Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like...
the Revdex.com.
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $119 per month (plus applicable taxes) for a term of 48 months. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment.
That said, our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her program, but the customer still wished to terminate the agreements. Though the processing and lease agreements are valid and enforceable, we have agreed to terminate the customer’s processing and lease agreements early before expiration of the agreed upon terms and waive all associated agreed upon early termination fees. As such, the customer will have no further obligations under these agreements.
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you.
Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage customers to submit issues like this so we can resolve them without the need for involvement of a third party like the Revdex.com.
As stated in the...
complaint, Ms. [redacted] voluntarily signed the agreements at issue and represented to our company that she was the majority owner of the business. Additionally, all terms and conditions of the agreements (including all rates and fees) are clearly set forth and disclosed on the agreements signed by the customer. Furthermore, our company provides both equipment and credit card processing and this also was clearly disclosed to Ms. [redacted]. That said, the 48-month equipment lease agreement signed by Ms. [redacted] is a valid and enforceable agreement.
Notwithstanding the above, we have agreed to terminate the customer’s processing agreement and equipment lease agreement per the customer’s request prior to expiration of the agreed upon terms. The company will incur significant out of pocket losses as a result of these early closures, but we prefer a swift resolution to these issues.
Should you need any additional information on this file, please let us know. Thank you.Jeff E[redacted]
Complaint: [redacted]
I am rejecting this response because:So I spoke to [redacted]. I explained to them of Direct processors deceptive practice. [redacted] pays directly to Direct processors the alleged 99 per month (which I was told and explained it was part of a 1% buy down) for 48 months. So Direct processors gets their 4800 from [redacted] has (allegedly) no idea that Direct processors is using deceptive practices to get customers. Customer figure out after a bill or 2 that they are being charged way more than 1 % and that they are being drowned in fees. Customer cancels Direct processors says you owe us 1200 and [redacted] says you owe us 4800 for the machine which was returned. Direct processors says you know what we got our 4800 we will let you off for the 1200 but you got to pay that 4800 to [redacted]. This is a conniving scheme that direct processors has done many times on this Revdex.com forum. Pay back [redacted] used deceptive practices, and you direct processors changed the rates. You forgive one part of a bogus contract until you have to pay back what clearly is wrong doing on direct processors part. if I was [redacted] I would never deal with you people again. I went into this and said if you are lying I will cancel guess what you lied. all of the lies and changes made on billing statements to the favor of Direct processors shows they lack a moral compass. Clear the debt with [redacted], pay them back and I will resolve this.
Thank you for bringing this complaint to our attention. We have reviewed this matter and resolved all issues raised in the complaint.
The customer provided what she thought was a valid check when signing up for the services....
Unfortunately, the customer’s bank had changed the first two digits of her checking account after a fraud incident without our company’s knowledge. The bank allowed the customer a grace period during which it allowed the use of the old account number and then forwarded deposited funds to the new account. When the grace period ended, the funds were no longer forwarded to the customer’s new account and the processing bank was no longer able to debit the customer’s bank account for processing fees, resulting in the account being placed in collections.
Our customer service department worked with the customer to resolve this issue and the checking account number has since been updated. Therefore, all deposits are now made into the correct account. Additionally, we issued the customer a refund of $211 on 3/3/2016 to cover past fees billed and issued her $98 on 4/5/2016 to cover the missing deposits while her bank account number was wrong. Our records show that the customer is still actively using our processing services and equipment to process debit and credit cards. Terminating the agreements now would result in interruption to the customer’s ability to accept credit and debit cards. We have been trying to reach the customer to determine whether she wants any other account adjustments made, but she has not returned our calls.
As a result of the above, we feel we have addressed and resolved all issues raised in this complaint and – as stated above – stand ready to discuss further account changes with the customer should she wish to return our calls. Should you require any additional information in order to close out this file, please let us know. Thank you.
Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com. ...
We have reviewed the complaint and the customer’s file. A wireless terminal was provided as requested. During installation of the terminal it was discovered the signal strength with AT&T was not sufficient for processing. We are compatible other wireless providers but unfortunately when offered alternatives the merchant was unwilling to proceed. All incentive payments are issued after 90 days, and in equal payments. This policy is reaffirmed by compliance personnel when completing the application over the phone. These incentives cannot be issued 48 hours after signing up, account approval and processing must be verified. That said, our customer service department has worked diligently with the customer to resolve their concerns. Despite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligations. This process takes 30 – 45 days to complete with the bank. As such, the customer will have no further obligations under these agreements after that time. As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you.
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttal. We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement. That said, our customer service department has worked diligently with the customer to resolve his concerns. After communication with one of our specialists on August 16th, 2017, via email, the customer agreed to move forward with our services. We in turn lowered the customer’s signature debit rate from 2.99% to 0%. As well as issued a credit for $32.02 to the customer’s bank account via ACH. On August 21st, 2017, the customer setup and began using the equipment with an internal pin pad to save space. As a result of the above, no grounds exist at this time for early termination of the agreements. We request that you close out this complaint. Thank you.
Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like...
the Revdex.com.
We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees as well as the non-cancelable lease for processing equipment for $119 per month (plus applicable taxes) for a term of 48 months. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which she expressly confirmed her understanding of the primary terms and conditions of the agreement, including the equipment lease term and monthly payment.
That said, our customer service department has worked diligently with the customer to resolve her concerns by offering rate and fee reductions to reduce the overall cost of her program, but the customer still wished to terminate the agreements. Though the processing and lease agreements are valid and enforceable, we have agreed to terminate the customer’s processing and lease agreements early before expiration of the agreed upon terms and waive all associated agreed upon early termination fees. As such, the customer will have no further obligations under these agreements.
As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you.
Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage customers to submit issues like this so we can resolve them without the need for involvement of a third party like the Revdex.com.
As stated in the...
complaint, Ms. [redacted] voluntarily signed the agreements at issue and represented to our company that she was the majority owner of the business. Additionally, all terms and conditions of the agreements (including all rates and fees) are clearly set forth and disclosed on the agreements signed by the customer. Furthermore, our company provides both equipment and credit card processing and this also was clearly disclosed to Ms. [redacted]. That said, the 48-month equipment lease agreement signed by Ms. [redacted] is a valid and enforceable agreement.
Notwithstanding the above, we have agreed to terminate the customer’s processing agreement and equipment lease agreement per the customer’s request prior to expiration of the agreed upon terms. The company will incur significant out of pocket losses as a result of these early closures, but we prefer a swift resolution to these issues.
Should you need any additional information on this file, please let us know. Thank you.Jeff E[redacted]
Complaint: [redacted]
I am rejecting this response because:So I spoke to [redacted]. I explained to them of Direct processors deceptive practice. [redacted] pays directly to Direct processors the alleged 99 per month (which I was told and explained it was part of a 1% buy down) for 48 months. So Direct processors gets their 4800 from [redacted] has (allegedly) no idea that Direct processors is using deceptive practices to get customers. Customer figure out after a bill or 2 that they are being charged way more than 1 % and that they are being drowned in fees. Customer cancels Direct processors says you owe us 1200 and [redacted] says you owe us 4800 for the machine which was returned. Direct processors says you know what we got our 4800 we will let you off for the 1200 but you got to pay that 4800 to [redacted]. This is a conniving scheme that direct processors has done many times on this Revdex.com forum. Pay back [redacted] used deceptive practices, and you direct processors changed the rates. You forgive one part of a bogus contract until you have to pay back what clearly is wrong doing on direct processors part. if I was [redacted] I would never deal with you people again. I went into this and said if you are lying I will cancel guess what you lied. all of the lies and changes made on billing statements to the favor of Direct processors shows they lack a moral compass. Clear the debt with [redacted], pay them back and I will resolve this.
Dear Revdex.com Representative:
Thank you for bringing this complaint to our attention. We have reviewed this matter and resolved all issues raised in the complaint.
The customer provided what she thought was a valid check when signing up for the services....
Unfortunately, the customer’s bank had changed the first two digits of her checking account after a fraud incident without our company’s knowledge. The bank allowed the customer a grace period during which it allowed the use of the old account number and then forwarded deposited funds to the new account. When the grace period ended, the funds were no longer forwarded to the customer’s new account and the processing bank was no longer able to debit the customer’s bank account for processing fees, resulting in the account being placed in collections.
Our customer service department worked with the customer to resolve this issue and the checking account number has since been updated. Therefore, all deposits are now made into the correct account. Additionally, we issued the customer a refund of $211 on 3/3/2016 to cover past fees billed and issued her $98 on 4/5/2016 to cover the missing deposits while her bank account number was wrong. Our records show that the customer is still actively using our processing services and equipment to process debit and credit cards. Terminating the agreements now would result in interruption to the customer’s ability to accept credit and debit cards. We have been trying to reach the customer to determine whether she wants any other account adjustments made, but she has not returned our calls.
As a result of the above, we feel we have addressed and resolved all issues raised in this complaint and – as stated above – stand ready to discuss further account changes with the customer should she wish to return our calls. Should you require any additional information in order to close out this file, please let us know. Thank you.
Dear Revdex.com Representative: Thank you for bringing this complaint to our attention. As an initial matter, we maintain a Resolution Center on our web site through which we encourage all customers to submit issues like this so they can be resolved without the involvement of a third party like the Revdex.com. ...
We have reviewed the complaint and the customer’s file. A wireless terminal was provided as requested. During installation of the terminal it was discovered the signal strength with AT&T was not sufficient for processing. We are compatible other wireless providers but unfortunately when offered alternatives the merchant was unwilling to proceed. All incentive payments are issued after 90 days, and in equal payments. This policy is reaffirmed by compliance personnel when completing the application over the phone. These incentives cannot be issued 48 hours after signing up, account approval and processing must be verified. That said, our customer service department has worked diligently with the customer to resolve their concerns. Despite those efforts and the existence of valid and enforceable agreements, we have agreed to terminate the customer’s processing and lease agreements prior to expiration of the agreed upon terms and waive all associated early termination fees and obligations. This process takes 30 – 45 days to complete with the bank. As such, the customer will have no further obligations under these agreements after that time. As a result of the above, we feel we have addressed and resolved each and every issue raised in this complaint. Should you need any additional information in order to close out this file, please let us know. Thank you.
Dear Revdex.com Representative: Thank you for sending us the customer's rebuttal. We have reviewed the complaint and the customer’s file and have found no support for the customer’s claims. The customer was sent and signed a Merchant Processing Application and Agreement (MPA) that sets forth all terms and conditions of the agreement, including an itemized list of all credit and debit card processing fees. Additionally, the customer participated in a recorded verification call with the company’s compliance administrator in which he expressly confirmed his understanding of the primary terms and conditions of the agreement. That said, our customer service department has worked diligently with the customer to resolve his concerns. After communication with one of our specialists on August 16th, 2017, via email, the customer agreed to move forward with our services. We in turn lowered the customer’s signature debit rate from 2.99% to 0%. As well as issued a credit for $32.02 to the customer’s bank account via ACH. On August 21st, 2017, the customer setup and began using the equipment with an internal pin pad to save space. As a result of the above, no grounds exist at this time for early termination of the agreements. We request that you close out this complaint. Thank you.