Discovery Auto Sales LLC

[redacted] bought a vehicle on March 20, 2015. She was approved with a down payment of$2400.00.   At this time we were working with a 3rd party company called Tax Max, Where we could file the customerstaxes and use their refund as part their down payment. See attached document Mrs....

[redacted] signed a contract stating she would put $2000.00 down on March 30, 2015 and theremaining $400.00 on 04/03/2015.She paid $800.00 on March 30, 2015. She filed her taxes here and got a refund of$1216.05. Which was applied to her account. The remaining balance of $383.95was still due on 4/03/2015. She was called multiple times and left multiplemessages to get in contact with us regarding her deferred down payment that wasdue on April 3, 2015.  During the process of trying to get a hold of her we were notified by her employer that she nolonger was employed. Customer was sent out for repossession on April 21, 2015 due to nonpayment of deferred downof $383.95 and 1st monthly payment of $452.60 that was due on April 20, 2015 asstated on her contract. After repossession [redacted] the collections clerk spoke to Mrs. [redacted] on what stepsneeded to be taken to redeem her possessions and/or vehicle. While speaking toher this is when we became aware that she had been out of town.We sent a 20 days notice letter on April 21, 2015.  See attached document.No contract was ever lost. We have the signed documents here in office. See attacheddocuments. We have open doors for Ms. [redacted] and we will use part of the money collected towards a newvehicle with Discovery Auto Sales. Taking in consideration fees and expensesthat were incurred. Attached Documents: Contract, 20 Days Notice Letter, And Tax Max Refund Paperwork

I understand this, but when you picked it up, the first claim closed, and when you brought it back we had to open a new claim, that is your warranty policy, not ours. Thinks again

The vehicle, was driven in order to verify repairs done at not cost to the customer, no accident was reported, customer is complaining about a repossession based on a past due payment clearly stipulated on the sales contract. If a copy of this document is needed, please advise. Best...

Regards  Discovery Auto Sales

Unfortunately our customer [redacted] was repossessed due to his account being past due 60 days.Our online system does not allow a customer to make a payment nor a partial payment online once a customer has become past due 15 days or has been placed out for repossession.  We do not...

take payments over the phone that is our company policy. Customer's must come in to make arrangements for any past due balances. We explained to Mrs. [redacted] that we cannot make a payment over the phone and that Mr. [redacted] must come in to one of our 2 offices to make a payment.  Mr. [redacted] missed a payment on 9/28/2015 and 10/28/2015. He was sent out for repossession on  11/06/2015 and was repossessed on 11/09/2015.

Ms. [redacted] bought a 2013 Kia Rio on February 28, 2017. The approval for the vehicle asked for $2000 down. Ms. [redacted] had 1500 with her and we were willing to work with her on the remaining $500. The deferred dates were $250 on 03/10/2017 and another $250 on 03/17/2017. Customer agreed to...

the dates and signed the contract. (see attachment) She also signed an additional form the down payment agreement.  (see attachment) Ms. [redacted] also signed up for recurring payments through ACH. (see attachment) We reached out several times to Ms. [redacted] to help with a payment due date change.  We have spoken to Ms. [redacted] about sending her paystubs to the office and she refused.  Stating we have her bank statement. Due to our policy for due date changes we must have an updated paystub. We tried reaching out to the customer to come in for the amendment with her updated paystub. We have not made any contact with her.