Direct Buy Baby

Dear Revdex.com, On this particular order we explained to Mrs. [redacted] on April 13, that there would be a delay on her order due to manufacturer's delay on the item. As compensation for the delay we provided her with a courtesy refund of $99.99. We are working with the manfacturer to...

ship her remaining items in the next 1-2 weeks. [redacted]Co-Owner

This customer purchased this item on our website. Unfortunately this is an item that is a Special Order that we do no accept refunds or returns on.On our Return Policy located on our home page it clearly states "All toddler rails cannot be returned or refunded and are a final sale." We...

feel we were up front with this customer about our policy, had she had any questions prior to ordering she could have called us as well as our number is shownat the top of the home page.Unfortunately we have to special order this item from the supplier who does not accept returns. This is why we're unable to process a return on it. [redacted]Co-Owner

I finally received the rest of my order about a week and a half ago.  This matter has been resolved.

Hello Revdex.com,
Please be advised we attempted to respond to this claim multiple times, however due to technical issues with the Revdex.com website we could not successfully submit a response.
[redacted] was refunded on her entire order, per her request, and we did everything the customer requested...

of us to resolve.
We believe we went the extra mile to accommodate all of Mrs. [redacted]'s request. Please let us know if you have any additional questions.
Best,

Revdex.com:
I have reviewed the response made by Direct Buy Baby in reference to complaint ID...

[redacted].  I received a $600 credit on my Discover Card ONLY because I opened a dispute with Discover Card against Direct Buy Baby for their failure to deliver the requested product. I am satisfied with Discover Card and their response to my dispute.My complaint against Direct Buy Baby is no longer needed.Sincerely,
[redacted]

This case has been resolved as Mr. [redacted] received a partial refund of his order as he request on March 8, 2016.  Steve CullenCo-OwnerDirect Buy Baby

Final Consumer Response /* (2000, 8, 2016/01/26) */
The two dressers were delivered yesterday. I accepted them because the hassle of dealing with this company is not worth it at this point. They are impossible to work with.
I am canceling my request for a full refund since we received the...

items. However, they were delivered 3-4 weeks late and I was treated very rudely by their customer representatives.
I think that a discount on this order would be a fair resolution at this point.