Dick James & Associates Inc.

I am rejecting this response because:the receipt I received clearly stated carpet cleaningAlso the "professionals" aren't listed with breeze and the direct address is linked to a house as well as contact number for the company being listed for a private cello phoneThe apartment was left in the same shape or was receivedHad there been any damages I would have been charged for such and more than the standard fee as my witness (who was charged the same thing)All I asked for was the same fair treatment she received when she complained about the fraudulent charges to her depositSpeaking on her on not I know that it was admitted there was a mistake in the EXACT same issue as mine and I would a company with integrity and ethical tact would treat all their consumers the same despite fear of looking "wrong"

Tell us why here
To whom it may concern:
This property is under conservatorshipDick James & Associates, Inchas been managing the site only weeksThe property has been in a state of decline for some time nowWe did not cause these issues, but are trying to get the issues
correctedThe owner representative from the courts has the authority to spend very little funds on this project in relation to the scope of work that needs to be doneWe (DJA) are doing the best that we can at the current time with the limited resources that we haveWe can appreciate the tenant’s complaints, but at the time we are almost powerless to correct the issuesThe reason for this is the constant vandalismWe correct some issues then come back the next day and discover that what we repaired had been vandalizedThe property is being looked at for a potential saleI fear the only way to get all the issues corrected is to have the property vacated and then proceed with a complete renovationBeing that this property is under control of the courts, we are limited due to resources as to what and how much we can do

We apologize for any misunderstanding with these perspective tenantsHowever, we do wish to explain the situationAfter showing the unit and giving the application to the applicant, they brought the application back with their money order. The *** *** quickly scanned the
application to make sure that all the blanks were filled inThe applicant never informed us that they had a bankruptcy on their record and it is not something we would usually discuss with an applicant unless the applicant brought up the subject. The requirements we discuss with a prospective tenant are good credit, good rental history and income requirements If a potential tenant inquires about a bankruptcy, we inform the applicant that they must provide documentation that the bankruptcy was dischargedWe cannot refuse the right to apply to any potential tenantOnce again we apologize for any confusion or misunderstanding and we will refund the $applicantion fee back to the applicant

This unit was charged for standard/regular cleaning, not carpet cleaning as the itemized statement we provided clearly statedThe apartment has to be returned to the same state as when the tenant moved in. The cleaning charges of $falls within reasonable pricing and the remaining
balance of the deposit was returned to the tenantThe cleaning service utilized was both professional and licensed We can not discuss or compare the situation of another tenant that lived in another unit as they have a separate agreement signed and left the apartment in different condition Thank you for understanding

I understand your frustration with the situation at this propertyWe have only been managing this property for approximately months when the property was sold to a new ownerWe have been working diligently with this new owner to fix the many problems that existed when he bought the property only
months agoHe has been investing significant funds in repairing the A/C and roof issues at the propertyCurrently, there is a roofing company redoing the roofs and this project should be completed in approximately weeksThere is also significant work being done to fix the A/C'sThere is an after hours number available through *** *** for true after hours emergencies. Our supervisor has checked on the on-site and she has always been there and available for tenantsWe kindly ask for your patience while we work on fixing the issues at this property and can assure you that this owner is very interested in fixing and improving this property

We're very sorry for the inconvenience this matter has caused youWe as a management company do our best to make sure that every tenant receives adequate time to be notified when changes are going to be madeIn this case, we were fixing up the landscaping around the propertyThere were flower
pots that were sitting by the front gate that had graffiti on themBy the time that we had started our project, those flower pots were not removed or spoken ofWe believed that they belonged to the property since they had not moved which is why we painted them a color that would match and hide the graffitiWe didnt feel at that point that there was any reason why we should refund you for the flower pots since again they were not spoken for before our project had startedIn regards to your pre inspection move out, our manager, ***, had called numerous times to try to schedule an appointmentHowever, none of the phone calls were returnedOn one occasion her phone call was answered by ***, whom said that she would relay the massage back to ***Still at that point *** had never received a call back until after gaining possession of the unit on February 15thThe keys were not personally handed to our manager, ***, rather left inside the unit for her to get while doing the final inspection

We have revised the move out to honor the tenant’s initial lease agreement regarding the cost of painting the unitIn the revised disposition of security deposit, the tenant will be refunded the full cost of the paint charges as well some of the carpet replacement chargesAccording to the initial
moinspection, the flooring was all new and this inspection was signed by the tenantThe move out inspection was conducted with the tenant present and on the inspection, there were many remarks made about how the unit needed cleaningAt the bottom of the inspection, the tenant signed and accepted the inspection and the remarks as they were

** ***, we apologize for the experience that you had at *** ***; we understand that there were several issues which created a delay in the availability of the unit that you requested at ***. We have decided to refund your application fees of $70.00, and we sincerely
apologize for an inconvenience this may have caused youThe check went out with the mail yesterday, September 28th

Dick James, I received your response letter dated 4/21/to my Revdex.com complaintI find it absurd that the person who wrote the rebuttal did not fully read my letter and simply dismissing all of the statements in my complaint. Your version of what happened to my flower pots is not accurate and leaves out some very important detailsAs I explained in my first letter, I was notified about some upcoming changes to the landscaping by letter on ThOct The letter stated there would be a meeting that Sat Oct11th at 9amAs many people do, I already had a pre-arraigned engagement at that timeLuckily my neighbor *** *** was able to attend the meeting and express our concerns about the pots which were purchased by me from my own fundsAt the Saturday meeting with the Property Manager ***, my neighbor *** explained that the pots belonged to us and we did not want them to be disturbed*** assured *** that the pots would not be disturbed and there was "No Problem" My mistake is that I believed her.The pots were all in the internal courtyard and not on the streetYour reply stated that the reason why you painted my pots red was because they had graffiti on themThe only pots that had graffiti belonged to the complex and were not mineThey were circular in shape and painted completely in red (SEE ATTACHED Exhibit 5A &5B)In the picture you can see that the two circular pots were completely painted in red and those are the ones with GraffitiThe square ones were mine and were moved to the gate and painted around the rimI have a picture that show that you tried to remove the paint after I complained but the process did not work and destroyed the pots (EXHIBIT 4A & 4B IN PREVIOUS LETTER)In addition one of the pots disappeared during the time that they were movedWhen I voiced my complaint to *** they tried to get the paint off but they damaged themAt this time *** said they would reimburse me the $for the missing and damaged potsWhen I followed up on the reimbursement, *** changed her story and said I needed to speak to her supervisor ***I tried calling *** but got no response.It is very sad that your response letter denies the entire complaint but you must keep in mind that there are other tenants who observed the entire processIt is common knowledge in the tenant community that if you voice a complaint against Dick James, they just give you notice to moveI sincerely hope this does not happen to any of the existing tenants at G St.I find it difficult to understand why Dick James does not simply own up to their mistake, on such a simple ting as reimbursing someone for damaging their pots, and with so much proof, why would they not want to resolve the matter? Instead they have chosen to deny the entire matter and hope that it will just go away. in addition to the damage to my personal property, Dick James handled the move out process and did not follow the lawWhen I gave my day notice to vacate 01/15/2015, I indicated that I'm requesting a pre-move out inspectionBy law you are supposed to send me a letter of day notice of acknowledgement stating my right to set up a Pre-move out inspection but I never received thisOn Feb 1st I followed up on my request for a pre-move out inspection and I never heard back from your company. Dick James is a member of CAA (California Apartment Association) and this association has legal forms that are required by the StateOne of the form that they should have sent to me is " NOTICE OF RESIDENT OPTION TO REQUEST INITIAL INSPECTION OF THE RENTAL UNIT" This form states the following: It is the Tenants right legal right to request an initial inspection of the unitThe Pre-move out inspection should be conducted no earlier than two weeks from the move out day and no later than hours of the move out dayEven if Dick James had trouble getting in touch with me, they are still obligated to perform the requested pre-move out inspection (Exhibit 6A CAA FORM 7.5), by posting hrs in advance and leaving a copy of the written checklist of any items that still need to be complete to receive my full security deposit refundHowever, Dick James never contacted me about scheduling the pre-move out inspection even though they have my cell phone and work phone and I am very easy to get a hold ofOn Feb 15th, they did contact an employee of mine, ***, but it was after I had already turned in keys to the property by dropping them in the dropbox at the property, so it was too lateIt makes me feel very uncomfortable that they still have not sent me a final disposition letter as this closes out and finalizes the tenancy and security deposit return and would let me know if there were any monies owed.From the response I received from Dick James to my dispute letter, it makes me question if he even read the letter to begin withThis Revdex.com complaint is a matter of reputation and if Dick James lets his employees respond with denials and incomplete facts, that is a shame because he is the bottom line and should make sure these situations are handled appropriatelyi am still awaiting an appropriate response to my complaint not a simple statement of denialI am not satisfied with the response or outcome

I am rejecting this response because: this eviction is not validWe did not live in the unit at the time of evictionI have smud records showing that power usage was zero, for about days prior to the evictionWe left a forwarding address and turned in all the keys including mail keysWe didn't have access to the mail boxI believe this was a personal issue *** had because I didn't receive any court documents regarding this matter*** charged us for carpet, paint, cleaning, and drapes when we lived there for almost yearsAnd the unit had mini blinds installed when we lived there*** told me to throw away the drapes as we switched one window over at a timeI saved them until he told me thatHe refused to take them backI don't mind paying any damages we caused but the charges he says we owe are not accurate Since you not have the record as stated before you didn't I would like a copy and would like to see the damage listedYou also kept my depositI had a dollar move in deposit and pet depositAs soon as my kids are out of school I am going to the courts to sort this outThanks for the timely response

Hello, We are very sorry for your frustrations about the apartmentHowever, management has been in your apartment many times to fix these issuesAt this point, we are unable to repair the entire unit without you vacating to another apartmentWe have offered you a new unit to move into in the
past, which you have deniedPlease inform us how you would like to proceed as we would like to resolve this issue promptly. Sincerely,*** *** & Associates, Inc

We apologize for the mix upThis notice was sent in error and the message has been relayed to the residentThe resident is receiving free rent for the month of May

We appreciate you taking the time to leave us your detailed review, ***, and we are incredibly sorry your experience has been so frustrating and uncomfortableOur team really does care about the comfort and satisfaction of our residents, so it is disappointing to hear you feel we missed the mark
regarding our maintenance services and the performance of our office teamWe have since corrected the issue with your A/C and apologize about the inconvenience it has caused you

Dear applicant, We’re very sorry to hear of the frustrating ordeal that you’ve had to go through at Tuscana CourtWe are not, however, aware of any other property we manage with which you would have applied and were approvedUnfortunately, upon reviewing your report once more, we reached
the same conclusion that the results do not match our minimum requirements for tenancy at one of our properties

A refund check for the $application fee was sent out to *** *** on 11/7/

First we would like to apologize for any misunderstandingThe management never promised any specific unitThe managers did say we were going to have a unit coming available and advised that you could apply for this unitThe assistant manager did not mention that we would hold the apartment
with out the prelease agreementAt no point before coming to the prelease appointment were discussed the need for a shortened leaseWhen completing the paperwork to sign a prelease agreement, you decided to disclose this information to the manager Also, you did not want to lease for the months which would be our lease term and left the appointmentThe next day a previously approved applicant called interested in a one bedroom apartment and per our rules and fair housing law they were entitled to the apartmentWe have offered you other size of apartments and also we offered to return the application fee, which is normally nonrefundable, to remediate the situationOnce again, we are sorry for this inconvenient and we think this was an issue of misunderstanding and miscommunicationWe will be happy to accommodate you in the near future. Thank you

Hi [redacted], First, I apologize for the inconvenience that you had with your A/C issue. I am glad that it is resolved. In regards to your pets, the pets were never disclosed in your application and/or rental agreement. The first we became aware of the animals was prior to the A/C problem and was from a letter sent to the property from Animal Control. The Animal Control notice was initiated by an anonymous complaint. It is our policy that all service/companion animals must be disclosed on the rental agreement as we do not accept pets on the property. Your pets have been seen off-leash and unsupervised on the property which is a safety concern for both your pets and our residents. When you are financially capable, we ask that you go to your medical provider and provide us with proper documentation regarding your need for companion animals. In the meantime, you must comply with the pet rules that you signed in the Pet Addendum of your Rental Agreement. If you need a copy of the rules, please request one from [redacted] or [redacted] in the leasing office.

I really appreciate hearing from you guys, but I can not accept it. In the first place [redacted]/maintenance crew did not do anything after 2 weeks of me not having AC. They only responded when I filed a claim through Revdex.com. Then they provided a portable AC unit. Within a few days after submitting the claim with u guys, I received from [redacted] stating a 3 day notice for paper work for my service dog or move out, I provided the certificate and paper work needed along with the pet license and service dog ID, and now they just sent me another letter to provide a letter from my medical provider. At the current moment I financially can't afford medical insurance. I moved here from Florida last year and I am by myself. I wanted to get a service dog to keep me companionship. I can't get a letter from a doctor. I've never had any issues before. Please help me resolve this issue as I am happy with the apartment. I followed all the demands from the prevision manager. Thank you so much.

Dear [redacted],we are sorry that you feel that your eviction was not justified. However we have a specific way of handling evictions and cannot control how they show up on your record. They typically disappear within 7-10 years. It appears you still have an outstanding balance of $987.66 owed to the...

apartment complex that evicted you. If you would like to satisfy these charges, the attorneys might be willing to help remove this eviction from your record.

Where do you start? Can't communicate money grubbing, excessive deposits they won't return fraudulent fees from a robbery to my apartment from a "known" squatter that stole my belongings and purse with my ssi,did nothing but make me pay 200.00 extra a month to be able to keep my apartment with promise not to evict only if I was ever late again lived there for four years apartment was immaculate was shown as model home even To prospective now owners without 24hr notice ( alot) or else. I'm a single female had 4 to 5 different managers who abused me verbally and monetarily and I'm disabled ...had ga g members that were treated better and a drug dealer neighbor who ran and was inside my home as a million police had to help me escape the situation they tried to give me notice. I was in the very back of a one way in one way out complex where criminals often came , cut through because we sat in between two other corner complexes to escape.squatters they refused to call police to remove ,one male stalked me I got restraining order cops ignored the owners Dick James and associates Russian mafia group chose to re victimize me in June 2016 with a vicious break in broke. Window sexually assaulted me same friend of David from dick james he was begged to rid from abandoned apt the gang member paid him I'm sure to squat in 3 and a half years later after released from crazy prison. Did 0 to change the lock my rapist stole and destroyed my home window broken raped and just getting home from hospital they had posted a 60 day notice ( illegal) and refused to fix the window I have over 17 calls and a report of rape and break in to rcpd who responded to this crazy man returning outside.there were 2 more downstairs females that suffered break ins soon after mine up front .Bella Pointe apartments was my home and I have left forwarding address for my deposit ,nope. Nada . Over 2000.00 and extorted lost everything I feel ,I moved to texas.made several calls no calls back.today I. Meeting with attorneys and have spent all my savings I've been homeless, went to my 75 yr old aunt s house where she's taking care of my dieting uncle just lost my father and my other aunt ,and aunty Lenore still here helps her out too. I go to apply to move forward...nope...dick James has plAced fraudulent lies on my credit report! A eviction as 1/24/14 I had a year lease no wonder they didn't have me resign ! They pocketed my rent!.remember David ya he promised if I paid 200.00 extra no eviction?! Liar. My move in 8/13/13 move out 8/17 approx/2017! How the hell? Very bad to extort raped victims and continue to try and ruin my life ! And no call back? See you p.o.s in court business and personal. Russians . Tenant law handbooks dick uh they're free.