Discount Food Mart

Thank
you for your recent inquiry in regards to our customer, [redacted]  We appreciate your concern for our customers
who choose La-Z-Boy to furnish their homes.Ms.
[redacted] purchased an apartment sofa and chair on June 3, 2015.  At that time, a sales ticket with our...

Terms
and Conditions was reviewed with the customer. 
Per the Terms and Conditions of the sale, it states that for In Stock
merchandise, “You have 3 days to change or cancel an order after placing it
unless you have already received your furniture, except you may not change or
cancel orders for Clearance or As-Is merchandise.  You may not cancel your order or obtain a
refund after you receive your furniture.” 
The Terms and Conditions further explain, under Refunds and Exchanges,
that “We provide refunds or exchanges only in the following circumstances.  If you request a refund within 3 days of when
you place an order for anything other than Clearance or As-Is merchandise, we
will refund what you paid us unless you have already received your furniture.”  Ms.. [redacted] signed that she acknowledged
these terms and conditions at the time of purchase.   A copy of sales ticket [redacted]0 is
attached.La-Z-Boy
Furniture Galleries takes pride in doing their best to solve any problems our
customer’s experience.  In the interest
of customer goodwill, we will extend Ms. [redacted]’s credit to reflect 6
months from their last letter, dated September 25, 2015.  Please contact our Accounting Department at [redacted] if you have any questions regarding this credit.

I am rejecting this response because:  In essence the warranty covers nothing that can happen to the chair.  I was never told that the warranty only covered damage due to an "accident."  In my view severe color loss of a three year old chair is something that should be covered by an extended warranty as this is clearly a problem with the manufacturing of the chair.  Since fading or color loss is excluded from coverage I have no choice but to accept La-Z-Boy explanation.  I certainly won't shop there again and will be very cautious in purchasing warranties in the future.  You may consider this closed.  Thank you.

Dear Revdex.com, I wanted to let you know that complaint ID [redacted] has been resolved. [redacted], with La Z boy customer care had emailed me stating that I have been approved for the furniture in question to be replaced. I wanted to let you know that he provided me with outstanding customer...

service. My faith has been restored in La Z boy! I would also like to thank your for your service. Please let me know if there is any further action I would need to take. Regards,[redacted]
[redacted]
[redacted]