Diamond Truck Sales Inc.

This client signed a sales contract agreeing to sales price and termsWe provided financing for her since she could not provide her ownShe stopped the financing process halfway through the process complaining the process took too long although she ignored our requests to come in a close out the
loanHer sales contract states "There is no cooling off period unless a contract cancellation option has been purchased" She is not allowed to back out of a binding agreement once she signs itWe are willing to continue the purchase, we do not like to hold customers moneyWe sell many trucks and a lot of our business is through word of mouth where customers buy from us due to good experiences they have hadWe would like to extend that hand to this client and move forward with our initial agreement in the sale of the vehicle to herPlease, do reach out to me at your earliest convenience thank you

I am attaching the contract that has been signed for your reviewIf you read on the contracts 6th signature down it states "There is no cooling off period unless you obtain a contract cancellation option" and it states under it in writing he cannot cancel this contractWe also offer the customer a contract cancellation option agreement which was also declinedSee attached This sales agreements denies the customers claim that they never purchased a truckThere claim that we "made them sign a contract" and came to "strictly look at inventory" is because they put money down towards their truck purchase and sign a sales contractThere is also a Due Bill/Work order made that states to "replace super singles" that alone costs our company for than $2000. We are at a loss with this customer by his work orders and taking his truck off the market for so longWe should be coming after him for losses, But instead we settled out differences which is why he ended up coming to us for the 2nd time

We would like to make a few things clear before hand: The customer information in this complaint states "*** ***" however this is not our customer and we are not aware of whom he isSecondly, from the clients complaint log he is stating he purchased a Freightliner from us however it is a KenworthThere was nothing attached from the customers complaint, he mentioned there were paperwork attached from the Kenworth dealer in his complaint message however there is nothing attached
The customer name is *** *** located in Lankershire Drive Tracy, CA He purchased a Kenworth TModel from us which he had taken possession of on 04/30/Customer stated he had a check engine light after miles of his first load but continued to drive and did not stop to diagnose the issueWhile he was on route to deliver a load and driving on a check engine light his truck began to overheatInstead of fixing the issue with his coolant, he had continued to add water in his radiator, after his engine overheated due to insufficient supply of waterCustomer had continued to do so for over 7,milesHe had reached high temperatures of Degrees per the report logThis is not and will damage any motor being put through that much stress and abuseThis is clear sign of negligence from his part, he has stated he has had a Class A commercial drivers license for over years so one would assume he would know how to take care of his truck
After driving over 7,miles, customer took his truck to the *** *** in Lathrop, CA and after diagnoses, truck had a bad head gasket and needed repairs. He contacted his warranty provider thereafter and the warranty advised him they did not cover head gaskets
Client stated in his complaint "I had notified Diamond Truck Sales of the issue and they have told me to take the truck in for repairs and do not worry, we will take care of the repairs." This statement is false, client took the truck in for repairs/diagnoses on his own and he had called us after the diagnoses and his truck had been sitting in the shopwe had not made any agreement with him to pay for any repairsHe bought the truck AS-IS with no warranty from the dealer however, after we had investigated how his truck had a bad head gasket, the computer log showed that *** *** OVERHEATED the ENGINE over TIMES within the past HOUR PERIODThis has been on the negligent report from the *** *** in Lathrop, CA (we have also attached documents please see enclosed) these document support the overheating of times,
Customer has also claimed that this truck had a heating issue before he purchased the truck but according to the K*** *** the truck has overheated when it had 3,hours on it and the customer had overheated it at 7,hours so the previous overheat has been irrelevant to his current issueHe complained we gave him bad customer service but we had seen him on numerous occasions before he took delivery and completed nearly all of his requests he had made until he was satisfied with his truck and took delivery
Customer is requesting we pay $3,towards his repair invoice however we have agreed to only help him with the Diagnostic fees incurred totaling out to $

We would be more then happy to show you the sales contract that you signed it states "There is no cooling off period unless you obtained a contract cancellation option agreement."You cannot cancel this contract simply because you changed your mind or though the vehicle costs too much or if you found a vehicle somewhere else." The odometer states "EXEMPT" because it is a commercial vehicle and they are exempt from odometer disclosureAll we ask is to complete your part of the agreementWe do not like to keep your deposit, we would like to use it for our services rendered but we cannot accommodate you if you are no longer willing to complete you part of the agreement

Customer came in and purchased a truck from us as of May of this yearHe signed a sales contract and later backed outWe held the truck for him and kept it off the market to othersHe wanted his money back but since he signed a sales contract for his purchase this was not possible since there is
no cooling off periodHe told us he wanted to hold off on his purchase until the end of the year Customer came back to us later in the year and wanted to use the deposit he left with us and decided to do the same thing by conducting another truck purchaseHe subsequently backed out again for the 2nd time and he was in contract for the 2nd timeHe has used up our shop time for repairs and inspection twice and has cost our company moneyHe has signed a contract stating he is not allowed to change his mind after the truck purchase. There is nothing we can for him at this timeIf he ever does return to purchase another truck now or in the future we will gladly credit him

Dear ***
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The
auctioneers (*** *** ***) has claimed complete responsibility of the
salvage titleThe DMV had failed and/or delayed the report of the title being
a total loss during the consignment process from the original owner at auction
The auction had not disclosed to any parties the vehicle was a salvage for they did not have knowledge of it being salvagedNow that they are aware they are willing to pay *** *** the sales price of what he had paid as long as he returns his truck
We have
the title in our possession (please see attached) TITLE DOES NOT STATE IT IS A
SALVAGE therefore we had been giving Mr*** the information we had been
aware of at the time of sale
There was
no Fraud involved from any parties in this transaction and we are all cooperating on reimbursing his funds to him for the sales price

Good Afternoon this customer made a purchase on behalf of her Limited Liability CorporationShe has been approved for financing under her corporationHer finance company requires all owners of the corporation to sign their loan documents (Standard procedure) in this case it is her
husbandWhen their company made the purchase agreement they had us fill out a work promissory to replace all tires/install sliding 5th wheel/provide warranty that included a service to their truck. After we have completed our end of the deal they wanted to back outOur company has made purchases per their requests on their work promissory (which we have a copy of if you need it) and we cannot unwind this transaction because a work order has been placed and completed. We would love to finish the transaction with this client as we value their business very muchIf their is a specific concern or anything unmentioned in their previous complaint please bring to light so we can discussAccording to all of our paperwork we have completed the customers requeststhank you very much

client is requesting $and/or istrying to rescind the sale after they have taken possession to their respectedequipmentHe is claiming that every time he calls we are giving him therunaround. Starting off, we have been helping this client since
hisbreakdownWe are funding all of the repair(s) neccesary to get his truck backon the roadAll is that we ask him to do is wait for the repairs to getfinished with so he can pick upClient has threatened out employees in personand over the phoneYet we are still providing him the best service we possiblecouldWe have not been dishonest with him and have never denied to fix histruckWe have not called him to pay for any repairs for we have been fundingit 100%As all we ask for him to just waitOne of the owners of the truckcalled us today to apologize to us for threatening our employees and giving usa hard time even while we are fixing his truck. Status as of today 04/22/he just needs a set of injectorsto complete the repairs and they are in the process of getting them ordered.Once installed his truck will be ready to goThe reason for the prolong timeframe is parts being back ordered from FreightlinerTruck is currently at the repairshop

I am rejecting this response because: I do not agree with the bsuiness response"Would you guys buy something that did not suit you?" No right? There are a lot of other places that exist with better offers,The dealer changed the contract from our original termsThey were demanding more for a down payment, and that was not what we had agreed toI do not accept anything form them that is not my money back. They are not the only place that exists to purchase a truckI belive I can find something else that is much better becuase at this place you will pay double. Like you mentioned you do not want to stay with people money well prove itReturn me my depositI sacrfice a lot for my moneyAll I wanted to do was buy a truck, but I did not want to pay so much for it. I will not return and buy anything from you guys Ineedx to buy somehting I can afford, and not something that will leave me out in the streets.I am sure that you don't need the $

I am rejecting this response because: 1) I am not making any "accusation" in "anger" that the truck sold to me was not chosen by meI had made the video of the truck from inside and outside that I chose but was verbally manipulated by the staff and was told that "I already did the loan under this VIN number" and this truck is better, has warranty on it, and we will change tires on this truck. I was convinced to buy the truck that they wanted me to buyThis is my fourth truck that I bought from them and if I had to make a “accusation”, I should have made it beforeThis is a true accusation and reviews on their service can be checked on their website to have a proof of their serviceI had to pay extra for the warranty that was being offered by themSince the truck was under warranty until end of or 500,miles per their staff, why I had to buy extended warranty and spend extra money? Regarding the sound coming from the engine upon delivery, they are making a accusation and have no proof that I did not tell that there was may be something wrong with the engine or transmissionI was told to bring the truck to their yard so they can take it for diagnosingSince I am not a mechanic, I do not know if it was completely fixed or notWhen I picked up the truck, I was told that truck was fine and if something happens I can come back (there was still some sound coming when I picked up the truck)I would like to see the proof of diagnosing my truck on that timeI have proof of conversation that I can send if neededYes, I agree that the truck made miles but it is also true that it had been giving troubles since day one and instead making any money, I have been spending money to fix it (I have all proofs of receipts)I was never explained about warranty in detailI was their long term customer; therefore, I am not making accusation in anger but just telling the truth to get some help and be their long term customer and also may refer others to them. I had already referred many friends to buy truck from them in the past

We would like to make a few things clear before hand: The customer information in this complaint states "*** ***" however this is not our customer and we are not aware of whom he isSecondly, from the clients complaint log he is stating he purchased a Freightliner from us however
it is a ***There was nothing attached from the customers complaint, he mentioned there were paperwork attached from the *** dealer in his complaint message however there is nothing attached
The customer name is *** *** located in *** *** *** *** ** ***He purchased a *** TModel from us which he had taken possession of on 04/30/Customer stated he had a check engine light after miles of his first load but continued to drive and did not stop to diagnose the issueWhile he was on route to deliver a load and driving on a check engine light his truck began to overheatInstead of fixing the issue with his coolant, he had continued to add water in his radiator, after his engine overheated due to insufficient supply of waterCustomer had continued to do so for over 7,milesHe had reached high temperatures of Degrees per the report logThis is not and will damage any motor being put through that much stress and abuseThis is clear sign of negligence from his part, he has stated he has had a Class A commercial drivers license for over years so one would assume he would know how to take care of his truck
After driving over 7,miles, customer took his truck to the *** Dealer in Lathrop, CA and after diagnoses, truck had a bad head gasket and needed repairs. He contacted his warranty provider thereafter and the warranty advised him they did not cover head gaskets
Client stated in his complaint "I had notified Diamond Truck Sales of the issue and they have told me to take the truck in for repairs and do not worry, we will take care of the repairs." This statement is false, client took the truck in for repairs/diagnoses on his own and he had called us after the diagnoses and his truck had been sitting in the shopwe had not made any agreement with him to pay for any repairsHe bought the truck AS-IS with no warranty from the dealer however, after we had investigated how his truck had a bad head gasket, the computer log showed that *** *** OVERHEATED the ENGINE over TIMES within the past HOUR PERIODThis has been on the negligent report from the *** dealer in Lathrop, CA (we have also attached documents please see enclosed) these document support the overheating of times,
Customer has also claimed that this truck had a heating issue before he purchased the truck but according to the *** dealer the truck has overheated when it had 3,hours on it and the customer had overheated it at 7,hours so the previous overheat has been irrelevant to his current issueHe complained we gave him bad customer service but we had seen him on numerous occasions before he took delivery and completed nearly all of his requests he had made until he was satisfied with his truck and took delivery
Customer is requesting we pay $3,towards his repair invoice however we have agreed to only help him with the Diagnostic fees incurred totaling out to $

The customer stated the following. 1. Claims he purchased the wrong truckBusiness Response, Customer knew exactly which truck he was purchasing after the sales person and him agreed and accepted terms, said customer signed contracts and later came back to sign loan contracts with the dealership...

and even chosen to have tires changed on the truck he wanted and purchased. If this was the wrong truck he would have never done above mentioned. This is false accusation made from anger and stand no ground. If knew it was the wrong truck we would gladly have him pick out the truck of his choice. 2. Customer claimed dealer claimed during the sale "if anything happens to this truck he is going to take care of it and is also under warranty" Business response, the customer was offered a warranty at the time of sale and which the customer denied to purchase and assumed responsibility by signing a buyers guide of AS IS, If the customer would have agreed to purchase a warranty he would have not have had these issues stated in his complaint. This truck may have had some warranty that was not applicable to his breakdowns. Since we are not the manufacturer we do not stand behind manufacture warranty.  3. Customer stated he heard some sound coming from the engine upon deliveryBusiness response, customer took possession, and shortly after he calls us stating he heard a noise in his transmission he never mentioned anything about an Engine. The truck was left in our facility and we found that the leveling Rod for suspension was broken by the rear axle was needing replacement. When that was repaired the sound went away. Customer came back and inspected the equipment with his satisfaction he took possession of it. He agreed the sound went away and took possession. After this repair the customer is on his own for he did not purchase any warranty.  4. Customer complained after purchase he fixed his clutch, injector, fuel pump then finally the engine going out. Business response, we offered him warranty on above components (except his clutch) if he were to purchase the warranty he would have not have to deal with these costs. On the side not, the truck did not leave with any issues for he had put over 23000 miles on it. If the truck left our dealership it would not make it 23000 miles.

hello please see attached As-Is buyers guide  thank you very much

As soon as we receive a contract from the client our shop is told to complete their work order in a timely manner. Their contract was valid based on the information they had given us about their company. We have a written agreement from the customer to perform work that has been completed and it has been completed, I can send a copy of it if you wish. We feel it would be in best interest for both parties to complete this transaction, we are willing to cooperate with some requests/concerns the client may have and that has to do with moving forward with the purchase . Please advise what you would like for us to do from here thank you

I am rejecting this response because: Diamond Truck Sales are scanners. If they chose to perform work after it was made clear to them that the deal was no going through, it is a cost they have to eat. I have proof that no work was done Pryor to me stating I wanted to back out. And they should not have performed any work before final documents were signed. This is a crooked tactic and I reject it.

Dear Revdex.com
this matter has been resolved and a resolution is in process. We will have a formal resolution in no later than 48 hours. Client is aware we were not at fault of his title situation. We will forward the resolution letter as soon as it is made.
thank you

I am rejecting this response because:  
 
  I do not agree with the bsuiness response. "Would you guys buy something that did not suit you?"  No right?   There are a lot of other places that exist with better offers,The dealer changed the contract from our original terms. They were demanding more for a down payment, and that was not what we had agreed to. I do not accept anything form them that is not my money back.    They are not the only place that exists to purchase a truck. I belive I can find something else that is much better becuase at this place you will pay double.    Like you mentioned you do not want to stay with people money well prove it. Return me my deposit. I sacrfice a lot for my money. All I wanted to do was buy a truck, but I did not want to pay so much for it.    I will not return and buy anything from you guys Ineedx to buy somehting I can afford, and not something that will leave me out in the streets.I am sure that you don't need the $1000.

Customer came in and purchased a truck from us as of May of this year. He signed a sales contract and later backed out. We held the truck for him and kept it off the market to others. He wanted his money back but since he signed a sales contract for his purchase this was not possible since there...

is no cooling off period. He told us he wanted to hold off on his purchase until the end of the year Customer came back to us later in the year and wanted to use the deposit he left with us and decided to do the same thing by conducting another truck purchase. He subsequently backed out again for the 2nd time and he was in contract for the 2nd time. He has used up our shop time for repairs and inspection twice and has cost our company money. He has signed a contract stating he is not allowed to change his mind after the truck purchase. 
There is nothing we can for him at this time. If he ever does return to purchase another truck now or in the future we will gladly credit him

I am rejecting this response because: we will not be doing business with Diamond Truck Sales and are prepared to go to court. Enough talking.

I am rejecting this response because:
I received a call from the acting agent saying Diamond Truck Sales was trying to go out of State to register the truck so when it was registered back in California it would not have a Salvage Title. Therefore they would've had full knowledge of the Title.
Thank You, [redacted]