Discount Food Mart

Thank you for your recent inquiry in regards to our customer, [redacted] We appreciate your concern for our customers who choose La-Z-Boy to furnish their homes.We attempted to resolve this issue with [redacted] , however we have not been able to reach her Most recently, we sent [redacted] a letter on September 5, and left her a message on September 8, 2015.La-Z-Boy Furniture Galleries takes pride in doing their best to solve any problems our customer’s experience We are more than willing to address the concerns of our customers in a timely manner

Dear Revdex.com, I wanted to let you know that complaint ID [redacted] has been resolved [redacted] ***, with La Z boy customer care had emailed me stating that I have been approved for the furniture in question to be replacedI wanted to let you know that he provided me with outstanding customer serviceMy faith has been restored in La Z boy! I would also like to thank your for your servicePlease let me know if there is any further action I would need to takeRegards, [redacted]

I am rejecting this response because: In essence the warranty covers nothing that can happen to the chair I was never told that the warranty only covered damage due to an "accident." In my view severe color loss of a three year old chair is something that should be covered by an extended warranty as this is clearly a problem with the manufacturing of the chair Since fading or color loss is excluded from coverage I have no choice but to accept La-Z-Boy explanation I certainly won't shop there again and will be very cautious in purchasing warranties in the future You may consider this closed Thank you

RE: Customer [redacted] Case # [redacted] Thank you for your recent inquiry in regards to our customer, [redacted] We appreciate your concern for our customers who choose La-Z-Boy to furnish their homes.*** [redacted] purchased from our [redacted] showroom on November 29, Per her signed terms and conditions of the sale, [redacted] acknowledged the she understood our Lowest Price Guarantee This states, “If within days of your order date you see the identical merchandise advertised for less, under the same terms and conditions, we will gladly refund the difference in full.” *** [redacted] contacted us approximately three months after her date of purchase, which exceeds the day Price Guarantee timeframe In the interest of customer goodwill, we have reached out to [redacted] and offered resolution concerning this matter

Thank you for visiting La-Z-Boy Furniture Galleries as your business is valued and appreciated We'd like share with you our policies related to transfer and delivery fees: Customers can purchase and pick up any advertised and most stock furnishings off the showroom floor without any transfer or delivery feesHowever, if a customer has chosen furnishings that are only available from the La-Z-Boy warehouse in Southern California, such as a special order or another color or fabric not stocked at our store, and would like to pick it up at the store, there is a $transfer fee to have that item delivered to the storeHowever, if a customer chooses to have furniture delivered to their home (which most do), delivery fees to the customer's home start at $without any transfer fee involved Thank you for bringing this point of confusion to our attentionWe will redouble our efforts to train our staff and make sure they clearly understand all options We hope you will reconnect with the Redding Showroom so that we can assist you in finding the most comfortable and beautiful new chair

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI will accept the $offered just to be done with this whole thing

We have attempted to contact the customer for resolution and are waiting to speak with them about next steps

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, it should be noted
this resolution was only offered to us after being contacted by the Revdex.com in response to our complaint. We asked for this same resolution numerous times prior to the complaint and were told no each time. Thank you for your assistance

The obvious insincerity of La-Z-Boy’s last response is about what I would expect after the way we were treated when we were in their storeI consider this matter closedThank you for your efforts to assist me

Dear Sir or Madam,I was just contacted by the *** *** *** La-z-boy store manager about my complaint submitted to Revdex.com on 05/01/2016. He came to our house and fully resolved the issue. Thank you for your kind assistance in this matter. Please consider the issue closed and
satisfactorily resolved.Best Regards,*** ***
*** *** ***
*** *** **
***

Consumer states that her credit card company has confirmed that the money has been credited back to the accountHowever the resolution to the matter occurred within the
last week around the 19th of JanuaryConsumer states that the issue was not resolved before the complaint was sent to the business as she had not heard back from Lazy Boy since the last time she was at their store

RE:  Customer [redacted]       Case # [redacted]Thank you for your recent inquiry in regards to our customer, [redacted].  We appreciate your concern for our customers who choose La-Z-Boy to furnish their homes.[redacted] [redacted] purchased from our [redacted] showroom on November 29, 2014.  Per her signed terms and conditions of the sale, [redacted] acknowledged the she understood our Lowest Price Guarantee.  This states, “If within 30 days of your order date you see the identical merchandise advertised for less, under the same terms and conditions, we will gladly refund the difference in full.”  [redacted] [redacted] contacted us approximately three months after her date of purchase, which exceeds the 30 day Price Guarantee timeframe.  In the interest of customer goodwill, we have reached out to [redacted] and offered resolution concerning this matter.

Thank you for visiting La-Z-Boy Furniture Galleries as your business is valued and appreciated.  We'd like share with you our policies related to transfer and delivery fees: Customers can purchase and pick up any advertised and most stock furnishings off the showroom floor without any...

transfer or delivery fees. However, if a customer has chosen furnishings that are only available from the La-Z-Boy warehouse in Southern California, such as a special order or another color or fabric not stocked at our store, and would like to pick it up at the store, there is a $39.99 transfer fee to have that item delivered to the store. However, if a customer chooses to have furniture delivered to their home (which most do), delivery fees to the customer's home start at $39.99 without any transfer fee involved.  Thank you for bringing this point of confusion to our attention. We will redouble our efforts to train our staff and make sure they clearly understand all options.   We hope you will reconnect with the Redding Showroom so that we can assist you in finding the most comfortable and beautiful new chair.

We understand your frustration and want to assure you that we have clarified our policies to all staff.  We hope you will give us another chance at your business.

This complaint was addressed with the customer prior to the business receiving the claim from the Revdex.com.

Thank you for your recent inquiry regarding our customer, [redacted].  We appreciate your concern for our customers who choose La-Z-Boy to furnish their home.Customer [redacted] purchased a recliner and the Comfort Care accidental protection plan from us on November 26, 2012.  At the time of...

purchase we gave Mr. [redacted] the literature outlining the coverage details of our accidental protection plan. During a recent conversation with Mr. [redacted] he confirmed he had the literature and had read through the coverage details.  The Comfort Care Protection Plan has exclusions in regards to non-coverage for claims that are a direct result of everyday use and for non-accidental damage.  The reason why Mr. [redacted]'s claim was denied is due to the following two reasons:1)  An accident was not reported with the claim.  Mr. [redacted] stated that the leather chair had dye loss that occurred over a period of time.2) Per the accidental protection plan literature, under the Exclusions clause, it details the following in regards to dye loss..: "Wear related issues such as fading, wear and tear, seam separation, stress tears or cracks, foam or padding softening, loss of foam resiliency, fabric stretching, pilling or fraying fabric, color loss or cracking and peeling on any leather or vinyl, split leather or bicast leather product"La-Z-Boy Furniture Galleries takes pride in doing their best to solve any problems our customer's experience.  Please contact us if you have any further questions.

Thank you for your recent inquiry in regards to our customer, [redacted].  We appreciate your concern for our customers who choose La-Z-Boy to furnish their homes.We attempted to resolve this issue with [redacted], however we have not been able to reach her.  Most...

recently, we sent [redacted] a letter on September 5, 2015 and left her a message on September 8, 2015.La-Z-Boy Furniture Galleries takes pride in doing their best to solve any problems our customer’s experience.  We are more than willing to address the concerns of our customers in a timely manner.

Thank you for your inquiry.  The customer's issues have already been amicably addressed and solved.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will accept the $325.00 offered just to be done with this whole thing.

We have attempted to contact the customer for resolution and are waiting to speak with them about next steps.