Discount Tire Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Customer had a non-repairable flat tire. The customer had a prorated road hazard warranty and received a $93.75 credit towards a $125 tire, so the customer paid $31.25 for the tire plus a $16 balance just as he should have. The customer did decide to purchase 2 of our certificates for replacement which was an additional $19 per tire. Because the tire was a warranted item, it was not returned to the customer.

Customer provided an estimate that was mutually agreed upon by DT and the customer. DT paid the amount of the estimate provided by the customer and considers the matter resolved. Anything above the agreed upon amount is the customer's responsibility.

This complaint should be removed from our records and forwarded to our Claims department. Please remove from the AZ Regional office records and resubmit to Claims a[redacted] to the attention of Robert R[redacted] - Claims Department. Thank you!

We were able to contact the customer and agreed to reimburse them. Customer is satisfied with solution.

We would not recommend them for anything that involves expensive wheels. They will lie to you and let you know they can handle it. Well, unfortunately they are completely incapable nor do they take the time to care for the wheels.

A set of brand new American Force Wheels ruined and the only thing offered was a $500 check for repairs and unfortunately $3500 brand new wheels will NOT just be repaired. They should be replaced and handled with care.

Will update review once I speak to American Force (keep in mind these wheels take 4-6 weeks to manufacture and are custom ordered).

Tim and Andy are not understandable at all and treated the situation as if the wheels cost $500.

The manager of the store sent an email to the customer explaining the warranty process was executed correctly. He has offered the desired refund to the customer due to the lack of communication and understanding. He is waiting for a reply back from the customer. Thank you.

Customer's tire was delivered to the store in 3 business days. The same impact that damaged the tire also damaged the wheel. The customer's tire is being covered by our certificate program but the customer is responsible for the wheel cost. Customer has the option whether or not they would like...

to put the certificate on the new tire.

Discount Tire covered the expense of repairing the damaged hub from the tire installation. Discount Tire is not liable/responsible for additional or new damage created by another company. This complaint should be directed to [redacted] and removed from our records.

I did not 'voluntarily' purchase anything, the salesman TOLD me that my tires would be covered in the future.  AND, they did return the tire - AS REQUESTED AFTER I WENT BACK AND GOT IT.  The tire they replaced was not ruined and they sold me a tire without even seeing or checking out the flat one.  If they don't honor my valid complaint I will never do business w/them again and I've done business w/them for the past 30 years!!!  THis is the first time they've EVER pulled anything like this on me.  The fact that I'm FEMALE I'm sure had something to do with the crap they were feeding me.  Again, 3 mechanics looked at this tire and said it was OK, in fact the man who changed it said he could've and should've just plugged the hole and put it back on.  The salesman shd be cautioned about pulling crap like this in the future.

I bought a set of four tires about a month ago. Brought the car in for a possible balance issue. Asked not to rotate. This was done 800miles ago. Tires got rotated!!! Nobody listens and avoids you like a plague. 3 times I tried getting someone's attention. Was ignored 3 times. I went outside and asked the tech myself to please do not rotate the tires, this tech flat out lied to my face WHEN I SAW HIM ROTATE THE TIRES !!!!! Horrible !!!!

Customer had a non-repairable flat tire. The customer had a prorated road hazard warranty and received a $93.75 credit towards a $125 tire, so the customer paid $31.25 for the tire plus a $16 balance just as he should have. The customer did decide to purchase 2 of our certificates for...

replacement which was an additional $19 per tire. Because the tire was a warranted item, it was not returned to the customer.

Discount Tire – 10/12/16

Tuesday night my parents and I realized that all four of my tires on my 1997 Toyota Camry were low. My dad suggested that I take my car into Discount Tire in the morning to get air put in them. I walked into Discount Tire on Wednesday morning just a little past 8am. Since I was stopping by on my way to work I was in my work attire which consisted of a dress and small heels. At the counter there were about six people in line in front of me, so I waited a little bit. Once it was my turn I was then asked how I could be helped by the gentlemen at the front counter, so I explained that I just needed air in my tires. He guided me outside and showed me where to pull my car in and he told me that I would be helped shortly. Since there were two cars already there, I pulled mine into the parking space a couple spots down to wait.

Right away as I pulled in a different gentleman (whom I had not seen helping anyone while I was waiting in line) came up to me and asked me when the last time I got my air pressure checked. I told him I had no idea. As a result, he told me to turn my wheels all the way in one direction and to hop out so he could show me the damage to the sides of my tire due to low air pressure. He then asked me to jump back in my car and turn my wheels all the way to the other side to show me the other side of my tires. After looking at the tires he asked me if my tire pressure light was on which I said “No, I had never seen that light on since I’ve owned the car”. He said “That’s very strange your light hasn’t come on” and suggested that we look for the ‘dash lights reset button’ so that in the future my low tire pressure light would come on. As I comply with his request he then informed me that the reset button is usually in the glove compartment. I opened the glove compartment while sitting in the driver seat leaning over looking for this button (he’s standing next to my driver’s side door). He told me that it would be “further back and maybe at the top”, so I had to adjust my body’s position accordingly to take everything out of my glove compartment to search for the button and still couldn’t find it.

“Okay, no worries, there’s a few more places we can look” he suggested. He proceeds to tell me that “It could also be under the dash of the driver’s seat”. So, I hopped back into my driver’s seat and did my best to look under the dash and move my hands around trying to feel for the button. He told me “It would be further back and it’s a yellow button”. Still looking, I found nothing. He said “Okay, let’s check the passenger side”. I walked around the car and then sat down in the passenger side looking under the dash again... I didn’t feel anything, so I then had to reposition my body (again) to be able to stick my head underneath the dash as I was searching. He crouched down right next to me, pointing and showing me that it would be even further back. So, I continued to look and then I asked him if we could just google where this reset button is instead of aimlessly searching for it. He didn’t respond and instead he said “Okay, let’s check the back seat”.

I happened to have a dog cage in my backseat at the time and before I acknowledged this he said, “I’ll move the cage for you so you can look”. Up until this point I thought maybe he wasn’t legally allowed to touch my car and that’s why I was the one searching. I thought him moving the cage was him just being nice. He told me he would move my front seats forward, giving me enough room on the ground in the back of the car to move around to look for the reset button underneath the front seats (I’m wearing a shorter dress with heels). I begin searching underneath the driver’s seat with both my hands and knees on the floor and while doing this he was at the door closest to me where my head was. Before I know it, I hear his voice telling me that “It’d be further back underneath the seat”… But instead of him being where he was before he was now on the opposite side of the car looking in where my ‘bottom’ was. My bottom was in the air as I was crouching down to be able to look in the area he told me to whilst I thought he was still in the same spot as before... I quickly jumped up feeling uneasy about this entire situation once I realized he changed positions and had a clear view of the back of my body that I didn’t want him to see. It was at this point that I again asked him if we could google where this button is so that I wouldn’t feel so vulnerable searching for it. He ignored my question again and said, “Okay, let’s just check this other seat”. At this point I knew I needed to get back on the road to work so I held the back of my dress down as I’m on my knees in the other side of the back seat. I crouched under to look beneath the seat and still found no “reset button”.

He said, “Okay, there is one more place it could be”. He informed me that it could be in my trunk and asked me if I had a lot of stuff in my trunk which I replied “Yes, I do”. He told me not to worry and that he would help me pull it all out (pull everything out of my trunk to look for this button). He pulled out of my trunk: two bags destined for the Goodwill, a dog play pin and my golf clubs. Now, after he pulled everything out of my trunk, it was empty. Next, he asked me to “Pull up the lining” (where my spare tire is) to see if it’s underneath the lining of the trunk; to no surprise there was no sign of any “reset button”. He said, “Okay, it could be up against the back seat if you can reach back there”. Slightly bending over into the trunk I had reached in to look and couldn’t find it. I began to feel nervous at this point because I simply just wanted air in my tires, yet this man is asking me to get into the trunk of my car. AGAIN, he said to me that “It would be further back- maybe even in the cracks of where the trunk and back seat meet”. I bent/leaned a little further into the trunk as I’m standing outside of it and realized there was no way I could even reach those places without exposing everything due to wearing a dress. So, I sat down in my trunk (a 1997 Toyota Camry), inched my way to the end of it while on my back and elbows all while trying to hold my dress down… I quickly felt around to tell him “No, there is nothing” (no reset button).

As I inch my way back to the edge so I can get out of the trunk he looked into my eyes (I imagine it was easy to read my body language at this point) and realized he pushed it far past the limit. So, he loaded up my trunk and quickly said, “Okay, sorry to waste your time. If you want to pull in here, this guy will fill up your tires”.

As I replayed this in my head more throughout the day, I knew something was off. I’ve never felt more vulnerable in my life then I did at that moment lying down in the trunk of my own car looking for a “reset button” that this man said would be there. I decided to ask my dad, who knows a lot about cars –especially mine, if my car even has a reset button. Right away he said no. I then asked if my car has a tire pressure light, he told me no, my car was definitely too old. I was shocked and in disbelieve that this Discount Tire employee would have me climbing all throughout my car just so he could stare at me while I searched for a made up button.

After doing a little research, I discovered that the tire pressure monitoring system (TPMS) didn’t come about until the 2005 model of the Toyota Camry. In addition, newer Camry’s do have a reset button but they are only located in the glove compartment, not underneath the dash, not underneath the front seats and not in the trunk. The Discount Tire employee “helping” me was C[redacted], Assistant Manager of this Tempe location. I know very well that someone in his position is educated enough to know this. Discovering all this made me realize that I was being harassed and told to move my body around in positions for his viewing pleasure.

An entire week has gone by since I’ve spoke to the Manager about this occurrence and Discount Tire has yet to take any action on Christian. I think it’s important to warn other customers about this so they are not taken advantage of like I was, as he is still “helping” customers every day.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response contains no resolution offers. It merely reiterates the complaint. They damaged body panels and are refusing to provide compensation necessary to have them replaced. Adding that the age of the vehicle somehow precludes them from conducting business in an ethical manner. Masking damage done to a customers vehicle is an inappropriate proposal regardless of the vehicles age.

Regards,

I went in for a tire rotation. I purchased the tires from this location years ago and have been here for other rotation services. This time I was told that my tires were getting low and in the yellow zone (1/32). I knew this but just wanted the rotation. The sales guy said I should consider new tires and I said no thank you, not today. My car was brought back and I was waiting when about ten minutes later, what appeared to be the sale manager, approached me and told me my front tire was not safe and should not be put on the back of the car for safety reasons and that my tires were actually in the red zone (even though I saw on the first gauge it was yellow). He broung me out to my car and showed me the front tire. I was stunned when I saw a fresh filing down of the outside edge of my tire. I knew that they had done this on purpose because the area was dark and clean (other edge of the tire was dirty from the road). The sales guy told me that it was almost down to the wires and that I absolutley needed new tires. I could not believe they would intentionally file down the edge of my tire to create a sale. I have a picture showing the area on the tire. They did not rotate the tires.. and I left the shop asap.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I got the flat tire on August 27th and went to Discount Tire on the 28th. I received the tire on September 8th, which is 7 full business days, if you don't include Labor Day. Even the representatives at Discount Tire said it usually takes a week to a week and a half to receive tires from the Easy Coast. This was told to me after I was already lied to about it arriving on Friday. None the less, there's a lot of lying going on from Discount Tire. Did they lie saying it usually takes a week or longer or did they lie about when they ordered it? It It indeed was 3 business days, then they didn't even place the order until 5 days after I brought it there, still wasting a lot of my time. Discount Tire needs to get their story straight, because I have all of the dates documented, and they all changed their stories.

Regards,[redacted]

We contacted the customer and after discussing their concern, it was mutually agreed that a refund for one of the purchased tires would be satisfactory. Customer has been refunded for one tire and is satisfied with the resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The address of the store I am filing the complaint about is 

255, 255);">[redacted]
 

The response from...

Discount Tire is disappointing. They were the source of the problems that occurred. We were give no option except [redacted] to have the repair done. We feel Discount Tire should accept at least some responsibility in this matter. Thank you. [redacted]