Discount Ramps.com

They do not keep their word, and customer satisfaction don't mean s[censored]

I ordered a motorcycle kit for my trailer, it was kinda pricey but nice. they also gave me a $50.00 certificate. When I tried to use the certificate they said it wasn't any good. then they told me they would help me with the purchase I wanted to use the gift card for, well its been 3 days and I still haven't heard anything, I REALLY DON'T RECOMMEND PURCHASING FROM THEM! YOU CAN ALWAYS FIND ON THE INTERNET WHAT YOU ARE LOOKING FOR BUT DONT LOOK HERE!

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Customer refund of $was completed in our order system by our accounting department on 08/ The final step of applying the refund to the customer's PayPal account was overlooked I have taken that final step and refunded $back to the customer's PayPal account for the sale price

Installation hardware and instructions were delivered 09/via UPS [redacted] I Have also attached the assembly instructions for the ***- [redacted] which is listed both on our website as well as printed and mailed to consumer Based upon customer rejection of resolution, I would like to hear from customer what else would satisfy the issue so I can resolve.We sent hardware to complete installation as well as instructions What else can I do to resolve? [redacted] Discount RampsSales and Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all we have not received the return labels! Secondly just because it says deer lift on it doesnt mean that its not for us- meaning that it is maybe just what it is called but has multiple uses- sorry but this is my first time with assembling one of these devices...Furthermore just because the specs are given doesnt mean that it will be difficult, inconvenient and clunky to use- the video on their website shows a lady smaller than me flipping it up and down like it's nothing- we believe that this is deceptive and does not reflect the difficulty of use- beyond that the rack rattles SO loud as you drive it is impractical to use- the point of this is convenience- but this has been a nightmare and when properly assembled in the end it's heavy loud and annoying and more trouble than it is worthWe had it for just over the day return period but with all of the incorrect parts, assembly and disassembly it took us time to figure out if it would even workIf they had sent us the correct parts from the get go it may have been a different story we could have sorted out what it was and how bad it was to useIf not for all of the confusion that they caused- we could have assembled it ourselves and dealt with it in a timely manner- as is we are stuck with $plus useless mess Regards, [redacted]

Customer contacted us on 10/and sent photos which I have attached Photos show slight bowing in the middle, which is indicative of regular usage Ramp is being used at a 2:angle, which is acceptable Ramp seems to have some natural wear and tear from everyday use, which is acceptable, but not covered under warranty Offered customer $towards a replacement, which is half the price of the item, as a courtesy, since our warranty doesn't cover regular usage Customer was dissatisfied with offer Only a full replacement will satisfy this customer so in order to ensure customer satisfaction, a replacement will be sent out today This replacement will complete the one year warranty, as item was replaced in full LilyDiscount RampsSales and Service Manager

I am sorry that consumer does not find offer satisfactory.? If an item is marked as a "deer lift" and you were expecting a "swing away", it was clearly marked as an incorrect itemYes, the video of the item does show a lady who is capable of handling the weight of the item, raising it and lowering it, to show how the item worksYou can view the video here:? http://www.discountramps.com/wheelchair-scooter-carrier/p/SC500-V3/.? This is the carrier the customer purchased from us.? We have promptly resolved every time the customer has contacted us, without question.? ? The customer had delayed their initial contact with us from the original receipt, and after the correct item was delivered, each by two weeksIssue was resolved the same day customer contacted us.? We asked for photos from the customer regarding their assembly and installation.? We have requested photos since the problem has happened.? I have yet to receive photos of the item and its installation to see if I can resolve the issue by providing installation and assembly advice to fix the issue with the rattling.? I cannot help with that issue without seeing the problem.? All of the My offer of $still stands.? Thank you, [redacted] Discount Ramps

Order was placed 04/28/ Order delivered 05/via XPO Logistics 997- We did not hear from customer until 08/12, which is over days from the time the customer received the item I am not able to verify any use, damage, or otherwise that occurred from the customer during that time We have a day return policy, and the customer contacted us well after that We cannot offer a return authorization for this order As far as the ramp being difficult to pull out, it can be tricky, and if customer is not pulling straight out, it may stick along the edgeI have enclosed a link to the item on our site, which includes a video, and other useful information http://www.discountramps.com/mobility_scooter_carrier/p/350-500-MOBILITY-TILT-A-...⇄ In regards to the "lean" on the item itself, I have attached the photos that the customer had sent to me showing the load that he has on the carrier (not a scooter AND an offset weight distribution), and how it is unevenly distributed The item is a "scooter carrier" and it has been made to match the measurements of a standard mobility scooter It "can" be used for other items, if the weight is evenly distributed It also comes with an "anti-tilt" hitch locking device, which holds the hitch "arm" into the hitch hole to add stability I cannot verify by the photos whether or not the customer is using that item in tandem with the carrier This item is also called a "tilt-a-rack" which is supposed to "tilt" downwards to allow for ease of loading your scooter into the carrier The rack the customer purchased was $and the accessory that is not part of the customer's issue, was $ The customer also received 10% off each, respectively Their order total is the amount as shown on this orderIn conclusion, we are not able to accept a return or refund on this item for more than one reason, as outlined above Please address me with any concerns regarding this If customer needs replacement parts for a warranty issue I will be happy to assist.***Sales and Service Manager, Discount Ramps

I accept the business's response to resolve this complaint but the part "This was conveyed to the customer when the RA was requested" is simply not true

We refunded the remaining amount of $to his PayPal account today The item that was order and than cancelled was for $we charged $for the shipping which brought the total to $ We did credit the $on 11/2/and today the balance of $which makes that a total credit of $which was charged to the PayPal account This is the total refund due

I attempted to look up this customer's information in our order system, and there is no record of any transaction based upon the information provided by the consumer in this complaint In the customer complaint, it details how this was a charity purchase, and this could be why I could not find customer Customer mentions that we are working to help customer by emailing a copy of the instructions, and this is how customer knew parts were missing We have not yet been given an opportunity to correct the issue because we do not have the appropriate information from customer, such as what replacement parts customer needs, and we need to confirm purchase of item Is this a used item? Is it truly an SCor is it a carrier that "looks" like it? I want to ensure our hardware will be compatible so we can satisfy the customer's situation I will be happy to send a copy of the instructions for the item You can also locate the instructions on our site under "more info" at this link http://www.discountramps.com/wheelchair-scooter-carrier/p/SC500-V3/As soon as I receive confirmation as to where the item was acquired, as well as what parts are needed, and confirmation of shipping address, I will immediately send out parts ***Discount Ramps

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response by Discount Ramps. Yes, the product was used; however, a product must be used before it can be determined defective. And it is defective, otherwise I do not believe you would discontinue selling it as you note on your website. You reduced the price also before marking it defective. This indicates to me you are very aware of the inferior quality and possible dangers of this defective product.As was noted previously, your website did not specify (WHEN THE ITEM WAS PURCHASED) that it should be used ONLY with a mobile cart/scooter. If one weighed 500 pounds as stated that it would carry, the same problems would be encountered. AND The defective sliding ramp issue was definitely more than "tricky" as you claim.You can and should allow me to return this defective product for a full refund. Other unaware consumers should be warned about your product and your reluctance to stand behind them as a company.What you are doing is not right. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We are very sorry the customer had an issue with his orderWe would be happy to refund the shipping amount of $to help come to an agreement that works for both partiesUnfortunately, we cannot post his review since it included the line, "That shut them up." We feel as though that type of language is not appropriate to have in a review posted on our siteA refund for $will post back to his original form of payment through Walmart in the next 5-business daysPlease let us know if we can be of any further assistance in this matterMatt H [redacted] Discount Ramps

Customer refund of $was completed in our order system by our accounting department on 08/21. The final step of applying the refund to the customer's PayPal account was overlooked. I have taken that final step and refunded $back to the customer's PayPal account for the sale
price.

Customer Rita Campbell placed order on 04/13, order shipped on 04/and arrived on 04/18. We received a call from customer on 04/to advise of issue and we sent a UPS label. Refund was made on 04/for the item minus restocking fee. Customer called on 05/to dispute the
restock fee based upon the condition the item arrived to them. We immediately refunded the remainder, and the refund was applied in the amount of $on 05/ *** ***
*** Discount Ramps Sales and Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I explained in my previous email, the order was placed in April at the same time I ordered other equipment for the start up of a small (one-person) business. This item remained in the packaging in which it arrived until it was removed and assembled the first week of August. I am NOT lying about the use of this item. The item was in my possession sitting in its original package. The first week of August is the first time the item was used As I also mentioned previously, I DID check the website and watch the video. The statements from the website "By simply pulling the user-friendly tilt handle....." and "User friendly design" are not accurate. I assure you the ramp was more than "tricky" to operate. At one point I even had to sit on the ground and use both feet to get the ramp back into place. I am an athletic man, but I just wonder since this is specifically for "wheelchairs and scooters", how an elderly or disabled individual would be able to operate this ramp. And if your reply is they have no problem, then the ramp I have must be defective as I stated.As far as the "anti-tilt" device, the only thing that was included with this ramp was a bolt for stability which your website states "The included pinch bolt eliminates any movement and stabilizes the carrier while transporting your mobility aid" and "Included pinch bolt replaces standard hitch pin to eliminate carrier wobble." It doesn't. Just to confirm, the ramp tilts with even pounds centered on it. The design and quality of this ramp is inferior.It is very unfortunate that I did not check with the Revdex.com prior to placing an order. If you refuse to refund the entire amount of my purchase (which is for the ramp, for the wheel kit at a total of with the 10% discount of for a total of 782.98) Please return the amount of the ramp, minus 10% which would be $720.00. It is a shame you don't stand behind what you sell. If this was a good product you would honor a return. Most likely you would return the item to the manufacturer for your own refund. The website states it has a one (1) year warranty, yet not one person I spoke with even mentioned that or offered to exchange this item for an identical one. Perhaps they all function with the same problems. I would like my money back on this defective item
*** ***

The customer was emailed on 10/20/that the item was still on back order. On 10/26/customer informed us to cancel the order, at that point we cancelled the order and emailed our accounting department to issue a full refund to the customer's PayPal account. Refunds can take up to 5-
business days for the credit to show

The customer was giving a FULL refund. One 1/12/he was issued a credit for $197.26, on 1/29/he was issued a refund for the shipping of $and on 1/29/he was issued another refund for $for a total refund of $269.99, which was amount of the sale

The customer was emailed on 10/20/that the item was still on back order. On 10/26/customer informed us to cancel the order, at that point we cancelled the order and emailed our accounting department to issue a full refund to the customer's PayPal account. Refunds can take up to 5-
business days for the credit to show