Dignity Health

I have a new doctor , DR Qi in Santa Cruz, and I'm having problems with her for not filling my prescriptions on time every month. One of them, I was told by DR Qi, could cause me great harm and even death if I stopped taking it. This prescription was given to me by my previous doctor, now retired as well as two hospitals. Its all in my medical records. I question if they were ever read by DR Qi. I have to call her office every day for a week to get it filled . I expect more from Dignity Health. FIX THIS PROBLEM ! I'm 74 years old and disabled and don't know what to do about this problem. I will contact the AMA and her insurance co. if this isn't resolved.

Horrible, irresponsible, careless, grossly overpriced, rude company. They asked for my SSN in email just to reset password at their bill pay portal which doesn't work. I escalated personally to an executive at St. Francis hospital and after 6 weeks of that, the same behavior continues.

Their services are GROSSLY overpriced.

This company is WORSE than the DMV. Run away and avoid like the plague.

Dignity Health is the worst so called Emergency room I have ever encountered in my entire life! Not only was the doctor, Dr. Hardwick unprofessional and sloppy, I was there for over 4 hours and all I had done was 3 stitches in my thumb and glue on my elbow to close a wound. On top of the awful experience their billing department or third party and all parties in between just give you the run around when it comes to handling your bill. They still owe me over 200 dollars and I have been arguing with them since May 2018. They originally owed me over 500 dollars and only gave me partial payment. The rep. stated that its policy to pay out any outstanding balances and then send out refunds or credits to the account. Even though they called and asked me if I wanted the full refund or to pay the rest of the bill. and I told them I would pay the remaining separately since I was filing a complaint against the doctor. This whole experience has been a nightmare I would rather suffer than to ever go to this hospital ever again!

Went to Chandler Regional Emergency Room in March 2018. Just got a bill where they charged my insurance over 18,000! Are you insane 18000! I have been to more than 1 emergency room in my life and have never seen a bill for 18000! Don’t go here there is some type of insurance fraud going on! I will not be paying my portion of my bill until someone can give me a ligitimate explination as to why sitting in a triage unit for 3 hours having an IV line with one dose of non narcotic medicine, having a CT and Ultrasound done and blood work drawn cost 18000.

This is the worst medical office I have ever experienced in my 60 years. The front desk is rude--They overbook appoinments--or simply book them on the wrong daty. For example. I called 5/29 for an appointment for my 90 year old mom. I was given an appoinment for 5/29 at 10:15 with her Dr. We arrived at 10:15, they could not find it at the front desk. Then they found it under tomorrow 5/30. I would not have booked tomorrow as my schedule is already full. The front desk told us she could be seen by another Dr., Dr. Rodriguez. We waited until 10:45, 30 minutes later, I asked the fron desk how much longer? She called someone who told her the Dr. was 1 hour behind. How can they make an appointment knowing they are already 1 hour behind? NEVER go to this clinic unless you have nothing to do--or are homeless and need a cool place to sleep. Don't worry about being botherred. It will take forever for anyone at that front desk to notice you.
If I could give this a smaller rating--I would.

2016 I visit a Dignity Health Medical Foundation doctor, 2 months after this visit I received a letter from Dignity stating that I might be covered by multiple insurance companies. I am asked to contact my insurance carrier directly to update my coordination of benefits status. After taking with Medicare I call Dignity and inform them that the issue with Medicare has been fixed. I am told by Dignity they will resubmit the claims. This same month I receive a bill from Dignity, a month later I receive a bill and a month after this I get another bill. Each time I call and the last time in Dec 2016 I am told by Dignity they will resubmit the claims.
March 2018, I received three different bills from Dignity Health Medical Foundation; these bills are the same bills I was sent back in 2016. I call Dignity and again they tell me they had resubmitted these claims to Medicare and they had been denied.
March 2018 I call Medicare and we talk about the multiple bills and conversations I have had with Dignity Health Medical Foundation. We talk about the multiple bills and the first submittal by Dignity. We talk about my conversation with Dignity back in Dec 2016 and them telling me that they had resubmitted the claims. I ask the Medicare rep if Dignity every resubmitted these claims, I am told by Medicare “Dignity did not resubmit these claims”. Medicare tells me that if Dignity had resubmitted these claims they would have been “PAID”.
Medicare wants to know why Dignity Health Medical Foundation waited 15 months to resend out these bills.
After multiple conversations with Dignity Health Medical Foundation and them not being honest with me, I seek help with this matter. When we call Dignity Health Medical Foundation, we asked if they had resubmitted claims. Dignity tells us they did “resubmit the claims”. At this time we tell Dignity that Medicare has said “Dignity Health Medical Foundation did not resubmit the claims”. This person now talks with a Supervisor; this person comes back on line and tells us that the Supervisor said “Dignity Health Medical Foundation does not have to resubmit these claims”.
If Dignity Health Medical Foundation would have been honest up front and told me that they will not be resubmitting these claims I could have made an appeal with Medicare. According to Medicare “THEY WOULD HAVE BEEN PAID”.
Why is Dignity Health Medical Foundation is holding me responsible for the poor communication on your part telling me you had resubmitted the claims and you did not?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However on a further note., If the bill is not adjusted to zero I will re-open a complaint with the Revdex.com. Sincerely, [redacted]

The patient spoke directly to the Director of Patient Financial Services and that she explained the following and confirmed as such in a letter to [redacted]
 
Although the original intent of the appointment was to establish care with the provider, his son’s visit was billed as a sick visit because the provider evaluated and addressed several conditions .  According to medical coding standards the visit became a sick visit once the physician addressed these current clinical conditions.  The patient’s health plan is applying the sick visit to their deductible.
 
The Director is confident in how his son’s visit was coded and billed, as an organization we are committed to accurate billing and after detailed review did not find any fault with the billing submitted to the patient’s insurance. 
 
We understand that[redacted] may have not understood the change in the purpose of the visit or the impact it would have on his out of pocket cost.  After further review it was decided to provide [redacted] with a one-time courtesy adjustment of the $246.62.

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted] Manager CS
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dignityhealth.ort
Apologized and provided resolution directly to the consumer.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

I have been using Dignity Health for about 5 years. I've found that their doctors and staff do a excellent job taking care of me. I do need to caution you about their billing practices. They will tell you that a test or procedure is covered by your insurance and then, a month later, you'll receive a $50.00 bill to make up, what they say, is the amount the insurance company wouldn't cover. Recently I had a electrocardiogram in my Cardiologists office and I received a $50.00 bill for a insurance covered procedure when, 1 year earlier I had the exact same procedure done in my General Practitioners office which was covered 100% by my insurance. Procedure was done with the same equipment, in the same building. One on the 2nd floor and one on the 3rd floor. I guess the doctors on the 3rd floor have higher car payments. All kidding aside I'm retired on a fixed income so if I'm told "it's covered by insurance" I expect it to be covered by my insurance.

I'm a walk in patient whom has been checked in and sent to a room for an hour without any help. I have an excruciating elbow injury and I have not been seen.

I am not sure how to respond to this and I have called you twice no asking for some information.  My complaint has not been answered.  The message indicates my complaint was sent to the wrong office.  I still need a response.  Thank you.

St. Joseph's Hospital and Medical Center has reviewed this complaint, and the care provided, on 3 separate occasions.  No new information is available and our review findings remain the same.  We will provide no further response to this complaint.
Respectfully,[redacted]Patient Relations Specialist

After my experience at this disgusting filthy hospital I would not recommend taking a dog to this place

I was taken to the ER was there for aproxomently 1 hour and 45 mins I was lied to by the staff, the staff was very rude and abusive to me, I left there with a severe infection from a needle.

Now receiving bills Aprox 15,000 dignity health billing dept. also very rude and non caring.

"Dignity health human kindness ". As they advertise HA HA what a joke

Very escessive and fraudulent charges in my opinion

If I do not get a resolution to my many complaints to them and so far no response from them I will file a complaint with the u.s. Dept. of justice, the news media,consumer affairs,Revdex.com,state medical association,and the federal government. For the abuse of a senior citizen and patient privacy laws (HIPPA) and for excessive fraudulent charges

The Revdex.com has misdirected this billing complaint to the Quality, Risk, and Regulatory Office at [redacted] Hospital and Medical Center.  As this is is a billing issue, we have redirected the complaint to our billing office, Patient Financial Services, with request for their...

follow-up.

Denise B[redacted] Risk Analyst-Sr

I am writing in response to the above referenced Revdex.com (Revdex.com) complaint which was received by St. Joseph's Hospital and Medical Center. Please be advised that we have responded in writing to Ms. [redacted] regarding her concern. I am sorry, but Federal privacy laws prohibit us from...

providing the Revdex.com with a copy of that response. If the response is necessary for your records, please contact Ms. [redacted] to request that she provide you with a copy.If I can be of other assistance, please call me at [redacted].Sincerely,[redacted]

This complaint was incorrectly forwarded by the Revdex.com to the Quality, Risk, and Regulatory office at St. Joseph's Hospital and Medical Center.  We are working with Mr[redacted] who is forwarding a copy of the billing invoice in question.  Once received we will assist in directing the...

complaint to the appropriate billing staff for resolution.

Thank you,

Denise B[redacted] Risk Analyst-Sr

Ms. [redacted]'s billing complaint has been referred to billing leadership with a request for their review and direct follow-up with Ms. [redacted].We certainly regret any difficulty in addressing this matter and believe that prompt action will now take place.Thank you.[redacted]Patient...

Relations Specialist[redacted]

We are not able to review or respond to this complaint without additional information.  In order to proceed, we are in need of the patient's name, date of birth, and the date of service.  I have left a voice message at ###-###-#### requesting call back for this information.Thank...

you.[redacted]Patient Relations SpecialistSt. Joseph's Hospital and Medical Center###-###-####

[redacted]

I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] I will await their forwarding this to the correct department at Dignity Health.

Regards,