Direct Buy Baby

Dear Revdex.com, On this particular order we explained to Mrs [redacted] on April 13, that there would be a delay on her order due to manufacturer's delay on the itemAs compensation for the delay we provided her with a courtesy refund of $We are working with the manfacturer to ship her remaining items in the next 1-weeks [redacted] Co-Owner

Initial Business Response / [redacted] (1000, 8, 2015/12/16) */ One of the pieces was not shipped with the first shipment and I spoke with her and let her know that it will take another to weeksI asked the consumer what type of discount she would like but she said she did not want to have to do that and we should offer her a specific discountWe initially offered her inside delivery but she refusedThen I offered her $which was refunded to her on December 7thWe will ship the item to her free of charge with curbside deliveryIf she is not satisfied with this we will refund her the remaining balance of the chest

Hello Revdex.com, Customer has been refunded the full amount they paid for their dresser $ [redacted] Direct Buy Baby [redacted]

This customer purchased this item on our websiteUnfortunately this is an item that is a Special Order that we do no accept refunds or returns on.On our Return Policy located on our home page it clearly states "All toddler rails cannot be returned or refunded and are a final sale." We feel we were up front with this customer about our policy, had she had any questions prior to ordering she could have called us as well as our number is shownat the top of the home page.Unfortunately we have to special order this item from the supplier who does not accept returnsThis is why we're unable to process a return on it***Co-Owner

This case has been resolved as Mr [redacted] received a partial refund of his order as he request on March 8, Steve CullenCo-OwnerDirect Buy Baby

Dear Revdex.com, It is our Ordering Policy that once an order is placed we cannot cancel an orderAt the time an order is processed we begin ordering and/or fulfilling the products for a customerMany of the orders we process are a high dollar value, many of which are
non-refundable. It clearly states in our Ordering Policy that we do not accept cancellationsOur policy further states that in the event we are able to cancel the order will be subject to a 30-50% early cancellation feeYou can read our Ordering Policy here: http://www.directbuybaby.com/ordering/ *** ***Direct Buy Baby

Hello Revdex.com, We post on our website the most accurate days we possibly canTaking in consideration that we don't stock products and we ship things from the manufacturer directly to the consumerWe never promised this customer delivery within to weeksWe said clearly that items “Usually ships
from warehouse in to weeks.” Unfortunately, this dresser is on high demand and delays are most likely to happenETA's are estimates and not guarantees, we had place a full refund for this customer due to a phone call placed on 4/29/*** said that she doesn't agree with the shipping times we gave herPlease let us know if you need anything else from us*** *** Co-Owner

Complaint: ***
I am rejecting this response because: I find it inexcusable that Direct Buy Baby has cancelled my order without my consent or agreement I still wanted the dresser that I was told who be shipped on Tuesday and I would have in to daysNow that the order has been cancelled, I would have to reorder the dresser again and wait even longer to get the dresser I have recently contacted the company again when I did not receive the dresser this week and learned that my order was cancelledThey have broken a legally binding purchase agreement because they are mad that I reported then to youI think this shows that they should not be allowed to operate any longer and should be finedI have filed a second complaint with Revdex.com regarding thisI hope you will be able to shut down this company before they cause any more expecting mother's any undue stress.mothers undue stress for their awful business practices
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Revdex.com,At this moment there is a chargeback *** initiated on 4/27/for $dollarsWe can't place a refund because his bank already given him the money back.*
*** ***Co-Owner

Initial Business Response /* (1000, 10, 2015/12/16) */
I have taken care of the customer and the merchandise has been to shipped to himAdditionally we offered him a free product from the website and he has received that
Initial Consumer Rebuttal /* (2000, 12, 2015/12/17) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I accept that I finally did receive the goods after monthsHowever, the delivery time was nowhere near the initial estimates, and the business practices of dealing with unsatisfied customers is simply bad businessI will never do business with them again and will advise others to do the same

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: *** ***, Director
Dear Revdex.com,
Please be advised this item is shipping out tomorrowThere was a delay with the manufacturer on this item
We spoke with the manufacturer this morning to resolve this issue
for Mr***, and informed him shortly after that his order will be shipping tomorrow
Best,
***
*** ***
Director of Operations
Direct Buy Baby
(XXX) XXX-XXXX
(XXX) XXX-XXXX
www.directbuybaby.com

Initial Business Response /* (1000, 9, 2015/12/16) */
The customer received the item December 3, delivered by FedEx
Initial Consumer Rebuttal /* (3000, 19, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I received my package that I
ordered on October 14th, on December 3rd, For weeks I was giving the run around by the same customer representativeI received a kit but the kit is a different color than my baby bed and the conversion kit didn't fitMy $bed looks cheap because of the discoloration and alignmentI went through so much to even receive this package that I didn't even bother to complain againIt wasn't worth my energy and stress
He will constantly tell you next week, and I have to call the warehouseHe will say he never told you for sure next week when he did assure you he's looking on his clipboardI warn anyone do not buy from this site because it is a reason you can only find one link to their site and no reviewsThe direct buy baby guy is not the direct buy companyIf you do order you will be disappointed

I am no longer interested in pursuing anything against Direct Buy BabyI have already purchased a replacement dresser and do not have time to focus on anything else besides my newborn

Initial Business Response /* (1000, 8, 2015/12/16) */
One of the pieces was not shipped with the first shipment and I spoke with her and let her know that it will take another 4 to 6 weeks. I asked the consumer what type of discount she would like but she said she did not want to have to do that...

and we should offer her a specific discount. We initially offered her inside delivery but she refused. Then I offered her $125 which was refunded to her on December 7th. We will ship the item to her free of charge with curbside delivery. If she is not satisfied with this we will refund her the remaining balance of the chest.

At the time the customer purchased this item we were quoting a 1-2 week Estimeated Ship Time for this product. Following the order being placed there was a 1-2 week delay on this item with the manufacturer, which our company was not informed of by them. Upon the customer calling in to receive...

an update on her order we called the manufacturer for an update, and then relayed this new information to the customer.  Again the timeframe she was quoted was simply an estimate. We do reserve the right to ship this within 1-2 weeks after the estimated time as these are imported product and sometimes there are port delays due to U.S. Customs & Border Patrol checking the shipping containers upon entry. We will honor this customers request for a refund. In the future we would recommend she clearly read the order policy on our website before ordering again.

Hello Revdex.com, Customer has been refunded the full amount they paid for their dresser $589.99. [redacted]Direct Buy Baby[redacted]

Complaint: [redacted]
I am rejecting this response because:The response is untruthful. When I placed this order on February 26th I was told the order would take 2-3 weeks. I asked if it could be delivered the first week of April which they said no problem.  I then called the company on February 28th and told them to disregard the request to delay the delivery and to deliver as soon as it is available. I waited and waited and received no email confirmation or any information. I called several times and received recordings which I left messages that were not returned. On April 11th I received a shipping confirmation email with a fedex tracking number. When I pulled up the tracking number it was for a delivery going to TEXAS. I am located in Maryland. I called Direct Buy Baby over and over again for days until I FINALLY got a person on the phone on April 13th. I was told that was sent to me in error and my order was shipping any day. They then gave me a $99 refund for all of this trouble and the delay of my order. On April 14th a delivery arrived. It was only part of my order which I was never informed that only a couple of the items would be arriving. I called Direct Buy Baby and did get a person right away who acted surprised my order was incomplete and asked that I email the packing slip which I did same day. The following week I received an email stating the dresser was on back order and would not ship until May 10th. I then spoke to a man claiming to be the manager who said the LATEST the dresser would ship would be May 10th if not before then and that the crib mattress and rails would be shipping within a week. On April 28th I received an email stating the mattresss shipped. I asked for a tracking number at least 10 times which I never received and as of today, May 16th I have yet to receive anything else. Also the 3 piece crib set has been reduced in price by $100 since 3 months ago when I paid for it. This has been the worst buying experience of my life to say the least. I have never had a company just drop the ball on so many levels and provide such poor customer service and just directly lie to their customers. So it's May 16th and I am still missing my items, what am I suppose to do??
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2016/02/03) */
Hello Revdex.com,
We had contacted the [redacted] and arrange for her to return the first toddler rail she received. We couldn't ever refund the second toddler rail because she filed a charge back for the total amount of $318.00 As soon we get the...

first toddler rail, we will advise Paypal and they should be able to speed up the charge back process.
[redacted]
Direct Buy Baby
Operations Manager