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Discount Tire Direct

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Reviews Discount Tire Direct

Discount Tire Direct Reviews (29)

• Nov 23, 2019

To Whom it May Concern,I have spoken with this customer and this all appears to have been a misunderstanding based on the notion that he could not approach us for warranty issuesAfter reaching out to the manufacturer and being denied any assistance he lodged this formal complaintI have since resolved this issue with the customer and he has expressed that he wishes to retract this complaintPlease let me know if there is any further need for my assistance[redacted] Customer Care ManagerDiscount Tire ###-###-#### Ext***

• Nov 13, 2019

I have spoken with this customer and came to a mutually satisfactory solution to his concernsHe expressed his delight with our response and stated he will continue to be a loyal customer of Discount Tire Thank you for the opportunity,

• Nov 03, 2019

To Whom it May Concern,I have spoken with this customer and explained that the condition of his tires was caused by a mechanical problem with the vehicle that was not covered by the warranty. I presented a concession to the customer that was mutually satisfactory and he expressed his... pleasure with the end result. You can reach out to them to confirm their satisfaction. At this point it should be considered resolved. Please contact me if any further information is needed. [redacted] Customer Care ManagerDiscount Tire / America's Tire Discount Tire Direct [redacted]

• Nov 02, 2019

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I was advised that the damage was caused do to the fact these tires at some point were put on some type of conveyer system and was suspected to be what caused damage to the lettering on the one tire, I would like to inform discount tire direct of this for future refrence, I thank discount tire direct and hope to be a long time customer for years to come, Thank you

To Whom it May Concern,
I have spoken with the customer today and it appears the billing error was already resolved through her bankWe discussed the matter further and we were able to establish a resolution that was to her satisfactionThank you,
Sean
R***Customer Care Manager
Discount Tire

I have spoken with the customer todayThis was simply a case of miscommunicationI have credited the customer back for the labor fees he incurred through this processNot only does he wish to retract his complaint, he made another purchase with us today as wellWe greatly appreciate the
opportunity to create a positive resolution to this matter. Sincerely, *** ***Customer Care SupervisorDiscount Tire Company

Jasmine,">I have researched the cause of this issueOur tech group is getting it resolvedHowever, I have left a message last week for this customer and they have not returned my callsI will let you know the result of our conversation if one occursOtherwise, we have addressed his concerns on our end and he should not experience this issue again. Thank you, Sean R***Customer Care ManagerDiscount Tire*** *** ***
*** ***

I just wanted to say that the S-Drive Yokohama in 275 35 x 18 is not even close - by any comparison - with the old Nitto 555 Extreme. The 4000 mile old S-Drives are bald. My last set of Nitto 555 Extremes went over 10,000 miles and surpassed every imaginable area of performance of the S-Drive. Considering these are on an NSX, and considering the Nitto 555 Extremes performance is much closer to the best of expensive brands, I ordered a new pair of the Nitto 555 G2s.

When you are on a race track passing following a more modern higher performance car because the other driver see's nothing in his rear view mirror (in turns) other than your face, you know your tires are right. I can tell you that with the many mods to my suspension, the difference in lap times (at Hallett near Tulsa) would be in the 3 -4 second range. The Nittos are scalpels and the S-Drives are simply feeble.

To Whom it May Concern,I have spoken with this customer and explained that the condition of his tires was caused by a mechanical problem with the vehicle that was not covered by the warranty. I presented a concession to the customer that was mutually satisfactory and he expressed his...

pleasure with the end result. You can reach out to them to confirm their satisfaction. At this point it should be considered resolved. Please contact me if any further information is needed.[redacted]Customer Care ManagerDiscount Tire / America's Tire Discount Tire Direct[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was advised that the damage was caused do to the fact these tires at some point were put on some type of conveyer system and was suspected to be what caused damage to the lettering on the one tire, I would like to inform discount tire direct of this for future refrence, I thank discount tire direct and hope to be a long time customer for years to come, Thank you

To Whom it May Concern,
I have reviewed the information provided by our customer and have found that their order was refunded in full on 12/7/16. I have forwarded a copy of the invoice that reflects this refund to their email address on file. We were experiencing higher volume than we have...

experienced in prior promotions and our phone system was over capacity. Unfortunately this caused us to miss some messages that were left in our system.  I hope she will accept our sincere apologize for any inconvenience this has caused. I would also like to invite her to contact me directly if there is anything further I can do to assist. Sean R[redacted]
Customer Care Manager
Discount Tire Direct
[redacted]

To Whom it May Concern,
 
I have investigated this matter and found that UPS had misrouted this customer's tires to a different state. They corrected it and redirected the tires back to the customer. I have confirmed with UPS that the 2 missing tires were delivered to the...

customer's residence on 2/22/16. I have made several attempts to contact the customer and left messages in an attempt to ensure that this matter is resolved. I have received no return calls from the customer at this time. Although we would still like the opportunity to apologize for the experience this customer had we are considering the proof of delivery as resolution to this complaint.  
Thank you, 
Sean R[redacted]
Customer Care Manager
Discount Tire
1[redacted]

To Whom it May Concern,I have contacted this customer regarding his complaint. It appears there was a miscommunication regarding the warranty process. We have come to a resolution that has satisfied this customer's concerns and this matter is resolved. Please feel free to contact me with any...

other questions or concerns.Sincerely, [redacted]Customer Care ManagerDiscount Tire

To Whom it May Concer,I have spoken to this customer and have established a resolution to their concerns. They have conveyed that they are very happy with the result. Please feel free to confirm this with the customer and close this matter. Let me know if there is any other attention...

required by me.[redacted]Customer Care Manager

I have spoken with this customer and came to a mutually satisfactory solution to his concerns. He expressed his delight with our response and stated he will continue to be a loyal customer of Discount Tire.
Thank you for the opportunity,

To Whom it May Concern,
 
We have had a great deal of difficulty contacting this customer in order to resolve this issue. We originally asked for a copy of the receipt for the expense they described, with the offer to reimburse them for it. It was not until viewing the complaint...

submitted to the Revdex.com that we were advised that they did not possess any record of the expense. In order to resolve this matter in the most expedient of ways we have applied the funds requested by the customer back to their [redacted] account. Although we have not received any further communication from the customer we will consider this complaint to be resolved.  
Sean R[redacted]
Customer Care Manager
Discount Tire

To Whom it May Concern,I have spoken with this customer and this all appears to have been a misunderstanding based on the notion that he could not approach us for warranty issues. After reaching out to the manufacturer and being denied any assistance he lodged this formal complaint. I have...

since resolved this issue with the customer and he has expressed that he wishes to retract this complaint. Please let me know if there is any further need for my assistance.[redacted]Customer Care ManagerDiscount Tire ###-###-#### Ext. [redacted]

To Whom it May Concern,I have spoken with this customer and this all appears to have been a misunderstanding based on the notion that he could not approach us for warranty issues. After reaching out to the manufacturer and being denied any assistance he lodged this formal complaint. I have...

since resolved this issue with the customer and he has expressed that he wishes to retract this complaint. Please let me know if there is any further need for my assistance.[redacted]Customer Care ManagerDiscount Tire ###-###-#### Ext. [redacted]

We have repeatedly attempted to reach the customer in order to discuss a resolution to this matter. We have received an email from her stating that she is a travelling sales rep, and that she is very hard to reach. We are presently awaiting a response with a good time and number to reach her at, in...

order to further address this matter. We are very much interested in resolving this as quickly as is possible.

Jasmine, font-family: arial, sans-serif; font-size: 12.8px;">I have researched the cause of this issue. Our tech group is getting it resolved. However, I have left a message last week for this customer and they have not returned my calls. I will let you know the result of our conversation if one occurs. Otherwise, we have addressed his concerns on our end and he should not experience this issue again. Thank you, Sean R[redacted]Customer Care ManagerDiscount Tire[redacted]

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Address: 24350 N 20th Dr Ste 134 Bldg C, Phoenix, Arizona, United States, 85085-1313

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