Diamond Wireless, LLC

Hello, From the information provided I have checked the account and show no record of contact in regards to cancellation of Protection. In searching the phone numbers provided I was able to locate a call placed to us on July 6th requesting information on the claims process due to a protected device...

being water damaged however a cancellation was not requested at this time. No other phone calls were placed to us from the two phone numbers provided in the following months. This being the case we can close the protection as of today per your request, however in order to get a refund issued back we would need you to provide the confirmation number given as verification of the cancellation, as well as the number you would have contacted us from (I.E. your Home line, cell line or work line) to verify the date the cancellation was supposed to be processed. Once we have that information verified we would be more than happy to issue an appropriate refund to the time that you had placed a request to cancel. Thanks!

the refund can be mailed to my home address of [redacted] or credited back to my credit card on file.  Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have been in contact with Stephanie B[redacted] trying to work out a fair compromise but she just raises her voice at us. We are in contact with other customers who are experiencing our same issue with the same company. We have also spoken with current customers exiting their Barstow location and asked to video interview them. Nobody has heard of Diamond Wireless in Barstow, not even their own customers. We have also contacted past employees, through social media, and spoke with them about these hidden contracts. We have been in contact with Verizon Wireless executives, via email and phone  conversations, who sympathize with our  situation and explained that indirect companies have a reputation of doing these things to customers. If Diamond Wireless is unwilling to provide a fair compromise I would like to proceed with a hearing.We were never once made aware of a contract with this company until we terminated services with Verizon Wireless. We never knowingly enter a contract with this company. When I asked for a legitimate bill I was told they only send notifications. Diamond Wireless is a hot mess and they need to be held responsible for their shady dealings. 
Sincerely,
Stacy K[redacted]

To whom it may concern, Thank you so much for taking the time to bring your concerns to our attention. Our separate agreement confirms that any devices/services that are upgraded/activated with Verizon Wireless and purchased at any Diamond Wireless location would need to remain...

active without any interruption/termination of service for 185 days. Default of this agreement will result in a $200/$400 fee which is separate from any fees that Verizon Wireless may impose. I would like to assist this customer by offering a discount off of the fee, bringing it down to $[redacted]. If the customer would like to accept this offer, they may reach out to Diamond Wireless Dispute Resolutions department at ###-###-####. Our hours of operation are 9am-6pm MST, Monday-Friday.   Thank you,

Complaint: [redacted]
I am rejecting this response because: first of all this is a horrible and sleazy business practice. You are selling Verizon phones with Verizon logos out of a store with a Verizon logo that will connect to a Verizon plan. Yet if someone happens to misplace their Diamond wireless contract and move out of town, as my step-daughter did, they cannot obtain cancellation information out of Verizon and would frankly have no way to even remember a separate contract with Diamond wireless, as you do not have any reasonable branding separate from Verizon. Secondly, the renewal contract was not signed by me nor was the new phone paid for by me, as your phone representative admitted, so I do not see how you can hold me responsible for a contract I never saw nor signed.
Sincerely,
Mitchell A[redacted]

We are working with Verizon and our store leadership to resolve this situation, but I am in need of some further information from Mr. [redacted]. I did attempt to contact the customer on the provided daytime number and left a voicemail with contact information for the customer to reach me. Once I am...

able to gather the needed information to access Mr. [redacted]'s account and investigate this situation further, I will be able to move forward with any credits toward fees associated with Mr. [redacted]'s account that may be due from A Wireless, formerly Diamond Wireless.

To
whom it may concern,
Thank
you so much for taking the time to bring all of your concerns to my
attention. I'am
unable to meet the 50% request, but I can do an additional 15% to
make that a total discount of $50 off of the fee (25%). This is the
highest discount I am able to provide. If you would like to accept
this offer, please contact me at ###-###-#### so we can finalize the
refund.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To
whom it may concern,
Thank
you so much for taking the time to bring your concerns to our
attention. Looking over the customer account, I
reached out to him to let him know this collection fee is invalid.
Customer did not sign our agreement, so we cannot hold him
accountable for that...

collection fee of $400. Customer will receive a
confirmation letter from Diamond Wireless for his records. If
you have any questions please reach out to Stephanie B[redacted] or Rachael
M[redacted] at ###-###-#### during
our business hours which are Monday - Friday 9:30am
- 5:30pm MST. Thank you so much for your time