Dignity Health

Ms. [redacted], Ms. [redacted] has been advised of your request for written response and she has been asked to call you to speak with you personally.Please understand that the Revdex.com is directing this complaint to an office at St. Joseph's that is unable to resolve the issue.  Ms. [redacted] is the appropriate contact person and can be reached at ###-###-####.  Ms. [redacted]'s supervisor is Dignity Health Medical Group Vice-President of Operations, [redacted], who can be reached at ###-###-####.Thank you.[redacted]Patient Realtions SpecialistSt. Jospeah's Hospital and Medical Center

they gave me a # to a private group I cannot get ahold of. Since I visited the hospital they ened to resolve this issue

St. Joseph's Hospital and Medical Center, St. Joseph's Westgate Medical Center, and our billing office is unable to assist in resolving this complaint.  The complaint involves a private medical group whose providers were previously contracted for provision of emergency care...

services.  As a private medical group, the providers billed separately from the hospital for their care.  A voice message with this information has been left with the complainant and we are following up with a letter to the complainant.Thank you,
Denise B[redacted] Risk Analyst-Sr

I went to your new Goodyear, AZ facility this afternoon for what I thought might be a UTI. Without recalling the entire experience here I want to tell you how very disappointed and borderline angry I became. I feel there was no dignity for me, the patient today. Upon checking in I provided the documentation requested and asked what the co-pay was and the gal at the front desk said we'd take care of that later, she wanted to get me checked in. I was informed at the end of my visit when I was checking out that my co-pay due was $200 and I almost fell over...I was totally shocked. I took out my insurance card and sure enough, EMERGENCY room co-pay was indeed $200. Here is where my anger resonates from...the deceitful manner in which Dignity Health collected my co-pay. Yes, I now realize the building says "Emergency Room"...not feeling well I did not associate those words with an actual emergency room such as a hospital with overnight patients, day surgeries, etc. The gal at the front desk also said "Emergency Room" and again...never connected it. Probably the most despicable part is that Dignity's co-pay is collected at the END OF THE VISIT (not the normal practice) and now I know why. Had I been told the co-pay would be $200 at the check-in I would have chosen to leave. Dignity preys upon people not feeling well by their shady payment practices. Dignity should fully disclose their payment methodology so patients can make an informed decision whether or not they wish to stay and be treated. Dignity's physician on duty was absolutely no help; it was like he graced me with his presence in the room. Dr. told me that he did not think it was a UTI, yet he gave me a prescription for an antibiotic for 3 days and told me to see my regular Dr. I told him that I did not have a primary Dr. yet and he gave me 2 names. Dr. told me he thought I probably pulled a muscle...really, that's his discussion? I told him that I did fitness boxing 2x/week and am in pretty good shape...I think I would know if I had pulled something; Dr. would not even discuss why the pain comes and goes...I don't think that is typical of a pulled muscle...but then I am not the Dr. So I got to pay $200 for nothing.

I am a victim at the Dignity hospital. I walk myself to the hospital just requesting if I can see a doctor, they told me to go to the ER. I told them that I don't have insurance cause I didn't want the crazy bills. They hold me for about 3hrs and have received a bill of $ 7854 and a separate charge for the physician of $912. Please! Never go to Dignity.

[redacted] and Medical Center is in receipt of your August 15, 2015 Revdex.com (Revdex.com) complaint.  Though you do not provide the date of service in this most recent complaint, we believe this is a repeated billing waiver request related to your...

September 2012 care, which was previously reviewed.  We are sending you, via separate mail, response to this most recent Revdex.com complaint.Thank you,[redacted]Patient Relations Specialist

Thank you for your letter dated 1/20/2015 regarding patient billing and collections concern. The opportunity to review this matter and assist the patient with a resolution is appreciated.This matter was reviewed with the patient's spouse. She was able to provide documentation from the insurance...

carrier not received by the hospital. This was helpful in reaching out to the insurance carrier to determine the problem in processing the claim.The insurance carrier determined there was a keying error and corrected the problem.The claim was sent back for re-processing and requested to allow 6 - 8 weeks for their response.The communication will continue with the patient's spouse throughout the billing process.The above results were communicated (0 the patient's spouse and she expressed satisfaction with this resolution. She has contact information for our billing office if additional questions arise.

This billing matter has been referred to Dignity Health Medical Group Regional Operations Director, [redacted], who is conducting the necessary follow-up and will provide any needed response. For questions, Ms. [redacted] can be reached at ###-###-####.Thank you.[redacted]Patient...

Realtions SpecialistSt. Joseph's Hospital and Medical Center

This billing complaint has been incorrectly routed by the Revdex.com to the Quality, Risk, and Regulatory Office at St. Joseph's Hospital and Medical Center.  Since this is a billing matter, we have referred the complaint to our billing office, Optum 360 Patient Financial Services, with a...

request for direct contact with Mr. [redacted].

Denise B[redacted], Risk Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.; the PR specialist at Dignity did not deny anything I said.  He did however, say that they have policies and they mustabide by them.   Their policy is that anyone that enters the building gets billed.   I was supposedly advised where I couldget medical help.  THE phone book has that data.  That does not  give the NON doctor "hospital" the right to  bill me fornot providing ANY SERVICE whatever!   THE nurse did not give me a report of the triage.  The NURSE told me adoctor would be in to see me.  The following female said her hospital or emergency facility HAD NO DOCTORS.Again, no one has denied saying that.   NO one has denied that the exiting office manager knew I had not seena doctor and thus, the Emergency dept had not earned a fee.  I was not given a bill BECAUSE the emergencydepartment HAS NO DOCTORS.  wHAT THE pr MAN DID WAS use political and PR rhetoric.  b. I went for help FROM a doctor, not a nurse.  The nurse SAID A DOCTOR would come in to see me.  THE ladywas not a doctor and said the facility HAD NO DOCTORS.  I received ZERO benefits.  ZERO help.  ZERO responsesto help me.c.,  except that I owed nothing because NO DOCTOR SAW ME.
 
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No the complaint is not resolved. The last time I talked to the patient relations person they were going to look into why I was given paperwork with a 2000 deductible which is the in network price at the time of service and when I was billed it was billed 4000 out of network. I will call them this afternoon to see if they have a answer to the problem.

Regards,[redacted]

This billing complaint was incorrectly forwarded to the attention of [redacted], Vice-President of Care Management at [redacted].  The billing issue identified in the complaint is related to [redacted] and a Dignity Health [redacted]...

[redacted] physician; Ms. [redacted] does not provide oversight of the Chandler facility.  The billing complaint has been directed to the attention of Dignity Health [redacted]) leadership for their folow-up with Mr. and Mrs. [redacted].  A voice message has been left today with Mrs. [redacted], advising her that this Revdex.com complaint was forwarded to [redacted].[redacted], Patient Relations Specialist, [redacted]

This billing complaint is being incorrectly sent to the attention of [redacted], Vice-President for Care Management at St. Joseph's Hospital and Medical Center. Neither Ms. [redacted] nor the Patient Relations Office is able to address the billing issue.  After speaking with Mr. [redacted] on January 6, 2015, the complaint was referred to appropriate Billing and Registration leadership for follow-up.  These latest comments from Mr. [redacted] have been referred to the Billing and Registration teams and those offices are being advised again of the need for direct follow-up with Mr. and Mrs. [redacted].Thank you.[redacted]Patient Relations SpecialistSt. Joseph's Hospital and Medical Center

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will not consider this matter resolved until a resolution as set forth in the initial complaint has been presented. This billing matter has been 'under review' and my accounts 'on hold' for several months without response or resolution from Dignity Health. Reviewing the matter is not a resolution. I do not wish to be contacted by phone. All correspondence shall be made in writing. Please contact me in writing once a resolution can be discussed.

Regards,

Had a car accident last year. Was treated at Dignity Health. They know that car accident victims have to pay in full regardless, so they conduct malpractice on these patients, then send them elsewhere for proper treatment. That way they don't have to spend money to treat, just collect full payment. I broke my hand, they didn't even xray the hand, said my arm was sprained and put a splint on my arm and hand that actually caused more damage to the broken hand, I knew my hand was broken, I heard the snap, felt the dizziness and the nausea, I insisted to the nurse practitioner it was broken, I tried to tell the technician to xray the hand and was refused. They send a physician in to tell me to shut up. Low and behold I was right and they were wrong. They abuse the statutes they say they can collect full pay from accident victims to scam victims for malpractice. If you have a car accident go anywhere but Dignity Health!!!!