Digital Forensics Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],   We are very sorry to hear about your problems in regards to your forensic report. As you recall the Phase I Report you received consisted of an initial device examination which contained an inventory of the artifacts we saw present, keyword totals, and samples of those artifacts. The Phase II Report that was shipped to you on an external hard drive contains the full forensic report which allows you to gain access to all the data referenced in the Phase I. The drives do function on any windows or mac computer but do require a significant amount of resources to run some of the reports. When our technician logged in with you via [redacted] he did note that since your computer was older it may have trouble running some of the reports efficiently and made recommendations as to which reports would require the least amount of resources while still giving you access to all the data we were able to provide to you. We also created a supplemental report that just contained the keyword relevant information you requested which should run with less resources needed. We do have a dedicated support staff that is more than willing to help you through those reports and guide you to the samples that were provided in the Phase I as well as any other information you are trying to locate. You can always reach us at [redacted] so we can schedule an additional data review.