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Direct Charge Reviews (34)

We have reviewed this complaintIt appears that Ms [redacted] attempted to return this item when the order was almost days oldWe typically issue refunds within days from the purchase dateThis item was returned to the customer but was apparently lost in the mail on the way back to herAs a courtesy, since that package was not insured, PalmBeach/Direct Charge will be issuing a refund to the customer in the amount of $($Merchandise + $Shipping)Thank you for your assistance with this complaint[redacted]

In reference to customer [redacted] (ID [redacted] ), she ordered from PalmBeach Jewelry/Direct Charge on 6/30/and her returned items arrived at the PalmBeach warehouse on 12/30/We have a day return policy so we returned these items to the customer as it was more than days past the shipment of her orderWe have been in contact with Ms [redacted] and, as a courtesy, have offered to accept her return even though it is past the daysThat refund will be issued once her return is received and we can confirm which items she is returning In the meantime, Direct Charge Credit has issued the following credits as a courtesy to Ms [redacted] :Late Fees $75.00Finance Charges $Please let me know if you need any more information regarding this complaintThanks,***

I apologize for the extra time this tookThis was a joint Direct Charge/PalmBeach customerShe mailed a check for her purchase rather than using her Direct Charge accountShe was short roughly $on her orderA letter was mailed to the customer 2/informing of the underpaymentSince the order was never processed/shipped, Direct Charge did not have a record of the orderIt took several days to get ahold of the customer on the phoneWe needed to confirm whether she wanted the item shipped (we would write off the difference) OR whether she preferred a refundThe customer was finally reached 4/28/A refund of $was processed that dayThe check printed yesterday 4/30:Check # 745994$Thank you!***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But however, it doesn't resolve the other ring which wasn't "OVER DAYS OLD" I had sent back rings order #ITEM#FREE FORM 14kt gold plated FREE FORM RING SIZE which they refunded me for three not the four that I had sent back in the original box $I sent back the majority of my jewelry because I was not satisfied with the way I was treated by this company
Regards,
*** ***

I purchased a ring set back in July 2018. I noticed that it was rather thin, but didn't think too much of it since it was really pretty. A couple of weeks ago when I went to take it off to do some cleaning, I noticed one of them had split open on one side. I notified Palm Beach and was immediately told that since it had been over 30 days it was nothing they could do. I was more than livid, since I am paying over $600 for something that was defected in the first place. I replied back and asked about the over 90 days guarantee and they said it's no such thing. I called and a rep told me that I qualified for 50% of merchandise credit and would email me the return info. I told her that since it's been 6 months I do not have the original box and she told me to just package it and send back to the address she was going to send. I waited 2 days and as of today, I have not received anything other than another email telling me that the lady made a mistake in telling me that. It's on PalmBeach Jewelry website for returns and they're acting like it's not. Why should I keep making payments for something I can't wear? I need to be able to send the rings back and have my account credited for at least 50% of what I was charged .

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer returned merchandise that was received 12/12/14 and a merchandise refund of $124.03 was processed on 12/15/14. It is not our normal policy to refund shipping charges when the merchandise is received in good condition; however, as a courtesy to the customer, we have refunded both the...

shipping charges of $11.95 and return charges of $5.95 for use of our prepaid return label. Direct Charge has refunded the additional $2.83 of finance charges that were related to these shipping fees. This should bring the customer’s balance on her Direct Charge account to $0. Please let me know if you need any more information. Thanks,[redacted]

+1

I have listened to the order calls where Ms. [redacted] placed complete orders on both 4/30/15 and 5/1/15. However, since she states that she did not receive the package from the 5/1/15 order, we have processed a credit in the amount of $499.93 to her Direct Charge account as a one-time courtesy. Please let me know if you need anything else from me. Thanks,[redacted]

+1

I apologize for the extra time this took. This was a joint Direct Charge/PalmBeach customer. She mailed a check for her purchase rather than using her Direct Charge account. She was short roughly $10 on her order. A letter was mailed to the customer 2/22 informing of the underpayment. Since the...

order was never processed/shipped, Direct Charge did not have a record of the order. It took several days to get ahold of the customer on the phone. We needed to confirm whether she wanted the item shipped (we would write off the difference) OR whether she preferred a refund. The customer was finally reached 4/28/15. A refund of $74.93 was processed that day. The check printed yesterday 4/30:Check # 745994$74.93 Thank you![redacted]

Ms. [redacted] appears to be a little confused on when she ordered and when she contacted us. She returned one item within the allowed return policy ([redacted], that is the refund of $54.04).This week, she contacted us outside of the return policy (90 days) regarding item 47512-9 and then immediately...

contacted the Revdex.com. Since she is stating that her item is defective, we have issued a refund and will send a return label so she can return the defective item at our expense and we can inspect it and check our stock. The refund to her Direct Charge account  is $149.99.[redacted],Please refund any associated Finance Charges.In the Revdex.com complaint, Ms. [redacted] requested closing her account.  Once the credits have been posted, will you please have someone from your team contact her to see if she is satisfied from a credit perspective?Thanks[redacted]

+1

We have reviewed this complaint. It appears that Ms. [redacted] attempted to return this item when the order was almost 1000 days old. We typically issue refunds within 90 days from the purchase date. This item was returned to the customer but was apparently lost in the mail on the way back to her. As a...

courtesy, since that package was not insured, PalmBeach/Direct Charge will be issuing a refund to the customer in the amount of $79.94 ($69.99 Merchandise + $9.95 Shipping). Thank you for your assistance with this complaint.[redacted]

We have been trying to reach Patricia because we would like to get her complaint resolved, but she won’t return our emails or calls. We will keep trying to reach out to her, but I wanted to let you know that we are working on this. they can call us at ###-###-####.

In reference to customer [redacted] (ID [redacted]), she ordered from PalmBeach Jewelry/Direct Charge on 6/30/14 and her returned items arrived at the PalmBeach warehouse on 12/30/14. We have a 120 day return policy so we returned these items to the customer as it was more than 120 days past the...

shipment of her order. We have been in contact with Ms. [redacted] and, as a courtesy, have offered to accept her return even though it is past the 120 days. That refund will be issued once her return is received and we can confirm which items she is returning.  In the meantime, Direct Charge Credit has issued the following credits as a courtesy to Ms. [redacted]:Late Fees                             $75.00Finance Charges               $55.75 Please let me know if you need any more information regarding this complaint. Thanks,[redacted]

I received two rings and two bracelets they turn colors what kind of rip off are they I reorder if these change colors they going back too

I hope that they get better quality produce or go out of business people work.too hard for their money.to be ripped off shame on u people Get it right or u will lose a lot of customers

Review: This company is trying to charge me a $10.00 late fee plus .70 cents for interest on something I paid in full on 8/15 2015. It is a shipping charge that was $13.37 which I paid with money order and they cashed it on 8/19 2015. thay are trying to tell me it was due in July. I paid it as soon as I received the first bill with closing date of 7/27 2015. This company needs to be investigated. how can they charge interest on a shipping charge? I called them and he said this bill was due in July. Can't pay for something you don't get in the mail. This bill was due on 8/27/2015 they received it in plenty of time as mo was cashed on 8/19/2015Desired Settlement: I want a bill in the mail with a zero balance and not put in credit bureau. Will never do business with this company again.

Business

Response:

Good Morning- I have reviewed the account. On 5/23/15, we billed Mr. [redacted] for a $71.94 invoice. On 6/9/15 a credit was issued for $59.99. This left a $11.95 balance for shipping and handling. The account was paid on 8/18 after we debited the account for $10 a late charge and $.70 for an interest charge on 8/6/15.I have credited the account today for $10.70.Please let me know if you have any additional questions.Regards, [redacted]Assistant Credit Operations Manager###-###-####[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered two rings on credit from Direct Charge. When the rings came, they were not of good quality so I returned them using the return address label provided by Direct Charge. I am receiving harassing debt collection calls from Direct Charge as well as paper bills stating that I owe money. The statement does not acknowledge the receipt of my returned items.

I called customer service on several occasions, explained the same to them and was told there was nothing they could do about it and that I was responsible for the payment.Desired Settlement: I would like Direct Charge to remove the charges as I do not have the product and also to stop contacting me. I also request that if they are reporting to a credit bureau and reported negatively, I would like that corrected as well and reported positively. Thank you

Business

Response:

For the attached complaint for [redacted] of Coventry, VT, we have converted a refund that was in voucher format (since the item was returned more than 120 days after the order shipped) to a refund credited to Ms. [redacted]’s Direct Charge account. The total amount credited to her account is $119.98.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I will only accept the "credit" if it is in the full amount and will end the constant, harassing phone calls. I do not expect a monetary refund because the rings were bought on credit. I also request that any reporting to the credit agencies be corrected showing that I am in good standing with Direct Charge.

Consumer

Response:

I am not satisfied with the company's resolution and stated so in our last contact.

Review: I brought some silver jewelry from direct charge and the jewelry start turning and now the don't want to take the jewelry back telling me they have a return policy and still wants me to pay for the jewelry when I know stealing silver doesn't not turn I sent the jewelry back and they sent it back to me and I sent it back again when I bought the jewelry they never told me the policy about it and the keep calling and something has to give

Business

Response:

In reference to customer [redacted] (ID [redacted]), she ordered from PalmBeach Jewelry/Direct Charge on 6/30/14 and her returned items arrived at the PalmBeach warehouse on 12/30/14. We have a 120 day return policy so we returned these items to the customer as it was more than 120 days past the shipment of her order. We have been in contact with Ms. [redacted] and, as a courtesy, have offered to accept her return even though it is past the 120 days. That refund will be issued once her return is received and we can confirm which items she is returning. In the meantime, Direct Charge Credit has issued the following credits as a courtesy to Ms. [redacted]:Late Fees $75.00Finance Charges $55.75 Please let me know if you need any more information regarding this complaint. Thanks,[redacted]

Review: I [redacted] order from Palm beach jewelry.they ship it.I never receive the package.I report to the post office.direct charge send me a bill,spoke with 2 supervisor and 5 customers service.I spoke with Palm beach and direct charge.I still can't resolve the problem with them..I spoke with Lynn supervisor.trying to resolve.today I received an email about another order.I didn't place and order.but no one is talking to me,please call me.###-###-####- account is 07###-###-#### .

Business

Response:

A package was shipped to this customer 3/10/15 and she stated it was not received. Ms. [redacted] made many calls to both PalmBeach and Direct Charge customer service. The customer stated that USPS should not have left the package as there have been problems with packages going missing from this address in the past. On 5/11/15 we reshipped this order to the customer and this package was delivered 5/14/15, UPS tracking # 1Z3794540311645103. This should be resolved as the package was reshipped after the date of the original complaint to the Revdex.com. Please let me know if you have any further questions. Thanks,[redacted]

I have not had any problems with this company .they have been very helpful and great to work with .

+1

Review: May 2013 I purchase a chain necklace from Direct Charge I had it for about ninety day the color had change I call Direct Charge they said to return it and look for something else it has been over six months I have not found anything else and Direct Charge is saying I have to pay for this chain. I sent this chain back to Direct Charge and they want me to pay for something I don't have please help I am on a fix income.Desired Settlement: I should not have to pay for something I don't have

Business

Response:

I have reviewed the attached complaint. I have confirmed that this customer returned the item in question on 7/23/13.

41467504 3/15/13 44472 Curb-Link Chain 249.99

At that time, a voucher was applied to her account to use toward a future purchase. That has been reversed and a credit of $249.99 was processed today to her Direct Charge account.

Thank you,

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Description: Credit Services

Address: 1112 7th Ave., Monroe, Wisconsin, United States, 53566

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