Digital Press Videogames, LLC

All maintenance issues were taken care of in a timely manner per the Texas Property Code The tenant did not give proper notice See attached email from my account manager with [redacted] The tenant gave notice on August 12, The notice to vacant was due in our office no later then July ,if the tenant wanted to move out at the end of August The tenant will be responsible for all the remaining chargesThank you

Complaint: [redacted] I am rejecting this response because:Does this look like a property that wasn't cleaned? I don't know whose oven that isWe did not move out on July 11thWe moved out on June 30th, 2017, as stated on our lease and our notice to vacate that we providedThis would explain the high grass, assuming you actually did have your guy there on July 11th as statedKeys were left in the lockbox outside the front door, as requested by one of your agents, Randy (I have the emails on file of that request)An official change of address was submitted to USPS after move-out, a valid email and phone number (which your company was using to contact me back and forth just weeks, even days, prior to move out) were available, none of these methods were used to try and contact us and notify us of any deductionsThis case is not resolved, we have decided to handle this through the court system Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: After reading the response from the owner of the residence we were attempting to move into we had to make a reply due tothe fact there were a lot of facts that were not presented properly or were completely false Below is a list of facts that can beproven with paper work or pictures if it were to be requested We are appalled at the statements that were falsely made about our approvalof the poor conditions that could be closely related to slum living The landlord even made a remark that, "You get what you pay for” inregards to the fact that it was a low income areaYet we had seen another similar apartment owned by the same landlord and it was inmuch better condition even though it was still in the same price range as this residence First of all, there was no second lease given even though we were told there would be because the modate had been changed from thefirst one due to the fact we were not satisfied with the conditions of this apartment, nor did it satisfy the description of a "move in readyhome" The statement where he says there was a problem with theDocuSign is falseWe can produce that document and show that one of us signed it without a problem We were led to believe that the walk through would be done after all the adjustments of the said apartment were completed We kept in constantcontact with the receptionist so that we knew the progress that was taking place The walk through was done a few days later with the understandingthat things would be done according to the “move in ready” conditions prior to us occupying the residence, yet it was clear that nothing had been done,so we then reconsidered taking the apartment until it was satisfactorily prepped for new tenants to move inWe were then told that if we backed outnow he would not be refunding our security deposit on the apartment It had taken several days just to get to thispoint so instead of taking the loss we gave it more time to see if we could gethis cooperation in caring for the pest infestation They claimed that a professional extermination had been done days prior to giving us the key, yet when we went to inspect it on our ownwe still found live roaches (in the dishwasher that was filled with water as well, along with other areas of the home), and no trace of dead onesWedecided to purchase some powerful gel online and laid it around the house ourselves We went back the next day and found several dead ones lying onthe kitchen floor as well as a few here and there throughout the houseWe have two small children and were taking our own precautions to eliminatethis problem if we decided to move inThere was no proper cleaning done concerning the bugs or the rugsThey hadn't even been vacuumed let aloneshampooed professionally.Paragraph 15A of the Lease also states that the Residential Inventory and Condition Form must be returned to the office within days uponmoving in We hadn't even attempted to move in with the roach situation clearly not taken care of We did produce a listof repairs and requests to make the resident fulfill the "move in ready" conditions and the list was refused by the landlordSince things were taking a lengthy amount of time to get done we agreed that there would have to be a second Lease written up to adjust themodate so that it could be prorated for the rent payment No second Lease was produced at this point.The original Lease (dated April 13, 2015), also stated in Paragraph that there would be a refrigerator provided for the apartment and it hadn't beenadded at the time we inspected the residenceThey stated the refrigerator would be put in when we moved in and that the dishwasher's floodedsituation would be cleared once it was run through for the first time, yet it was consumed of roaches the first time we inspected the home and itstill has stagnant water in it There was no electricity available for the residence during the whole time we were negotiating the conditionsof this placeThat alone proved there was no vacuuming or shampooing done anywhere in the place at any timeWith all that hadn't been handledproperly we were skeptical about trusting that the refrigerator would even be supplied By then we decided we weren't moving in if the landlordpersisted on not cooperatingWhen we told them about this he told us we wouldn't be getting back our security deposit if we pulled out nowWefelt that that didn't seem legal but were willing to take the chanceThe first Lease Commencement Date was April 13, 2015, so if there were two Leases given, what was the second Lease date and where are theoriginals and copies with our signatures since it was given in person? If a Lease is signed and it is understood that the conditions of theresidence is acceptable by the tenants, then why is a tenant given a Residential Inventory and Conditions Form and requested to return it tothe landlord within 3-days of the modate? Leases state that if the tenant fails to return the form on time the property will be deemed as"free of damage" Yet, if the tenant does hand in a list (with multiple repairs) it means nothing, because you accepted the"move-in" conditions when you signed a Lease So when you signed the Lease the landlord isnot required to fix them if they are not against the "move in ready" conditions? So what is this meant to cover, things such asbroken baseboards, burnt out outlets, highly damaged carpeting, and writings on the wall from previous tenants?Since reporting the landlord to the Revdex.com we were given a Day Notice, that was posted to the door and it stated that we were no longer allowed to reside at this residence We went to their office in hopes that they would explain it to us and they said it was self-explanatory so we return the key and we were told that we wouldn't be getting back our first month's rent or our security depositI don't understand how he could deny us either money's but we are now at a standstill and have had to be homelessfor a longer period of time because we no longer have funds to move on to another more respectable unit We are seeking legal action Regards, [redacted]

K Clark Property Management does take every client and customer situation seriously In this case our customer is complaining about a neighbor and situations that only she really knows about, sees and hears We asked that the tenant take pictures of any situations she thought were life threatening so that she could have her own proof (as she mentioned, in case it takes police too long to show up) We also asked so that we could have evidence or proof for our clients (the owner’s of the home) Just hearing from her that gunshots were fired next door is something we can’t personally handle on our own because we are not law enforcement If the tenant goes through the steps of calling the police for a domestic disturbance then the police would advise her on the best steps to take, etcbased on the situation It seems that the tenant misconstrued what our property manager was trying to explain as far as letting her out of her lease Although we do work for the owner of the property, we would never say that our business with the owner mattered more than one’s life We were simply trying to explain the extent of expenses and steps to let someone out of their lease before their lease expires

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because:I have documented evidence in which I did not receive a call from a [redacted] employee on 7/12/17, as the owner has statedI have documented evidence of serval attempts to obtain clarification I have documented evidence in which I was not contacted by the owner until I put in writing about a possible grievance to be filed to TRECThe company engaged in unethical practices and should be held accountable for such actionsRegards, [redacted] Regards, [redacted] Johnson

Tenant moved out on 07/11/and did not provide our company with a forwarding address per the lease The walk thru was completed by [redacted] on the same day The itemization of security deposit was also sent out to the tenants address on 07/11/because they did not provide our company a forwarding address.Tenant stated they had yard mowed three days before move out which is not correct Our pictures were completed the same day we took possession of the property The grass was highThe grass does not grow this much in three days The house was not ready to be move in for our next tenant The stove, light fixtures and etc were dirty The tenant did not turn in any invoice showing they had any company clean their home The itemized breakdown shows exactly what the tenant is responsible for per their lease See attached These items to be completed are the tenants responsibility not the owners per the lease We work for the owner to make sure the tenants are following the lease and the unit is ready for the next tenant [redacted] took pictures during his move out inspection Attached are just two pictures of the grass and the stove showing they were not done per the tenant Our company will not reverse any charges that the tenant is responsible for

Complaint: [redacted] I am rejecting this response because:So now we’re saying that I’m lying about the things happening in my home? If K Clark would like to install cameras to view the problems, they are more than welcome toYes, only I know about them, but I do have phone records that show I called the policeSo I can’t be just making this stuff upYes they did ask for proof, but only of the cars that were in front of the home and of the trash, which I sent for a week straightI have the email thread and the photos if you’re needing proof of itI have been nothing, but helpful in providing them with information that they have requestedI also have a few videos of (mainly just sound) of their partiesBut if K Clark think it's safe for me to go outside and record a fight or gunshots, I draw the lineAnd as far as the comment that your property manager said, when I asked him if his business was more important that his tenants life, he SCOFFED at meSo yes, I would say that that is exactly what he was sayingAnd by continuing to nitpick and practically call me a liar instead of assisting me, you’re continuing to put my life in danger Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We have been in contact with the tenant, she understands the lease and both parties consider the matter satisfactorily resolved

Complaint: ***
I am rejecting this response because: *** and his associates have multiple complaints and multiple bad reviews to back up my statements, of having lousy business practicesAll it takes is a moment to research this realty company to find they have an extensive record of complaint with multiple agency's. Money in my account has no issue in this argument as explained in the original complaint, first months are not in question and have been resolvedIt's the 3rd 4th and now 5th monthOnce again this company has a practice of pushing people around to get more feesExample, this morning I recieved a call from *** that if I did not remove the Revdex.com complaint, I would be hit with all fees, although I have already paid rent and my check was accepted and cashedWhen I tried to speak he told me.I could do anything about it and hung up on meVery professional right? At this point I will file a complaint with every agency I canThis *** guy is a JOKE of a business manEnough of the lies and enough of feesI truly cannot believe he feels he can charge me fees because he doesnt like how I.am handlling this situationI am a business owner of years, we have been with the Revdex.com for of those years and this is the kind of company we do not want the Revdex.com to representI again will see *** in court, not for money but for the principle of his business practices if he charges me any fee that is not earnedPeople like *** need a lesson in ethics and customer serviceI ask that you guys at the Revdex.com do something about thisI am a customer as well as a member of this fine organization and I want to make sure people like *** get called out for shady business practices.
Regards,
*** ***

We never once called the tenant a liar nor did we ask her to jeopardize her life to take videos. We explained to the tenant that there was a process in requesting an early termination. We also explained that we were in the process of evicting the neighbor which was causing the problems; so the tenant's neighbor has vacated the property. We will continue to communicate with the tenant regarding any issues and apologize if any communication from our office was taken as an insult

*** *** did not lie to our potential tenant; in fact the client was sent an email on September 7, at 8: a.m. This email stated the following: Attached are the application and the related forms. Please fill out, initial, sign and return to the office along with
the app fee($per applicant) & security deposit ($1,225), copy of ID & SSC, and last three check stubs or proof of income. App fee and security deposit must be in certified funds or paid online. If you would prefer to pay online let me know and I will have the office set up an account for you (See Attachment #1).On September 7, at 9:a.mthe client responded to *** with the following email message: ***, we would love to pay the deposit online; that would be much easier. We will get the application to you ASAP; signed by applicant (See Attachment #1).On September 15, both clients signed a detailed “Application Deposit Agreement” which states that both application fees and deposits are required in order to process applications (See Attachment #2).On September 16, the client faxed the applications to our office. It was clearly explained to the client by *** *** on email and verbally that the security deposit was required in order to process their applications. It was also acknowledged by the client's response stated above on September 7, that they would love to pay the deposit online. Not at any time did *** *** tell the clients that they could turn the security deposit in after we would run the application.On September 21, the clients wife sent a text to *** stating “I will be in tomorrow (into the office) to pay the deposit and application fee. I had to have surgery this last week so it’s been hectic. I just wanted to make sure that you were able to reserve the unit or at least a side unit for us before we paid the fees”. (See Attachment #3)On September 22, the client’s wife only dropped off the application fees(& no deposit). This contradicts what she had text *** the day beforeOn September 23, at 10:a.m*** *** emailed the client about the security deposit being paid. The email stated the following: Attached are the photos of Unit and a video tour (link was sent). Please let me know if you will pay the deposit online or cashier's check. They will need this to complete the application process. If you have any questions or need anything else let me know (See Attachment #4).On September 23, at 10:a.mthe clients responded to the request: We will do it online, no problem (See Attachment #4).Not at any time was *** *** or *** *** unprofessional towards the clients nor were any threats made. Our company has handled these clients with extreme professionalism that we provide to all our other tenants/clients.This client who is military personnel has provided information and facts with the Revdex.com about our company. All communication between *** and the clients are the facts listed above and are proven in the emails attached; emails do not lie. During the entirecommunication/email process *** stated what was required by the clients from the beginning. All this information is also listed online in the MLS. Apparently this client did not have the money for the security deposit because on several occasions they acknowledged that they were paying online or bringing it in to our office. Our company has policies that were followed by both *** and ***. Both *** and *** explained the process to these clients and the clients basically did not do what they were supposed to do.?

Complaint: ***
I am rejecting this response because:I called *** company on July 10th to ask for move out clarificationA *** employee advised me I had to move out July 31stI rushed to move out and turned in keys on July 31stI ask why I received bill for August/then advised (on July 31st) by a different *** employee that my move out date was August 31st- I then questioned why I was advised to move out on July 31st and never received clarification from ***s leasing agentClarification was received from Mr*** on August 30th. I am being charged for rent for August, but I was advised I had to move out July 31stI am being charged for late fees for August, but I was advised I had to move out July 31stI am being charged $to cut/edge front and back lawn, but I had lawn service and had the yard cut days prior to move out date I emailed leasing agent on July 12th to inquire on additional move out clarification, but received no response I emailed *** *** on July 31st (day I turned in keys) to inquire on conflicting information received and additional move out clarification, but received no response until August 30th See attached phone and correspondence between *** employees and myself
Regards,
*** ***

Tenant moved in the property on 05/22/17.July 1, payment was an NSF on July 7, 2017August 1, payment was NSF on August 4, 2017 Tenant has had NSF checks since the time they have moved into the property. Our company policy is once a tenant has a NSF check or payment then they
will have to pay with certified funds. Tenant called in and was upset that he could not make an auto payment on his account. *** explained to him on September 7, that all future rent payments would have to be paid with certified funds. He got extremely upset with *** because she explained to him our policy and that this issue was his fault and not our company. *** explained to him that only certified funds will be accepted but the tenant sent in a personal check on October 4, for rent and late fees. It is not our company responsibility to make sure the tenant has money in their bank account each month to pay their rent. The tenant got extremely upset with our staff including myself for his own mistakes. Our company will not accept any personal checks from this tenant. All late fees due to the NSF will not be reversed from the past or future. If the tenant pays with a personal check to our office, it will be held and not deposited. This has been communicated to the tenant by both *** and *** EClark. The only person that the tenant has to blame for the issues and charges is himself

Attached is the lease that the tenant signed Please see the paragraph that is marked with a circle around it This clearly shows what the tenant needs to do when turning in notice to vacant Please see the bottom of each page where the tenant initialed or signed it The tenant failed to submit the proper notice All charges will remain. Thank you

Complaint: ***
I am rejecting this response because:When a company makes a mistake in person, they pull their emails as a result to attempt to make a military service member look like they are at fault This should show disgrace and the inability to communicate ***'s discussion with my wife and I was not recorded and the minute we called them out on their mistake over phone call, they sent emails that countered what they said This clearly proves to me this company is a jokeAnd future tenants, beware, they have bad reputation across San Antonio.I had no reason as a future tenant to lie about this, there was no beneficial gain for me, nor do I want a thing from this companyI want the community to watch out for liars and bad business They even slandered a decorative disabled veteran There is no respect, honor, or truth I talked to Clark himself, and even he said he doesn't trust veterans and service members because they do not do what they say He holds bias against military members for no reason and disrespects them.They discriminated against me and treated me horribly because the honorable service I have given to my country.Investigate the phone calls, if their an honorable business, hopefully you can capture the phone conversations, since they like to lie via email
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The leasing office said that I was the 'only' person that could see and/or hear the problems happening. So that's how they were asking me to jeopardize my life to take footage, so that I could prove what I was seeing since the police call logs were not sufficientYes, since then the tenants have vacatedBut I had to call the police this week because I came home to see their sliding door had been shattered inThe rental property has known about this for at least three days and still hasn't boarded up the houseI have seen the tenant still going in the building, as recently as last nightMy safety is still a concern since the tenants clearly have no intent to leave the property quietly and safelyIt is my rental properties duty to maintain peace and quiet, as well as ensure my safety at their property, per the Texas tenant rightsAlthough my neighbors have moved, I do not foresee them leaving me aloneA relative of the tenants has been to my house twice this week, banging on my windowsShe even came through my back gate to bang on my bedroom glass door and my back doorClearly eviction will not be enough
Regards,
*** ***

First and foremost the tenants did review, initial and sign 16 pages of the TAR Residential Lease with our Property Manager.  The signed lease that we have was actually the second lease that the tenants had viewed and signed because they had problems with docu-signing the first lease so we...

adjusted the commencement date.  Although the tenants did view a similar property, our Property Manager did walk and view the property for which the lease was signed with the tenants.  We had a professional go out and exterminate the property prior to the scheduled move-in date (which will cause the active bugs to die).   As a courtesy we did send our cleaning crew back out to the property to sweep and clean up any bugs that had died since the exterminators visit first and follow-up visit.  The tenants did comment on the carpets and although the carpets had been professionally cleaned our Property Manager did advise the tenants that a bleach stain or a burn mark did not require the carpets to be "replaced".   Paragraph 15.A. of the signed Residential Lease states that "Landlord makes no express or implied warranties as to the Property's condition.  Tenant has inspected the Property and accepts it AS-IS..." During the walk-thru the tenants also requested new paint and new cabinets and they were advised that Owner had not approved either expense at this time.  Once the lease is signed the entire contractis in full effect.  The second signed lease had the commencement date changed to April 13, 2015.  Keys were picked up on April 13, 2015. The Residential Lease was signed on April 14, 2015.  Paragraph 34.B.(iii) of the signed Residential Lease states that "It is the Tenant's responsibility to determine, before signing the lease if Tenant is satisfied with the Property's condition.  Paragraph 34.J. of the signed Residential Lease states that "This lease is binding upon final acceptance.  READ IT CAREFULLY.  If you do not understand the effect of this lease, consult your attorney BEFORE signing.In closing the tenants signed the Residential Lease, the property was taken off the market and the Owner expected the 12-month contract to take effect on the said commencement date.

The Residential Inventory and Condition Form is used to protect the tenant when lease is expiring, and helps determine normal wear and tear vs. tenant caused damage when itemizing and returning the Security Deposit.  The tenant’s list of “requested” repairs is considered, they are addressed with the property Owner, and a decision is made.  The tenant has stated that they had observed the property several times, and the tenants were made aware of which items would be addressed, and which ones would not be addressed.  Whether the electricity was turned on by CPS in time for a showing does not “prove” that cleaning was not done.  Our carpet and cleaning experts do have their own sources to provide electricity to their tools in the event that a property does not have electric at the time of service (i.e. gas powered generators).  We do have proof of hiring an exterminator for roaches and a complete follow up, carpet cleaners, and general housekeeping. The tenant’s decision to purchase their own chemicals is beyond our control.When a tenant picks up keys and signs the lease they are considered “taking possession of the property”.  The signed Residential Lease is a binding document and takes precedence over the tenant’s claim that they had not even attempted to move in.  We have zero control over the tenant’s decision/claim to not move into the property.  We have been in the business for many years and have had dozen reasons on why a tenant “chooses” not to move into a property whether it be a change of job, a death in the family, a broken relationship, etc…. (and the list goes on…). The tenant’s decision to back out of the lease has cost the Owner and no monies will be refunded.  This decision was not reached due to the tenant’s contact with Revdex.com.  As stated before the Residential Lease was signed and considered a full and binding contract; therefore the 3-day notice that was posted was for the failure to pay rent.

Tenant moved out on 07/11/17 and did not provide our company with a forwarding address per the lease.  The walk thru was completed by [redacted] on the same day.  The itemization of security deposit was also sent out to the tenants address on 07/11/17 because they did not provide our company a...

forwarding address.Tenant stated they had yard mowed three days before move out which is not correct.  Our pictures  were completed the same day we took possession of the property.  The grass was high. The grass does not grow this much in three days.  The house was not ready to be move in for our next tenant.  The stove, light fixtures and etc were dirty.  The tenant did not turn in any invoice showing they had any company clean their home.  The itemized breakdown shows exactly what the tenant is responsible for per their lease.  See attached.  These items to be completed are the tenants responsibility not the owners per the lease.  We work for the owner to make sure the tenants are following the lease and the unit is ready for the next tenant.  [redacted] took 204 pictures during his move out inspection.  Attached are just two pictures of the grass and the stove showing they were not done per the tenant.  Our company will not reverse any charges that the tenant is responsible for.