Direct Buy Baby

Initial Business Response /* (1000, 10, 2016/02/03) */
Hello Revdex.com,
We had contacted the [redacted] and arrange for her to return the first toddler rail she received. We couldn't ever refund the second toddler rail because she filed a charge back for the total amount of $318.00 As soon we get the...

first toddler rail, we will advise Paypal and they should be able to speed up the charge back process.
[redacted]
Direct Buy Baby
Operations Manager

This customer purchased this item on our website. Unfortunately this is an item that is a Special Order that we do no accept refunds or returns on.On our Return Policy located on our home page it clearly states "All toddler rails cannot be returned or refunded and are a final sale." We...

feel we were up front with this customer about our policy, had she had any questions prior to ordering she could have called us as well as our number is shownat the top of the home page.Unfortunately we have to special order this item from the supplier who does not accept returns. This is why we're unable to process a return on it. [redacted]Co-Owner

I finally received the rest of my order about a week and a half ago.  This matter has been resolved.

Revdex.com:
I have reviewed the response made by Direct Buy Baby in reference to complaint ID...

[redacted].  I received a $600 credit on my Discover Card ONLY because I opened a dispute with Discover Card against Direct Buy Baby for their failure to deliver the requested product. I am satisfied with Discover Card and their response to my dispute.My complaint against Direct Buy Baby is no longer needed.Sincerely,
[redacted]

Hello Revdex.com,
Please be advised we attempted to respond to this claim multiple times, however due to technical issues with the Revdex.com website we could not successfully submit a response.
[redacted] was refunded on her entire order, per her request, and we did everything the customer requested...

of us to resolve.
We believe we went the extra mile to accommodate all of Mrs. [redacted]'s request. Please let us know if you have any additional questions.
Best,

This case has been resolved as Mr. [redacted] received a partial refund of his order as he request on March 8, 2016.  Steve CullenCo-OwnerDirect Buy Baby

Final Consumer Response /* (2000, 8, 2016/01/26) */
The two dressers were delivered yesterday. I accepted them because the hassle of dealing with this company is not worth it at this point. They are impossible to work with.
I am canceling my request for a full refund since we received the...

items. However, they were delivered 3-4 weeks late and I was treated very rudely by their customer representatives.
I think that a discount on this order would be a fair resolution at this point.