Direct Index, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company's goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our best efforts, misunderstandings and disputes occasionally occur. Our company's policy, however, is to resolve issues as soon as...

they are brought to our attention before they escalate.Because our sales force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayed.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The company's information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,[redacted]|Customer ServicePLEASE SEE ATTACHMENT FOR ORIGINAL.