Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the processing and lease agreementsThe customer also participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreements That said, our customer service department has worked diligently with the customer to resolve his concernsThough the processing and lease agreements are valid and enforceable, we have agreed to terminate the agreements early before expiration of the agreed upon terms at no cost, refund any fees incurred to date, and waive all applicable early termination fees As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because:They are correct, I have begun to use the service because they were threatening to charge extra fees for not using the service I have spoken with them in the meantime and they refuse to cancel all contracts but made a slight change to what was being offered to me I did sign the contracts as I stated from the beginning of this complaint, and I did agree to the ONLY part of the conversation that was recorded, however I stated the reasons for that also When I was contacted by the sales person, the important part which was not recorded, I asked questions about fees and such on the contract and was assured they were not a concern of mine because it was for certain cards and such which I do not accept I asked about other things I did not understand and was clearly told what I was being offered which I have found out now is not true The salespersons lied to me to sell me the product, they continued to lie to me when I asked questions about the contract and fees which I did not understand It would be evident if they would have recorded the entire conversation and not just the part they wanted to have heard It would also be helpful if they would have saved the first recording when they started recording me and I stated that's not what I was promised so she sent me back to the salesperson I then asked the salesperson again and was lied to again about what I was actually agreeing to This company does not operate a fair business and should be held accountable for their business practices It should be considered a crime what they did to me I DO NOT WANT TO CONTINUE TO BE HELD TO THE CONTRACTS WITH THIS COMPANY!! Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am pleased to pass on the information that I was contacted by the organization and the matter was handled to my satisfaction [redacted] Below is the content of the email/resolution I received: Dear [redacted] As you may know, your above referenced equipment lease agreement through First Data Global Leasing has been under review for possible early termination After review, we have decided to terminate your lease early with no further obligationWe will also be refunding any fees accrued and providing call tags for said equipment The leased equipment is the property of Direct Processors and must be returned to Direct Processors at SW 5th Ave., Ste2675, Portland, OR 97204, by no later than 01/29/ Please be sure to keep tracking information and/or proof of delivery for your records and confirmation Should you not return the equipment to us by 01/29/2017, we will automatically debit your bank or merchant account on file pursuant to the terms of your agreements in the amount of $for the cost of the equipment that remains in your possession We appreciate the opportunity to have worked with you and wish you the best in all future endeavors Should you have any questions, you can reach us at 866-717- Please respond via email as to this resolving your issue that you have had with us at your earliest convenience Best Regards, Direct Processors Merchant Support Department Sincerely, [redacted] ***
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer agreed to and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the customer’s processing agreement as well as a non-cancelable lease for processing equipment for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreementAdditionally, the Merchant Receipt signed by the customer clearly discloses the early termination fee applicable for termination of the processing agreement prior to the end of the term Despite the valid and enforceable agreements, we agreed to terminate the customer’s processing agreement early before expiration of the agreed upon term for a reduced early termination fee of $However, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because:So I spoke to [redacted] I explained to them of Direct processors deceptive practice [redacted] pays directly to Direct processors the alleged per month (which I was told and explained it was part of a 1% buy down) for monthsSo Direct processors gets their from [redacted] [redacted] has (allegedly) no idea that Direct processors is using deceptive practices to get customersCustomer figure out after a bill or that they are being charged way more than % and that they are being drowned in feesCustomer cancels Direct processors says you owe us and [redacted] says you owe us for the machine which was returnedDirect processors says you know what we got our we will let you off for the but you got to pay that to [redacted] This is a conniving scheme that direct processors has done many times on this Revdex.com forumPay back [redacted] , [redacted] used deceptive practices, and you direct processors changed the ratesYou forgive one part of a bogus contract until you have to pay back what clearly is wrong doing on direct processors partif I was [redacted] I would never deal with you people againI went into this and said if you are lying I will cancel guess what you lied all of the lies and changes made on billing statements to the favor of Direct processors shows they lack a moral compassClear the debt with [redacted] , pay them back and I will resolve this
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttal Our customer service department spoke with the customer on October 20th 2016, and agreed to credit the customer $35/month for the next months in order to cover the cost of terminating his prior equipment lease agreement The customer is satisfied with this result As a result of the above, we feel we have addressed and resolved every issue raised in this complaint Should you need any additional information, please let us know Thank you
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment That said, our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her program, but the customer still wished to terminate the agreementsThough the processing and lease agreements are valid and enforceable, we have agreed to terminate the customer’s processing and lease agreements early before expiration of the agreed upon terms and waive all associated agreed upon early termination feesAs such, the customer will have no further obligations under these agreements As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage customers to submit issues like this so we can resolve them without the need for involvement of a third party like the Revdex.com As stated in the complaint, Ms [redacted] voluntarily signed the agreements at issue and represented to our company that she was the majority owner of the businessAdditionally, all terms and conditions of the agreements (including all rates and fees) are clearly set forth and disclosed on the agreements signed by the customerFurthermore, our company provides both equipment and credit card processing and this also was clearly disclosed to Ms [redacted] That said, the 48-month equipment lease agreement signed by Ms [redacted] is a valid and enforceable agreement Notwithstanding the above, we have agreed to terminate the customer’s processing agreement and equipment lease agreement per the customer’s request prior to expiration of the agreed upon termsThe company will incur significant out of pocket losses as a result of these early closures, but we prefer a swift resolution to these issues Should you need any additional information on this file, please let us knowThank you.Jeff E***
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s fileA wireless terminal was provided as requestedDuring installation of the terminal it was discovered the signal strength with AT&T was not sufficient for processingWe are compatible other wireless providers but unfortunately when offered alternatives the merchant was unwilling to proceedAll incentive payments are issued after days, and in equal paymentsThis policy is reaffirmed by compliance personnel when completing the application over the phoneThese incentives cannot be issued hours after signing up, account approval and processing must be verifiedThat said, our customer service department has worked diligently with the customer to resolve their concernsDespite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligationsThis process takes – days to complete with the bankAs such, the customer will have no further obligations under these agreements after that timeAs a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because: This company uses deceptive sales practices and lied to meI dont use their equipment yet they still charge excess fees that hurt my family owned businessThey change the rates at their leisure and when they did that they violated the contractI never accepeted increases in the card charges nor did I accept their membership fee, or any other feeLets listen to both recordings and let [redacted] come forth and say my claim is falseI was assured that it was percent the Revdex.com can check my statements and see all the excess fees I was chargedThis company is a float company for [redacted] After they are done ripping us off Direct processors will be gone and another name will be used and they will start again lieing and ripping people offNice vanilla response you give to everyone who makes claims of your deceptions [redacted] lets Direct processors do their dirty work so their name isn't fouled but its all coming outWalk away from this Direct processors I all ready have
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed this matter and resolved all issues raised in the complaint The customer provided what she thought was a valid check when signing up for the services Unfortunately, the customer’s bank had changed the first two digits of her checking account after a fraud incident without our company’s knowledge The bank allowed the customer a grace period during which it allowed the use of the old account number and then forwarded deposited funds to the new account When the grace period ended, the funds were no longer forwarded to the customer’s new account and the processing bank was no longer able to debit the customer’s bank account for processing fees, resulting in the account being placed in collections Our customer service department worked with the customer to resolve this issue and the checking account number has since been updated Therefore, all deposits are now made into the correct account Additionally, we issued the customer a refund of $on 3/3/to cover past fees billed and issued her $on 4/5/to cover the missing deposits while her bank account number was wrong Our records show that the customer is still actively using our processing services and equipment to process debit and credit cards Terminating the agreements now would result in interruption to the customer’s ability to accept credit and debit cards We have been trying to reach the customer to determine whether she wants any other account adjustments made, but she has not returned our calls As a result of the above, we feel we have addressed and resolved all issues raised in this complaint and – as stated above – stand ready to discuss further account changes with the customer should she wish to return our calls Should you require any additional information in order to close out this file, please let us know Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to make sure I understand though that the company releases us from the cc machine and the processing agreement? We are in no way under any obligation to them anymore? Thank you for clarifying this for us. We still have the issue though of the taken from our account last month and the taken out a few weeks agoThe company promised to return this last month and to not take anymore money out until April when our business opens back upI can send the emails if needed stating the return of the funds and that they have still not been returnedThank you again
Sincerely,
*** ***
Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms
and conditions of the agreement, including an itemized list of all credit and debit card processingAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement.Our customer service department has worked diligently with the customer to resolve their concerns. Due to lower processing volumes than stated when signing for service, their first bill was higher than anticipatedAdjustments were made to the overall effective rate, but the merchant stopped processing with us before being able to see the savingsThat said, we have processed the customer’s cancellation request and billed an early termination fee of $on June 20th, 2017. We feel we have addressed and resolved each and every issue raised in this complaint Should you need any additional information in order to close out this file, please let us knowThank you
Subject: RE: Revdex.com COMPLAINT # *** *** *** VS DIRECT PROCESSORDear Revdex.com Representative: After further review we have found the customer’s account was closed on December 20th, without an early termination fee. As a result of the above, we request that you close out this complaintThank you
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttalWe are willing to work with our customers to adjust their overall effective rate if it is not suiting their business needsIn this circumstance, the merchant opted for stopping payment, rather than letting us analyze his account to ensure savingsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including the presence of a third party The merchant’s first batch with was withheld because it exceeded the daily limit for new accountsWhenever this occurs the funds will be held an extra hoursThese limits were adjusted to compensate for future volume on October 20th, However, our records indicate these funds being withheld on October 19th, and then released on October 20th, The system shows no withheld items at any time in January To clarify, the amount for cancellation of processing is $250, this is accurateThe $13,referenced by the merchant is if he chooses to separate early from his lease agreement with the Third PartyThis is not necessary, as the equipment is not proprietary to Direct ProcessorsThe merchant can utilize this equipment with many other providers As such, we feel we have addressed and resolved every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know. Thank you
Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.comWe
have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment.Our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her programOnce the stop payment request from the merchant is rescinded at her bank we will be able to deposit funds again, and issue the agreed upon sales creditInstructions on how to address the merchant’s collections balance have been emailed and discussedWe are happy to monitor the customer’s account and work with her to make adjustments if she is not satisfied with the service, but no grounds exist at this time to terminate the customer’s agreements. Should you need any additional information in order to close out this file, please let us knowThank you
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and associated monthly lease paymentThat said, our customer service department has worked diligently with the customer to resolve her concernsDespite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligationsAs such, the customer will have no further obligations under these agreementsAs a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us knowThank you
Complaint: ***
I am rejecting this response because:ear Revdex.com Representative: Thank you for sending us the customer's rebuttalWe are willing to work with our customers to adjust their overall effective rate if it is not suiting their business needsIn this circumstance, the merchant opted for stopping payment, rather than letting us analyze his account to ensure savingsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including the presence of a third party Response: I had called in December to question the high percentage that they were charging me and I received no call back. Since they kept charging me and not showing any signs of help, the only thing I could do was cancel the contract so I was not losing so much moneyAlso I may have signed the page that showed there was third party but like I said before the copy was read to me, I asked about the equipment charge and they said there would be none but never mentioned I would be handed over to a third party. The merchant’s first batch with was withheld because it exceeded the daily limit for new accountsWhenever this occurs the funds will be held an extra hoursThese limits were adjusted to compensate for future volume on October 20th, However, our records indicate these funds being withheld on October 19th, and then released on October 20th, The system shows no withheld items at any time in January Response: again they can pick and choose any dates they want but those are still not the dates that were held for over a week. And if they had any customer service they would have called and tried to figure out what the problems wereTo clarify, the amount for cancellation of processing is $250, this is accurateThe $13,referenced by the merchant is if he chooses to separate early from his lease agreement with the Third PartyThis is not necessary, as the equipment is not proprietary to Direct ProcessorsThe merchant can utilize this equipment with many other providers Response: I am happy that something might actually be true with this company. As of now I have no idea of the standing with this company, what is the payoff to get rid of them? That still does not remedy the fact that I had no idea I was going to be switched to a third party and to be held in such a strict contract. I can only deduct this company gets a kick back when they sign people up to the third partyAnd when you do it dishonestly to make a buck, it is not rightAs such, we feel we have addressed and resolved every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know. Thank you Response: they need to credit me from the third party since I was misled into signing the page the operator was describing to me. If they had been honest and told me I was going to be charged for the equipment (even though I asked) when it was being read to me we would not be having this issue, because I would have never signedThat is the only way I will accept a closure on this very misfortune-it deal
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the processing and lease agreementsThe customer also participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreements That said, our customer service department has worked diligently with the customer to resolve his concernsThough the processing and lease agreements are valid and enforceable, we have agreed to terminate the agreements early before expiration of the agreed upon terms at no cost, refund any fees incurred to date, and waive all applicable early termination fees As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because:They are correct, I have begun to use the service because they were threatening to charge extra fees for not using the service I have spoken with them in the meantime and they refuse to cancel all contracts but made a slight change to what was being offered to me I did sign the contracts as I stated from the beginning of this complaint, and I did agree to the ONLY part of the conversation that was recorded, however I stated the reasons for that also When I was contacted by the sales person, the important part which was not recorded, I asked questions about fees and such on the contract and was assured they were not a concern of mine because it was for certain cards and such which I do not accept I asked about other things I did not understand and was clearly told what I was being offered which I have found out now is not true The salespersons lied to me to sell me the product, they continued to lie to me when I asked questions about the contract and fees which I did not understand It would be evident if they would have recorded the entire conversation and not just the part they wanted to have heard It would also be helpful if they would have saved the first recording when they started recording me and I stated that's not what I was promised so she sent me back to the salesperson I then asked the salesperson again and was lied to again about what I was actually agreeing to This company does not operate a fair business and should be held accountable for their business practices It should be considered a crime what they did to me I DO NOT WANT TO CONTINUE TO BE HELD TO THE CONTRACTS WITH THIS COMPANY!! Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am pleased to pass on the information that I was contacted by the organization and the matter was handled to my satisfaction [redacted] Below is the content of the email/resolution I received: Dear [redacted] As you may know, your above referenced equipment lease agreement through First Data Global Leasing has been under review for possible early termination After review, we have decided to terminate your lease early with no further obligationWe will also be refunding any fees accrued and providing call tags for said equipment The leased equipment is the property of Direct Processors and must be returned to Direct Processors at SW 5th Ave., Ste2675, Portland, OR 97204, by no later than 01/29/ Please be sure to keep tracking information and/or proof of delivery for your records and confirmation Should you not return the equipment to us by 01/29/2017, we will automatically debit your bank or merchant account on file pursuant to the terms of your agreements in the amount of $for the cost of the equipment that remains in your possession We appreciate the opportunity to have worked with you and wish you the best in all future endeavors Should you have any questions, you can reach us at 866-717- Please respond via email as to this resolving your issue that you have had with us at your earliest convenience Best Regards, Direct Processors Merchant Support Department Sincerely, [redacted] ***
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer agreed to and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the customer’s processing agreement as well as a non-cancelable lease for processing equipment for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreementAdditionally, the Merchant Receipt signed by the customer clearly discloses the early termination fee applicable for termination of the processing agreement prior to the end of the term Despite the valid and enforceable agreements, we agreed to terminate the customer’s processing agreement early before expiration of the agreed upon term for a reduced early termination fee of $However, no grounds exist at this time for early termination of the customer’s equipment lease, the rights to which are owned by a third party As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because:So I spoke to [redacted] I explained to them of Direct processors deceptive practice [redacted] pays directly to Direct processors the alleged per month (which I was told and explained it was part of a 1% buy down) for monthsSo Direct processors gets their from [redacted] [redacted] has (allegedly) no idea that Direct processors is using deceptive practices to get customersCustomer figure out after a bill or that they are being charged way more than % and that they are being drowned in feesCustomer cancels Direct processors says you owe us and [redacted] says you owe us for the machine which was returnedDirect processors says you know what we got our we will let you off for the but you got to pay that to [redacted] This is a conniving scheme that direct processors has done many times on this Revdex.com forumPay back [redacted] , [redacted] used deceptive practices, and you direct processors changed the ratesYou forgive one part of a bogus contract until you have to pay back what clearly is wrong doing on direct processors partif I was [redacted] I would never deal with you people againI went into this and said if you are lying I will cancel guess what you lied all of the lies and changes made on billing statements to the favor of Direct processors shows they lack a moral compassClear the debt with [redacted] , pay them back and I will resolve this
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttal Our customer service department spoke with the customer on October 20th 2016, and agreed to credit the customer $35/month for the next months in order to cover the cost of terminating his prior equipment lease agreement The customer is satisfied with this result As a result of the above, we feel we have addressed and resolved every issue raised in this complaint Should you need any additional information, please let us know Thank you
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment That said, our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her program, but the customer still wished to terminate the agreementsThough the processing and lease agreements are valid and enforceable, we have agreed to terminate the customer’s processing and lease agreements early before expiration of the agreed upon terms and waive all associated agreed upon early termination feesAs such, the customer will have no further obligations under these agreements As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage customers to submit issues like this so we can resolve them without the need for involvement of a third party like the Revdex.com As stated in the complaint, Ms [redacted] voluntarily signed the agreements at issue and represented to our company that she was the majority owner of the businessAdditionally, all terms and conditions of the agreements (including all rates and fees) are clearly set forth and disclosed on the agreements signed by the customerFurthermore, our company provides both equipment and credit card processing and this also was clearly disclosed to Ms [redacted] That said, the 48-month equipment lease agreement signed by Ms [redacted] is a valid and enforceable agreement Notwithstanding the above, we have agreed to terminate the customer’s processing agreement and equipment lease agreement per the customer’s request prior to expiration of the agreed upon termsThe company will incur significant out of pocket losses as a result of these early closures, but we prefer a swift resolution to these issues Should you need any additional information on this file, please let us knowThank you.Jeff E***
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com We have reviewed the complaint and the customer’s fileA wireless terminal was provided as requestedDuring installation of the terminal it was discovered the signal strength with AT&T was not sufficient for processingWe are compatible other wireless providers but unfortunately when offered alternatives the merchant was unwilling to proceedAll incentive payments are issued after days, and in equal paymentsThis policy is reaffirmed by compliance personnel when completing the application over the phoneThese incentives cannot be issued hours after signing up, account approval and processing must be verifiedThat said, our customer service department has worked diligently with the customer to resolve their concernsDespite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligationsThis process takes – days to complete with the bankAs such, the customer will have no further obligations under these agreements after that timeAs a result of the above, we feel we have addressed and resolved each and every issue raised in this complaintShould you need any additional information in order to close out this file, please let us knowThank you
Complaint: [redacted] I am rejecting this response because: This company uses deceptive sales practices and lied to meI dont use their equipment yet they still charge excess fees that hurt my family owned businessThey change the rates at their leisure and when they did that they violated the contractI never accepeted increases in the card charges nor did I accept their membership fee, or any other feeLets listen to both recordings and let [redacted] come forth and say my claim is falseI was assured that it was percent the Revdex.com can check my statements and see all the excess fees I was chargedThis company is a float company for [redacted] After they are done ripping us off Direct processors will be gone and another name will be used and they will start again lieing and ripping people offNice vanilla response you give to everyone who makes claims of your deceptions [redacted] lets Direct processors do their dirty work so their name isn't fouled but its all coming outWalk away from this Direct processors I all ready have
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionWe have reviewed this matter and resolved all issues raised in the complaint The customer provided what she thought was a valid check when signing up for the services Unfortunately, the customer’s bank had changed the first two digits of her checking account after a fraud incident without our company’s knowledge The bank allowed the customer a grace period during which it allowed the use of the old account number and then forwarded deposited funds to the new account When the grace period ended, the funds were no longer forwarded to the customer’s new account and the processing bank was no longer able to debit the customer’s bank account for processing fees, resulting in the account being placed in collections Our customer service department worked with the customer to resolve this issue and the checking account number has since been updated Therefore, all deposits are now made into the correct account Additionally, we issued the customer a refund of $on 3/3/to cover past fees billed and issued her $on 4/5/to cover the missing deposits while her bank account number was wrong Our records show that the customer is still actively using our processing services and equipment to process debit and credit cards Terminating the agreements now would result in interruption to the customer’s ability to accept credit and debit cards We have been trying to reach the customer to determine whether she wants any other account adjustments made, but she has not returned our calls As a result of the above, we feel we have addressed and resolved all issues raised in this complaint and – as stated above – stand ready to discuss further account changes with the customer should she wish to return our calls Should you require any additional information in order to close out this file, please let us know Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to make sure I understand though that the company releases us from the cc machine and the processing agreement? We are in no way under any obligation to them anymore? Thank you for clarifying this for us. We still have the issue though of the taken from our account last month and the taken out a few weeks agoThe company promised to return this last month and to not take anymore money out until April when our business opens back upI can send the emails if needed stating the return of the funds and that they have still not been returnedThank you again
Sincerely,
*** ***
Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionWe have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms
and conditions of the agreement, including an itemized list of all credit and debit card processingAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement.Our customer service department has worked diligently with the customer to resolve their concerns. Due to lower processing volumes than stated when signing for service, their first bill was higher than anticipatedAdjustments were made to the overall effective rate, but the merchant stopped processing with us before being able to see the savingsThat said, we have processed the customer’s cancellation request and billed an early termination fee of $on June 20th, 2017. We feel we have addressed and resolved each and every issue raised in this complaint Should you need any additional information in order to close out this file, please let us knowThank you
Subject: RE: Revdex.com COMPLAINT # *** *** *** VS DIRECT PROCESSORDear Revdex.com Representative: After further review we have found the customer’s account was closed on December 20th, without an early termination fee. As a result of the above, we request that you close out this complaintThank you
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttalWe are willing to work with our customers to adjust their overall effective rate if it is not suiting their business needsIn this circumstance, the merchant opted for stopping payment, rather than letting us analyze his account to ensure savingsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including the presence of a third party The merchant’s first batch with was withheld because it exceeded the daily limit for new accountsWhenever this occurs the funds will be held an extra hoursThese limits were adjusted to compensate for future volume on October 20th, However, our records indicate these funds being withheld on October 19th, and then released on October 20th, The system shows no withheld items at any time in January To clarify, the amount for cancellation of processing is $250, this is accurateThe $13,referenced by the merchant is if he chooses to separate early from his lease agreement with the Third PartyThis is not necessary, as the equipment is not proprietary to Direct ProcessorsThe merchant can utilize this equipment with many other providers As such, we feel we have addressed and resolved every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know. Thank you
Dear Revdex.com Representative:Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.comWe
have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment.Our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her programOnce the stop payment request from the merchant is rescinded at her bank we will be able to deposit funds again, and issue the agreed upon sales creditInstructions on how to address the merchant’s collections balance have been emailed and discussedWe are happy to monitor the customer’s account and work with her to make adjustments if she is not satisfied with the service, but no grounds exist at this time to terminate the customer’s agreements. Should you need any additional information in order to close out this file, please let us knowThank you
Dear Revdex.com Representative: Thank you for bringing this complaint to our attentionAs an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claimsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $per month (plus applicable taxes) for a term of monthsAdditionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and associated monthly lease paymentThat said, our customer service department has worked diligently with the customer to resolve her concernsDespite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligationsAs such, the customer will have no further obligations under these agreementsAs a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us knowThank you
Complaint: ***
I am rejecting this response because:ear Revdex.com Representative: Thank you for sending us the customer's rebuttalWe are willing to work with our customers to adjust their overall effective rate if it is not suiting their business needsIn this circumstance, the merchant opted for stopping payment, rather than letting us analyze his account to ensure savingsThe customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including the presence of a third party Response: I had called in December to question the high percentage that they were charging me and I received no call back. Since they kept charging me and not showing any signs of help, the only thing I could do was cancel the contract so I was not losing so much moneyAlso I may have signed the page that showed there was third party but like I said before the copy was read to me, I asked about the equipment charge and they said there would be none but never mentioned I would be handed over to a third party. The merchant’s first batch with was withheld because it exceeded the daily limit for new accountsWhenever this occurs the funds will be held an extra hoursThese limits were adjusted to compensate for future volume on October 20th, However, our records indicate these funds being withheld on October 19th, and then released on October 20th, The system shows no withheld items at any time in January Response: again they can pick and choose any dates they want but those are still not the dates that were held for over a week. And if they had any customer service they would have called and tried to figure out what the problems wereTo clarify, the amount for cancellation of processing is $250, this is accurateThe $13,referenced by the merchant is if he chooses to separate early from his lease agreement with the Third PartyThis is not necessary, as the equipment is not proprietary to Direct ProcessorsThe merchant can utilize this equipment with many other providers Response: I am happy that something might actually be true with this company. As of now I have no idea of the standing with this company, what is the payoff to get rid of them? That still does not remedy the fact that I had no idea I was going to be switched to a third party and to be held in such a strict contract. I can only deduct this company gets a kick back when they sign people up to the third partyAnd when you do it dishonestly to make a buck, it is not rightAs such, we feel we have addressed and resolved every issue raised in this complaintShould you need any additional information in order to close out this file, please let us know. Thank you Response: they need to credit me from the third party since I was misled into signing the page the operator was describing to me. If they had been honest and told me I was going to be charged for the equipment (even though I asked) when it was being read to me we would not be having this issue, because I would have never signedThat is the only way I will accept a closure on this very misfortune-it deal
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***