This is my response to the customer: Claim#[redacted]Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system. I also will be researching why the notice is not showing up in our system with the Software vendor....
If you have any further questions please feel free to contact me at any time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint Details On 4-5-16 at 7:15 PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment [redacted]. I inserted a $5 bill into the slot for stall [redacted] which gave me over 4 hours to stay. He was there when I placed the money in the slot. The bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receipt. I returned an hour later and left. A week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meets. It was a ticket for $40. Your employees are either stealing from you or there is some kind of deception going on here. I went back to try to locate who Checker [redacted](I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced it. I assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticket. I've lived in Hawaii for 4 years and never had any kind of ticket whatsoever. Desired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow list. Thursday, April 21, 2016 Aloha [redacted], Thank you for the information you provided. I apologize for the inconvenience this has caused. I will go ahead and void your notice from our system. We did indeed change the type of payment system at all stations that had this type of slot box. If you have any further questions please feel free to contact me at anytime. Thank you! Mahalo, Leona L. A[redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-7275 Ext. 7729 leona.a[redacted]@diamondparking.com
Aloha [redacted],
I apologize for the inconvenience this has brought you. The parking notice that you received on 1/8/2015 was voided from our system. I appreciate you bringing this to my attention and will review this with my parking checker that cited you that...
evening. I look forward to your continued business with Diamond Parking and have a great day!Mahalo,
[redacted]
City Manager
Diamond Parking Services- Honolulu, Hawaii
Contact Name and Title: [redacted], VP
Contact Phone: [redacted]
Contact Email: [redacted]
Aloha and I have reveiwed the attached complaint and immediately we will remove, waive, void and purge this parking notice from our systems. We...
apologize for any/all inconvenience that this may have caused. The reason for the issuance is; [redacted] utilizes Diamond Parking to patrol the parking lot for time infractions and additionally, the back row has signage indicating reserved parking. This car was parkied in stall # 4, within the reserved area. Please note on any of your future visits to the parking lot. If we can provide anything more, please don't hesitate to contact our offices at anytime.
Revdex.com:
The issue was taken to private email and resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID#[redacted]I am responding via email as I am not able to type in the box on your website to respond. Dear [redacted],Please send me the parking notice number that you received or the license plate of...
your vehicle. I will review and get back to you. I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved. Thank you!Leona *. A[redacted]City Manager - Honolulu, Hawaii[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
This is my response to the customer: Claim#[redacted]Please go ahead and discard the notice you received, when I am able to view the notice I will be voiding it from the system. I also will be researching why the notice is not showing up in our system with the Software vendor....
If you have any further questions please feel free to contact me at any time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint Details On 4-5-16 at 7:15 PM, I went to the [redacted] to visit my friend [redacted] who lives in Apartment [redacted]. I inserted a $5 bill into the slot for stall [redacted] which gave me over 4 hours to stay. He was there when I placed the money in the slot. The bogus aspect with this method is there is no way to verify or confirm that a payment was placed in the slot since you cannot get a receipt. I returned an hour later and left. A week later, as I went into my car to start it, I noticed a blue crumpled paper shoved under my hood, below the wipers where the windshield meets. It was a ticket for $40. Your employees are either stealing from you or there is some kind of deception going on here. I went back to try to locate who Checker [redacted](I assume this is the person who issued the ticket) and noticed that the steel slots where I placed my money were gone and instead they now had an electronic ticket machine that replaced it. I assume it's because you have dishonest employees stealing the money and hiding tickets under the hood from legitimate,paying customers so they don't see they were issued a ticket. I've lived in Hawaii for 4 years and never had any kind of ticket whatsoever. Desired Outcome/Settlement Desired Settlement: Contact by the business I would like this ticket dismissed and my name and license plate number removed from your tow list. Thursday, April 21, 2016 Aloha [redacted], Thank you for the information you provided. I apologize for the inconvenience this has caused. I will go ahead and void your notice from our system. We did indeed change the type of payment system at all stations that had this type of slot box. If you have any further questions please feel free to contact me at anytime. Thank you! Mahalo, Leona L. A[redacted] City Manager - Diamond Parking Services Honolulu, Hawaii 808-592-7275 Ext. 7729 leona.a[redacted]@diamondparking.com
Aloha [redacted],
I apologize for the inconvenience this has brought you. The parking notice that you received on 1/8/2015 was voided from our system. I appreciate you bringing this to my attention and will review this with my parking checker that cited you that...
evening. I look forward to your continued business with Diamond Parking and have a great day!Mahalo,
[redacted]
City Manager
Diamond Parking Services- Honolulu, Hawaii
Contact Name and Title: [redacted], VP
Contact Phone: [redacted]
Contact Email: [redacted]
Aloha and I have reveiwed the attached complaint and immediately we will remove, waive, void and purge this parking notice from our systems. We...
apologize for any/all inconvenience that this may have caused. The reason for the issuance is; [redacted] utilizes Diamond Parking to patrol the parking lot for time infractions and additionally, the back row has signage indicating reserved parking. This car was parkied in stall # 4, within the reserved area. Please note on any of your future visits to the parking lot. If we can provide anything more, please don't hesitate to contact our offices at anytime.
Revdex.com:
The issue was taken to private email and resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Aloha Kaina Kelly,Complaint Submitted 1/15/2016ID#[redacted]I am responding via email as I am not able to type in the box on your website to respond. Dear [redacted],Please send me the parking notice number that you received or the license plate of...
your vehicle. I will review and get back to you. I apologize for the inconvenience this has caused and will do whatever it takes to get this resolved. Thank you!Leona *. A[redacted]City Manager - Honolulu, Hawaii[redacted]
[redacted]
[redacted]
[redacted]
[redacted]