Diamonds International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I believe eve that they would not have refunded the monies except that I kept phoning and phoning and sending emails I think the big one was the Revdex.com complaint and the fact that I said I was going on another cruise and I would have been talking to anyone and everyone about my experience with that company Very disappointed with them, the quality of the product and their so called service Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not completely satisfactory to me, I am anxious to have this matter behind me and therefore you may deem this...

matter resolved. I note that my credit card number has changed since the purchase in question. My new credit card information is: MasterCard # [redacted], exp date is 03/**, security code is [redacted]. Please pass this information along to Diamonds International in a secure manner. Thank you for your assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I believe eve that they would not have refunded the monies except that I kept phoning and phoning and sending emails.  I think the big one was the...

Revdex.com complaint and the fact that I said I was going on another cruise and I would have been talking to anyone and everyone about my experience with that company.  Very disappointed with them, the quality of the product and their so called service.
Sincerely,
[redacted]

Review: While on a Royal Caribbean cruise, docked in Cosumel, Mexico on Sept [redacted], 2013, I purchased a loose 1.03 carat emerald cut diamond and setting for $6019.00 from Diamond International in Cosumel, Mexico, and was given an appraisal that stated the carat size of the loose diamond (1.03), color (N) and clarity (VVS2), I got the same for the setting. At the store, the diamond and setting looked great.

Upon inspection of the diamond once back on the ship, we noticed it was yellowish, and became concerned about the actual quality. I was not sure if the appraisal I got from Diamond International was correct so as soon as I got back home, I brought the loose diamond and setting to an Independent Certified Gemologist in my area for an appraisal. Lo, not only was the color grade two grades lower than represented, but the setting was the wrong type and could not be set as the setting was made for a round diamond!.

I contacted Diamonds International and Royal Media and opened a claim requesting a return and a full refund, requesting a full name and address to return the merchandise to. I asked this several times to both Royal Media and Diamonds International, and they continued to blatantly ignore my request. I emailed the Gemologists appraisal following all their policies and procedures in putting in the claim (Royal Media - Claim Number: [redacted] (Diamonds International claim Number: [redacted]) - Flaminis. They apologized and verbally agreed to refund my money as stipulated in there contract. however sent me numerous emails contrary to that, placating me trying to get away with not refunding me (I have serval emails with them both back and forth for the last two weeks)

They eventually as of yesterday, proceeded to offer me a $1050 partial refund saying that the diamond is fine and I got a good buy. I found this to be totally unacceptable and write them back. I then got the same canned apology letter from Royal Media. I feel that this is just going to be a vicious cycle, being dragged out for months, while I still have to pay my DI credit card that I used to pay for the diamond. It has been over two weeks and I'm still fighting with this company to get a full refund and all they do is send back contradicting emails and placate me.Desired Settlement: I am seeking a full refund of $6019.00 in the form of a check, or, to satisfy the balance on, and to close my Diamonds International credit card, and a full name and mailing address of a person to return the merchandise t19

Business

Response:

To Whom It May Concern:

The following is a response to the inquiry filed by customer [redacted].

[redacted] first contacted our customer service department on September **, 2013, concerning a purchase she made on September **, 2013 from our Cozumel location. She was unhappy with the color of the diamond she had purchased and therefore is asking for a full refund.

It was explained by a customer service representative to [redacted] that Diamonds International will only issue refunds if the pieces are appraised within 30 days of the purchase by an independent certified gemologist/appraiser who does not buy or sell gems or jewelry and whose sole business are appraisals. For diamond purchases with an International Gemological certificate, we will only accept an appraisal based on a certificate from one of the following accredited international laboratories.

If the appraisal report indicates that the color and clarity differs negatively by two grades or more, Diamonds International will offer a money back guarantee after receipt of the item in its original condition.

[redacted] provided an appraisal following the specifications and the results have a discrepancy by

more than one grade in color.

In the interest of good customer relations the customer was offered to choose one of the following options as a resolution to her claim:

• The replacement of the head of the ring to fit/set the center stone of the ring, with a partial refund of $1350.00 and a gift certificate of $150.00

• A full refund of the purchase for $6,000.00 plus to cover the appraising expenses .

•

[redacted] signed an authorization letter and chose a full refund as a resolution to her claim.

Diamonds International is not in possession of the merchandise in question; we are making the

arrangements to receive the ring in our head offices.

All the necessary papenvork has been enclosed for your review. Please feel free to contact me at ###-###-#### Ext. [redacted] Thank you in advance for your understanding.

Sincerely,

Review: On March **, 2014 my husband and I purchased a loose diamond from Diamonds International while on a Princess Cruise at the Cozumel location. I traded in the diamond in my engagement ring and had it replaced with the loose diamond purchased. We were given a price of 39,200 for the loose stone and a trade in value of 7,000 for my stone. We put 5,000 on a Visa card that day and opened a Diamonds International Charge for the remaining balance of 27,200. We were assured by the [redacted] at DI that this was an excellent price for this stone, as they were a direct buyer, and had no "middle men" involved. This was also reiterated by the Princess Cruise Expert Shopper that we had been given a presentation by on our cruise ship.

It was not until I arrived home on March 9th that I discovered by looking up like diamonds from retailers on the internet, that I had been charged DOUBLE the fair market value for the stone I purchased. I have the GIA report for the diamond I purchased and located twenty one stones from several reputable companies that were the same color, clarity, cut, polish, symmetry for half the price I paid. I immediately contacted the store [redacted] in Cozumel and the sales person I dealt with, both of which assured me that this must be a mistake, and if it was that customer service would take care of it. My sales person sent me an email that stated since this was being turned over to customer service, that she could no longer discuss it with me. I received a claim form and promptly filled it out and returned it to DI and was informed that I would be contacted within three days. On the third day I was contacted and told that they would look into my complaint and get back to me. I was contacted a couple days later and told that as a resolution to my problem, they would return my trade in diamond. I responded that would be unacceptable, as that would only mean that instead of paying 39,200 I was paying 32,200 for a stone that was was worth between 20,000 and 25,000. I found a virtual twin to my diamond, as far as the GIA reports, and sent them the report, as well as the GIA report numbers for the diamond I purchased as well as the 21 other stones I had located. Because this was a GIA stone, the customer service representative waived the appraisal by an independent appraiser. I asked that they either return my stone that I traded in and give me credit for 6,424 on the DI charge account or option two , to keep my trade in stone and reduce my balance on the DI charge card to 13,776. Either of these two options resulted in me paying the highest retail value for a like stone that I could find anywhere which was 25,776, and a larger ct. weight, 2.60 vs. the stone I purchased which is 2.22 ct. (please keep in mind that the virtual twin to the stone I purchased was 19,049.) That is like giving them 6,000 right there. I am no longer interested in getting the "fabulous" deal that was offered, only to walk away without paying an outrageous price for something I could clearly buy here in the US for half the price. DI refused both my resolutions and then offered me either my original stone back and 2,200 credit on DI card, or DI to keep my trade in and give me 10,200 credit on DI card. I have now signed an agreement letter that states they will issue that partial refund within 5 days. This whole ordeal now results in me paying at least several thousand more than the diamond is worth, plus getting zero dollars for my 1.73 ct. trade in diamond. At best, not a great deal.. but after the horror stories I have read on your site, as well as cruise critic and trip advisor, as well as others, I may be one of the lucky ones.... Someone needs to stop these people!! Of course, if I had done all this due diligence before I walked in the store, I would have never purchased the stone. However, that does not negate the fact that DI is using fraudulent sales tactics by unethical sales people. I was never told that there was a third party bank involved in the DI credit card issued to me until I began this negotiation, and then I was informed that I made the purchase from DI, but the payment agreement is with "the bank". I was trying to get DI to include my remaining balance due after the credit was applied on the offer letter to me, which was "impossible" because DI is not "the bank".Desired Settlement: I am awaiting a confirmation of the partial refund on the DI account in the amount of 10,200 . This would only be a fair resolution to the problem, if my original stone were to be returned to me. However, I don't for one moment believe that DI would actually send me my original stone. I can't trust anything they say or do.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

If you are traveling to the Virgin Islands are anywhere near there, do NOT buy from Diamonds International. We spent $35,000 on a 3 carat "Crown of Light" diamond only to find out that it was worth $12,000 in the Continental U.S. They are deceptive and dishonest in their evaluation of the "Crown of Light" diamonds. In fact, I would not trust them for ANY jewelry purchase! It cost us $23,000 for that lesson...

Review: I purchased a ring from Diamonds International in [redacted] and when I got back on the ship the Princess Cruise specialist [redacted] told me that there was something wrong with the claws on the ring. I proceeded to explain that I would be going back on a cruise in November and she told me that they would fix the ring then. But when I got home and took the ring to my Gemologist for an appraisal he told me that the claws were no good and if I kept wearing the ring which was only weeks old the diamond would fall out. I had to have the claws fixed and before he did this work he said that the one baguette was damaged. I called Diamonds International head office and started a claim on Oct 3/**. A customer service person called on Oct [redacted] and told me that they would not cover the cost of the repair or replace the damaged diamond. I asked to speak with his supervisor and on Oct[redacted] she called and we spoke about the problem with the ring. She took this information to her supervisors and I got the cost of the repair for the diamond which she requested. I called her the next day with the cost to replace the diamond and on the [redacted] of October she said that upper management approved the cost to replace the diamond but not the expense of repairing the claws. On the [redacted] of October I received and sent back their letter with my signature and [redacted] number for them to put the refunded amount on to pay for the diamond to be replaced. I have had the ring repaired twice now and have still not received the money they promised that they would refund to my [redacted]. They keep telling me that it is in accounting and will let me know when they money has been refunded and it should take 14 business day......but it is long past the 14 business days and they are not responding to emails and when I call I get I will call you back but that is not getting me my money they promised me.Desired Settlement: I would like the $200.00 U.S. that they promised me.

Consumer

Response:

in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I believe eve that they would not have refunded the monies except that I kept phoning and phoning and sending emails. I think the big one was the Revdex.com complaint and the fact that I said I was going on another cruise and I would have been talking to anyone and everyone about my experience with that company. Very disappointed with them, the quality of the product and their so called service.

Sincerely,

Review: The necklace has been appraised independently and is not as advertised. DI said the clarity was SI1-SI3 and my appraisal lists it as I1 therefore degrading the representation and cost of the necklace. I feel that DI misrepresents their merchandise and practically bullies their ccustomers into buying their jewelry. I feel thje cruise lines should warn people of this practice rather than encouraging them to buy from DI.

DI refuses to take back the necklace and I feel I have been scammed.Desired Settlement: I would like to return for refund a necklace purchased in Roatan on December *, 2013.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In Feb 2015 I made a purchase from Diamonds International while on a cruise. At the time of the purchase they informed me that I would receive cash back as an incentive. I have contacted Diamonds international twice since then with promises of getting back to me. I have not received any cash back nor return calls. Today when I called I was unable to connect with anyone. "They are not taking calls at this time" during their stated business hours.Desired Settlement: Receive my cash back

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ON VACTION I HAD PURCHASED A WATCH FOR MY BROTHER IN LAW AS A GIFT. ONLY PROBLEM WAS THAT ONCE WE HAD SEEN HIM AGAIN TO GIVE HIM THE WATCH HE HAD ALREADY PURCHASED THE SAME WATCH.THE COMPANY HAD TOLD ME THAT EVEN THOUGH THERE IS A NO RETURN POLICY ON THE ITEM THAT I COULD EXCHANGE THE WATCH FOR ANOUTHER WATCH OR BE ISSUED A STORE CREDIT. EVERYTHING TOLD TO ME WAS A LIE. AFTER CONTACTING THEIR CUSTOMER SERVICE DEPARTMENT, THEY SIMPLY CONTINUED TO EXPLAIN THAT ITS MY PROBLEM AND THAT THEY HAVE NOTHING TO DO WITH PURCHASES MADE. THATS NOT EXCEPTABLE! ASIDE FROM ALL OF THAT THE WATCH SOLD TO ME WAS BROKE BY THE HANDLER WHILE RESIZING IT AND WAS ONLY NOTICE ONCE WE HAS STEPPED FOOT BACK IN THE USA.NOW THE COMPANY TELLS ME I HAVE TO CONTACT THE MANUFACTURER. WHY WOULD ANYONE DO BUISNESS WITH THIS COMPLANY AFTER SEEING ALL THE PROBLEMS THEY GIVE TO GOOD CUSTOMERS.THIS WASNT THE FIRST PURCHASE I HAD EVER MADE WITH THIS COMPANY BUT IT IS THE LAST!Desired Settlement: EXCHANGE THE ITEM AS WAS TOLD I COULD, ISSUE A STORE CREDIT OR REFUND THE MONEY SPENT WITH THIS COMPANY. TRUTH BE TOLD ABOVE ALL THINGS I WANT MY MONEY BACK BECAUSE I DONT EVER WANT TO SPEND A DIME WITH THIS COMPANY AGAIN.

Business

Response:

To Whom It May Concern:

The following is a response to a Revdex.com complaint filed by customer [redacted].

[redacted] first contacted our customer service department on July [redacted] 2013, concerning a purchase he made on July [redacted] 2013 from our [redacted] location.

[redacted] claimed that he was unhappy with the Auto Wind Analog Bulova Watch, SKU# [redacted]he had purchased because he purchased it as an gift for his brother in law, while his brother in law had already purchased the same watch for himself elsewhere, without customer knowing of this purchase.

In the interest of good customer relations, Diamonds International offered [redacted] a store credit in the amount of $742.00usd, for the return of the Auto Analog Bulova Watch, SKU# [redacted]; the store credit has an expiration date of 3 years, and can be used to purchase merchandise at any of our 150 locations, or on our internet website [redacted].

On July [redacted] 2013, [redacted] expressed his desire to exchange his current watch with a style he saw in one of our SXM locations.

We will be working with the customer to fulfill that request.

Based upon Diamonds Interm1tional's Terms and Conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International is not is possession of the merchandise in question. All the necessary paperwork has been enclosed for your review.

Please feel free to contact me at any of the numbers below. Thank you in advance for your understanding.

Sincerely,

Review: n Alaska on 08/**/13 The $75,000.00 is on 2 credit cards and a promissory note to Diamonds International. I was told that Royal Caribbean cruse line had an agreement with the shops that they recommend of a 60 day no questions ask return policy. I had the diamond appraised and it came up lacking I want to return all 3 peaces 4/** K diamond $69,440.00 and a Tanzanite bracelet $3,060.00 and a yellow gold diamond ring $2,500.00 total of $75,000.00 How can we make this happen? Thanks [redacted]Desired Settlement: I emailed this to Diamonds International customer service Attn: [redacted] a last week. Diamonds International customer service Attn: [redacted] ###-###-#### [redacted] ###-###-#### Email [redacted] If it will help settle this I will keep the Tanzanite bracelet for $3,060.00 and a yellow gold diamond ring for $2,500.00 and you take the diamond back and give me credit in the amount ($69,440.00)

Business

Response:

To Whom It May Concern:

The following is a response to a Revdex.com inquiry filed by customer [redacted]. [redacted] first contacted our customer service department on 8/**/13, concerning a purchase he made on 8/**/13 from our Ketchikan location. [redacted] claimed that he was unhappy with the Crown of Light Diamond he had purchased and therefore is asking for a credit.

It was explained by a customer service representative to [redacted] according to Diamonds International Terms and Conditions that is clearly stated on our sales receipt and which the customer signed and agreed to, no refunds will be issued due to "buyer's remorse" or value discrepancies.

Diamonds International will only issue refunds if the merchandise is appraised within 30 days of th. e purchase by an independent certified gemologist/ appraiser who does not buy or sell gems or jewelry and whose sole business are appraisals. If the appraisal report indicates that the color and clarity differsnegatively by two grades or more, Diamonds International will offer a money back guarantee after receipt of the item in its original condition.

The customer failed to provide us with an independent appraisal stating that the merchandise was appraisedat two grades or more in color and clarity, therefore [redacted] is not entitled to a refund for the purchase.

In the interest of good customer relations the customer was offered to choose: Please see attachment that was emailed to customer on 9/**/13, as a resolution to his/her claim:

Diamonds International is not in possession of the merchandise in question. All the necessary paperwork has been enclosed for your review. Please feel free to contact me at ###-###-####. Thank you in advance for your tmderstanding.

Sincerely,

Dear [redacted],

I have received and reviewed your email below. Please be informed that Diamonds International is a retailer and not affiliated with any appraisers or labs. I have recommended Savoie Fine Jewelry Appraisers & Consultants because he is knowledgeable and has correct guidelines in evaluating Crown of Light Diamonds. He is also the closest gemologist in your area.

A Crown of Light is a patented diamond cut, designed to return considerably more light out of the crown than the traditiona l brilliant cut. DiamondsInternational recommends that you have your diamond appraised by an approved independent appraiser which is knowledgeable with the Crown of Light diamond cut as it is a very high quality diamond with lots of brilliance. Most jewelers or gemologists do not know how to appraise the Crown of Light diamond, as their a pproach is to assign an appraised value based on the traditional brilliant cut diamond proportions. This of course destroys the brand value of the gem and it is the wrong approach to a Crown of Light diamond appraisal.

The proper approach is to grade for color and clarity, than to check the proportions against the specifications of the patent. Then determine value by researching the current market values of diamonds of the same wei ght, color and clarity. To this value then apply the appropriate percentage markup for the Crown of Light brand. This gives you a fair replacement value and it is the correct approach to the appraisal because in case of a loss there is only one source for your insurance company to replace your crown of light diamond. Most jewelers or gemologists which are not familiar with this diamond cut will provide an inaccurate appraisal which can be as much as 50% less than the actual replacement value.

Please ensure that the appraiser you choose confirms they are part of an independent gemological laboratory or an independent graduate gemologist which is not affiliated with a jewelry retailer in anyway. Please let me know which gemologist you would like to work with and Iwill send you a FedEx label with insurance on full value. Also Diamonds

International will reimburse you for the evaluation report in a form of check after received the statement.

We apologize for a ny inconvenience this incident may have caused. We would suggest for you to contact one of these organizations listed below these are professionally­ trained appraisers knowledgeable with the Crown of Light brand.

Business

Response:

Dear [redacted] :

This ls in reference to your complaint against DiamondsInternational. Your complaint was assigned ID #[redacted].

The business has sent the Revdex.com a response regarding this complaint, which is below or attached. Please respond to this message electronically or by written correspondence within 6 days.

If we do not hear back from you within that time, we will assume the case is resolved. Your statement of your complaint [and your final response to any replies from the business] may be made public in the Revdex.com Business Review for this business on [redacted] Please be careful to make statements that are correct and not likely to create liability for you when they are published.

[redacted]'s Final Response

Do not go to Diamonds International!

Diamonds International will hard sale you into buying something that is worth 30% of what you pay for it. There is no return or refund policy. The New York office will not answer or return calls. Stay away for Diamonds International. Pricing on their diamonds are WAY overpriced. I purchased a 4 carat Crown Of Light's diamond and fell for the slick marketing pitch (i.e., patented one-of-a-kind cut diamond, 90 facets for brilliance and sparkle.

I had a professional appraiser look at it, who basically said he couldn't appraise it lower even though he knew it wasn't worth one third of what we paid for it, because there is nothing to compare it to. You have to go to Diamonds International and ask them what it is worth!

I can buy a 5 carat diamond with better color & clarity with less flows and it appears to be twice as large for $20,000.00 less. If I paid the same amount for a conventional round cut, with top line CCCCs, we would have had a much nicer, bigger and more brilliant ring at % the price.

Diamonds International will only accept an appraiser that they recommend and then the appraiser that they recommend will call Diamonds International and ask what value they should put on their diamond!

I have learned the problem with Crown Of Light's diamonds is they are cut with too much of a base and sure there are a lot more facets on the surface, but given the unconventionally longer depth, a lot of the light just gets swallowed up and thus you get a dull and even darkish diamond and a 4 carat looks like a 3 carat. You can check this yourself if you do the homework. BOTTOM LINE: DO NOT BUY Crown Of Lights diamonds and if you are going to buy diamonds make sure you are armed with comparables, because they will try hard to sell you

something at twice what you would reasonably pay at any reputable jeweler.

Consumer

Response:

At this time, I have been contacted directly by Diamonds International regarding complaint ID [redacted], however my complaint has NOT been resolved because:

My complaint with Diamonds International has been resolved. I received the following letter from [redacted] of Diamonds International with a refund offer of $12,000.00 which I accepted. When I receive the $12,000.00 refund, my dispute with Diamonds International will have been resolved.

Sincerely,

As per your email request on [redacted], Diamonds International will issue partial refund for you, in the amount of $12,000.00. Once the transaction is completed, we will consider this partial refund as a resolution to your claim. Please sign this letter of authorization by **/*/13 and fax it back to meat [redacted] receipt of your signature and credit card number, I will refund your credit card in the amount of $12,000.00 and consider this matter resolved. Usually the process takes 14 days.

For our records, please confirm that we have the correct spelling of your first and last name and address and if not, please make the necessary changes. Should you have any further inquiries, please contact me at [redacted]

Thank you,

_[redacted]

Sincerely,

Review: I purchased three rings on 03/**/2015 from the Diamonds International store located at [redacted]. I purchased these rings because Diamonds International was endorsed by [redacted]. The purchase price was $12,600 but when I took the rings to a local jeweler for an appraisal, the rings only valued at $6,000. I immediately contacted Diamonds International and I was told to take the rings to their local "[redacted]" authorized jeweler for another appraisal. That appraisal came in at $8,990 still well below the purchase price. Diamonds International has offered me a $2,000 credit but I declined.Desired Settlement: I want to return the rings for a full refund of $12,600.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 1.4 Ct Men’s Tanzanite Ring and a pendant with 2 small Circle of light diamonds from the store in [redacted] on February *, 2013. Since it was late in the day, we had the ring worked on in Belize (our next port of call) on February *, 2013. The ring was beautiful except the diamonds were set crooked into the ring and it distracted from the quality of the ring. [redacted] ([redacted]) worked with me in [redacted] on February *, 2013 to have the ring reworked. Unfortunately it would take more than 3.5 hours to completely rework the ring so we had to wait until [redacted] to have it fixed. The manager of the [redacted] store, [redacted] spoke with the manager in [redacted] regarding the problem. He told [redacted] he was going to refund $200 to me because of the inconvenience and hassle of having to go to four different stores to get the ring fixed. We finally got the ring fixed in [redacted], but I have not heard from anyone regarding the refund or credit of my $200. Please contact [redacted] the manager in [redacted] and [redacted] for additional information. Although the ring looks great now, I still have a problem with how much trouble it was to get it fixed. (This was the first email I sent to them) I was given a complaint number [redacted] and assigned a customer service person to work with me her name is [redacted]. As we proceeded to get the $200 refund I was promised, I told [redacted] the workmanship of the ring was still suspect and sent her pictures of the before and after the work was done. As it turned out, the ring looked hammered up after the extensive reworking because the diamonds were set improperly in Belieze. In march and even into April, we worked to get my refund, which I foolishly accepted as a store credit, and to get the ring reworked by the jewelers in New York. She told me the stone that I was so enamored with from the original purchase would be damaged and they would have to find a new stone to replace it. I asked her to ensure that I got pictures of the new stone before the work took place. When she did send me the pictures, I questioned the color and particularly the depth of color of the stone in the pictures. (My original stone was a deep blue Tanzanite stone and the replacement appeared to be more [redacted] and to not have nearly as much depth of color as the original). As of today, they provided me with a new ring but as I continued to question them about the depth of color and quality, I have been ignored. I have sent them many emails and called them everyday for a couple of weeks. As [redacted] ignored me, I was then sent to her supervisor, [redacted], who said she would work with me exclusively. I found out through a live chat with customer service representative [redacted], that the original complaint was closed and I had a new number [redacted]. No one bothered to tell me I had a new number before talking with [redacted]. The option of working exclusively with [redacted] didn't work at all and after many phone calls to her and finally more emails, her supervisor [redacted] called me on June **, 2013. We discussed this terrible customer service and my desire to help them do a better job as well as to have a unique ring that I could pass down to my grandchildren as an heirloom. We discussed several options and he told me that [redacted] would contact me the next day or at least very soon with some options to discuss. I called her everyday since and left voice messages to no avail. I sent another email today asking them to send me an RMA to return the ring (at no cost to me) and to send me a check for the original $200 store credit and the total appraised value of the ring $1,720 that I actually paid for the ring and the diamonds. I am asking them for the total of $1,920 in a check. I am fed up trying to reason with them and will not ever shop in a Diamonds International store or on-line. I will attached the context of the emails if possible. This company has an "F" rating from you in customer service and I can see why. Please help me get this resolved.Desired Settlement: I had so hoped to have a beautiful deep blue Tanzanite stone ring with two diamonds to enhance the beauty of the stone and the ring. It appears that Diamonds International is determined to do everything in their power to prevent that from happening. It has never been about the money with me it has always been about the beauty of the ring. Today, I emailed them and told them I wanted the $200 store credit refunded in a check and also the $1,720 I paid for the stones and the ring refunded. I told them to send me an RMA (at no cost to me) to return the ring. I would much rather have an apology from the president of Diamonds International and a replacement that closer matches the original ring; but the $200 store credit is not an option for me. I definitely want that $200 in a check. It really is a matter of principle with me now. I refuse to be just swept under the rug as an upset customer that wasn't willing to work with them. I have given them every opportunity to provide better customer service. I realize this is an unusual situation and was willing to work with them. Their track record with me has proven that I cannot trust them to do the right thing and that makes me more sad than angry. Therefore, if you cannot help me with the ring, I would prefer to have the $1,920 in a check.

Business

Response:

Dear [redacted],

The following is a response to the complaint inquiry filed by customer [redacted]. [redacted] first contacted our customer service department on February **, 2013, concerning a purchase he made on February *, 2013 from our [redacted] location.

[redacted] claimed that he was unhappy with the workmanship of his ring and a refund offered in the amount of $200.00.

[redacted] purchased a tanzanite and diamond ring, set in silver. We regret that there was a problem with the ring and received this in our customer service center, to be taken in care.

We agreed with [redacted] to remake the ring for him using the diamonds he had purchased and explained that the tanzanite stone will need to be replaced. The quality of the replacement been of equal or higher quality as the one he had.

lt was also address to [redacted] that he could have the $200,00 back to his credit card or as a store credit and he agreed to have a store credit.

[redacted] provided to [redacted] with the pictures of the new stone he requested on April **, 2013 our customer extended his concern about the color and intensity of the tanzanite and this was replaced for a more blue colored stone.

The ring was mailed back to [redacted] on May ** and it was deliver June *, 2013 signed by [redacted] Our customer then contacted us after he received the ring because he was not pleased with the color of the stone and he decided that he will not like the store credit but rather have a refund for the $200.00

It was explained to [redacted] that the refund could be to his credit card in the amount of $200.00 and we will cancel the store credit he received.

About the ring, in the interest of good customer relations we offered to [redacted] offered to choose one of the following options besides the $200.00 refund as a resolution to his claim:

A Store Credit for the full amount of the purchase redeemable al any one of our locations, or through our catalog or our internet website, upon receiving his ring in our head offices.

A replacement of the tanzanite stone for a blue color one or another blue Gem comparable in value to his.

Based upon Diamonds International 's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International is not in possession of the merchandise in question. All the necessary paperwork has been enclosed for your review.

Please feel free to contact me at ###-###-####

Thank you in advance for your understanding.

Business

Response:

Dear [redacted],

Thank you for your email. I apologize for the my typing mistake, In no way I meant to disrespect you.

The reason why the credit card information was requested, is because once a credit card has been charged, we do not keep records of customer's card information for security purposes.

Our shipping department will be sending you the shipping information shortly.

Thank you for your time and patience.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We bought an engagement ring and a wedding band in Aruba for $2800.00. We got it resized and the ring we got back was not the ring we bought. We have tried multiple times to get in contact with Diamond's International to tell them we would like a refund. We spoke to a person a couple times and told them we would like a refund because the diamonds were not of the same quality that we had purchased. We then received an e-mail, 10 days after we spoke to them, that they were going to refund us $500.00. That is unacceptable with us for the amount that we paid.Desired Settlement: We wish to have this settled within a couple week with us getting our FULL refund.

Business

Response:

To Whom It May Concern:

The following is a response to a complaint filed by customer [redacted].

[redacted] first contacted our customer service department on June **, 2013, concerning a purchase he made on January **, 2013 from our Aruba location.

[redacted] claimed that he was unhappy with the remake that was done to the rings in our New York Customer Service Center from dates May **, 2013 to June **, 2013.

In the interest of good customer relations, Diamonds International and [redacted] mutually came to a satisfactory resolution to the claim by agreeing on a partial refund in the amount of

$500.00. [redacted] signed a letter of authorization for the partial refund.

[redacted] will keep the rings and we will issue the refund of $500.00 to his credit card.

Based upon the agreement to accept a partial refi.md as a resolution to the claim, [redacted] is not entitled to a refund for the purchase

All the necessary paperwork has been enclosed for your review. Please feel free to contact me at ###-###-####.

Thank you in advance for your understanding.

Sincerely,

Review: While on vacation in [redacted] City, [redacted] on April *, 2013 I my husband purchased a ring. Well by the time we made it back home 4-*-13 which is in Fort Wayne, IN I noticed that a diamond was missing. I contacted Diamond International they informed me that I needed to send the ring in to be evaluated and that I should insure it which was another $20. They received the ring and said that they will replace the diamond. Well my ring was sent back out to me on April ** and I received it around the ** or [redacted] of April. The following week I took my ring to be appraised which also took another week. Once I finally got my ring back it was to big and moving around so I took it to a local jewelery to see how much it would cost to size. Once they started inspecting my ring they discovered that one of the prongs that holds the diamond in place was flat and that it was not curved and raised to support the diamond properly. Also during the inspection they informed me that my ring was a six and initially when my husband got the ring in [redacted] it was suppose to be sized to the same size of my current wedding ring which was 5 3/4. I took my ring and I was very upset so I contacted DI and informed them of this issue. I wanted a refund and they offered me a instore credit after inspection of the ring. I just feel my over all customer satisfaction gurantee has not been met and I do not want to get another ring b/c to handle in business with the company I would have to always mail the ring plus insure it or drive 10hrs. to the nearest location.Desired Settlement: To received a full refund back to my credit card and that will meet all of my hassel and unsatisfactory experience that I have had with DI.

Business

Response:

To Whom It May Concern:

The following is a response to a complaint inquiry filed by customer [redacted].

[redacted] first contacted our customer service department on April *, 2013, concerning a purchase she made on April [redacted], 2013 from our [redacted] location.

[redacted] claimed that she was unhappy with the merchandise she had purchased because she received bad comments from her local jeweler regarding our merchandise, therefore he is asking for a full refund.

[redacted] purchased the follow ing items:

• SKU [redacted] 14K white gold, diamond ring - The purchase price was $1575.00

We regret that there was a problem with the merchandise that requires a repair or replacement. Diamonds International Terms and Conditions guarantees defects reported within 30 days of purchase will be repaired or replaced. If the defect occurs more than 30 days after the purchase , Diamonds International will offer to repair the item at the customer's expense.

[redacted] is within 30 days of the purchase and is entitled to a repair at no charge.

In the interest of good customer relations the customer was offered to choose one of the following options

as a resolution to her claim:

1. Date: April [redacted] - Repair at no charge

• Customer accepted to send the ring to our NY office to replace one missing diamond . We sent the ring back to customer on April [redacted].

2. Date: June [redacted] - Store credit in the amount of $1575.00 plus reimbursement of shipping expenses.

• Customer will have to ship the merchandise to our NY office.

• The store credit has no expiration date & can be redeemed anytime in one of our store

locations or from the Diamonds International website: [redacted]

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipt.

• The process to issue the store credit and reimbursement check takes 14 days approximately to be completed.

3. Date: June [redacted] - Store credit in the amount of $1575.00 plus reimbursement of shipping

expenses, including the first shipping she did to us on April [redacted].

• Customer will have to ship the merchandise to our NY office.

• The store credit has no expiration date & can be redeemed anytime in one of our store

locations or from the Diamonds International website: [redacted]

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipt.

• The process to issue the store credit and reimbursement check takes 14 days approximately to be completed.

[redacted] refused option 2, we are waiting to receive answer from customer regarding option 3.

Based upon Diamonds lnternational's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International is not in possession of the merchandise in question.

All the necessary paperwork has been enclosed for your review. Please feel free to contact me at ###-###-####.

Thank you in advance for your understanding. Sincerely,

Customer Service Representative Diamonds International

T: ###-###-#### Outside USA: ###-###-####

F: ###-###-#### IDirect: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am requesting that my complaint be sent to upper management. I am declining the offer because I am not RICH and for the amount of money that we paid and to have a diamond fall out within a couple of days. Also I am not able to afford to keep sending the ring for service if need be. I am just requesting a refund in full I do not want to purchase anything else from your store. A compnay your size is making it extremely difficult just to receive a refund. Also if your product is such a good quality why would you only have a 30da policy which I was not informed of at the time of purchase. It will be greatly appreciated if I could please speak with someone in upper management.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:

The following is a response to a complaint inquiry filed by customer [redacted].

[redacted] first contacted our customer service department on April *, *013, concerning a purchase she made on April [redacted], *013 from our [redacted] location.

[redacted] claimed that she was unhappy with the merchandise she had purchased because she received bad comments from her local jeweler regarding our merchandise, therefore she is asking for a full refund.

[redacted] purchased the following items:

SKU [redacted] 14K white gold, diamond ring - The purchase price was $1575.00

We regret that there was a problem with the merchandise that requires a repair or replacement. Diamonds International Terms and Conditions guarantees defects reported within 30 days of purchase will be repaired or replaced. If the defect occurs more than 30 days after the purchase, Diamonds International will offer to repair the item at the customer's expense.

[redacted] is within 30 days of the purchase and is entitled to a repair at no charge.

In the interest of good customer relations the customer was ottered to choose one of the following options as a resolution to her claim:

1. Date: April [redacted] - Repair at no charge

• Customer accepted to send the ring to our NY office to replace one missing diamond. We sent the ring back to customer on April [redacted].

*. Date: June [redacted] - Store credit in the amount of $1575.00 plus reimbursement of shipping expenses.

• Customer will have to ship the merchandise to our NY office.

• The store credit has no expiration date & can be redeemed anytime in one of our store

locations or from the Diamonds International website: [redacted]

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipt.

• The process to issue the store credit and reimbursement check takes 14 days approximately to be completed.

3. Date: June [redacted] - Store credit in the amount of $1575.00 plus reimbursement of shipping

expenses, including the first shipping she did to us on April [redacted].

• Customer will have to ship the merchandise to our NY ottice.

• The store credit has no expiration date & can be redeemed anytime in one of our store locations or from the Diamonds International website: [redacted]

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipts.

• The process to issue the store credit and reimbursement check takes 14 days approximately to be completed.

4. Date: June [redacted] - Store credit in the amount of $1575.00 plus reimbursement of shipping expenses, including the first shipping she did to us on April [redacted] plus a gift certificate in the amount of $1*5.00

• Customer will have to ship the merchandise to our NY office.

• The store credit and gift certificate have no expiration date & can be redeemed anytime in one of our store locations or from the Diamonds International website: [redacted]

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipts.

• The process to issue the store credit, gift certificate and reimbursement check takes 14 days approximately to be completed.

5. Date: July [redacted] - Exchange for a new item plus reimbursement of shipping expenses, including the first shipping she did to us on April [redacted] plus a extended warranty of 150 days

• Customer will have to ship the merchandise to our NY office.

• We will send her a new ring with SKU# [redacted] 14K white gold diamond ring.

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipts.

• We will pull out the new item from one of our locations; normally the process to have the piece in our NY office will take *-3 weeks.

6. Date: July [redacted] - Exchange for a new item plus reimbursement of shipping expenses, including the first shipping she did to us on April [redacted] plus a store credit in the amount of $175.00

• Customer will have to ship the merchandise to our NY office.

• We will send her a new ring with SKU# [redacted] 14K white gold diamond ring.

• The reimbursement of the shipping expenses will be done in the form of a check.

Customer will need to send copy of her shipping receipts.

• We will pull out the new item from one of our locations; normally the process to have the piece in our NY office will take *-3 weeks.

• The store credit has no expiration date & can be redeemed anytime in one of our store locations or from the Diamonds International website: [redacted]

• The process to issue the store credit and reimbursement check takes 14 days approximately to be completed.

7. Date: July [redacted] Full refund in the amount of $1575.00

• Customer will have to ship the merchandise to our NY office.

• The ring must not present any external damage. Please do not ship your merchandise until we sent you the shipping instructions with an RMA# (return merchandise authorization number).

• The refund will be done to the same credit card used at the time of purchase, last 4 digits [redacted].

• The refund process takes 14 business days approximately to be completed.

[redacted] refused options from 1 to 6; we are waiting to receive answer from customer regarding option 7.

Based upon Diamonds lnternational's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase. However, we will do a onetime exception in order to keep our customer happy.

Diamonds International is not in possession of the merchandise in question.

All the necessary paperwork has been enclosed for your review. Please feel free to contact me at ###-###-####.

Thank you in advance for your understanding. Sincerely,

Customer Service Representative Diamonds International

T: ###-###-#### Outside USA [redacted]

F: ###-###-#### I Direct ###-###-####