Discount Appliance Repair

The customer has offered no documentation from a qualified service company to back up the claim that a cord was not plugged in The claim seems a fabrication, as there is no physical connection between the ice maker and the freezer, only to water and electricity We tried to make the customer happy by waiving our service fee At first the customer ordered the wrong ice maker, and then blamed ** for the mistake If anyone ** would know the correct part This resulted in an additional trip, and we had not charged a service fee for the any of the visits That the ice maker was not working due to a technician error is unlikely, as our technician knows his job The customer has offered no qualified information to the contrary.The request for a refund is still denied

We initially responded to the customers request to install an ice maker the customer had received shipped from ** Although it is not our regular procedure, we agreed to install the ice maker for the customer, for a labor charge of $ This was to make the customer happy Normally we schedule a service call first with the customer and charge a service and diagnostic fee of $69.95, which is applicable toward the cost of the repair We diagnose and order the parts our self, and provide a labor and part warranty, if this procedure is utilized.No such warranty is provided when the company installs a part without using this procedure, as the customer request us to bypass this methodOn our first visit, the ice maker installation did not work The technician was going to contact ** regarding the issue The customer then called us and told us that ** had sent the wrong ice maker I second visit was made to install the next ice maker after it had arrived Again we did not charge our trip charge of $only for the labor charge of $149.The customer called us again after the second ice maker was installed to inform us it was not making ice At this point we informed the customer that there would be a fee for a third visitof $ Our company has been in business for years and our staff knows how to install an ice maker The problem with the ice maker was not necessarily do to faulty workmanship, rather it is more likely due to a further problem with the refrigerator, related to the ice maker, but not the ice maker itself Upon being told there would be a fee as this was now our third trip to the customers residence, the customer launched on a protracted, and belligerent rant Refusing to pay any further fees, and demanding we fix the ice maker immediately.The dispatcher could not fit a word in as the customer,s rant continued endlessly, nor would the customer listed to our explanation The dispatcher just pressed the end call button ( the received was not "slammed") as the customer refused to listen to what was said It seems [redacted] does not even know what ice maker fits the customer's refrigerator and we have made enough trips at our own expense The customer's request for a refund is denied

This company has horrible customer serviceI was told to be available for a window of time for the technician to come out to service applianceI took off work and sat at home only to find that the technician never showed upOnce I contacted the company, I was informed that they had the wrong number and the technician was attempting to call meHow did he have the wrong number when you all contacted me the day before?
I was never offered an apology

The customer's request for a refund of $has been denied. The customer was never given two different prices This company never conducts repairs without prior authorization from the customer We never promised any refund to this
customer. The customer had two appliances that needed service an oven and an ice maker The technician explained our fees and pricing policy several times to the customer The technician performed laborto fix the customer's oven door The invoice was accepted and signed by the customer The oven needed additional parts to be ordered from the manufacturer The technician also looked at the ice maker The customer
was given only one price for these repairs The customer agreed to the repair and the price prior to us scheduling the ice maker repair The customer accepted and signed the invoice for the ice maker repair It is the technician that gives the pricing for repairs, not the dispatcher in the office The additional parts for the oven repair were on an extended order from the manufacturer We were informed by the manufacturer that the parts had been discontinued by the manufacturer after we had ordered them for the customer We never refused to do the repair, the parts were discontinued by the manufacturer, and that is beyond our control

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The response is almost entirely and is a continuation of the deceitful way this company conducts business Neither repair was authorized beforehand because the price was not given in the first instance and was misrepresented in the second Moreover, both repairs took under minutes each and the business price gouged on the ice maker The owner also falsely represented that he wasn't the owner and was only the technician and refused to call the office worker (his wife) who had given the prices They also falsely claim that the parts are no longer available when they in fact are -- and they even admitted that the parts (a light bulb and igniter) were not only common but they had one in their shop Moreover, the owner refused to leave my house until I signed the receipt and he was specifically told that the receipts were being disputed and he knows it and I have a witness who will confirm that fact Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response is almost entirely and is a continuation of the deceitful way this company conducts business Neither repair was authorized beforehand because the price was not given in the first instance and was misrepresented in the second Moreover, both repairs took under minutes each and the business price gouged on the ice maker The owner also falsely represented that he wasn't the owner and was only the technician and refused to call the office worker (his wife) who had given the prices They also falsely claim that the parts are no longer available when they in fact are -- and they even admitted that the parts (a light bulb and igniter) were not only common but they had one in their shop Moreover, the owner refused to leave my house until I signed the receipt and he was specifically told that the receipts were being disputed and he knows it and I have a witness who will confirm that fact
Regards,
*** ***

The customer's request for a refund of $has been denied. The customer was never given two different prices This company never conducts repairs without prior authorization from the customer We never promised any refund to this customer. The
customer had two appliances that needed service an oven and an ice maker The technician explained our fees and pricing policy several times to the customer The technician performed laborto fix the customer's oven door The invoice was accepted and signed by the customer The oven needed additional parts to be ordered from the manufacturer The technician also looked at the ice maker The customerwas given only one price for these repairs The customer agreed to the repair and the price prior to us scheduling the ice maker repair The customer accepted and signed the invoice for the ice maker repair It is the technician that gives the pricing for repairs, not the dispatcher in the office The additional parts for the oven repair were on an extended order from the manufacturer We were informed by the manufacturer that the parts had been discontinued by the manufacturer after we had ordered them for the customer We never refused to do the repair, the parts were discontinued by the manufacturer, and that is beyond our control

The customer has offered no documentation from a qualified service company to back up the claim that a cord was not plugged in.  The claim seems a fabrication, as there is no physical connection between the ice maker and the freezer, only to water and electricity.   We tried to make the customer happy by waiving our normal service fee.  At first the customer ordered the wrong ice maker, and then blamed ** for the mistake.  If anyone ** would know the correct part.  This resulted in an additional trip, and we had not charged a service fee for the any of the visits.   That the ice maker was not working due to a technician error is unlikely, as our technician knows his job.  The customer has offered no qualified information  to the contrary.The request for a refund is still denied.

I will have a tech come out Friday between 8-9 to check out you problem .He will give you a call before he heads your way.

We installed a control board in the oven, the cost of the board was $430.  The labor charge was $90.Total is $520.  As I explained once we install a control board it is a used part, we cannot return it and be reimbursed.  We have not charged for the second control board of $145 as we...

have not received it, and it is necessary for the repair.  This second board control price is not included in the first.  Our company does not think it should take the burden of a total loss, as the placement of the second control was placed on back order, by the manufacturer, after we were initially told we would receive it.  Therefore we are willing to offer refund of 50% of the $520 control board and labor cost, in the amount of $260.  We also installed an ice maker which is not subject to this agreement. We contact the customer and he agreed to these terms.  Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The guy they sent, Adam, told me he had never worked on the type of freezer that I had, but that he worked on other types/brands and should not have a problem installing the new ice maker.  Adam  had to run a white thick cord with 6 prongs from the new ice maker to the freezer side; that cord was not plugged in all the way.  They can claim all they want; I will never use them and will tell all my friends and neighbors how much they inconvenienced me and how their manager slammed the phone in my face.  I will consider the money was stolen.Thank you, Revdex.com, for your assistance.

We initially responded to the customers request to install an ice maker the customer had received shipped from **.  Although it is not our regular procedure, we agreed to install the ice maker for the customer, for a labor charge of $149.  This was to make the customer happy....

 Normally we schedule a service call first with the customer and charge a service and diagnostic fee of $69.95, which is applicable toward the cost of the repair.  We diagnose and order the parts our self, and provide a labor and part warranty, if this procedure is utilized.No such warranty is provided when the company installs a part without using this procedure, as the customer request us to bypass this method. On our first visit, the ice maker installation did not work.  The technician was going to contact ** regarding the issue.  The customer then called us and told us that ** had sent the wrong ice maker.  I second visit was made to install the next ice maker after it had arrived.  Again we did not charge our normal trip charge of $69.95 only for the labor charge of $149.The customer called us again after the second ice maker was installed to inform us it was not making ice.  At this point we informed the customer that there would be a fee for a third visitof $69.95.  Our company has been in business for 20 years and our staff knows how to install an ice maker.  The problem with the ice maker was not necessarily do to faulty workmanship, rather it is more likely due to a further problem with the refrigerator, related to the ice maker, but not the ice maker itself.  Upon being told there would be a fee as this was now our third trip to the customers residence, the customer launched on a protracted, and belligerent rant.  Refusing to pay any further fees, and demanding we fix the ice maker immediately.The dispatcher could not fit a word in as the customer,s rant continued endlessly, nor would the customer listed to our explanation.  The dispatcher just pressed the end call button ( the received was not "slammed") as the customer refused to listen to what was said.   It seems ** does not even know what ice maker fits the customer's refrigerator and we have made enough trips at our own expense.  The customer's request for a refund is denied.

Review: A service man came out 9/6/2014 to fix my water heater which was causing no hot water. He cleaned the flame sensor on my water heater which got it working. He then recommended that we replace the ignitor/ flame sensor assembly as a permanent fix. I gave a $140 deposit in the form of a personal check with a total amount estimated at $280 the remainder of which would be paid after the final services and parts were rendered.

Upon the return visit 9/27/2014 the part was installed, and the remaining balance of $154.75 was paid for by credit card.

The following day 9/28/2014, after no issues between visits prior to new part installation, the water heater malfunctioned again with the same issue. The business was contacted again, and the same service man was sent out who restarted the water heater and instructed us on how to do so.

Monday 9/29/14 No hot water. We reset the heater manually.

Tuesday 9/30/14 No hot water. This time, we called the business to seek advice about the ongoing issue.

The man who answered did not identify himself. I explained I was still having problems. He became extremely aggravated and irate. He offered no explanation other than shouting that I needed to buy a thermostat. After I asked why the thermostat wasn't replaced initially if that was indeed the problem, he became even more agitated and began yelling endlessly and would not reply to any questions I asked and refused to even allow me to speak. The calmer I spoke the more he yelled. He continually told me I didn't know what I was talking about, and kept rudely telling me I needed to buy another part. The entire time he would not listen and ended up hanging up on me with no agreed upon solution.

After he hung up on me, I checked my credit card and noticed that my $140 deposit was never credited. I was charged $434.75 in total instead of the $294.75 total on my receipt.Desired Settlement: In light of the erroneous charges on top of the belligerent behavior by the supposed owner of the business, I do not wish to continue any further repairs, transactions or correspondence. I want this business to refund my money. I have already contacted my financial institutions., and request that this business allow those refunds to go through.

Business

Response:

customer called for service we ordered parts and returned to install parts.several days later they called us and said having problems with appliance we went out free of charge and got appliance working again.several days later they called again with problems customer was told they have other faulty parts that will have to be replace on appliance.customer would have to pay for the parts they became nasty and refused to pay for service.if the custermer wants to move ahead wiyh the parts we will still help them there are no refunds for service rendered already thank you for your time management.

Consumer

Response:

I am rejecting this response because:

[redacted]'s explanation of what happened is erroneous. He has never been to my house, therefore he has no clue what is needed to repair my water heater. I have my son and two daughters as witness to his belligerent tone of voice and volume because I put him on speaker phone during the conversation.

The return visit was to fix parts that they installed and said would fix my water heater. It did not. The 'no charge' return visit should not be treated as a courtesy, and more as an expected response to a repair that made matters worse. Furthermore, the parts I purchased were not even necessary. My son repaired the water heater simply by realigning the thermocouple and I have not had a single problem since. This leads me to believe that [redacted]'s intention was to bully me into buying more useless parts for an appliance that needed a simple tweak.

[redacted]'s attitude on the phone as well as his Revdex.com rating from other customers whom all describe similar circumstances (yelling, angry tone of voice, unhelpful attitude) is all the reason I need to not want him in my house for any reason, ever. I refuse to do business with someone who responded in such a manner when I had a faulty water heater as winter starts rolling in.

[redacted] also overcharged me and my son (who helped me pay for the services). I have allowed part of the payment to stay because new parts were received (even though they were unnecessary). My son however has contacted his financial institution for a full refund after hearing [redacted]'s tone of voice with me on the phone.

[redacted] had his chance to make good when I called him. He responded with anger, endless ranting and yelling, and ended the phone call by abruptly hanging up on me.

I'll be sure to check the Revdex.com rating of a business in the future before finding myself in this situation again. I will also make it a point to never do business with [redacted], and to make sure my friends and family do the same.

Review: THE COMPANY WAS CONTRACTED TO REPAIR/REPLACE THE ICE DISPENSER MECHANISM ON MY REFRIGERATOR

THE INCORRECT PART WAS APPARENTLY INSTALLED AND THE ICE BUCKET CONTAINER DOES NOT FIT BACK ON THE DOOR INSIDE THE FREEZER RENDERING THE ICE DISPENSER UNUSABLE

I HAVE LEFT MANY VERBAL VOICE MAILS AND CHRONICLED THE ISSUE VIA EMAIL SINCE AUGUST 2014 TO DATE I HAVE NOT HAD ANY RESPONSE FROM DISCOUNT APPLIANCE

I SPOKE TO [redacted] - THE MANUFACTURER OF THE REFRIGERATOR AND THEY INDICATED THAT THE INCORRECT PART WAS PROBABLY INSTALLED BUT WITHOUT ANY RESPONSE OR EFFORT ON THE PART OF DISCOUNT APPLIANCE REPAIR IT IS IMPOSSIBLE TO DETERMINE EXACTLY WHAT THE PROBLEM IS WITH THE REPAIR

BRYAN - THE TECHNICIAN LEFT WITHOUT REPLACING THE ICE CONTAINER BACK IN THE FREEZER SO THE ISSUE WAS NOT DISCOVERED UNTIL AFTER HE LEFT THE PREMISESDesired Settlement: I WOULD LIKE DISCOUNT APPLIANCE TO REFUND ME THE TOTAL COST OF THE REPAIR SO I CAN HAVE ANOTHER COMPANY PERFORM THE NEEDED INSTALLATION CORRECTLY

THANK YOU

Review: On June 13, 2013 I was having an issue with my washing machine. I called Discount Appliance Repair whom I had dealt with before. I was a returning customer. The owner [redacted] sent out a worker also named [redacted] to assess the issue. [redacted] came to my home on the above date and subsequently fixed a leak in the washer. To my dismay, a few weeks went by the washing machine was still leaking and was the same issue the “water line”.

On July 10, 2013 I put in a call to the Discount Appliance Repair Company I spoke to the owner, [redacted] I explained to him “the line in the washer was still leaking”, He said he would send out [redacted], the worker to fix the problem. Mind you there is a 90-day warranty for labor and 1-year on parts. When he arrived to my home we went in the cellar and I left him there to assess the issue. He came up after about 25 minutes and said “the washer was leaking and he had fixed the issue and it had to be leveled” which he did. I went down there after his departure and saw [redacted] had cut a piece of my wood floor in the other room unbeknownst to me used my property without my permission to level the washer.

On July 10, 2013, that evening I phoned the owner and he said “I will talk to [redacted] and get back to you July 11, 2013 which was the next day. When I did not hear from him, I phoned July 11 and he was yelling at me that [redacted] only used a portion of my wood floor and the leak was fixed. The owner was never here in my home to check out the work that was subsequently fixed. He took it upon

Himself to make the assumption his worker had fixed the issue. At no time did he offer to meet me half way or amicably to come to a conclusion to fix the original

Claim reference # [redacted]

problem. Attached you will find copies of when [redacted] the worker was initially here at my home and no less than a month went by the leak was still there.

I am very dissatisfied with Discount Appliance, [redacted] (owner) should take responsibity. Thank youDesired Settlement: A refund of the follow-up which should have been under warranty, which states in their invoice to their customers.. They claim to have a 90-day warranty of labor and a year on parts. Therefore, why was I charged in the first place. In addition to that, the worker stole a piece of my wooden floor, cut it up from another room to level the washer without my permission. When I told the owner is said "so what it was only a piece of wood". That is theft. Upon the compeletion of this outcome, I will take this a step further and contact the county about home theft. If need be I have pictures of the wooden floor under the washer on the date of July 10, 2013

Review: In June, I placed a call to Discount Appliance Repair stating we had a problem with our washing machine. The owner, [redacted], stated he could have a technician out the next day, Sunday, to address the issue. On Sunday morning, less than 24 hours after the service call was arranged, I spoke to the technician directly and cancelled the appointment. At no time did the technician enter our home, nor did he even arrive to the property. The appointment was cancelled prior to his arrival.

Following my conversation with the technician, the owner called and proceeded to scream at me, while using profanities, that my cancellation was not acceptable. I explained that the issue had been fixed and the appointment was cancelled prior to the technician’s arrival to the property. In the days and weeks to follow, the owner called both my husband and I numerous times demanding a service fee for a service that never took place. Each phone call become more and more abusive and finally, we told him that if he called our home again, we would file harassment charges. At this time, I feel that Discount Appliance is not entitled to any service fee because a service was never provided and the appointment was cancelled prior to the technician’s arrival.Desired Settlement: The company has sent the claim to [redacted] attempting to retrieve $63.13 for a service never provided. I have since answer the complaint and would like to claim retracted so that it does not proceed to ligation and does not effect my credit. At this point, I am refusing to pay the fee because services/goods were never exchanged.

Business

Response:

customer [redacted] called discount appliance to come out and service an appliance for them.we scheduled a service call for them 59.00 plus tax customer excepted this day and window we kept our time slot open for this customer and when there appt. time was uo next technician was on his way and customer declined sercice with out any notice to our company and policy.there is a charge for non cancellation customer refused and has been sent to collections.we deserve to be payed for this incovience to our company and technicians.thank you for your time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the service call was cancelled prior to the technician's arrival. Furthermore, the owner did not inform me as to a cancellation policy, a non-refundable service fee, or anything of the like when the appointment was scheduled. Because the technician did not arrive to the property, I feel the fee is unjustified and will proceed accordingly.

Regards,

Business

Response:

hi per your request this is our second response to this customer the [redacted] residence called us to service there appliance tech went to home customer did not cancel there appt. there is a service fee that is due to our company for non cancellation.this matter has been sent to our collection agent for payment.this needs to be paid to us thank you for your time.

Review: Service man stated we needed a new motor on our [redacted] clothes dryer. Charged us 63.13 for the service call which would be credited toward the cost of new motor and labor to install, costing approximately $350.00. However, we had someone else look at the dryer who when taking off the panel inside found there was a sock stuck in there. Removed sock, dryer now works fine. NO BROKEN MOTOR!!!! I called the business to have my $63.13 check returned or refunded. Owner stated that there was still a service call. I told him it was a bogus service call as the serviceman obviously did not even take the panel off to check out what was wrong. I am furious about being ripped off like this!

I would also like to know what other recourse I have in ensuring that others do not trust this business.Desired Settlement: While I am looking for a refund for $63.13 , I would also like to know what happens to businesses

that blatantly deceive unknowing customers. Do I have a right to post this on social media to warn others

of this deceptive business? Please let me know. Thanks for your help.

Review: Repairman came out on 5/2/15 to check on washing machine not running correctly, the service call charge was to be $59.00, if repaired its taken off bill. When the repairman looked at machine he said he knew what it was, and I asked if he needed to order the part, he said no its already in. I thought that was odd, that he would have it with him and that he would install it without telling me, and letting me know what it would cost beforehand in order to authorize the installation of the part. He then proceeded to write up the bill and told me it was $230.05, and told me I had a 90 day warranty. I went ahead and paid, under the assumption that my machine was now going to be working. The first I used my machine was 5/4/15 and to my dismay the same problem occurred. I called the company immediately and they had the same technician come out. He checked the machine and then told my husband that the motor was shot and we needed to replace it, and that would cost an additional $300.00. Of course we did not proceed, when you can buy a new machine for $600.00. I feel that they misdiagnosed the problem to begin with, and it never worked after he said it was fixed. I spoke with the owner of the business, who is very obnoxious, and not very customer oriented. I am willing to pay the service charge call of $59.00, but how can any ethical business person charge you $230.00 and not have the item repaired??Desired Settlement: To refund my credit card the amount charged less the $59.00 service call charge.

Business

Response:

Response:hi customer [redacted] called us out to service wASHER on 5/2/15 speed switch was diagnosed and fixed on appliance tech tested washer everything was working customer authorized and paid for repair.customer called back several days later complaining washer not working right we sent tech out free of charge diagnosed failure to another part we gave cuastomer estimate for part only to fix they refused to pay for service there are no refunds cfor work rendered prior to.if home owner wants part installed we can still do repair thank you for your time.

Consumer

Response:

I am rejecting this response because:

First of all the repair that was done was unauthorized, the technician put the part in without giving me an estimate. Second, the first I used the machine after the repair was Monday 5/4/15 following that Saturday 5/2/15 repair. It still wasn't fixed. I was not in the room when the technician tested the washer, he told me it was fixed, I trusted him. I feel that the repair they did wasn't even needed. They supposedly replaced a part, but I have no evidence of that, they never gave me the old one. Now they come back and tell me its the motor, if that is so that should have been diagnosed on 5/2/15, and I should have been given a truthful diagnosis and estimate of repair on the washer.

Review: My wall mounted double oven broke down due self-cleaning, all the power shut off.

I called Discount Appliance Repair and scheduled service time. They came up on April 23, 2015, the technician diagnosed the problem after having a hard time to remove the oven out of the Kitchen cabinet, and told my wife that the thermostat fail and need to be replaced.

He ordered the part and came back on Monday April the 27, he replaced the thermostat but didn’t solve the problem, the he claim it is the main control board.

He ordered the part and came back a few days later and fixed the problem and charge $ 565.

This day I noticed the he chipped the cabinet weed underneath the oven.

Last week my wife used the oven for the first time after the repair and heard lot of noise from the oven and to shut the breakers off.

I called the company and the technician came yesterday May 19th, I was home and we put the breakers on and started the oven he set the oven for 400 degrees but we only heard very low sound and left after charging me $ 62.

When my wife came back she put the oven on 500 Degrees, when the oven reached the right temperature we hear the noise again, the noise can drive us crazy, I noticed that the noise is caused from vibration because the first technician did not secure the oven to the cabinet correct.

I called the company to complain but the person on the start raise his voice and claim that if the problem is fixed they have nothing to do with the noise, I asked him a few times not raise his voice but he refused so I hung up the phone.

I didn’t raise my voice or be aggressive.

The company charges me $ 62 for a problem that they create.

Thank for your help,

COMPANY SENT TECH OUT TO FIX APPLIANCE, TECH HAD TO GOOGLE PROBLEM, THOUGHT HE FIXED IT BUT DID NOT. THEN BRIAN THE OWNER SAID OVER THE PHONE THE TECH KNOW WHATS WRONG WITH IT AND DOES NOT HAVE TO COME OUT TO CHECK AGAIN, THEY WILL ORDER PARTS, UNBELIEVABLE THE TECH MUST BE A PSYCHIC. OWNER BRIAN IS UNPROFESSIONAL AND RUDE, WEBSITE SAYS THEY ARE Revdex.com ACCREDITED THEY ARE NOT. BEWARE OF THIS COMPANY DO NOT RECOMMEND ANYONE DO BUSINESS WITH THEM AT ALL