Direct Index, LLC

Thank you for your recent notice of complaint dated January 17, We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely mannerUnfortunately, despite our best efforts, we also recognize that misunderstandings and disputes may occur occasionallyIt is our company policy to research and resolve each issue to a mutual satisfactionOur company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company from our system.We regret any inconvenience this may have caused.Customer Relations See attachment

To Whom this may concern, Our company's goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional mannerUnfortunately, despite our best efforts, misunderstandings and disputes occasionally occurOur company's policy, however, is to resolve issues as soon as they are brought to our attention before they escalate Because our soles force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayed After investigating the complaint, we have determined that the company may have been invoiced without proper proceduresSince we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our systemThe company's information was also added to our do-not-call file We regret any inconvenience this may have caused Sincerely, [redacted] *** Customer Relalions

See attachmentIn reference to your recent notice of complaint dated April 25, We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely mannerUnfortunately, despite our best efforts, we also recognize that misunderstandings and disputes may occur occasionally, It is our company policy to research and resolve each issue to a mutual satisfaction.After investigating the complaint, we have determined that the company may have been invoiced without proper proceduresSince we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our systemThe company’s information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I demand a detailed copy of said "invoice" that was "credited" showing invoice number, charges itemized, and paid in full balance Send the detailed invoice copy through the Revdex.com in the same manner you responded to the complaint.I am pleased to be added to their Do Not Call ListI am also please that my company information has been removed from their database Regards, Catherine Forbes

[redacted] Thank you for contacting us regarding Mrs [redacted] 's complaint for Black Water MarineWe strive in providing a professional and courteous service to all our clients but 'Unfortunately despite our best efforts, misunderstandings do occur occasionallyOur records show that Black Water Marine had received a complimentary service and we have determined that the company may have been invoiced without proper procedures.We offer different types of services with a variation of terms of agreement; if a signed contract is requested, the proper procedure would be followedOur representative only contacted Mrs [redacted] once when she asked to send over the invoiceA few days later when we followed up with her, she advised us that the complaint was already made and did not give us a chance to rectify the enor,At this time, we have removed the company's information from our database and they will not be receiving any other calls to offer them promotionsI have also requested to put Black Water on the do-not-call list since she has expressed that they will not be needing any of our services.We regret any inconvenience this may have caused

Our company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company form our system.We regret any inconvenience this may have caused.Sincerely, [redacted] See attachment for original

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWe would appreciate a FAX showing that the account has been clearedPlease FAX to [redacted] Regards, [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our companys goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional mannerUnfortunately, despite our best efforts, misunderstandings and disputes occasionally occurOur companys policy, however, is to resolve issues as soon as
they are brought to our attention before they escalateBecause our Sales force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayedAfter investigating the complaint, we have determined that the company may have been invoiced without proper proceduresSince we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our systemThe companys information was also added to our do not call fileWe regret any inconvenience this may have causedSincerely,
*** ***
Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your recent notice of complaint dated November 8, We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients and to conduct business in an ethical, timely, mannerUnfortunately, despite our best
efforts, we also recognize that misunderstandings and disputes may occur occasionallyIt is our company policy to research and resolve each issue to a mutual satisfaction.Our company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company from our system.We regret any inconvenience this may have caused

We appreciate you providing us with Mrs*** *** complaint to our attentionWe are aware that, despite our best efforts to provide a courteous and professional service, misunderstandings and disputes occasionally occur.After reviewing, Mrs*** file, our Records do show that one
of our representatives tried contacting her a few months ago regarding our services but at that time, she was not interested in signing up with usWe do not use any type of mediation firm even when a client’s invoice is past citic; therefore, we do agree that a mistake has been made and we will look into finding the source of the problemOur only location is in Louisville; it seems odd to ask a client to drive to Fairbanks, Nole of our agents would ever make that suggestion.At Mrs*** request, wc have proceeded and removed her company's information from our database and added her to our do-not-call listShe will no longer receive any type of promotion or offer and can be assured that there is no invoice for Vend Alaska Anchorage,Sincerely,

To Whom this may concern,Our company’s policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedure and have, therefore, deleted all
information relative to the company from our system.We regret any inconvenience this may have caused.Sincerely,*** *** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am also requesting my companies phone numbers be put on Direct Index's DO NOT CALL LIST.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely mannerUnfortunately, despite our best effort We also recognize that misunderstandings and disputes may occur occasionallyIt is our company policy to
research and resolve each issue to a mutual satisfaction.After investigating the complaint, *** *** did sign and authorize our services,however, more recently we have been notified that the payment she made to us was return verifying that she had stopped payment on itRather than continue this dispute and have I escalate, we would rather close her account with us and remove her from our system; we no longer wish to conduct any business with her companyWe have deleted all information pertaining to the above company.We regret any inconvenience this may have caused.See attachment

Thank you for your recent notice of complaint dated November 15"We regret the delay in processing this file.Here, at Direct index, we strive to provide excellent and Courteous service to all our clients, and to conduct business in an ethical timely mannerUnfortunately, despite our best efforts,
we also recognize that misunderstandings and disputes may occur occasionallyIt is our company's policy to research and resolve each issue to a mutual satisfaction.Our Company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company from our system.We regret any inconvenience this may have caused.Sincerely,*** ***SEE ATTACHMENT FOR ORIGINAL

In reference to your recent notice of complaint dated May 17, We regret the delay in processing this file.After investigating the complaint, and speaking with the client, we resolved any queries that *** ***s may have hadShe paid for the services rendered in January, and we needed to
confirm that with our accounting departmentAfter doing so, we have closed her account with Direct Index.The above-mentioned company has been deleted from our data base and company's information was also added to our do-not-call file.Sincerely,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***