I had contact with this company this evening and wanted to have someone come out just to go over equipment options and to give me a price The first guy I talked to wanted my social security number I would not give it to him He got someone who said he was the manager, he wanted my credit card number to pay $for them to come out and give me a price quote Just to get a price, they claim they need my social and credit cardOn their website it has the Revdex.com logo but when I put in the business on your website it says it is not Revdex.com accredited I just want to warn people about this company
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint would like for collection call to cease and permit discrepancy be reconciled.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsAt the time of installation (3/27/15), county of residence required a permit for all security systemsAs of 7/1/15, a permit is no longer requiredTherefore, we are waiving the permit fee of $We apologize for any inconvenience this matter has causedWe look forward to maintaining a successful business relationship with the client Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] ***Complaint # [redacted] Account # [redacted] Dear [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint alleges grounds for release of contract, client states that she was misinformed on service/product compatibility.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendations Owner of complaint under “express consent,” voluntarily provided contract signatureHer voluntary actions bind her to a “financial” duty relative to the length of contractOwner of complaint was provided access to the terms and conditions of the month contract Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceableOur notes reflect that customer was installed a security system on 10/02/Continuation of notes show that customer waited until 10/15/to attempt cancellationIn addressing the matter of being misinformed in regards to system compatibility (and reduction in MMR), we are open to reviewing any notes that our service technician provided, however, we are unable to confirm or negate any private communication that took place during the time of installationIf you would like to submit the written note, again we are more than happy to review thatAll documents can be forwarded to [email protected] regards to cancelling services, client will immediately become responsible for 75% of the balance of contract (amount owed is $1256.37).Our primary goal is to reach a reasonable resolution and retain a professional business relationshipWe remain committed to negotiating this matter and look forward to continued customer satisfaction We apologize in advance for any inconvenience this matter has resulted.Our organization looks forward to reconciling the complaint in a timely fashionWe extend an apology in advance for any inconvenience this has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
October 27, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint states that product fulfillment has been delayed.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsPer our notes, the matter relative to client not receiving cameras has been addressedWe ask that client allows 7-additional business days (from date of this response) for this request to be honoredIf this matter is not settled within the allotted time frame, we ask that client immediately brings this to our attention It is our highest priority to provide 100% customer satisfactionWe will continue to monitor this matter until it is effectively resolved.We apologize for any inconvenience the delay in camera installation has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] The technician came out to the house to remove the systemNow I have a hole in my wall where the control was mountedI would like to know who is responsible for patching the holeI believe that if you put a hole in the wall, it is your responsiblity to fix it
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] ,This letter is in response to the Complaint #By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint disputes manner in which contract was cancelled.Acknowledgement of Resolution:In regards to Complaint #10880077, we have carefully reviewed the matter and bring forth the following recommendationsThis complaint is no longer viableThe contract has been cancelled and client paid the balance of the BOCIn regards to client’s statements, the month guarantee clause is relative to “same service issues, with the system then being defined as inoperable.” Application of the month clause would then be applicableAgain, client did not meet these conditions, therefore, cannot build claim to fore-mentioned clauseClient should refer to the entirety of the contract for clear interpretationWe extend an apology in advance for any inconvenience this prolonged matter has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This was sent to me in errorIt is addressed to someone named Yesenia HernandezPlease send to the correct person and also check to see if there is a response to me, [redacted] (perhaps it was mixed up and sent to the other person)I think my issue has been resolved since I am no longer receiving emails or phone calls from DefendersThank you Regards, [redacted]
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] ***Complaint # [redacted] Account # [redacted] Dear [redacted] ***,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint states she does not “understand” the terminology used in the previous Revdex.com response.Acknowledgement of Resolution:In regards to Complaint #10817240, we have carefully reviewed the matter and bring forth the following recommendations Our notes reflect that client’s account is closed, with zero balance, and no collection calls via our office has been placed to the customerOur office has contacted client and clearly explained the matterClient confirmed comprehending, therefore, no further resolve is required.We apologize for any inconvenience this matter has caused.Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
They have there installers tell you one thing ( your price will be $per month for the first year) and will tell you to sign here (different price), when you question it the will tell you will see the difference in a check sent to you You will never see the checkAnd when you talk to there customer service they will tell you there is nothing they can do because of the contract you signed says a different priceBig scammers!! But ADT corporate is wonderful, they can't switch your contract but really work with you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meWe have downgraded as we were promised to be able to back in October and Defender's has corrected the situationI am fine keeping the service and not cancelling at this point since I now have the rate we were quoted
Regards,
*** ***
December 8, Revdex.com of Central Indiana
Roman" size="3"> NDelaware St# Indianapolis, IN 46204-
Defenders IncDBA Protect Your Home
DBA Protect Your Home
Priority Way South Drive
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo***
Dear Ms***,
This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
In summary, Ms*** states that due to misinformation about her draft date, she was overcharged and accrued an overdraft feeShe states that she attempted to be proactive about the billing, but was misinformedShe would like clarification and refunded
After further review of account, it was determined where the miscommunication took placeA representative contacted Ms*** on December 5, to discuss the account details and offered her a $Visa gift card to assist with the overdraft feeAt this time, this resolution offer was accepted
I apologize if Ms*** was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution
Sincerely,
Crystal F*
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
E: [email protected]
Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint # ***Account # ***Dear
MsRichardson,This
letter is in response to the Complaint #***
By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges unsolicited contact and balance discrepancy.Acknowledgment of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendations
Owner of complaint under “express consent,” voluntarily provided contract
signatureHis voluntary actions bind him to a “financial” duty relative to
length of contractOwner of complaint was provided access to the terms and
conditions of the month contract. Failing
to comply within contract’s three day opt-out period, contract holds as irrevocable
(w/limited relief) and enforceableOur notes reflect that client was installed
on 6/9/Therefore, client is obliged to the terms and conditions of contract
not to exceed 05/Any communication to client is of a business matter and
relative to client being an “active” account holderThe charge client is
disputing is due to additional equipment (per client’s request) delivered at
time of initial installClient remains responsible for a monthly monitoring
rate of $pending account is paid in full.Our
organization looks forward to reconciling the complaint in a timely fashionWe
extend an apology in advance for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
After review of the account I do show that one of our escalations representative spoke to *** and advised him that we were needing an Letter of cancelation submitted for the account to be closesWe show he provided the needed information on 09/10/The account has been
canceled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
November
3, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
Ms***,This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges grounds for release of contractHe states that he submitted
fax within allotted time frame of day “rights of rescission.”Acknowledgement of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendationsWe
have reviewed the faxes submitted by client on the dates of: 9/and 10/and
determined that we will honor the notice of cancellationWe ask that the client
contact Customer Care (@ 9554) to schedule a convenient time for system
removalOnce the system has been removed, we will refund the customer his
original installation fee ($107.17).Our
organization looks forward to reconciling this complaint in a timely fashion
We extend an apology in advance for any inconvenience this matter has
contributed.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
November
30, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
Ms***,This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint disgruntled with customer service.Acknowledgement of Resolution:In regards
to complaint #***, we have
carefully reviewed the matter and bring forth the following recommendationsClient
alleges she did not receive $Visa gift card as part of promotional offerPer
notes, client was sent a gift card on 11/25/Due to the inconvenience,
client is being sent another $Visa gift cardClient needs to patiently
allow business days for receipt of both gift cards.We
apologize for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
We purchased our ADT system through Home Defenders one month agoAfter a month, our alarm went off and we noticed a low battery signalWe attempted to call ADT (who we thought the sytem was purchased under, and they explained that our agreement was actually with Home DefendrersWhen we called Home Defenders to fix the problem, we were told that a technician would not be able to come out for a full week after our callHow is it that a system that costs us $a month and is supposed to make us feel protected 24/cannot be serviced for a week, allowing for a weakness in the system for that week? When we expressed this concern, we were told that a technician was in our area and would call us after he finished his jobNo call was received, and when we called the following day, they told us that there were no notes in our file about that callWhen we requested to speak to a manager, no managers were available and they promised a manager would call back within hoursNo one calledWe waited days, and called again, and again were told no supervisors/managers were available and that they would have to call us backWhen we requested to stay on the line until a manager was available, we were told that was not possible, and were not given information for manager names, direct lines, email, or any other contact informationBecause we have signed an agreement that has locked us in for years, there is NO RECOURSE for us on this poor customer service, even though they are not meeting their promise to protect our homeWe are STILL waiting to hear back from them
November
24, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
*** ***This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint does not “agree” with the length of contract.Acknowledgement of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendations
Owner of complaint under “express consent,” voluntarily provided contract signature
Their voluntary actions bind them to a “financial” duty relative to length of
contractOwner of complaint was provided access to the terms and conditions of
the month contract. Failing to comply
within contract’s three day opt-out period, contract holds as irrevocable (w/limited
relief) and enforceableClient brings forth a “reasonableness/ fairness”
argument in regards to the terms and conditions of the contractThis is an
unfounded claim, as client was given privy to the terms and conditions (during
initial sales call/post install) of the contractPer the terms of contract,
client also had the option to relocate the system to a new place of residency
The argument fails to be substantiated, as client has agreed to our offer of a reduced
BOCClient was obligated to remit a payment of $918.33, however, negotiations
resulted in the amount of $being agreed uponAn “after-the-fact”
argument is dismissibleWe will not consider any form of refund, as client’s
dissatisfaction with the terms of a legally binding contract (post consent) is
not feasible ground to revoke financial relief.We
apologize for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
December 17,
"Times New Roman",serif;">Revdex.com of Central Indiana
NDelaware St# Indianapolis, IN 46204-
Defenders INCDBA Protect Your Home
DBA Protect Your Home
Priority Way South Drive
Indianapolis, IN
Re: *** ***
Complaint # ***
Account # ***
Dear *** ***
This letter is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
Summation of Complaint:
Owner of complaint cancelled services due to “misleading” communication by service technician Acknowledgement of Resolution:
In regards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsWe apologize for any “misunderstanding” on behalf of our service technicianOur primary goal is to ensure that every customer has a sound understanding of their contract and the terms and conditions thereofWe acknowledge your statements and will apply them in our business practice to better serve our customers Again, we apologize for your dissatisfaction with our product/services
Regards,
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
Tell us why here
I had contact with this company this evening and wanted to have someone come out just to go over equipment options and to give me a price The first guy I talked to wanted my social security number I would not give it to him He got someone who said he was the manager, he wanted my credit card number to pay $for them to come out and give me a price quote Just to get a price, they claim they need my social and credit cardOn their website it has the Revdex.com logo but when I put in the business on your website it says it is not Revdex.com accredited I just want to warn people about this company
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint would like for collection call to cease and permit discrepancy be reconciled.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsAt the time of installation (3/27/15), county of residence required a permit for all security systemsAs of 7/1/15, a permit is no longer requiredTherefore, we are waiving the permit fee of $We apologize for any inconvenience this matter has causedWe look forward to maintaining a successful business relationship with the client Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] ***Complaint # [redacted] Account # [redacted] Dear [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint alleges grounds for release of contract, client states that she was misinformed on service/product compatibility.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendations Owner of complaint under “express consent,” voluntarily provided contract signatureHer voluntary actions bind her to a “financial” duty relative to the length of contractOwner of complaint was provided access to the terms and conditions of the month contract Failing to comply within contract’s three day opt-out period, contract holds as irrevocable (w/limited relief) and enforceableOur notes reflect that customer was installed a security system on 10/02/Continuation of notes show that customer waited until 10/15/to attempt cancellationIn addressing the matter of being misinformed in regards to system compatibility (and reduction in MMR), we are open to reviewing any notes that our service technician provided, however, we are unable to confirm or negate any private communication that took place during the time of installationIf you would like to submit the written note, again we are more than happy to review thatAll documents can be forwarded to [email protected] regards to cancelling services, client will immediately become responsible for 75% of the balance of contract (amount owed is $1256.37).Our primary goal is to reach a reasonable resolution and retain a professional business relationshipWe remain committed to negotiating this matter and look forward to continued customer satisfaction We apologize in advance for any inconvenience this matter has resulted.Our organization looks forward to reconciling the complaint in a timely fashionWe extend an apology in advance for any inconvenience this has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
October 27, 2015Revdex.com of Central IndianaN Delaware St#2020Indianapolis, IN 46204-2599Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear Ms [redacted] ,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint states that product fulfillment has been delayed.Acknowledgement of Resolution:In regards to Complaint # [redacted] , we have carefully reviewed the matter and bring forth the following recommendationsPer our notes, the matter relative to client not receiving cameras has been addressedWe ask that client allows 7-additional business days (from date of this response) for this request to be honoredIf this matter is not settled within the allotted time frame, we ask that client immediately brings this to our attention It is our highest priority to provide 100% customer satisfactionWe will continue to monitor this matter until it is effectively resolved.We apologize for any inconvenience the delay in camera installation has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] The technician came out to the house to remove the systemNow I have a hole in my wall where the control was mountedI would like to know who is responsible for patching the holeI believe that if you put a hole in the wall, it is your responsiblity to fix it
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] Complaint # [redacted] Account # [redacted] Dear [redacted] ,This letter is in response to the Complaint #By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint disputes manner in which contract was cancelled.Acknowledgement of Resolution:In regards to Complaint #10880077, we have carefully reviewed the matter and bring forth the following recommendationsThis complaint is no longer viableThe contract has been cancelled and client paid the balance of the BOCIn regards to client’s statements, the month guarantee clause is relative to “same service issues, with the system then being defined as inoperable.” Application of the month clause would then be applicableAgain, client did not meet these conditions, therefore, cannot build claim to fore-mentioned clauseClient should refer to the entirety of the contract for clear interpretationWe extend an apology in advance for any inconvenience this prolonged matter has causedRegards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier Provider
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This was sent to me in errorIt is addressed to someone named Yesenia HernandezPlease send to the correct person and also check to see if there is a response to me, [redacted] (perhaps it was mixed up and sent to the other person)I think my issue has been resolved since I am no longer receiving emails or phone calls from DefendersThank you Regards, [redacted]
Defenders INCDBA Protect Your HomeDBA Protect Your Home Priority Way South DriveIndianapolis, IN 46240Re: [redacted] ***Complaint # [redacted] Account # [redacted] Dear [redacted] ***,This letter is in response to the Complaint # [redacted] By way of background, Defenders INC DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systems We have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of complaint states she does not “understand” the terminology used in the previous Revdex.com response.Acknowledgement of Resolution:In regards to Complaint #10817240, we have carefully reviewed the matter and bring forth the following recommendations Our notes reflect that client’s account is closed, with zero balance, and no collection calls via our office has been placed to the customerOur office has contacted client and clearly explained the matterClient confirmed comprehending, therefore, no further resolve is required.We apologize for any inconvenience this matter has caused.Regards,Customer Loyalty Representative Protect Your Home ADT Authorized Premier ProviderTell us why here
They have there installers tell you one thing ( your price will be $per month for the first year) and will tell you to sign here (different price), when you question it the will tell you will see the difference in a check sent to you You will never see the checkAnd when you talk to there customer service they will tell you there is nothing they can do because of the contract you signed says a different priceBig scammers!! But ADT corporate is wonderful, they can't switch your contract but really work with you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meWe have downgraded as we were promised to be able to back in October and Defender's has corrected the situationI am fine keeping the service and not cancelling at this point since I now have the rate we were quoted
Regards,
*** ***
December 8, Revdex.com of Central Indiana
*
Roman" size="3"> NDelaware St# Indianapolis, IN 46204-
Defenders IncDBA Protect Your Home
DBA Protect Your Home
Priority Way South Drive
Indianapolis, IN
Re: *** ***
Complaint No***
AcctNo***
Dear Ms***,
This letter is in response to the complaint # *** by *** ***By way of background, Defenders, Inc. DBA Protect Your Home is an Indiana corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
In summary, Ms*** states that due to misinformation about her draft date, she was overcharged and accrued an overdraft feeShe states that she attempted to be proactive about the billing, but was misinformedShe would like clarification and refunded
After further review of account, it was determined where the miscommunication took placeA representative contacted Ms*** on December 5, to discuss the account details and offered her a $Visa gift card to assist with the overdraft feeAt this time, this resolution offer was accepted
I apologize if Ms*** was inconvenienced during this process, but I appreciate the opportunity to address her concerns and help come to a resolution
Sincerely,
Crystal F
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
E: [email protected]
Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint # ***Account # ***Dear
MsRichardson,This
letter is in response to the Complaint #***
By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges unsolicited contact and balance discrepancy.Acknowledgment of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendations
Owner of complaint under “express consent,” voluntarily provided contract
signatureHis voluntary actions bind him to a “financial” duty relative to
length of contractOwner of complaint was provided access to the terms and
conditions of the month contract. Failing
to comply within contract’s three day opt-out period, contract holds as irrevocable
(w/limited relief) and enforceableOur notes reflect that client was installed
on 6/9/Therefore, client is obliged to the terms and conditions of contract
not to exceed 05/Any communication to client is of a business matter and
relative to client being an “active” account holderThe charge client is
disputing is due to additional equipment (per client’s request) delivered at
time of initial installClient remains responsible for a monthly monitoring
rate of $pending account is paid in full.Our
organization looks forward to reconciling the complaint in a timely fashionWe
extend an apology in advance for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
After review of the account I do show that one of our escalations representative spoke to *** and advised him that we were needing an Letter of cancelation submitted for the account to be closesWe show he provided the needed information on 09/10/The account has been
canceled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
November
3, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
Ms***,This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint alleges grounds for release of contractHe states that he submitted
fax within allotted time frame of day “rights of rescission.”Acknowledgement of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendationsWe
have reviewed the faxes submitted by client on the dates of: 9/and 10/and
determined that we will honor the notice of cancellationWe ask that the client
contact Customer Care (@ 9554) to schedule a convenient time for system
removalOnce the system has been removed, we will refund the customer his
original installation fee ($107.17).Our
organization looks forward to reconciling this complaint in a timely fashion
We extend an apology in advance for any inconvenience this matter has
contributed.Regards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
November
30, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
Ms***,This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint disgruntled with customer service.Acknowledgement of Resolution:In regards
to complaint #***, we have
carefully reviewed the matter and bring forth the following recommendationsClient
alleges she did not receive $Visa gift card as part of promotional offerPer
notes, client was sent a gift card on 11/25/Due to the inconvenience,
client is being sent another $Visa gift cardClient needs to patiently
allow business days for receipt of both gift cards.We
apologize for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
We purchased our ADT system through Home Defenders one month agoAfter a month, our alarm went off and we noticed a low battery signalWe attempted to call ADT (who we thought the sytem was purchased under, and they explained that our agreement was actually with Home DefendrersWhen we called Home Defenders to fix the problem, we were told that a technician would not be able to come out for a full week after our callHow is it that a system that costs us $a month and is supposed to make us feel protected 24/cannot be serviced for a week, allowing for a weakness in the system for that week? When we expressed this concern, we were told that a technician was in our area and would call us after he finished his jobNo call was received, and when we called the following day, they told us that there were no notes in our file about that callWhen we requested to speak to a manager, no managers were available and they promised a manager would call back within hoursNo one calledWe waited days, and called again, and again were told no supervisors/managers were available and that they would have to call us backWhen we requested to stay on the line until a manager was available, we were told that was not possible, and were not given information for manager names, direct lines, email, or any other contact informationBecause we have signed an agreement that has locked us in for years, there is NO RECOURSE for us on this poor customer service, even though they are not meeting their promise to protect our homeWe are STILL waiting to hear back from them
November
24, 2015Revdex.com of
Central IndianaN
Delaware St#2020Indianapolis,
IN 46204-2599Defenders
INCDBA Protect Your HomeDBA
Protect Your Home
Priority Way South DriveIndianapolis,
IN 46240Re: *** ***Complaint #
***Account # ***Dear
*** ***This
letter is in response to the Complaint #***By way of background,
Defenders INC. DBA Protect Your Home is
an Indiana Corporation that specializes in selling residential alarm systems
We have been an ADT authorized dealer since that sells and installs ADT
monitored security systemsOnce the security system is installed, the contract
is then purchased, billed, serviced and maintained by ADT.Summation of Complaint:Owner of
complaint does not “agree” with the length of contract.Acknowledgement of Resolution:In regards
to Complaint #***, we have
carefully reviewed the matter and bring forth the following recommendations
Owner of complaint under “express consent,” voluntarily provided contract signature
Their voluntary actions bind them to a “financial” duty relative to length of
contractOwner of complaint was provided access to the terms and conditions of
the month contract. Failing to comply
within contract’s three day opt-out period, contract holds as irrevocable (w/limited
relief) and enforceableClient brings forth a “reasonableness/ fairness”
argument in regards to the terms and conditions of the contractThis is an
unfounded claim, as client was given privy to the terms and conditions (during
initial sales call/post install) of the contractPer the terms of contract,
client also had the option to relocate the system to a new place of residency
The argument fails to be substantiated, as client has agreed to our offer of a reduced
BOCClient was obligated to remit a payment of $918.33, however, negotiations
resulted in the amount of $being agreed uponAn “after-the-fact”
argument is dismissibleWe will not consider any form of refund, as client’s
dissatisfaction with the terms of a legally binding contract (post consent) is
not feasible ground to revoke financial relief.We
apologize for any inconvenience this matter has causedRegards,Customer
Loyalty Representative Protect Your Home ADT
Authorized Premier ProviderTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
December 17,
"Times New Roman",serif;">Revdex.com of Central Indiana
NDelaware St# Indianapolis, IN 46204-
Defenders INCDBA Protect Your Home
DBA Protect Your Home
Priority Way South Drive
Indianapolis, IN
Re: *** ***
Complaint # ***
Account # ***
Dear *** ***
This letter is in response to the Complaint #***By way of background, Defenders INC. DBA Protect Your Home is an Indiana Corporation that specializes in selling residential alarm systemsWe have been an ADT authorized dealer since that sells and installs ADT monitored security systemsOnce the security system is installed, the contract is then purchased, billed, serviced and maintained by ADT
Summation of Complaint:
Owner of complaint cancelled services due to “misleading” communication by service technician Acknowledgement of Resolution:
In regards to Complaint #***, we have carefully reviewed the matter and bring forth the following recommendationsWe apologize for any “misunderstanding” on behalf of our service technicianOur primary goal is to ensure that every customer has a sound understanding of their contract and the terms and conditions thereofWe acknowledge your statements and will apply them in our business practice to better serve our customers Again, we apologize for your dissatisfaction with our product/services
Regards,
Customer Loyalty Representative
Protect Your Home
ADT Authorized Premier Provider
Tell us why here