Diamonds International

Review: I bought some jewelery from Dimands international on severial islands on our cruise I put a deposit on a bracelet in St. Thomas that I would like back due to the fact that the articles I bought and had appraised did not appraise to be what they said they were here is a copy of the E-mail sent to carnival.Dimonds international is telling me I can get a store credit for my 830.00 or they will charge me 410.00 (10%) of the whole price of the bracelet. (why would I want a store credit at a place that ripped me off).Hi, I was told to contact [redacted] by our shopping specialist on the last cruise that we were on, [redacted] on the Liberty. We took a 2 week back to back cruise from Nov. ** through Dec. [redacted]. While on the islands we bought some jewelry. I bought a loose tanzenite stone, a tanzenite ring and we put on layaway a 19.1ct tanzenite bracelet. The problem is, the loose stone that I bought was a 1.04 t.c.w. and had it set in a ring. This was bought in Honduras on 12/**. When I went to my jeweler (which is a certified gemologist), he asked for the paperwork so that he could give me a correct appraisal, I gave it to him and he told me that the stone was only worth $250.00. I paid $364.00 for the stone. The next problem is, the ring that I bought I paid $440.00 for, and once again, the jeweler told me that it was not worth that and it is not even worth having it insured. It is set in sterling silver and not gold. I bought that in Grand Cayman.The last and most important problem is, we put a 19.1ct tanzenite bracelet on layaway in St. Thomas because we could not get the financing. The bracelet cost $4100.00. We charged $830.00 to my husbands credit card, with the hopes of paying it off in the 3 months like they stated. Once again, upon talking to the jeweler about this one, he said we need to cancel it because it was not worth that kind of money, especially because it is set in sterling silver and not gold. He told me that he could make me anything that I wanted (for the bracelet) with the same kind of stones (tanzenite) weighing the same cts in white or yellow gold for about 1/*to 2/**of the price that Diamonds International is charging for the bracelet set in sterling silver. We have bought jewelry previously on other cruises, thought nothing of it because we thought we received a good deal, but now I am really starting to wonder. I would like to get out deposit back on the bracelet because there is a lot more than we can do with the $4100 than pay for a bracelet that is not worth it. I dont know what you can do on the other items that I listed. We thought that we were getting a good deal, but it turned out not to be. I would appreciate all the help that you can give me in this situation. I have attached copies of all the receipts for the above items. Thank you in advance for your help in this matter. [redacted]Desired Settlement: I would like my entire deposit back as I feel that they our using deceptive practices

Business

Response:

Please find attached the response for the complaint filed by customer Yandel.

Review: I purchased a diamond ring in Feb 2012 in Cozumel Mexico on a Carnival Cruise at the Diamonds International store there. I was given a warranty stating that I had 5 Diamonds and the value was 1250.00 US Dollars. I financed the ring and returned home very happy until a diamond fell out 8 days after purchase. I returned the ring and they repaired the ring. After wearing the ring for 2 more weeks yet another stone fell out. I sent it back and they repaired the ring but when the ring was returned the stones looked different. I had the stone included in the package the second time I sent it back. Approximately 8 months after my original purchase I went to a nation wide store local to get an estimate for the ring and was told the 3 largest of the 5 stones were Moisentie not diamonds. The estimated value of the ring was 200.00 US dollars. After contacting them again regarding the matter I was asked for proof. I sent the estimate to them and over 6 months later we were asked to send in ring. At this point the ring had the largest stone fall out due to the prong breaking. I sent the ring back again after completely paying the ring off. I was then informed that the diamonds were real and if we wanted the ring fixed it would be 380.00 US dollars to replace the stone. It has now been 1 year and 6 months and I have only been able to wear the ring for a total of 5 weeks, they now have the ring and payment in full.Desired Settlement: I have sad feeling about the ring I once loved. I wish to receive a full refund including interest.

Business

Response:

To Whom It May Concern:

The following is a response to a complaint filed by customer [redacted]. [redacted] first contacted our customer service department on December **, 2012, concerning a purchase she made on February **, 2012 from our Cozumel location.

[redacted] claimed that she was unhappy with the repair that was done to the ring in our New York Customer Service Center from dates October **, 2012 to October **, 2012.

[redacted] purchased a 14karat yellow gold diamond ring. We regret that there was a problem with the merchandise that requires a repair or replacement. Diamonds International Terms and Conditions guarantees defects reported within 30 days of the repair will be repaired or replaced. If the defect occurs more than 30 days after the repair, Diamonds International will offer to repair the item at the customer's expense.

[redacted] was not within 30 days of the repair however has been offered to have Diamonds International repair the merchandise at the cost of $308.00.

As a courtesy, in the interest of good customer relations Diamonds International will replace the missing stone at no charge.

The stone replacement letter has been sent to the customer on August **, 2013 via email. We are waiting for [redacted] to send us the signed authorization letter.

Based upon Diamonds International's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International is in possession of the merchandise in question.

All the necessary paperwork has been enclosed for your review. Please feel free to contact me at ###-###-####.

Thank you in advance for your understanding.

Sincerely,

Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

While in Key West we went to purchase a Tanzanite and Diamond ring. When we stated that we only had $300 to spend the saleswoman took us to a case where Tanzanite and diamond sterling silver rings were located. There were 3 rings but only two had a price tag on them, when I asked the price of the 3rd, she stated $300. I asked if it was on sale and she replied "yes", that it was originally $800. I then asked to see some documentation of the price of the ring which she could not show me. I told the saleswoman we had a RCCL ship 20% discount coupon, she replied that was included in the price. When we got home I went to the DI website and saw that a similar ring with more CTW of diamonds and tanzanite but was only $16 more than what we paid. The only possible answer to the close prices is that she did not give us the 20% discount. We reached out to Diamonds International and Royal Caribbean Cruise Lines but got no help with getting the 20% discount. I will never deal with Diamonds International again or ever trust RCCL: customer support again! All we wanted was to be treated fairly and get the 20% discount. They did tell us that we could return the ring.

Review: On 3/*/13, while on a cruise and in [redacted], I purchased a 14KT YG emerald/diamond ring and a 14KT WG diamond semi-mount ring. I purchased both rings due to wanting to create an emerald/diamond ring that I loved since I could not find one that was already made that was to my liking. I was told that I had to purchase both rings and then could have the store jeweler switch the emerald from the original ring to the semi-mount ring. The total price paid for all was $2500. On 3/*/13, after wearing the created emerald/diamond semi-mount ring for less than 24 hours I noticed two diamonds missing from the ring. Since we were no longer in that port, I could not return to the store where I made the purchase. Upon returning home from the cruise, I started my attempts at contacting Diamonds International by phone at their headquarters in NY. After weeks of phone messages and emails with two different DI representatives, I finally received authorization to ship the ring to them for repair/replacement of the missing diamonds. I have photos showing the missing diamonds and packaging of the ring prior to shipping. When I received the ring back from DI after repair, upon opening the package, I noticed damage to the emerald (also have photos). I immediately emailed the representative that I had been dealing with explaining my dissatisfaction with the quality of the merchandise and now the new damage to the main stone and requested a full refund for my purchase and for shipping costs that had been incurred. I was told that I could return the ring again for inspection and then they would determine a course of action then and that they can not issue a refund. I am awaiting a report from an independent gemologist stating the damage to the stone. I have all receipts, emails, photos and supporting documents on hand.Desired Settlement: I would like to return their merchandise to them at their expense, and be issued a full refund of the $2500 I paid for the merchandise and also be refunded $32.64 for shipping costs incurred for the repair that resulted in the additional damage. Total requested reimbursement: $2532.64.

Business

Response:

To Whom It May Concern:

The following is a response to a charge inquiry filed by customer [redacted].

[redacted] first contacted our customer service department on March **, 2013, concerning a purchase she filed on March *, 2013 from our [redacted] location.

[redacted] purchased a 14 karat white diamond ring with emerald stone. Diamonds International Terms and Conditions guarantees defects reported within 30 days or purchase will be repaired or replaced.

[redacted] noticed two missing stones from her ring and we replaced the stones at no charge. When customer received the ring after replacement, customer claimed the emerald was damage and a gap between the emerald and the selling. Customer requested a full refund, and also to be refunded $32.64 for shipping costs.

In the interest of good customer relations the customer was offered to choose one of the following options as a resolution to her claim:

• A Store Credit for the full amount of the purchase redeemable at any one of our locations, or through our catalog or our internet website, plus $195.00 in a gift certificate.

• A replacement of the emerald stone.

• An evaluation.

• Check for shipping expenses.

[redacted] refused all options.

Based upon Diamonds International's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International’s not in possession of the merchandise in question.

All the necessary paperwork has been enclosed for your review. Please feel free to contact me at

###-###-####.

Thank you in advance for your understanding.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't see any new response with this attachment. It appears that this is the same attachment as the last.

As I have previously noted, I specifically picked out the emerald in dispute, so that it would meet my expectations of what I wanted in an emerald. As Diamonds International wants to replace the emerald, how am I to be confident and assured that it will be an emerald that meets my expectations when I am not able to pick it myself or even see it prior to give my approval?

Sincerely,

Business

Response:

To Whom It May Concern:

The following is a response to an inquiry filed by customer [redacted].

When customer received the ring after replacement, customer claimed the Emerald stone was damage and a gap between the Emerald and the setting. Diamonds International only replaced the 2 missing stones and secured the rest of the stones on the semi mount. No work was done to the Emerald stone. Customer requested a full refund, and also to be refunded $32.64 for shipping costs.

So far our customer's claim has been by word of mouth, and never provided any documentation to make her point although the main stone was never worked on. Nevertheless we have tried with different options.

In the interest of good customer relations the customer was offered one of the following options as a resolution to her claim:

A Store Credit for the full amount of the purchase redeemable at any one of our locations, or through our catalog or our internet website, plus $195.00 in a gift certificate and a check for shipping expenses.

A replacement of the Emerald stone plus $200.00 in a partial refund, plus $100.00 in a store credit and a check for shipping expenses.

A Store Credit for the full amount of the purchase redeemable at any one of our locations, or our internet website, plus $ 225.00 in a gift certificate and a check for shipping expenses.

Or an evaluation of the piece in NY.

Based upon Diamonds International's terms and conditions and the options offered in an effort to resolve the claim, [redacted] is not entitled to a refund for the purchase.

Diamonds International is not in possession of the merchandise in question. Please feel free to contact me at ###-###-####.

Thank you in advance for your understanding.

Review: I purchased a diamond ring in June 2011 from Diamond's International (DI) in Nassau Bahamas and have had diamonds falling out of it since I purchased it. The setting is faulty in the ring and this keeps happening. I took the ring back to DI's New York Office for repair in August 2011. Di New York replaced one diamond that fell out in August 2011 (DI claim number [redacted]. I had an issue again the following year with another diamond falling out in April 2012. I asked DI New York at that time to reset the diamonds in an entirely NEW setting as obviously the original setting was faulty as diamonds continued to fall out. Instead they reset the diamond that fell out in the original setting and said they secured the other diamonds (which were also loose!). Had they reset the diamonds in a new setting as I asked in April 2012, I would not be in situation I am now with another diamond falling out in March 2014. Now they want to charge me for replacing the lost diamond and resetting it. This ring has been problematic since I purchased it. Obviously there is an issue with the original setting and now DI New York will do nothing to make good on their inferior merchandise.Desired Settlement: I would like the setting on the ring replaced as I asked in April 2012. I would like a replacement diamond reset in the new setting and I would like DI to stand behind their merchandise!

Business

Response:

Good Morning,

Attached you will find our response to [redacted]'s complaint. The customer has signed an agreement to allow us to replace her missing diamond at no charge, which we offered as a courtesy as the customer is out of warranty from her previous repair by 2 years. All the supporting documents have been included. We've also extended the customer's warranty to 60 days and will be sure to inspect her ring and re-secure her prongs before the item is returned to her.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,