please provide the parking notice number that you received or your vehicle license plate so I can review Please feel free to contact me at your convenience at [redacted] (Diamond Office) Thank you!
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Aloha Mrs [redacted] , I would like to apologize for the inconvenience you had to go through to get this correctedCan you please provide me with your License plate number? I will need it to get all notices voided for this vehicle Please feel free to contact me at your convenience at the following number posted below or emailThank you for your time Mahalo, [redacted] City Manager - Honolulu [redacted] Cell [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your active replyMy license plate number is [redacted] Please send confirmation when the violations have been expungedMahalo
Aloha ***, Thank you for bringing this to my attention Would you be able to provide me with the Parking Notice# you received or your license plate number? I will review and get back to you on my findings to see how we can get resolution If you have any other questions please feel free to contact me at your convenience Thank you and have a great day! Mahalo, [redacted] City Manager - Honolulu Diamond Parking Services [redacted]
From: [redacted] Sent: Wednesday, July 15, 2:PMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint# [redacted] Aloha Mr [redacted] ***,Thank you for the information The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls – (Valet) These stalls are reserved for customers that valet when visiting their restaurant I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle I will go ahead and void your parking notice from our system Please discard the notice you received and I would like to apologize for the inconvenience that you encountered If you have any questions please feel free to contact me at any time Thank you for your patience
This is my response to the customer: Claim# [redacted] Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system I also will be researching why the notice is not showing up in our system with the Software vendor If you have any further questions please feel free to contact me at any time
Aloha [redacted] , I apologize for the inconvenience this has brought youThe parking notice that you received on 1/8/was voided from our system I appreciate you bringing this to my attention and will review this with my parking checker that cited you that evening I look forward to your continued business with Diamond Parking and have a great day!Mahalo, [redacted] City Manager Diamond Parking Services- Honolulu, Hawaii
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Complaint Details On 4-5-at 7:PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment ***I inserted a $bill into the slot for stall [redacted] which gave me over hours to stayHe was there when I placed the money in the slotThe bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receiptI returned an hour later and leftA week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meetsIt was a ticket for $Your employees are either stealing from you or there is some kind of deception going on hereI went back to try to locate who Checker [redacted] (I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced itI assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticketI've lived in Hawaii for years and never had any kind of ticket whatsoeverDesired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow listThursday, April 21, Aloha ***, Thank you for the information you providedI apologize for the inconvenience this has causedI will go ahead and void your notice from our systemWe did indeed change the type of payment system at all stations that had this type of slot boxIf you have any further questions please feel free to contact me at anytimeThank you! Mahalo, Leona LA [redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-Extleona.a***@diamondparking.com
Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID# [redacted] I am responding via email as I am not able to type in the box on your website to respond Dear [redacted] ,Please send me the parking notice number that you received or the license plate of your vehicle I will review and get back to you I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved Thank you!Leona *A***City Manager - Honolulu, Hawaii [redacted]
Aloha:In response to the complaint received while parking at Long's Drug Store; Diamond Parking will waive/void/purge the parking notice issued to the consumerIn addition, we will investigate the current signage installed and heights and area's placed to ensure future difficulty is
resolvedThere will be nothing further required by the consumer and thank you very much for bringing this to our attention.*** * ***
Vice-President
Diamond Parking Services
Thank you for your quick response I appreciate that you're going to review the ticketI'm a locksmith and my vehicle is needed for any and all jobs that I do so I would never park somewhere where I thought I could possibly get towed away at because without my car I can't make moneyRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***,
Thank you for the explanationAgain however, I do want to reiterate that the signage for the section you are discussing is extremely hard to find, and the stalls are not very clearly designated as being separate from *** ***'s free public stallsWe accept the terms of the resolution and will assume this matter resolvedThank you
Date Sent: 3/3/1:45:AM Complaint: *** I am rejecting this response because:The complaint has been sold locallyIf you could remove any negative feedback or rating that this has left I would be much obligedThank you for the fast emails and notificationsSincerely, *** ***
Aloha ***,
I received your concern on the parking notice you received at location HUUniversity near the ***. I will do a one-time courtesy void on this noticed received. Please go ahead and discard it. Keep in mind that this lot
is paid parking or parking by passes only. If you have any further questions please feel free to contact me. Thank you and have a great day!Mahalo,
Leona ***
City Manager - Honolulu
Diamond Parking Services
*** *** ***
Thank you for bringing this to my attention. Would you be able to provide me with the Parking Notice# you received or your license plate number? I will review and get back to you on my findings to see how we can get resolution. If you have any...
other questions please feel free to contact me at your convenience. Thank you and have a great day!
Mahalo,
[redacted]
City Manager - Honolulu
Diamond Parking Services
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/07/07) */
Aloha Mrs [redacted],
I would like to apologize for the inconvenience you had to go through to get this corrected. Can you please provide me with your License plate number? I will need it to get all notices voided for this vehicle....
Please feel free to contact me at your convenience at the following number posted below or email. Thank you for your time.
Mahalo,
[redacted]
City Manager - Honolulu
[redacted] Cell
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your active reply. My license plate number is [redacted]. Please send confirmation when the violations have been expunged. Mahalo.
Do you have the Parking Notice Number that you received? I would like to review and address it with my staff to ensure that this is not happening. This is not common practice for Diamond Parking and I would like to apologize for my checker...
not warning you on that day. I will go ahead and void your notice from our system when I receive it from you. If you would like to meet in person please feel free to come to our office at [redacted] and ask for [redacted]. We are open Monday - Friday from 8 am to 5 pm or you can reach me at [redacted]. Thank you and I look forward to hearing back from you.
Mahalo,
[redacted]
Diamond Parking Honolulu - City Manager
From: [redacted] Sent: Wednesday, July 15, 2015 2:02 PMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint#[redacted]
Aloha Mr. [redacted]...
[redacted],Thank you for the information. The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls 3 – 23 (Valet). These stalls are reserved for customers that valet when visiting their restaurant. I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle. I will go ahead and void your parking notice from our system. Please discard the notice you received and I would like to apologize for the inconvenience that you encountered. If you have any questions please feel free to contact me at any time. Thank you for your patience.
From: [redacted] Sent: Friday, July 31, 2015 9:53 AMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint ID [redacted]Aloha [redacted],Thank you for...
bringing this to my attention. I will see what can be done to remedy this situation. Please provide the parking notice number that you received or your vehicle license plate so I can review. Please feel free to contact me at your convenience at [redacted] (Diamond Office). Thank you!
From: [redacted] Sent: Friday, July 31, 9:AMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint ID [redacted] Aloha [redacted] ***,Thank you for bringing this to my attention I will see what can be done to remedy this situation Please provide the parking notice number that you received or your vehicle license plate so I can review Please feel free to contact me at your convenience at [redacted] (Diamond Office) Thank you!
Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Aloha Mrs [redacted] , I would like to apologize for the inconvenience you had to go through to get this correctedCan you please provide me with your License plate number? I will need it to get all notices voided for this vehicle Please feel free to contact me at your convenience at the following number posted below or emailThank you for your time Mahalo, [redacted] City Manager - Honolulu [redacted] Cell [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your active replyMy license plate number is [redacted] Please send confirmation when the violations have been expungedMahalo
Aloha ***, Thank you for bringing this to my attention Would you be able to provide me with the Parking Notice# you received or your license plate number? I will review and get back to you on my findings to see how we can get resolution If you have any other questions please feel free to contact me at your convenience Thank you and have a great day! Mahalo, [redacted] City Manager - Honolulu Diamond Parking Services [redacted]
From: [redacted] Sent: Wednesday, July 15, 2:PMTo: [redacted] Cc: [redacted] Subject: Revdex.com Complaint# [redacted] Aloha Mr [redacted] ***,Thank you for the information The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls – (Valet) These stalls are reserved for customers that valet when visiting their restaurant I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle I will go ahead and void your parking notice from our system Please discard the notice you received and I would like to apologize for the inconvenience that you encountered If you have any questions please feel free to contact me at any time Thank you for your patience
This is my response to the customer: Claim# [redacted] Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system I also will be researching why the notice is not showing up in our system with the Software vendor If you have any further questions please feel free to contact me at any time
Aloha [redacted] , I apologize for the inconvenience this has brought youThe parking notice that you received on 1/8/was voided from our system I appreciate you bringing this to my attention and will review this with my parking checker that cited you that evening I look forward to your continued business with Diamond Parking and have a great day!Mahalo, [redacted] City Manager Diamond Parking Services- Honolulu, Hawaii
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Complaint Details On 4-5-at 7:PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment ***I inserted a $bill into the slot for stall [redacted] which gave me over hours to stayHe was there when I placed the money in the slotThe bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receiptI returned an hour later and leftA week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meetsIt was a ticket for $Your employees are either stealing from you or there is some kind of deception going on hereI went back to try to locate who Checker [redacted] (I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced itI assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticketI've lived in Hawaii for years and never had any kind of ticket whatsoeverDesired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow listThursday, April 21, Aloha ***, Thank you for the information you providedI apologize for the inconvenience this has causedI will go ahead and void your notice from our systemWe did indeed change the type of payment system at all stations that had this type of slot boxIf you have any further questions please feel free to contact me at anytimeThank you! Mahalo, Leona LA [redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-Extleona.a***@diamondparking.com
Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID# [redacted] I am responding via email as I am not able to type in the box on your website to respond Dear [redacted] ,Please send me the parking notice number that you received or the license plate of your vehicle I will review and get back to you I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved Thank you!Leona *A***City Manager - Honolulu, Hawaii [redacted]
Aloha:In response to the complaint received while parking at Long's Drug Store; Diamond Parking will waive/void/purge the parking notice issued to the consumerIn addition, we will investigate the current signage installed and heights and area's placed to ensure future difficulty is
resolvedThere will be nothing further required by the consumer and thank you very much for bringing this to our attention.*** * ***
Vice-President
Diamond Parking Services
Thank you for your quick response I appreciate that you're going to review the ticketI'm a locksmith and my vehicle is needed for any and all jobs that I do so I would never park somewhere where I thought I could possibly get towed away at because without my car I can't make moneyRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ***,
Thank you for the explanationAgain however, I do want to reiterate that the signage for the section you are discussing is extremely hard to find, and the stalls are not very clearly designated as being separate from *** ***'s free public stallsWe accept the terms of the resolution and will assume this matter resolvedThank you
Date Sent: 3/3/1:45:AM Complaint: *** I am rejecting this response because:The complaint has been sold locallyIf you could remove any negative feedback or rating that this has left I would be much obligedThank you for the fast emails and notificationsSincerely, *** ***
Aloha ***,
I received your concern on the parking notice you received at location HUUniversity near the ***. I will do a one-time courtesy void on this noticed received. Please go ahead and discard it. Keep in mind that this lot
is paid parking or parking by passes only. If you have any further questions please feel free to contact me. Thank you and have a great day!Mahalo,
Leona ***
City Manager - Honolulu
Diamond Parking Services
*** *** ***
Aloha [redacted],
Thank you for bringing this to my attention. Would you be able to provide me with the Parking Notice# you received or your license plate number? I will review and get back to you on my findings to see how we can get resolution. If you have any...
other questions please feel free to contact me at your convenience. Thank you and have a great day!
Mahalo,
[redacted]
City Manager - Honolulu
Diamond Parking Services
[redacted]
[redacted]
[redacted]
Aloha [redacted],
Thank you for bringing this to my attention. I will investigate the situation and address the parties involved. Thank you and have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/07/07) */
Aloha Mrs [redacted],
I would like to apologize for the inconvenience you had to go through to get this corrected. Can you please provide me with your License plate number? I will need it to get all notices voided for this vehicle....
Please feel free to contact me at your convenience at the following number posted below or email. Thank you for your time.
Mahalo,
[redacted]
City Manager - Honolulu
[redacted] Cell
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate your active reply. My license plate number is [redacted]. Please send confirmation when the violations have been expunged. Mahalo.
Aloha [redacted],
Do you have the Parking Notice Number that you received? I would like to review and address it with my staff to ensure that this is not happening. This is not common practice for Diamond Parking and I would like to apologize for my checker...
not warning you on that day. I will go ahead and void your notice from our system when I receive it from you. If you would like to meet in person please feel free to come to our office at [redacted] and ask for [redacted]. We are open Monday - Friday from 8 am to 5 pm or you can reach me at [redacted]. Thank you and I look forward to hearing back from you.
Mahalo,
[redacted]
Diamond Parking Honolulu - City Manager
From: [redacted] Sent: Wednesday, July 15, 2015 2:02 PMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint#[redacted]
Aloha Mr. [redacted]...
[redacted],Thank you for the information. The parking area that you were parked in is reserved for [redacted] from 5:00PM to 2:00AM from Stalls 3 – 23 (Valet). These stalls are reserved for customers that valet when visiting their restaurant. I understand you were a patron of [redacted] and did not valet your car and chose to self park your vehicle. I will go ahead and void your parking notice from our system. Please discard the notice you received and I would like to apologize for the inconvenience that you encountered. If you have any questions please feel free to contact me at any time. Thank you for your patience.
From: [redacted] Sent: Friday, July 31, 2015 9:53 AMTo: [redacted]Cc: [redacted]Subject: Revdex.com Complaint ID [redacted]Aloha [redacted],Thank you for...
bringing this to my attention. I will see what can be done to remedy this situation. Please provide the parking notice number that you received or your vehicle license plate so I can review. Please feel free to contact me at your convenience at [redacted] (Diamond Office). Thank you!