Initial Business Response /* (1000, 5, 2015/10/16) */
October 13, 2015
[redacted]
XXX XXth [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the...
Revdex.com.
You said that your local channels were added at $5.00 per month when you removed the MultiSport package. You requested that your bill remain the same.
I attempted to reach you at (XXX) XXX-XXXX on October 8, 12 and 13, 2015, and I left three voicemails.
In my last message I explained that DISH Network stopped offering programming packages without locals several years ago, as we reached near total coverage for local channels. Customers who subscribed to no-local packages were grandfathered until any changes were made to their accounts. As you removed the MultiSport package, the locals were added automatically.
As I advised you in my message, because we appreciate your business, I applied a monthly $5.00 credit for 24 months on top of the monthly $5.00 credit for 12 months that you were receiving for this issue. We sincerely regret any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
Initial Business Response /* (1000, 4, 2015/05/20) */
May 15, 2015
Mr. [redacted] E. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with...
the Revdex.com.
You stated that you contacted DISH Network in November 2014 and requested that your service be disconnected; however, your account was placed on DISH Pause. Once the maximum nine-month time frame expired, your programming was automatically reactivated. Your account is now disconnected, but there is a balance owed for your early termination fee and programming. Since your account was not disconnected as you requested, you asked that this account balance be resolved.
When we spoke today, I confirmed that your account is disconnected and I agreed to waive your early termination fee, resolving the account balance. You stated that this concludes the matter.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You said that you have not received a reimbursement check you were promised when you placed you order for service. You requested to receive the check and that you be compensated for your time. When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical address. I advised you that we will reissue the check and that it can take six to eight weeks for processing and shipping. We also applied a $20.00 monthly credit to your account for six months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Complaint: [redacted]
I am rejecting this response becaus: the dish network has charged my credit card the new amount; which is $20 more for the month of december. I would like to see Dish network refund me the $20 and correct the billing amount for future billing.Thanks**
Initial Business Response /* (1000, 4, 2015/11/18) */
November 13, 2015
[redacted]
XXXXX Xrd [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed...
with the Revdex.com.
You said that you were not told that you would be under a two-year contract when you added a receiver to your system. You would like to be released from the contract.
When we spoke, I advised you that I was unable to locate a recording of the call during which you placed the order for the equipment upgrade. Therefore, I agreed to release you from your contract. You may now cancel at any time without penalty.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
October 19, 2016 Dear Mr. [redacted]: On October 17, 2016, we received your rebuttal, dated October 11, 2016, filed with the Revdex.com. You said that you are rejecting my response, but you didn’t provide any detail indicating why. While we regret that you do not agree with the solution we proposed in our previous correspondence, we believe we have offered you a considered and fair option in response to your complaint. At this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
October 3, 2016 Dear Mr. [redacted]: On October 26, 2016, we received your complaint, dated October 23, 2016, filed with the Revdex.com. You said that your mother’s DISH Network account was not disconnected when you requested that it be. On...
behalf of DISH Network, please accept my sincere condolences for your loss. When we spoke, I advised you that I backdated the disconnection of the account and a refund of $67.15 is being processed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
February 3, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Ms. [redacted]: On February 3, 2017, we received your rebuttal, dated February 1, 2017, filed with the Revdex.com. You feel that you should be reimbursed for the DVR recordings that were corrupted. When we spoke, I advised you that we didn’t find any issues with your equipment. This was noted by two technicians on two different occasions (January 11, 2017, and November 23, 2016). Therefore, no credit will be offered. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
I disconnected my service on 3/21/2016. I have $59.31 credit on my account and they keep canceling my credit, I have called them 4 times, each time they give some ridiculous excuse why I have not received my refund.They have a criminal business model, and seem to have no intention of refunding...
my credit on my account. Their business model is: stall the consumer and eventually the customer gives up trying to collect the refund.1. Get my money from these people.2. Put this company out of business. They are taking advantage of people.[redacted]
December 14, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com.
You disputed the...
early termination fee associated with your DISH Network account. You indicated that you requested local channels out of Manhattan, NY but you received Binghamton, NY locals.
When we spoke, I advised you that a review of your sales call revealed that you were provided correct information concerning your local channels.
I also explained that ABC, NBC, CBS, and Fox, have local affiliates in thousands of markets and as such, local markets are broken up into Designated Market Areas (DMAs). In order to receive the locals from a specific DMA, you must live within the limits of that DMA. Please note that there is not a DMA for Manhattan. Manhattan is included in the New York, NY DMA.
While we regret any confusion, as you were not provided incorrect information during your sales call, we are unable to waive your 24-month commitment.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
[redacted]
Tell us why here...August 16, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com. You stated you are experiencing technical issues. You also indicated that you are unable to view channel...
8. When you called in to address your issues, you were told that a $95.00 technician visit is required. You would like to cancel your service without penalty. I attempted to contact you on August 11, 12 and 16, 2016, and I left several voicemails. On August 7, 2016, you spoke with one of our representatives and he offered to set up a technician visit and waive the $95.00 fee, but you declined. This is the first time you have contacted DISH Network regarding any technical issues. Please contact me directly at your earliest convenience to address all your concerns and send a technician at no cost to you to fix any signal issues you may have. Regarding channel 8, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both parties. However, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customers. Thank you for your continued patience. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
November 4, 2016 Dear Ms. [redacted]: On November 3, 2016, we received your complaint, dated October 31, 2016, filed with the Revdex.com. You expressed concern with the $99.00 unreturned equipment fee. You requested to be released from the...
24-month commitment and the early termination fee. You also stated that when you signed the agreement, the installation technician told you that you were only signing for the purchase of a surge protector. Our records reveal that this issue was addressed and resolved via email correspondence. The $99.00 fee was reversed. When I spoke with you by telephone today, I informed you that there is no commitment attached to your account. We strive to provide excellent service and regret that your experience was unfavorable. I apologize for the information you received. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
September 7, 2016 Dear Ms. [redacted]: On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com. You said that a DISH Network system was installed on a property that you own without your approval and you ask...
that we remove the satellite dish. When we spoke by phone, I explained that we instruct our customer to gain landlord permission before our technician is sent so that we know what can and can’t be done. If this was not done, this is an issue between you and your tenant. I advised you that there is a $95.00 fee to have the satellite dish removed which you agreed to and you made payment. I set up an appointment to have the satellite dish removed on September 11, 2016. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Dear Mr. and Mrs. [redacted]: On February 8, 2016, we received your rebuttal, dated February 5, 2016, filed with the Revdex.com. You said that you have not received a copy of your contract and a bill for $99.95. When we spoke, I reminded you that the bill would not be reduced to $99.00 until you accepted my offer. You said that the signature on the contract is not your husband’s. Please note that the signature that is gathered is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. We consider the contract to be valid; however, my offer still stands. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
[redacted] Dear Mr. [redacted]: On February 24, 2017, we received your complaint, dated February 23, 2017, filed with the Revdex.com. You stated that your DISH Network rate was $40.00 a month. You were charged $84.50 for your January 2017 bill. You requested a refund for the overpayment. Additionally, you indicated that you moved and you are unable to use your service at your new residence, so you would like to disconnect your service without penalty. When we spoke today, I advised you of the reason for your increased bill. I also confirmed that you have been provided courtesy credits to reduce the monthly cost. You requested that your account be placed on a nine-month pause. I corrected your billing address, provided you with a copy of your current statement and I removed automatic payments from your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The response from Dish after your contact was exactly what I had hoped for. Dish management responded promptly and correctly. Never had we had such a poor result with an installation. The Dish part of the installation worked, but their co-provider Century Link made the order by Dish for two telephone lines to be installed into a disaster. We were without incoming telephone service for eight days. We had outgoing telephone service because I jury rigged a line to our Comcast modem, but it was to the nominally fax only second line the we needed. It is unbelievable that the first "repair" of no telephone service would take eight days. After we canceled DISH, Comcast arrived four hours later, and had our TV, Telephones, and Internet all working within another two hours. Most important, thank you for helping us.
Sincerely,
[redacted]
November 23, 2016 [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear [redacted]: On November 21, 2016, we received your complaint, dated November 19, 2016, filed with the Revdex.com. You claim that your one-year-old grandson ordered the Pay-Per-View (PPV) event [redacted] fight by accident, and you requested that the charges ($69.99) be removed. To order a PPV, one would have to go to three different screens, and use the arrow buttons to scroll over and mark the selected item. However, as an exception, I reversed the $69.99 charge from your account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
January 27, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.com. You expressed concern with your term commitment and you disputed the early termination fee. You established your account under the Flex24 promotion with a 24-month commitment on November 12, 2013. However, since your account was disconnected and restored on several occasions, the end date of your commitment was postponed to April 22, 2016. Your service was disconnected due to nonpayment on July 2, 2015, and an early termination fee of $200.00 was applied. We ask that the balance of $154.86 be paid for service rendered. Please note that the leased equipment was returned to DISH Network on January 8, 2016. When we spoke today, I advised you that I made an exception and reversed the early termination fee from your account. You accepted this resolution. You also agreed to pay the balance due for programming. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]Tell us why here...
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13, 2015
[redacted]
XXX XXth [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the...
Revdex.com.
You said that your local channels were added at $5.00 per month when you removed the MultiSport package. You requested that your bill remain the same.
I attempted to reach you at (XXX) XXX-XXXX on October 8, 12 and 13, 2015, and I left three voicemails.
In my last message I explained that DISH Network stopped offering programming packages without locals several years ago, as we reached near total coverage for local channels. Customers who subscribed to no-local packages were grandfathered until any changes were made to their accounts. As you removed the MultiSport package, the locals were added automatically.
As I advised you in my message, because we appreciate your business, I applied a monthly $5.00 credit for 24 months on top of the monthly $5.00 credit for 12 months that you were receiving for this issue. We sincerely regret any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*
Initial Business Response /* (1000, 4, 2015/05/20) */
May 15, 2015
Mr. [redacted] E. [redacted] St.
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 13, 2015, we received your correspondence, dated May 12, 2015, filed with...
the Revdex.com.
You stated that you contacted DISH Network in November 2014 and requested that your service be disconnected; however, your account was placed on DISH Pause. Once the maximum nine-month time frame expired, your programming was automatically reactivated. Your account is now disconnected, but there is a balance owed for your early termination fee and programming. Since your account was not disconnected as you requested, you asked that this account balance be resolved.
When we spoke today, I confirmed that your account is disconnected and I agreed to waive your early termination fee, resolving the account balance. You stated that this concludes the matter.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
January 11, 2016 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You said that you have not received a reimbursement check you were promised when you placed you order for service. You requested to receive the check and that you be compensated for your time. When we spoke, I informed you that the reimbursement check was sent on September 4, 2015, to your physical address. I advised you that we will reissue the check and that it can take six to eight weeks for processing and shipping. We also applied a $20.00 monthly credit to your account for six months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, *
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Complaint: [redacted]
I am rejecting this response becaus: the dish network has charged my credit card the new amount; which is $20 more for the month of december. I would like to see Dish network refund me the $20 and correct the billing amount for future billing.Thanks**
Initial Business Response /* (1000, 4, 2015/11/18) */
November 13, 2015
[redacted]
XXXXX Xrd [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed...
with the Revdex.com.
You said that you were not told that you would be under a two-year contract when you added a receiver to your system. You would like to be released from the contract.
When we spoke, I advised you that I was unable to locate a recording of the call during which you placed the order for the equipment upgrade. Therefore, I agreed to release you from your contract. You may now cancel at any time without penalty.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
October 19, 2016 Dear Mr. [redacted]: On October 17, 2016, we received your rebuttal, dated October 11, 2016, filed with the Revdex.com. You said that you are rejecting my response, but you didn’t provide any detail indicating why. While we regret that you do not agree with the solution we proposed in our previous correspondence, we believe we have offered you a considered and fair option in response to your complaint. At this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
October 3, 2016 Dear Mr. [redacted]: On October 26, 2016, we received your complaint, dated October 23, 2016, filed with the Revdex.com. You said that your mother’s DISH Network account was not disconnected when you requested that it be. On...
behalf of DISH Network, please accept my sincere condolences for your loss. When we spoke, I advised you that I backdated the disconnection of the account and a refund of $67.15 is being processed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
February 3, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Ms. [redacted]: On February 3, 2017, we received your rebuttal, dated February 1, 2017, filed with the Revdex.com. You feel that you should be reimbursed for the DVR recordings that were corrupted. When we spoke, I advised you that we didn’t find any issues with your equipment. This was noted by two technicians on two different occasions (January 11, 2017, and November 23, 2016). Therefore, no credit will be offered. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/13) */
Please see pdf.
I disconnected my service on 3/21/2016. I have $59.31 credit on my account and they keep canceling my credit, I have called them 4 times, each time they give some ridiculous excuse why I have not received my refund.They have a criminal business model, and seem to have no intention of refunding...
my credit on my account. Their business model is: stall the consumer and eventually the customer gives up trying to collect the refund.1. Get my money from these people.2. Put this company out of business. They are taking advantage of people.[redacted]
December 14, 2015
Ms. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com.
You disputed the...
early termination fee associated with your DISH Network account. You indicated that you requested local channels out of Manhattan, NY but you received Binghamton, NY locals.
When we spoke, I advised you that a review of your sales call revealed that you were provided correct information concerning your local channels.
I also explained that ABC, NBC, CBS, and Fox, have local affiliates in thousands of markets and as such, local markets are broken up into Designated Market Areas (DMAs). In order to receive the locals from a specific DMA, you must live within the limits of that DMA. Please note that there is not a DMA for Manhattan. Manhattan is included in the New York, NY DMA.
While we regret any confusion, as you were not provided incorrect information during your sales call, we are unable to waive your 24-month commitment.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
[redacted]
Tell us why here...August 16, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 7, 2016, filed with the Revdex.com. You stated you are experiencing technical issues. You also indicated that you are unable to view channel...
8. When you called in to address your issues, you were told that a $95.00 technician visit is required. You would like to cancel your service without penalty. I attempted to contact you on August 11, 12 and 16, 2016, and I left several voicemails. On August 7, 2016, you spoke with one of our representatives and he offered to set up a technician visit and waive the $95.00 fee, but you declined. This is the first time you have contacted DISH Network regarding any technical issues. Please contact me directly at your earliest convenience to address all your concerns and send a technician at no cost to you to fix any signal issues you may have. Regarding channel 8, as you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both parties. However, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customers. Thank you for your continued patience. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT###-###-####
November 4, 2016 Dear Ms. [redacted]: On November 3, 2016, we received your complaint, dated October 31, 2016, filed with the Revdex.com. You expressed concern with the $99.00 unreturned equipment fee. You requested to be released from the...
24-month commitment and the early termination fee. You also stated that when you signed the agreement, the installation technician told you that you were only signing for the purchase of a surge protector. Our records reveal that this issue was addressed and resolved via email correspondence. The $99.00 fee was reversed. When I spoke with you by telephone today, I informed you that there is no commitment attached to your account. We strive to provide excellent service and regret that your experience was unfavorable. I apologize for the information you received. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
September 7, 2016 Dear Ms. [redacted]: On August 30, 2016, we received your complaint, dated August 29, 2016, filed with the Revdex.com. You said that a DISH Network system was installed on a property that you own without your approval and you ask...
that we remove the satellite dish. When we spoke by phone, I explained that we instruct our customer to gain landlord permission before our technician is sent so that we know what can and can’t be done. If this was not done, this is an issue between you and your tenant. I advised you that there is a $95.00 fee to have the satellite dish removed which you agreed to and you made payment. I set up an appointment to have the satellite dish removed on September 11, 2016. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Dear Mr. and Mrs. [redacted]: On February 8, 2016, we received your rebuttal, dated February 5, 2016, filed with the Revdex.com. You said that you have not received a copy of your contract and a bill for $99.95. When we spoke, I reminded you that the bill would not be reduced to $99.00 until you accepted my offer. You said that the signature on the contract is not your husband’s. Please note that the signature that is gathered is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. We consider the contract to be valid; however, my offer still stands. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
February 24, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On February 24, 2017, we received your complaint, dated February 23, 2017, filed with the Revdex.com. You stated that your DISH Network rate was $40.00 a month. You were charged $84.50 for your January 2017 bill. You requested a refund for the overpayment. Additionally, you indicated that you moved and you are unable to use your service at your new residence, so you would like to disconnect your service without penalty. When we spoke today, I advised you of the reason for your increased bill. I also confirmed that you have been provided courtesy credits to reduce the monthly cost. You requested that your account be placed on a nine-month pause. I corrected your billing address, provided you with a copy of your current statement and I removed automatic payments from your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The response from Dish after your contact was exactly what I had hoped for. Dish management responded promptly and correctly. Never had we had such a poor result with an installation. The Dish part of the installation worked, but their co-provider Century Link made the order by Dish for two telephone lines to be installed into a disaster. We were without incoming telephone service for eight days. We had outgoing telephone service because I jury rigged a line to our Comcast modem, but it was to the nominally fax only second line the we needed. It is unbelievable that the first "repair" of no telephone service would take eight days. After we canceled DISH, Comcast arrived four hours later, and had our TV, Telephones, and Internet all working within another two hours. Most important, thank you for helping us.
Sincerely,
[redacted]
November 23, 2016 [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear [redacted]: On November 21, 2016, we received your complaint, dated November 19, 2016, filed with the Revdex.com. You claim that your one-year-old grandson ordered the Pay-Per-View (PPV) event [redacted] fight by accident, and you requested that the charges ($69.99) be removed. To order a PPV, one would have to go to three different screens, and use the arrow buttons to scroll over and mark the selected item. However, as an exception, I reversed the $69.99 charge from your account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
January 27, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 25, 2016, we received your correspondence, dated January 22, 2016, filed with the Revdex.com. You expressed concern with your term commitment and you disputed the early termination fee. You established your account under the Flex24 promotion with a 24-month commitment on November 12, 2013. However, since your account was disconnected and restored on several occasions, the end date of your commitment was postponed to April 22, 2016. Your service was disconnected due to nonpayment on July 2, 2015, and an early termination fee of $200.00 was applied. We ask that the balance of $154.86 be paid for service rendered. Please note that the leased equipment was returned to DISH Network on January 8, 2016. When we spoke today, I advised you that I made an exception and reversed the early termination fee from your account. You accepted this resolution. You also agreed to pay the balance due for programming. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]Tell us why here...