Direct Charge

Review: direct charge is alleging that I had an account with them and an company called swiss colony. I have never done any business with any of these companies and I have made direct charge aware of this on numerous occasions and yet, they have refused to correct the problem. I specifically stated to direct charge that I was a victim of ID theft/fraud and they were supposed to send me some information in order to rectify this problem and they refuse to do so. This is very disturbing and upsetting.Desired Settlement: completed removal and deletion of this bogus debt. I will not pay for merchandise I never received, nor have I done any business with this company or it's affiliates.

Business

Response:

The Direct Charge has been closed as fraudulent dated 6/14/14.

DM Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am receiving Billing Statements in the mail and have been receiving voicemails and phone calls on my personal cell phone from a company called Direct Charge. I am told I need to make a payment on an item I never ordered or received. Recently my personal information had been stolen and I had to notify my bank. Someone had created an account in my name and had placed an order using my personal information. I have called the company and spoken with both the Billing and Customer Service Department. I am told they cannot do anything about this issue.Desired Settlement: I am filing a complaint against this company and want nothing further to do with them. I do not want anymore paperwork sent to me in the mail or anymore harassing phone calls.I do not want my credit affected by this company since they have my personal information.

Business

Response:

We have reviewed this order and tracking shows delivered. However, as a one-time courtesy we have refunded the customer in full ($526.69). It is strongly recommended in the future that if she lives in a remote area, she should use express shipping instead of USPS.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order using one of Direct Charge Palm Beach Jewelry’s mail order catalogs; my order # 02592562 and apparent Acct # 042476435, (received both of these numbers from the company’s Accts Dept). The order was put in the mail after 16 Feb 2015 and received by Direct Charge Palm Beach Jewelry on 22 Feb 2015; my check (#117), for $74.93, was cashed on 25 Feb 15.

As I understand from both Customer Service and the Accounts Department the order was cancelled for insufficient funding. However, while the company took it upon themselves to cancel the order, they continued further by cashing my check that was sent. Additionally, I found out since I had called Customer service inquiring about my order on 2 Apr 2015, an inquiry was initiated which was supposed to take 48 hours to complete. No resolution has yet to be given.Desired Settlement: Please refund the money, $74.93 that you cashed!

Business

Response:

I apologize for the extra time this took. This was a joint Direct Charge/PalmBeach customer. She mailed a check for her purchase rather than using her Direct Charge account. She was short roughly $10 on her order. A letter was mailed to the customer 2/22 informing of the underpayment. Since the order was never processed/shipped, Direct Charge did not have a record of the order. It took several days to get ahold of the customer on the phone. We needed to confirm whether she wanted the item shipped (we would write off the difference) OR whether she preferred a refund. The customer was finally reached 4/28/15. A refund of $74.93 was processed that day. The check printed yesterday 4/30:Check # 745994$74.93 Thank you![redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This is a scenario of the specifics involved with my concern for consideration of settlement.

In short I returned merchandise to DIRECT CHARGE who in-turn claimed that the merchandise was not

included in the shipping return. I insured the return for approximately $500.00. Inadvertently, the postal

receipt was misplaced and never recovered. DIRECT CHARGE was contacted after intense negotiations

with the US POSTAL SERVICE to track the package and provide payment for the loss although the DIRECT

CHARGE received the package claiming that some of the return was not included. I asked the DIRECT CHARGE

REPRESENTATIVE if they recorded the information on the mailing package since their claim was that there was

a discrepancy concerning the contents of the mailed return merchandise. Direct Charge stated that they didn't

have to record any information and presently charge for the supposed missing item. I am unable to follow-up

with the loss through the proper channels because of the inconsistency with the mailed package that Direct

Charge received claiming that the merchandise returned was not included in the return. I continue to pay for

the merchandise although I sent it back. The missing item was the most expensive of the return, costing approximately

$450.00.Desired Settlement: Fairness, about the concern would be to credit my account for the price of the missing item.

Since there are discrepancies that restrict the normal course of both me and DIRECT CHARGE

being compensated for the loss through mediation from all parties involved.

US POSTAL SERVICE

DIRECT CHARGE

[redacted] ( myself)

Business

Response:

Customer [redacted] has two joint Palm Beach/Direct Charge orders on file:

[redacted] 0 8/26/11 S P:Original ord Shp 8/31/11

[redacted] 0 8/25/11 S P:Original ord Shp 8/31/11

Customer states that he (Clifton Becton – under [redacted]’s account) returned 4 items insured. We received in one package and gave credit for three of those on 9/15/11 (Credit to account of $104.02). He states he also returned item 7633 which was $479.99 but we do not show that item as returned. His package was insured but he misplaced the shipping receipt.

Notes on the customer’s account state:

On 12/29/11 at 14:55:01 MKA78134 entered comments.

[redacted] IS THE PERSON THAT SHIPPED THE ITEM

S BACK, HE STATED HE INSURED THE PACKAGE, ADVISED

THAT HE WILL NEED TO FILE A CLAIM WITH EITHER USPS

OR UPS HOWEVER HE SHIPPED THEM BACK. THE ITEM THAT

WAS NOT RECEIVED IS ON ANOTHER ORDER, IT IS A 14KT

GOLD NECKLACE FOR 479.99. HE STATED THAT WE INTENTIONALLY

DESTROYED THE PACKAGE SO WE WOULD NOT HAVE TO GIVE THEM

A CREDIT FOR THIS ITEM. HE STATED HE DOES NOT HAVE

THE RECEIPT. HE HAS BEEN ADVISED THE PROCESS NEED

ED TO DO A CLAIM WANTED TO TALK TO SUP/ESC. AND TRANS.

According to the account info below from [redacted], the customer has been paying on these purchases all along so it is unusual that they would just now be going to the Revdex.com.

I’m not sure what more we could do for a $479 item that we did not receive back. If you have any suggestions, please let me know.

Thanks,

[redacted]

Review: I had returned Items back to Direct Charge/Palm Beach. Was credited for most, but there were two rings they claimed that one of them they never received, and the other was returned. After three months of me calling, over and over again, I was told different stories every time I called asking where my rings are. I ask for a tracking number for the ring that they claimed was sent back, (this was after each rep. had first told me that it was sent back to my new address, then one told me she didn't know where they had sent it then the next told me that it was sent to my old address.) She informed me that there is no tracking number for said ring. Now I'm out of two 14kt gold plated rings that has already been paid for and no one seems to care but me!!! I need my rings back, or a refund. I ask the rep. if I was not to pay my bill they would send me to the credit bureau who do I talk to about getting my rings?? She told me that a supervisor would tell me the same.... NOTHING!!Desired Settlement: Or a refund to both of my rings, $70.00 + $29.99

Business

Response:

We have reviewed this complaint. It appears that Ms. [redacted] attempted to return this item when the order was almost 1000 days old. We typically issue refunds within 90 days from the purchase date. This item was returned to the customer but was apparently lost in the mail on the way back to her. As a courtesy, since that package was not insured, PalmBeach/Direct Charge will be issuing a refund to the customer in the amount of $79.94 ($69.99 Merchandise + $9.95 Shipping). Thank you for your assistance with this complaint.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But however, it doesn't resolve the other ring which wasn't "OVER 1000 DAYS OLD" I had sent back 4 rings order #42011791 ITEM#2701 FREE FORM 14kt gold plated FREE FORM RING SIZE 10 which they refunded me for three not the four that I had sent back in the original box. $29.99 I sent back the majority of my jewelry because I was not satisfied with the way I was treated by this company......

Regards,

Review: ordered jewelry from direct charge. jewelry was horrible. sent it back immediately using post paid return sticker. they have since been calling my house everyday harassing me and threatening me and sending me notices in the mail that I owe them 20.73 postage an handling. today I received a threat in the mail that they are going to ruin my credit by reporting me to the credit bureau. I have good credit and I want to keep it, however I will not pay their 20.73 because I don't feel I owe them anything. the catalog they send out shows nice jewelry, however what they send you is not the quality they make you believe it is. I bought the jewelry as a gift and was too embarrassed to even give it so I immediately sent it back.Desired Settlement: want my bill with them erased.

Business

Response:

This customer returned merchandise that was received 12/12/14 and a merchandise refund of $124.03 was processed on 12/15/14. It is not our normal policy to refund shipping charges when the merchandise is received in good condition; however, as a courtesy to the customer, we have refunded both the shipping charges of $11.95 and return charges of $5.95 for use of our prepaid return label. Direct Charge has refunded the additional $2.83 of finance charges that were related to these shipping fees. This should bring the customer’s balance on her Direct Charge account to $0. Please let me know if you need any more information. Thanks,[redacted]

Review: I did not make this charge please dismiss this charge it is account 809-891-078-7120 .. the amount is for [redacted] the date is 04-10-2016. Please remove from your billing cycle and remove from my credit report. I did not make this purchaseDesired Settlement: I do not owe this bill for [redacted] I did not make this charge please remove from my credit report. and remove from your billing cycle. I did not make this purchase

Business

Response:

[redacted],I apologize for the delay on this one. Our customer service team has worked diligently in an attempt to satisfy this customer. I will try to give you the short version. On 7/7/15, we ship Ms. [redacted] a 2 pc CZ 10k Gold Set. It was delivered 7/9 and signed for by “[redacted]”. The customer called Direct Charge billing department on 10/20/15 questioning her bill and was forwarded the PalmBeach call center. She stated that she had not received the item. At that time, the agent asked why she had not contacted us to let us know (109 days at that point). We did not hear from the customer again until she filed the Revdex.com complaint. On 4/29/16, we offered to reship the item and she hung up. On 5/2, we tried again and she cursed at our Customer Service Manager and hung up. I’m not sure what further liability we should have at this point. We would be happy to reship the product (even though we think she has the original due to her discrepancies); however, we are not willing to do that without assurance from the customer that that would be a satisfactory resolution. Thank you,[redacted]

Consumer

Response:

Review: I purchased over a short time 4 pieces of jewelry from Direct Charge,2 of those were ankle bracelets, both of which broke. I sent them back thinking they would fix them or refund or trade. Instead what I got were the 2 bracelets back not fixed stating need a managers' approval. Couldn't they have done this? Next they are calling my home asking my husband to pay the balance of my bill. Since the return of the bracelets I stopped getting statements. I have no ides what I owe tthem, but didn't ever say I wouldn't pay them. I wanted an itemized bill with adjustment of the 2 bracelets.

Thank You.

[redacted] E. [redacted]Desired Settlement: a corrected bill without the bracelets for 1 ring and a second ring that was part of the deal with one of the bracelets.

Thank You

[redacted] E. [redacted]

Business

Response:

Here is a sum[redacted] of [redacted]’s situation:3/23 Anklet and bracelet shipped to the customer4/16 Emailed to report anklet broke – we advised of 90 day return policy5/3 Emailed to report anklet broke (same item, I guess?? I don’t see another anklet) – we advised of 90 day return policy8/3 Emailed to report bracelet broke (133 days after shipment). Customer service advised that she was past the return policy.8/29-8/31 Various emails to our call center regarding her bill, etc – each time she was referred to Direct Charge billing department10/13 Wereceived the two broken items (204 days after shipment) and sent them back per our return policyIf she would have returned the anklet after her 4/16 or 5/3 emails, we would have refunded with no questions.Even if she had returned the bracelet8/3, wemight have given a grace period. Instead, after being alerted multiple times to the return policy, she waited over 6 months from purchase date to return.This week our call center reached out to Ms. [redacted]. We are willing to replace or refund her items as a one-time courtesy. So far we have not heard back from her. Her account is noted with this information when she calls in.Thank you![redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] However, they sent both broken bracelets back with no explanations

I received a bill for 13.95 for shipping and handling from direct charge. The item was purchased from Palm Beach Jewelry. I received a notice from Direct Charge in order for me to get the product ordered at Palm Beach Jewelry I needed to an $80 down payment. I decided to cancel this because I didn't want to do that. I received this bill from direct charge recently when the item was never ordered. I spent over an hour on the phone trying to get this resolved. Direct Charge kept transferring me to Palm Beach Jewlery and Palm Beach Jewelry would do the same. Each company said the same thing. We can not fix it on our end leaving me very upset with the resolution. The first rep at Direct Charge was not even listening to what I was trying to fix. She just kept talking about this order that no longer existed because it was cancelled. I would not recommend either company. Why would I be charged shipping and handling for a product I never received. One hand doesn't know what the other hand does.

Review: After reviewing my credit report I noticed an account on it from Swiss Colony/Grandpointe. Account # [redacted]. After speaking with Swiss Colony/Grandpointe they directed me to Direct Charge. I have repeatedly asked what was this account originally for and they cannot tell me because it is too old and that it is from 2010 and they can't find an original purchase/receipt/signed document. They state that they can take my payment though. Why would I make a payment on something that neither they nor I know what it is for? I asked them to remove the unvalidated information with the credit bureaus and they refuse. I also asked for a letter stating that they cannot find what the debt is for. They again refused. I also asked for an itemized bill showing what was originally purchased and they cannot provide that information. They also claim that they cannot remove this from credit report. When one rep I spoke said they could but she didn't not have the authority to do so. I would like this resolved as quickly as possible and for this to be removed from my credit reports and a letter stating the same.Desired Settlement: I'm asking that this account be removed from my credit report and would like a letter from them stating the same.

Business

Response:

On 11/15/10, we received an order and invoiced $60.94 under the name of [redacted] at the same address. With finance and late charges, the balance is $117.04 .The first notification to us was dated 2/22/16 when she called stating she did not place this order. Since the order was dated in 2010, we were not able to provide her over the telephone the order detail of what was ordered. On 2/27/16, the account was coded as fraudulent and the credit bureau trade line will be deleted. The account has been resolved. Please let me know if you need any additional information. Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hello My name is [redacted] Account # [redacted]

I order a cut out diamond ring from West Palm Beach Jewelry Company. I am getting billed a ring that has turn colors the gold is NO longer visible. I've been trying since last month to get a return lable so I van return the ring. When I call the numbers of 1 888 919 9500 and 877 992 2463, when I call one of those number the agent just transfer me back and fourth to those number. NOT getting anywhere ALL I want is a return label. I can't get. But they can take a payment. My order number 42684910. Can a Supervisor call me ASAP. So basically they are telling me that I have to continue to pay for a ring that is No longer wearable. NO GOOD. Also can I get a mailing address to mail back this ring?

Thanking you in advance,

[redacted]Desired Settlement: I would like to return the ring and have my account adjusted accordingly. And the Account close asap.

Business

Response:

Ms. [redacted] appears to be a little confused on when she ordered and when she contacted us. She returned one item within the allowed return policy ([redacted], that is the refund of $54.04).This week, she contacted us outside of the return policy (90 days) regarding item 47512-9 and then immediately contacted the Revdex.com. Since she is stating that her item is defective, we have issued a refund and will send a return label so she can return the defective item at our expense and we can inspect it and check our stock. The refund to her Direct Charge account is $149.99.[redacted],Please refund any associated Finance Charges.In the Revdex.com complaint, Ms. [redacted] requested closing her account. Once the credits have been posted, will you please have someone from your team contact her to see if she is satisfied from a credit perspective?Thanks[redacted]

Review: I received a bill today.

I did not order and or receive items they are billing.

I called & spoke with several people and got no where.Desired Settlement: I do have one pair of earrings that advertised $54 odd dollars.

Not worth the price I paid, I kept.

I believe that is the $64.36 billed.

I received this bill today being Tuesday, May 19, 2015.

This bill also states I purchased two other references one for $499.93.

Another for $214.57.

Neither am I responsible for.

I returned something not worth price or quality.

Company speaking rep at 877 992 2463 states

Nothing received.

Business

Response:

This is in reference to a complaint from a joint IMS Direct Charge/ PalmBeach Jewelry customer, [redacted]. Our call center has pulled the order and billing complaint calls from this customer and she appears to have ordered and received the items in question. I have listened to all of the calls and attached them in case you want to hear them (warning – the 4/30 call is verylong). Below is a summary of the calls from our supervisor: I was able to locate 3 calls from this customer. The first order was placed on 4.30.15, order #42559728. This was a very basic order fielded by [redacted]. The customer ordered 2 items, item #23748 and #51642 totaling $278.93. The credit was approved and the order was shipped. There were no upsells on this order. The second call was made on 5.1.15 in which the customer spoke [redacted], order # 42560324. She ordered 2 items, item #37154 and #46178 totaling $499.93. The customer made the comment that she had just placed an order on 4.30 but wasn't sure she wanted those items, and that she would send the one she didn’t like back. The order was approved and shipped. There were no up sells on this order. The third call from the customer was made on 5.19.15, and this is where it gets weird. The customer spoke with [redacted] and told him that she received a bill in the mail for over $700, and that she did not did order with us. [redacted] was polite and asked for the phone number to look up the account so he could assist. The customer refused and said she had an account number instead. The account number provided was for IMS so [redacted] again politely asked for a phone number. The customer became upset and said "I'm not providing you with my phone number" and then demanded to be transferred to the billing department. [redacted] transferred her as requested (This would have transferred her into the Direct Charge phone system so I have no record of those calls.) All 3 calls were from the same phone number and the voices appear to be identical. There are no more calls after this. Based on the tracking and the calls, we believe she ordered and received the all items above, including 37154 & 46178 resulting in the disputed amount $499.93 (the 5/1 call). We would be happy to refund her purchase price once she returns the items. The customer has already been refunded $199.99 for item 23748 ordered 4/30 and returned 5/14. Please let me know if you have any questions. Thank you,[redacted]

Consumer

Response:

I purchased a monogram necklace for my wife. They told me that it would not tarnish. It was priced at $189.00, the first time my wife wore the necklace it tarnished and turned her neck green. I will never buy from these crooks again.