Digital Press Videogames, LLC

K Clark Property Management does take every client and customer situation seriously.  In this case our customer is complaining about a neighbor and situations that only she really knows about, sees and hears.  We asked that the tenant take pictures of any situations she thought were life...

threatening so that she could have her own proof (as she mentioned, in case it takes police too long to show up).  We also asked so that we could have evidence or proof for our clients (the owner’s of the home).  Just hearing from her that gunshots were fired next door is something we can’t personally handle on our own because we are not law enforcement.  If the tenant goes through the steps of calling the police for a domestic disturbance then the police would advise her on the best steps to take, etc. based on the situation.   It seems that the tenant misconstrued what our property manager was trying to explain as far as letting her out of her lease.  Although we do work for the owner of the property, we would never say that our business with the owner mattered more than one’s life.   We were simply trying to explain the extent of expenses and steps to let someone out of their lease before their lease expires.

All maintenance issues were taken care of in a timely manner per the Texas Property Code.  The tenant did not give proper notice.  See attached email from my account manager with [redacted].  The tenant gave notice on August 12, 2017.  The notice to vacant was due in our office...

no later then July 31 ,2017 if the tenant wanted to move out at the end of August.  The tenant will be responsible for all the remaining charges. Thank you

Complaint: [redacted]
I am rejecting this response because:Does this look like a property that wasn't cleaned? I don't know whose oven that is. We did not move out on July 11th. We moved out on June 30th, 2017, as stated on our lease and our notice to vacate that we provided. This would explain the high grass, assuming you actually did have your guy there on July 11th as stated. Keys were left in the lockbox outside the front door, as requested by one of your agents, Randy (I have the emails on file of that request). An official change of address was submitted to USPS after move-out, a valid email and phone number (which your company was using to contact me back and forth just weeks, even days, prior to move out) were available, none of these methods were used to try and contact us and notify us of any deductions. This case is not resolved, we have decided to handle this through the court system.
Regards,
[redacted]

We have been in contact with the tenant, she understands the lease and both parties consider the matter satisfactorily resolved.

Complaint: [redacted]
I am rejecting this response because:So now we’re saying that I’m lying about the things happening in my home? If K Clark would like to install cameras to view the problems, they are more than welcome to. Yes, only I know about  them, but I do have phone records that show I called the police. So I can’t be just making this stuff up. Yes they did ask for proof, but only of the cars that were in front of the home and of the trash,  which I sent for a week straight. I have the email thread and the photos if you’re needing proof of it. I have been nothing, but helpful in providing them with information that they have requested. I also  have a few videos of (mainly just sound) of their parties. But if K Clark think it's safe for me to go outside and record a fight or gunshots, I draw the line. And as far as the comment that your property manager said, when I asked him if his business was more important that his tenants life, he SCOFFED at me. So yes, I would say that that is exactly what  he was saying. And by continuing to nitpick and practically call me a liar instead of assisting me, you’re continuing to put my life in danger.
Regards,
[redacted]

[redacted] did not give proper notice per her lease agreement.  The lease agreement signed by [redacted] clearly explains what she needs to do.  [redacted] called  [redacted] on July 12, 2017 at aprox 10:00am. [redacted] was also present with [redacted].  [redacted] called to explain...

that she did not give the proper 30 days notice per the lease.  [redacted] explained that she would be responsible to the end of August for all rent if she moved out early.  [redacted] read the paragraph from the lease so that [redacted] would clearly understand everything.  [redacted] also received a copy of the lease  before moving in the property.  [redacted] turned in her notice to vacate on July 10th, 2017.  If she wanted to move out at the end of July then her 30 days notice to vacant would be due in our office no later then June 30,2017.  Per our conversation with [redacted] on August 30, 2017 she remembered speaking to one of my employees but did not remember her name.  [redacted] put [redacted] on hold for a few minutes to pull up the file.  [redacted] explained to [redacted] what she needed to do and the date that her 30 days notice to vacant was due.  Jason Henderson was present. So even after [redacted] explaining all this to [redacted], she still decided to move out early.  [redacted] Realty will not credit [redacted] Johnson for any of the outstanding charges.  All outstanding charges will be sent to collections.  Thank you

This property was not left in the great condition as the tenant has stated. Our property manager Carlos took over 135 pictures on the move out after the tenant turned over the property to our company. [redacted] from Clark Realty is sending the tenant all the pictures that were taken so she...

can see everything. The tenant stated that she paid a professional company to clean her place. My recommendation is that the tenant send all the pictures we sent her to the cleaning company and ask for her money back. Some of the items that were not cleaned: Baseboards, stove, AC return vent, window sills, ceiling fans, kitchen sink, some kitchen cabinets, and mini blinds. Our company works for the owner and there is no reason why the owner should pay someone to do the items that the tenant is responsible for. [redacted] sent the itemized breakdown to the address the tenant gave our company on February 10, 2017. [redacted] is emailing her the same information again! The tenant called our office today on February 20, 2017 and spoke to [redacted] for the first time. The only person the tenant should be upset with is herself or the companies she hired. The grass and backyard was horrible as well. The tenant will not be receiving any money back due to the condition she left the property. Good Luck.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:  After reading the response from the owner of the residence we were attempting to move into we had to make a reply due tothe fact there were a lot of facts that were not presented properly or were completely false.  Below is a list of facts that can beproven with paper work or pictures if it were to be requested.  We are appalled at the statements that were falsely made about our approvalof the poor conditions that could be closely related to slum living.  The landlord even made a remark that, "You get what you pay for” inregards to the fact that it was a low income area. Yet we had seen another similar apartment owned by the same landlord and it was inmuch better condition even though it was still in the same price range as this residence.      First of all, there was no second lease given even though we were told there would be because the move-in date had been changed from thefirst one due to the fact we were not satisfied with the conditions of this apartment, nor did it satisfy the description of a "move in readyhome".  The statement where he says there was a problem with theDocuSign is false. We can produce that document and show that one of us signed it without a problem.      We were led to believe that the walk through would be done after all the adjustments of the said apartment were completed.  We kept in constantcontact with the receptionist so that we knew the progress that was taking place.  The walk through was done a few days later with the understandingthat things would be done according to the “move in ready” conditions prior to us occupying the residence, yet it was clear that nothing had been done,so we then reconsidered taking the apartment until it was satisfactorily prepped for new tenants to move in. We were then told that if we backed outnow he would not be refunding our security deposit on the apartment.  It had taken several days just to get to thispoint so instead of taking the loss we gave it more time to see if we could gethis cooperation in caring for the pest infestation.       They claimed that a professional extermination had been done days prior to giving us the key, yet when we went to inspect it on our ownwe still found live roaches (in the dishwasher that was filled with water as well, along with other areas of the home), and no trace of dead ones. Wedecided to purchase some powerful gel online and laid it around the house ourselves.  We went back the next day and found several dead ones lying onthe kitchen floor as well as a few here and there throughout the house. We have two small children and were taking our own precautions to eliminatethis problem if we decided to move in. There was no proper cleaning done concerning the bugs or the rugs. They hadn't even been vacuumed let aloneshampooed professionally.Paragraph 15A of the Lease also states that the Residential Inventory and Condition Form must be returned to the office within 3 days uponmoving in.  We hadn't even attempted to move in with the roach situation clearly not taken care of.  We did produce a listof repairs and requests to make the resident fulfill the "move in ready" conditions and the list was refused by the landlord. Since things were taking a lengthy amount of time to get done we agreed that there would have to be a second Lease written up to adjust themove-in date so that it could be prorated for the rent payment.  No second Lease was produced at this point.The original Lease (dated April 13, 2015), also stated in Paragraph 2 that there would be a refrigerator provided for the apartment and it hadn't beenadded at the time we inspected the residence. They stated the refrigerator would be put in when we moved in and that the dishwasher's floodedsituation would be cleared once it was run through for the first time, yet it was consumed of roaches the first time we inspected the home and itstill has stagnant water in it.  There was no electricity available for the residence during the whole time we were negotiating the conditionsof this place. That alone proved there was no vacuuming or shampooing done anywhere in the place at any time. With all that hadn't been handledproperly we were skeptical about trusting that the refrigerator would even be supplied.  By then we decided we weren't moving in if the landlordpersisted on not cooperating. When we told them about this he told us we wouldn't be getting back our security deposit if we pulled out now. Wefelt that that didn't seem legal but were willing to take the chance. The first Lease Commencement Date was April 13, 2015, so if there were two Leases given, what was the second Lease date and where are theoriginals and copies with our signatures since it was given in person?  If a Lease is signed and it is understood that the conditions of theresidence is acceptable by the tenants, then why is a tenant given a Residential Inventory and Conditions Form and requested to return it tothe landlord within 3-5 days of the move-in date?  Leases state that if the tenant fails to return the form on time the property will be deemed as"free of damage".  Yet, if the tenant does hand in a list (with multiple repairs) it means nothing, because you accepted the"move-in" conditions when you signed a Lease.  So when you signed the Lease the landlord isnot required to fix them if they are not against the "move in ready" conditions?  So what is this meant to cover, things such asbroken baseboards, burnt out outlets, highly damaged carpeting, and writings on the wall from previous tenants?Since reporting the landlord to the Revdex.com we were given a 3 Day Notice, that was posted to the door and it stated that we were no longer allowed to reside at this residence.  We went to their office in hopes that they would explain it to us and they said it was self-explanatory so we return the key and we were told that  we wouldn't be getting back our first month's rent or our security deposit. I don't understand how he could deny us either money's but we are now at a standstill and have had to be homelessfor a longer period of time because we no longer have funds to move on to another more respectable unit.  We are seeking legal action.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because:I have documented evidence in which I did not receive a call from a [redacted] employee on 7/12/17, as the owner has statedI have documented evidence of serval attempts to obtain clarification I have documented evidence in which I was not contacted by the owner until I put in writing about a possible grievance to be filed to TRECThe company engaged in unethical practices and should be held accountable for such actions. Regards, [redacted]

Regards,
[redacted] Johnson

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]