Dick James & Associates Inc.

Dick James and Associates is a new management on site at [redacted]. When Dick James and Associates took over the property on 3/16/16, multiple work orders were pending to be completed. We did complete work orders by priority, and tried to get to all the problems as soon as...

possible. Management found out about the ceiling situation in unit 2507 #1 on 3/18/16 and a maintenance tech went to assess the issue the next day. An email was also sent by the tenant on April 2nd, in which the date of the incident is stated to be 3/18/16. Due to the extensive work that needed to be done in the bathroom, the work took 10 days to be completed. During this time, the tenants had access to a vacant unit to be able to use the bathroom facilities. However we do understand that this incident affected our tenants’ lives, and we agree to reimburse the tenant for the 10 days they were inconvenienced by this matter. We apologize for the inconvenience and we hope this solution satisfies both parties.

[redacted],We understand the frustration with your situation. I have a copy of the judgement attached to this response for your review. We will settle on receiving $400 from the judgement in order to get the attorneys to dismiss this from your records. Once this partial judgement amount is paid in full, we can continue with helping you to get this off of your record. I hope we can come to an agreement in this matter and help you get this off of your record.Sincerely,Dick James & Associates, Inc.

I am rejecting this response because DJA has not provided me with any firm indication as to when the unit will be available.  As it stands, DJA is providing "hearsay" in order to quickly settle this matter.  I require a firm date with respect to the new unit being available for occupancy. Given DJA's recent history with not following through on repairs, not to mention transferring cable and utilities, I believe it is reasonable for me to inquire as to the date the unit will be available.  Although the leaks have subsided because the rain has stopped, the issue has not been resolved.

It was brought to our attention on Monday, August 15th, that the AC had gone out in this tenants unit over the weekend. We sent our maintenance technician to assess the situation and it was an issue that could not be handled in house and required and outside vendor. During this time of the year, it...

is often difficult to get AC vendors out to address AC issues right away as it is a busy time of the year for them. We were able to call the AC vendor and get them out to the property by Wednesday, August 17th in the afternoon. The vendor was able to resolve the AC issue that day. In addition, the City of Rancho Cordova Code Enforcement office conducted a unit by unit inspection earlier this year and it was reported that the property was up to code. The 30 day notice that was issued to the tenant was completely unrelated to any reported maintenance issues; it was due to inappropriate behavior with our office staff.

I am rejecting this response because, cosmetically, the new apartment appeared ready for occupancy. However, after spending 24 in the new unit, the following items were deficient:  the bathroom toilet does not flush properly, the bathroom sink does not drain properly, and the cold water in the shower is horribly discolored with rust.  The water lines to the kitchen sink and bathroom sink are reversed meaning the hot water lines are connected to the cold water handles. There is mold in the bathroom that is bleeding through the new paint, a kitchen cabinet has dry rot and mold, as well as dry and mold on a bedroom window sill.

Dear [redacted],We apologize for the inconvenience and hassle you have been going through for the last 5 months. We are working on the situation you are dealing with at your residing apartment complex and plan to handle this this in a timely manner. Should you have any concerns please do not hesitate to...

contact me at [redacted]Sincerely,[redacted]Dick James & Associates

Upon receipt of the first call, both the maintenance man and manager went to inspect the unit. A roofing contractor was ultimately called to the site to assess the problem and make any necessary repairs that same day. As the leak was mentioned again the following week, the roofing company was called...

once again. Following yet another complaint from the resident, we ultimately drew the conclusion that in order to effectively resolve the issue we'd have to cut into the ceiling drywall and detect the leak from within. Having the tenant's best interest in mind and wishing to avoid endangering her health and safety in any way, we are offering her a different apartment to move into, fully re-carpeted and repainted. Her rent will not be increased at all and in addition we will also be offering her a $200 concession on her first months rent which she can use to make arrangements for her furniture to be transferred to the new unit. Due to the fact that she is working with a lawyer at this time, we are unable to directly contact her to receive confirmation that this offer is accepted by her as we await for our comapny's lawyer to speak with hers.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
If they need my address: [redacted]
  [redacted]Thank you[redacted]

I am rejecting this response because:                        
The issue I complained about is very
serious. The apartment complex's former handyman, [redacted], picked 6 big trash bin of collapse mass
because of collapsing the bathroom ceiling completely. Imagine that if the
ceiling dropped on one of my family members or me, what could it be, what
results could be? The owner of the property and its management need to think about the issue twice. I am sorry that the offer is not attractive. The owner of [redacted] knows the issue
very well. So, I reject this offer.
            Thanks

Hi there,I apologize for the issues you have been having at the property. We value your residency and would hope that we can continue with a good relationship. We have spoken to the landscape company and they have assured us that you will not have any more issues with your car. I have also spoken...

with our staff so that they are aware of the issue with the landscape company and that they are to take this matter very serious. If you have any further issues, do not hesitate to contact me directly as the regional manager of Regency Cove. Sincerely,[redacted]Dick James and Associates, Inc

To whom it may concern:  Honesty is the best policy. As I stated in my letters to Revdex.com, the property manager was aware of the situation regarding the destruction of my outside planters and would not tell the truth to her supervisor. I tried addressing the matter with her supervisor, but unfortunately they would not call back. This could have been solved very easily by simply telling the truth. Again, the property manager did not tell the truth.   I sent in my reply a request to do a pre move out inspection. I sent this request twice, on the 1st and again 15 days later. The property manager stated that she could not get a hold of me but she only called me back on the day I turned in my keys. This just does not follow the letter of the state law. If Dick James cared about its tenants, he would follow the state law. I hope you clean up your act for the sake of not only me but all tenants you serve.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  Who do I contact to take of this. Money order is made out to who? And where can I drop off or mail? Thank you for working with us. Regarding this matter. [redacted]Antelope ca 95843

I am rejecting this response because: They are lying. I said, I prefer short term lease, which [redacted] said is available. I said yes for 9 months lease. They kept saying that even if I don't pay holding deposit, they will keep apartment 204 for me, as there is no one applying for it. I have 2 of my friends who were with me, one in each visit. They can testify it if needed. This company is just too arrogant to accept their mistake, being honest and being biased. $35 is not a huge amount but lying about everything is the problem here. Also, I called them after this incident and they said they will send me my money by check, which never happened (they asked me to give an address where they can forward a check, which I provided), I am guessing they will change that statement as well.

The resident filled out two work requests in the office. We agreed on an appointment date and time for maintenance to service the apartment and address all issues. Upon completion of all orders, the maintenance technician and the tenant both signed agreeing that the work has been finished.

[redacted],In an effort to close this matter peacefully, we will pay you for your flower pots. However, I have to disagree with most of your response in regards to the way that our company handles proper procedures and that if a tenant has a complaint that they are automatically asked to leave. This is completely untrue and I believe it is something said by you in order to defame our management name. We are a management company that cares about our tenants and do not go out of our way to harm them or make their lives harder. In your matter, we simply wanted to spruce up the property to make it a more enjoyable property for our tenants to live at. In the effort of our team doing that, unfortunately your communication with our staff was none existent in regards to your flower pots. The outcome ended up being that your flower pots were mistakenly thought to be a part of the complex, and therefor painted to match the rest of the flower pots on site. Again, we will reimburse you for these pots in an effort to satisfy this matter. There was also a letter of security deposit refund sent to you last month stating that there was no deposit nor any charges made in your name. We hope that these efforts will satisfy your complaints and that we can close this accordingly.Sincerely,Dick James & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in regards to my concern. I have spoken with Ms. [redacted] and she has agreed to keep me updated on the status of their action plan, and has also consented to emails (and text messages within business hours) regarding  any further issues at the property. I informed Ms. [redacted] that I understand the process to handle this situation is lengthy, nonetheless sporadic updates would give peace of mind (especially since this marijuana smoke issue has been going on for almost half of my 12-mo lease). Thank you for your assistance.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Firstly, I tried to solve the issue below with the apartment management, but they refused any credits in my rent account, so I have to complain you about them.

I would like to share my concerns about a bad incident that was a collapse of the bathroom ceiling in March 18, 2016 in my apartment, [redacted], with you. The apartment that I currently live is run by Skyview Villa Apartments. I will attach the pics taken right away the collapse. It was a sad incident, and one of my family members might have got killed through this unsafety situation because of the apartment management’s irresponsibility. The apartment was not safe at that moment, and the upstairs neighbor, [redacted], abused their apartment’s bathroom by filling up water inside the bathroom as stated by your handymen. I complained the apartment management about the issue many times, but they were not able to fix it. This situation lasted 3-4 months because there was leaking from the bathroom ceiling, but the management did not take care of it. The day after the incident, the boss of the apartment complex that I was told came to see the ruin in the bathroom. He did not take care of it, either. The bathroom was fixed in 3 weeks. I lost time and money because I had to keep myself at home while being fixed. My kids had to use the bathrooms outside. We could not take showers for a while, and the apartment management did not offer us any accommodation, either. I pay $750 per month, and I cannot get a better and safe service. There is a question coming up that it is about the safety of the apartment complex. Is it safe? We, as a family, complained about the bathroom ceiling leak for months, but they did not fix it, and take care of it. Finally, the whole bathroom ceiling collapsed in the bathroom, and fortunately, there was nobody in the bathroom at that time. One of my family members, including me, could have gotten killed or injured because of this collapse. Because of this, we could not go on a planned vacation that we had relatives who were waiting for us. After the collapse, the management did not look that they would fix it completely, and we asked them for it many times, and moreover my wife begged them for fixing the bathroom. After weeks, they fixed it, but I wonder that if the apartment is safe. Other apartments might get this bad experience, too, because the whole apartments do not look safe. My kids have some issues about using the bathroom because they have fears about having the collapse again. This is a psychological fear, but who caused it? Of course, the apartment management and its boss caused this through irresponsibility and not following the safety issues. The apartment management did not warn the upstairs neighbor that they filled their bathroom up with water. This is neglect. The apartment management and the apartment’s boss were irresponsible, did not take care of the issue, and they neglected the issue that they might have caused a human injury or death that the incident happened at 10 pm on March 18, 2016. So, my children, my wife, and I would like to complain about the apartment complex, which is [redacted]Desired Settlement: Before the collapse of the bathroom ceiling, I complained about the leak in the bathroom from the ceiling for months, and the apartment management did not take care of it, and then the incident happened. So, I am used to paying the rent every month as $750. The past three months my family and I suffered from the leakage that water coming from the bathroom ceiling that the water was yellowish, and most probably contaminated. For the past three months, my family and I could not get the proper service from the apartment management, so I would like a refund of the past three month’s rent. And, my children have still fears about using the bathroom because of the incident, and during the repair, my family and I lost time and money, so for the reimbursement of it, I would like to reside in the apartment free for months. Or, I would like a refund as six month’s rent in total, and finish my business with this apartment complex as soon as I get refunded.

Business

Response:

Dick James and Associates is a new management on site at [redacted]. When Dick James and Associates took over the property on 3/16/16, multiple work orders were pending to be completed. We did complete work orders by priority, and tried to get to all the problems as soon as possible. Management found out about the ceiling situation in unit 2507 #1 on 3/18/16 and a maintenance tech went to assess the issue the next day. An email was also sent by the tenant on April 2nd, in which the date of the incident is stated to be 3/18/16. Due to the extensive work that needed to be done in the bathroom, the work took 10 days to be completed. During this time, the tenants had access to a vacant unit to be able to use the bathroom facilities. However we do understand that this incident affected our tenants’ lives, and we agree to reimburse the tenant for the 10 days they were inconvenienced by this matter. We apologize for the inconvenience and we hope this solution satisfies both parties.

Consumer

Response:

I am rejecting this response because:

The issue I complained about is very

serious. The apartment complex's former handyman, [redacted], picked 6 big trash bin of collapse mass

because of collapsing the bathroom ceiling completely. Imagine that if the

ceiling dropped on one of my family members or me, what could it be, what

results could be? The owner of the property and its management need to think about the issue twice. I am sorry that the offer is not attractive. The owner of [redacted] knows the issue

very well. So, I reject this offer.

Thanks

Business

Response:

We apologize for the mix up. This notice was sent in error and the message has been relayed to the resident. The resident is receiving free rent for the month of May.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My Air was out from 8/13/16-8/17/16 me and my daughter suffered heat exhaustion due to the apartment complex not coming out to fix my air that's under their maitencence I have an infant child who suffered really bad heat rash. I had to purchase food for 5 days straight because I couldn't cook due to my house being so hot! The front office was laughing in my face told me it wasn't their problem and he'll be out when he comes out they gave me a fake number to the air conditioner man. They finally arrived 8/17/16 at 7 pm we went 5 whole days with no air in tripple digits weather my window has no screen on it! I'm scared to open it due to my infant child falling out with no screen . Then the offices gave me a 30 day notice !Desired Settlement: I want these apartments up to code enforcement because a lot of appliances aren't working . They aren't prompt and I want to get refunded for my 5 days of expenses having to gas up my car to get out the house so we can try not to be in the heat all day food and had to buy fans to try to keep some kind of cool

Business

Response:

It was brought to our attention on Monday, August 15th, that the AC had gone out in this tenants unit over the weekend. We sent our maintenance technician to assess the situation and it was an issue that could not be handled in house and required and outside vendor. During this time of the year, it is often difficult to get AC vendors out to address AC issues right away as it is a busy time of the year for them. We were able to call the AC vendor and get them out to the property by Wednesday, August 17th in the afternoon. The vendor was able to resolve the AC issue that day. In addition, the City of Rancho Cordova Code Enforcement office conducted a unit by unit inspection earlier this year and it was reported that the property was up to code. The 30 day notice that was issued to the tenant was completely unrelated to any reported maintenance issues; it was due to inappropriate behavior with our office staff.

Review: This complaint is in regards to how the property managers at Regency Cove Apartments handle disputes with their tenants. I have been living here for over a year and have many negative experiences with management. They never want to take ownership of their role nor provide good customer service to their tenants. I have had three vehicles damaged while living here due to rowdy tenants and landscapers contracted through [redacted]. Today I specifically brought an issue to the attention to [redacted] who is filling in for the manager on leave. I explained to him that I've been complaining to [redacted] Complete Landscaping for two weeks because landscapers continue to blow debris onto my vehicle. I explained that I have to park on the street so that I can see my vehicle from my apartment due to past vandalism. He even witnessed an confrontation I had with the landscapers the morning of 8/11 but was still very apathetic to my issue and was not interested in my valid complaints. I asked that he please advocate for the me to the contractor, as I am a tenant and their contractor is damaging my property. Besides telling me to just move my car he was not understanding to the headache and lack of comfort I already endure by having to park the equivalent of a half a block away from my doorstep.Desired Settlement: I request that the issues with management and their ability to effectively provide customer service, be empathetic to tenants and their complaints, and frankly have a backbone and advocate for those paying rent be resolved. The manager does not have to agree in order to do their job with dignity. [redacted] was aloof and seemed annoyed. There were long, "well what do you want me to do about it" pauses in our conversation that were off-putting. I'm sorry to have disrupted your morning, but mine was too.

Business

Response:

Hi there,I apologize for the issues you have been having at the property. We value your residency and would hope that we can continue with a good relationship. We have spoken to the landscape company and they have assured us that you will not have any more issues with your car. I have also spoken with our staff so that they are aware of the issue with the landscape company and that they are to take this matter very serious. If you have any further issues, do not hesitate to contact me directly as the regional manager of Regency Cove. Sincerely,[redacted]Dick James and Associates, Inc

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.