Diamond Wireless, LLC

To whom it may concern, Thank you so much for taking the time to bring your concerns to our attentionOur separate agreement confirms that any devices/services that are upgraded/activated with Verizon Wireless and purchased at any Diamond Wireless location would need to remain active without any interruption/termination of service for daysDefault of this agreement will result in a $200/$fee which is separate from any fees that Verizon Wireless may imposeI have contacted the customer in regards to this feeI offered her a 25% discount to bring the fee down to $ If the customer would like to accept this offer, they may reach out to Diamond Wireless Dispute Resolutions department at ###-###-####Our hours of operation are 9am-6pm MST, Monday-Friday

To whom it may concern, New Roman #222222"> Thank you so much for taking the time to bring your concerns to our attentionUpon receipt of the complaint we called the customer to discuss the situationSpeaking with the customer today we decided to reduce the fee down to $Customer accepted this offer, and will be sending his payment in to usIf you have any questions please reach out to Stephanie B [redacted] or Rachael M [redacted] at ###-###-#### during our business hours which are Monday - Friday 9:00am - 6:00pm MSTThank you so much for your timeThank you,

All Concerned, We have reached out to our customer on their daytime phone number to resolve this matter with them directlyAt this time, we are awaiting a call back from our customer in order to further discuss their case and offer a resolutionIn the interim, please feel free to reach out to me directly and I will be happy to address your concerns and assist with offering a resolution.Respectfully, CJ B***Manager | Diamond Wireless ProtectionOffice: ###-###-####Claims Department: ###-###-#### [redacted] @diamond-wireless.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to meHowever, the letter I received from this organization threatens collection agency action or other activities if we do not come to some agreementSo, what choice to I have? We were never made aware by this organization that there would be a separate termination fee charged to us if we cancelled the Verizon service within the first six months (or days as their response suggests)Had we known this, there is no way we would have done business with this organizationWe will tell all our friends to never do business with an "authorized reseller" for Verizon due to this experienceWe may even pursue other legal actions after reviewing this matter with our legal adviserIn the end, for now, I will pay their reduced amount of $and mail a check to them in the next day or two Sincerely, [redacted] *** P.SI did not receive the copy of the Agreement to which they make reference in their responseIf there is a way you can forward this to me, it would be appreciated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: these charges are not valid This "contract" was not disclosed and I was tricked into signing I am not satisfied with the company's response The consumer is not at fault for being misled by a "professional" Sincerely, [redacted]

Hello ***, Thank you so much for taking the time to bring your concerns to our attentionUpon receiving your complaint we did some research and found that the device that you have was never previously used or activatedTyp0ically a crack is the result of Physical damage and we are not able to process a defective exchange for cracks in the body of the device, screen ectIf you do feel that the damage incurred due to a defect you can reach out to VerizoN Wireless Technical Support at [redacted] They will be able to look and see if this is a trending issue for the device and if it is they can deem your device as defective and process a defective exchange If you do have any other questions or concerns reguarding this you are welcome to reach out to me my name is [redacted] I'm the customer service supervisor I can be reached during our business hours which are Monday - Friday 9:30am - 5:30pm mst at [redacted] or via email at [redacted] @diamond-wireless.comThank you so much for your time, have a great day

The store location does state that we are a premium retail store for Verizon The reason we have a Verizon logo on our store is for customers to know that is the type of service that will be provided If you are saying that she was not an authorized user under your account we would need you to contact Verizon so that they can confirm with us that she did not have authorization to make changes under your account If she was authorized to make changes under the account this fee will be in place because you are the main account holder.Verizon can contact me at [redacted] to confirm if she was an authorized user or not on the account.Thank youMichael E [redacted]

the refund can be mailed to my home address of [redacted] *** or credited back to my credit card on file Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am not paying any fee so no reason for me to discuss optionsThe only option is I am not paying any feeI was never informed by the salesperson at the kiosk about any of these impractical cancellationsMaybe you shouldn't have a Verizon sign on your kiosk if your a separate companyNever heard such a insane cancellation policy in my lifeFor a basic flip phone I am to pay $when cancelling my lines from Verizon cost only $more makes no senseYour resolution is unacceptable to me, you can do what you need and I will be contacting my lawyerJust an FYI I went back to the same kiosk recorded the same salesperson asking him about "cancellation" he informed me on video that there was no cancellation fee you would just have to pay VerizonI will be awaiting your 3rd party credit letter as I will then be suing your companyHave a good day Sincerely, [redacted] ***

To whom it may concern, Thank you so much for taking the time to bring your concerns to our attentionLooking over the customer account, I do show the customer went to NY Yorktown Heights (BJs) on July-19-Our separate agreement confirms that any devices/services that are upgraded/activated with [redacted] and purchased at any Diamond Wireless location would need to remain active without any interruption/termination of service for daysDefault of this agreement will result in a ***/ [redacted] fee which is separate from any fees that [redacted] may impose If you have any questions please reach out to Stephanie B [redacted] or Rachael M [redacted] at ###-###-#### during our business hours which are Monday - Friday 9:30am - 5:30pm MSTThank you so much for your time

Complaint: [redacted] I am rejecting this response because I contacted the company via email in September and I have attached snapshots of the email correspondenceI did place a call in July 6th because of my phone breaking, however I never filed a claim because I was currently in the process of moving and the insurance wasn't going to be able to help me out with a new phoneI couldn't call after that to cancel the insurance because I moved overseas and I couldn't reach anyoneIts actually really difficult to get a hold of this insurance company or to find contact information onlineThey only reason I was able to call on July 6th was because I was sitting a Verizon store and they gave me the number As of yet, I have not received any refunds for the charges applied to my account AFTER the email correspondence dates in the attached email when they said they were going to cancel this insurance Sincerely, [redacted]

To whom it may concern, Thank you so much for taking the time to bring all of your concerns to my attentionI'am unable to meet the 50% request, but I can do an additional 15% to make that a total discount of $off of the fee (25%)This is the highest discount I am able to provideIf you would like to accept this offer, please contact me at ###-###-#### so we can finalize the refund Thank you,

Hello and thank you for reaching out to us via Revdex.com to address your complaintBecause you stated Verizon Wireless fraud department has acknowledged that the line(s) of service that were started at our Diamond Wireless location were fraudulent we will need a provided confirmation from them stating that you are not responsible for any chargesThey send you a physical letter or email with each acknowledgment, which is what I will need a copy ofIf you would like to forward that confirmation to me at Rachael.M***@awireless.com, we will coincide with Verizon and the associated fees will be removedAt that point, I will also send a confirmation to you for your records stating they have been clearedIf you have further questions, or need more information, you may also reach out to us at 844-276-between the hours of 9am-5pm MST, Monday-FridayKind Regards, Rachael M***

Complaint: [redacted] I am rejecting this response because: The agreed upon terms in my conversation with Stephanie were $200.00, as indicated, however also included not returning the device (iPhone 5C)Please include this detail in the company responseThank you Sincerely, [redacted]

All Concerned, [redacted] has been offered and accepted the option to file an exchange on his 'defective' device outside our 90-day Warranty periodAt this time, we are in the process of shipping out a replacement iPhone which will arrive no later than 3/30/I am confident that our customer is satisfied with this resolution, and that no further action is needed to be taken at this timeIf any further questions or concerns arise, please feel free to reach out to me directlyRespectfully, -- CJ B***Manager | Diamond Wireless ProtectionOffice: ###-###-####Claims Department: ###-###-#### [redacted] @diamond-wireless.com

Complaint: [redacted] I am rejecting this response because: It is a horrible business practice that you can provide seamless access to a Verizon phone and Verizon service as an authorized vendor and yet Verizon had no way of informing us of the true cost of discontinuing service or of explaining to our daughter that she would have a $charge unless she kept the phone for an additional daysIt is also a horrible practice that you never even sent us a bill for this fee; you simply just sent us to an attorney for collections Sincerely, Mitchell A [redacted]

Upon receiving this complaint, I found the customer's purchase history and was able to find a sale done on January 16th, [redacted] pm at our [redacted] locationThere was one "incipio Edge Chrome- iphone case" purchased for $ [redacted] + $in Washington state sales taxDiamond Wireless will accept product returns/exchanges within days of purchaseProduct must be in new condition and include un- altered packaging If the product has or had any defective/ manufacture issues, you can contact the manufacturer for product warranty at ###-###-#### Or visit [redacted] If you have any further question regarding this information, you may contact me at: ###-###-####, ext Respectfully, Jaden J [redacted] Customer Service Supervisor

All Concerned, [redacted] and I have been in contact regularly since this complaint was submitted, and I am in the process of working towards a resolution that makes sense for our customerDue to the expected time frame associated with my due diligence period, I am responding to this complaint to inform all parties involved that this case is being addressedAlthough we have yet to finalize a resolution at this time, I am confident that we will have a resolution established no later than Monday, March 14th, As we work towards a proposed resolution, please feel free to reach out to me directly if any additional information is neededRespectfully, CJ B***Manager | Diamond Wireless ProtectionOffice: ###-###-####Claims Department: ###-###-#### [redacted] @diamond-wireless.com

No one from the company has reached out to me, I originally spoke to Stephanie and she was rude and useless didn't explain anything just that I owed the moneyThey are crooks Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***