July 8, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr. [redacted]: On July 7, 2016, we received your complaint, dated July 2, 2016, filed with the Revdex.com. You expressed further concern with the debit that was applied to your credit card account. You again stated that the account is in your wife’s name and you are not responsible for her account. As previously advised, when the DISH Network account was activated, you were added as an authorized user and your credit card account was provided as the qualifying credit card for the DISH Network account. Additionally, a sales confirmation email was sent to [redacted]@gmail.com disclosing the terms and conditions of our service. Per the promotional agreement, DISH Network may automatically debit the qualifying credit card account for any early termination, unreturned equipment and/or shipping fees applied. As a result, $260.00 was debited from your credit card account on May 12, 2016, for the early termination fee. A copy of the agreement wherein this is disclosed was previously provided. We are unable to honor your refund request and we suggest that you contact your financial institution for further options. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Today I received a credit in the amount agreed upon, so the monetary issue is resolved. The agent that I spoke to did not offer any apology for the way I was treated, or address the problem they are still experiencing with their horrible customer service, or their choice to subject their customers to the dismal service offered by their overseas call centers. So it seems that they have decided that paying off disgruntled customers is a necessary evil they must endure in exchange for saving a few bucks instead of giving Americans much needed jobs.Unless they realize that they must stop contributing to the destruction of our economy by going back to US based support, I will never use Dish Network again.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
September 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your complaint, dated August 24, 2015, filed with the...
Revdex.com.
You disputed the early termination fee associated with your dishNET internet account. You said that you were not provided with complete and correct information during your sales call.
I attempted to reach you at (XXX) XXX-XXXX on August 26, 27 and 31, 2015, and I left three voicemails.
In my last message, I advised you that I made an exception and waived the early termination fee associated with your dishNET account.
Please note that a review of your sales call revealed that you were provided correct information. However, as satellite internet is not intended for streaming and you indicated that you stream media often, this service is not a good fit for your needs.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted] Dear Mrs. [redacted]: On December 7, 2017, we received your correspondence, dated December 6, 2017, filed with the Revdex.com. You said that in December 2015 your service stopped working and a technician visit was scheduled. You maintain that a technician never arrived at your home and the issue was not resolved. You disconnected your service in June 2016 and you disputed the account balance. You also requested a refund for service from December 2015 through the disconnection date. A review of your account reveals that you called on June 3, 2016, regarding the automatic payments that were collected for programming and you told our agent that you incurred a $35.00 overdraft fee from your bank. As a courtesy, the agent applied a credit of $35.00 to your account, which you accepted. During this same call, you said that you experienced technical issues. You then told the agent that you were not at home to troubleshoot. The agent advised you to call customer service when you are home, so that we may troubleshoot the issue and, if necessary, a free technician visit would be scheduled. We have no record that you called to report technical issues prior to June 3, 2016, or after this date. Your credit card account was removed from automatic payments due to a declined response. As a result, your account was disconnected due to nonpayment on August 26, 2016, leaving a balance of $81.57. Because the leased equipment was not returned to DISH Network in a timely manner, you were billed $148.00 for the unreturned equipment. When we spoke today, I informed you that I have removed the programming balance from your account. I also removed the $49.00 fee for the LNBF (eyepiece of the dish), leaving a balance due of $103.95 for the unreturned receiver. Once the receiver is returned to DISH Network, this fee will be removed as well. During our conversation, you told me that you are working with the post office to locate proof that the receiver was returned. You said you would contact me with an update later. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 23, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the following issues: · Installation · Equipment upgrade · Signature · Early termination fee You said that you have difficulty receiving a signal for your service since it was installed. You also requested that the dish be installed on your roof, but it was not. You canceled your service because of these signal issues A review of your account revealed that you had two dishes installed: one, for the America’s Top 200 programming package and the other for Hindi Elite. Please note that each satellite dish is installed in a place where they will receive the best signal. When I spoke with you today, you said that you would like to continue service, but with only the Hindi Elite package (and the International Basic package, which is required to receive these channels). You agreed to have your account restarted with the International Basic and Hindi Elite packages only. You stated that you called in to cancel your service, you were offered an equipment upgrade without a new 24-month contract. A review of your account reveals that there is a signed contract on file for the receiver upgrade completed on December 11, 2016. We also have a recorded call during which the commitment is verbally agreed to. Please note that you may submit a subpoena for these records. Please contact me directly for more information. Please note, the signature on the contract is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. As you agreed to restart your service, the early termination fee has been reversed; however, it still applies if you cancel before the end of your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/05/05) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On April 30, 2015, we received your correspondence, dated April 29, 2015, filed...
with the Revdex.com.
You expressed concern with the increased programming rate and service disconnection. You requested that the balance be removed and the equipment be picked up.
Our records reveal that we previously provided you with a $15.00 monthly credit for six months. When the credit rolled off the regular price was applied.
On March 24, 2015, your service was disconnected as we received a $20.19 credit card chargeback from your bank. These funds were returned to your financial institution.
Our records indicate that you participated in the DISH'n It Up equipment upgrade on August 14, 2014, with a 24-month commitment. Since the service was disconnected prior to the promotional fulfillment date, you were billed $170.00 for an early termination fee. In addition, because the equipment was not returned to DISH Network in a timely manner, you were also billed $248.00 for unreturned equipment.
When we spoke today, per your request, I restored your service with the America's Top 120 package with the DVR fee at $66.99 per month before tax. I applied a $15.00 monthly credit for 20 months, waived the early termination fee and reversed the equipment fees. I also advised you that we are unable to accept credit card payments for six months, due to the payment dispute. A paper bill will be mailed to your address. You accepted this resolution.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/04) */
October 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs. [redacted]:
On October 30, 2015, we received your complaint, dated October 29, 2015, filed with...
the Revdex.com.
You expressed concern with the early termination fees that were applied to your account. You maintain that you did not receive phone service as advertised.
Your TV and internet services were activated on October 15, 2015, with a 24-month commitment for each service. Please be advised that we do not offer a trial period for our services.
A review of the sales call recording did not find that phone service was mentioned or requested.
Your services were disconnected on October 15, 2015. Since your term commitments were not fulfilled, early termination fees of $480.00 and $420.00 were applied for the TV and internet services respectively. You were also charged two $10.00 box return fees.
When I spoke with you today by phone, I advised you that although I made an exception and waived the charges, I applied a charge of $99.00 for the completed installation. You accepted my resolution. I submitted a refund of $822.26 to your credit card account. Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted] St.
Denver, CO XXXXX
[redacted]
January 7, 2016Ms. [redacted]Port Saint Lucie, FL [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms....
[redacted]:On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com.You expressed concern with the early termination fee to disconnect your service. You maintain that you experienced unresolved technical issues with your service and you were told by a technician that trees were blocking your signal. You also stated that your internet service was slow. Your service was activated on August 1, 2015, with a 24-month commitment, through Planet Dish ([redacted]), an independent company. DISH Network does not offer a trial period for our service. Please note that the only upfront monies collected by DISH Network was a non-refundable activation fee of $50.00. A review of your account shows that DISH Network only provided you with TV service, not internet. Although you maintain that DISH Network sent a technician to your home, our records do not show this. The only technician that was sent to your home was on August 1, 2015, when your initial installation was completed. In fact, when you contacted us on August 25, 2015, requesting to cancel your service because of technical issues, we offered to schedule a technician visit; however, you declined. At that time, you opted to keep the service and downgrade your package. Your service was canceled on December 30, 2015, as you requested. Since you did not fulfill your term commitment, an early termination fee of $400.00 plus tax was applied to your account. You were also charged a $10.00 box return fee. The balance was paid in full on December 30, 2015. When I spoke with you by phone on January 6, 2016, I advised you that we are unable to honor your request to waive the early termination fee and provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Initial Business Response /* (1000, 5, 2015/10/08) */
October 6, 2015
[redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 30, 2015, we received your complaint, dated September 29,...
2015, filed with the Revdex.com.
You indicated that you called around September 3, 2015, to request a deferred payment to September 21, 2015. However, your payment was automatically debited on September 7, 2015. You requested a refund and reimbursement for overdraft fees.
When I spoke with you by telephone today, I explained that since you are enrolled in Credit Card AutoPay (CCA), the payment is automatically collected from your debit/credit card account on the due date. It cannot be suppressed unless it is removed from CCA. To change information, we require at least seven to ten days advance notification. I apologize for the information you received.
Our records reveal that we reimbursed $32.00 for the overdraft fees. A refund cannot be submitted if the balance is due. However, I applied a $137.03 credit to your account and you may disregard the September 22, 2015, billing statement.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
August 5, 2016 Dear Mr. [redacted]: On August 1, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You maintain you were advised that you would have access to Astros games, but you did not. A review of our...
records indicates that this issue was previously addressed through the Colorado Attorney General’s Office. Enclosed is a copy of our response for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
[redacted] Dear Ms. [redacted]: On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com. You said your account was transferred to your sister-in-law’s name in November 2014, and you disputed the collection attempts. When we spoke today, I advised you that I removed the balance of $150.40 from your account. This information will also be removed from your credit report. Please allow eight weeks for processing with the credit bureaus. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Initial Business Response /* (1000, 6, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 28, 2015, we received your complaint, dated October 27, 2015,...
filed with the Revdex.com.
You expressed concern with the sale of your service. You indicated that you were not advised of the $49.00 activation fee, and that you have yet to receive two $50.00 gift cards. You requested to cancel the service with no penalty.
When we spoke today, you said that this matter has been resolved.
Our records reveal that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Infinity Sales Group LLC, an independent retailer. While DISH Network and AT&T do not have a business relationship, the retailer may offer AT&T service. I regret any confusion.
We have no record of the gift card offer you described. Nevertheless, as a courtesy, a $100.00 programming credit was applied to your account on October 27, 2015. In addition, I made an exception and waived your early termination fee.
Your concerns will be forwarded to the appropriate personnel for internal review. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your reply. The confusion was I called the number on the DISH website page to sign up. I have no idea how I was set up through this 3rd party company you mentioned. They did promise a lot of things that didn't happen. Luckily AT&T has worked with me in getting their service & billing corrected with one phone call & lots of apologies. After SEVERAL phone calls to DISH they have credited my account. Hopefully, it is finally fixed.
Dear Ms. [redacted]: On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You expressed concern with the satellite dishes that were installed at your condominium building. You suggested that DISH Network send a technician to remove the dishes and brackets. When DISH Network customers agree to the installation of DISH Network equipment, it does not include the removal of the equipment at the end of our business relationship. As the previous account holders requested and accepted the DISH Network installation, they must request the removal of the satellite dish from your roof. When I spoke with you by phone today, I advised you that we are unable to honor your request. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
September 15, 2015
Ms. [redacted]
XXXXX [redacted]
Lucerne Valley, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14,...
2015, filed with the Revdex.com.
You said that you need a copy of your contract and expressed concern about not being able to get it in a timely manner.
When we spoke I apologized for any inconvenience. I emailed you your contract and you confirmed that you received it.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed what Dish said they could provide me to [redacted] said that is not good enough. I need proof I OWN this ipad, so far, nothing can be produced. I am not satisfied with the help I have received at all.
Final Business Response /* (4000, 9, 2015/10/02) */
September 30, 2015
Ms. [redacted]
XXXXX Sutter Rd.
Lucerne Valley, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 30, 2015, filed with the Revdex.com.
You said that you provided [redacted] with your contract in order to prove that you own the [redacted] so that it can be unlocked, but you were told that the contract was not proof.
[redacted] sent you the [redacted] through [redacted] with tracking number 1Z3FXXXXXXXXXXXXXX. Additionally, your [redacted] order ID is XXXXXXXXXX. Unfortunately, this is the only information we have to provide.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because I will not go to a police department as get a report down that supposedly happened they say 4 years ago for something I never had. The police have more then important things to do that doesn't have to deal with 4 years ago. I am a single mother of two and don't have time to go to a station for something stupid. It is not on any other credit report on me except one and this lady is an it as she can remove it by law without a report as they just choose not too. I want it removed or I will contact channel news as well attorney general.
Sincerely,
[redacted]
January 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On January 16, 2017, we received your complaint, dated January 13, 2017, filed with the Revdex.com. You said you canceled your service in August 2015 and you disputed the balance due. I attempted to reach you at [redacted] on January 16, 17 and 18, 2017. I left two voice messages. On one occasion there was no option to leave a message. I also sent an email to [redacted] (enclosed). While you returned my call, we were unable to speak directly. I reviewed your call from October 14, 2015. I found that you told our agent that you will be going with another provider. During this same call, our agent offered you TV service-only for the price of $92.99 before tax. You advised our agent that you will discuss this matter with your wife and call back. We have no record that you called DISH Network again until December 12, 2016. On October 28, 2015, we received notification from [redacted] to unbundle your account. For billing purposes, a new account was opened for the TV service. Please note that the customer must call DISH Network directly to cancel their service. We also sent billing statements to [redacted] Your account was disconnected due to nonpayment on December 9, 2015. The balance due for service rendered was $99.17. On December 15, 2016, a $50.00 courtesy credit was applied to your account, leaving a balance due of $48.77. Although we have no record of the disconnection request, I made an exception and removed the remaining balance from your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 19, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 11, 2017, we received your correspondence, dated December 8, 2017, filed with the Revdex.com. You said that a satellite dish was installed in error and it has caused damage to your roof. You requested that the damage be repaired. When we spoke on December 15, 2017, you confirmed that you spoke with Ms. Rhonda R[redacted] from the DISH Network Corporate Field Resolutions Team, and you are waiting for her to follow up. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
August 17, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.com. You indicated that the technician dropped your iPhone during a home repair for your iPhone, and that you were...
told that you would not be getting a new phone until another home repair was scheduled. Our records reveal that a new iPhone was shipped to you on Friday August 5, 2016. When I spoke with you by telephone today, you confirmed that you received it. I apologize for the information you received. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
[redacted] Dear Mr. [redacted]: On March 6, 2017, we received your complaint, dated March 5, 2017, filed with the Revdex.com. You said that your receiver was experiencing latency issues since it was upgraded to DISH Network’s new user interface. You also expressed concern that you are unable to view [redacted] basketball games and with the takedown of your local [redacted] affiliate. In your email to me, you indicated that you wanted your early termination fee waived. While we sincerely regret any inconvenience this latency issue may have caused, as it does not prevent you from using your service and as we are investigating this, we are unable to waive your 24-month commitment. Please note that [redacted] owns the rights to the network that carries [redacted]’ games, [redacted]; as such, we are unable to provide them. We are also currently in negotiations with [redacted], the owner of your local [redacted] affiliate. As we do not currently have the right to carry their channels, [redacted] took them down until an agreement can be made. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
The only reason I have to call this business is to get a few day extension for a payment or when promotional credit to expire. I do not continually call this place for any other reason, and I do not tolerate being bullied by any individual or business. If you do not want my money then there is plenty of other companies out there. How do you think you have a right to threaten not only me but any customer that you will disconnect my account if I call in to your business.!!!! I am still paying you money for a service, evidently all you want is my money and the money of others without having to answer calls from them!! How is it legal for you to threaten a customer and if they refuse to take a offer you will just cancel their account. I PAY YOU FOR A SERVICE AND I DONT WANT TO BE THREATENED AND MADE TO FEEL LIKE I AM A PROBLEM TO YOU! If you dont want my service please let me know I will gladly cancel my account! I expect the same service and credits as other customers!
July 8, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]-[redacted] Dear Mr. [redacted]: On July 7, 2016, we received your complaint, dated July 2, 2016, filed with the Revdex.com. You expressed further concern with the debit that was applied to your credit card account. You again stated that the account is in your wife’s name and you are not responsible for her account. As previously advised, when the DISH Network account was activated, you were added as an authorized user and your credit card account was provided as the qualifying credit card for the DISH Network account. Additionally, a sales confirmation email was sent to [redacted]@gmail.com disclosing the terms and conditions of our service. Per the promotional agreement, DISH Network may automatically debit the qualifying credit card account for any early termination, unreturned equipment and/or shipping fees applied. As a result, $260.00 was debited from your credit card account on May 12, 2016, for the early termination fee. A copy of the agreement wherein this is disclosed was previously provided. We are unable to honor your refund request and we suggest that you contact your financial institution for further options. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Today I received a credit in the amount agreed upon, so the monetary issue is resolved. The agent that I spoke to did not offer any apology for the way I was treated, or address the problem they are still experiencing with their horrible customer service, or their choice to subject their customers to the dismal service offered by their overseas call centers. So it seems that they have decided that paying off disgruntled customers is a necessary evil they must endure in exchange for saving a few bucks instead of giving Americans much needed jobs.Unless they realize that they must stop contributing to the destruction of our economy by going back to US based support, I will never use Dish Network again.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
September 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your complaint, dated August 24, 2015, filed with the...
Revdex.com.
You disputed the early termination fee associated with your dishNET internet account. You said that you were not provided with complete and correct information during your sales call.
I attempted to reach you at (XXX) XXX-XXXX on August 26, 27 and 31, 2015, and I left three voicemails.
In my last message, I advised you that I made an exception and waived the early termination fee associated with your dishNET account.
Please note that a review of your sales call revealed that you were provided correct information. However, as satellite internet is not intended for streaming and you indicated that you stream media often, this service is not a good fit for your needs.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
December 14, 2017 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mrs. [redacted]: On December 7, 2017, we received your correspondence, dated December 6, 2017, filed with the Revdex.com. You said that in December 2015 your service stopped working and a technician visit was scheduled. You maintain that a technician never arrived at your home and the issue was not resolved. You disconnected your service in June 2016 and you disputed the account balance. You also requested a refund for service from December 2015 through the disconnection date. A review of your account reveals that you called on June 3, 2016, regarding the automatic payments that were collected for programming and you told our agent that you incurred a $35.00 overdraft fee from your bank. As a courtesy, the agent applied a credit of $35.00 to your account, which you accepted. During this same call, you said that you experienced technical issues. You then told the agent that you were not at home to troubleshoot. The agent advised you to call customer service when you are home, so that we may troubleshoot the issue and, if necessary, a free technician visit would be scheduled. We have no record that you called to report technical issues prior to June 3, 2016, or after this date. Your credit card account was removed from automatic payments due to a declined response. As a result, your account was disconnected due to nonpayment on August 26, 2016, leaving a balance of $81.57. Because the leased equipment was not returned to DISH Network in a timely manner, you were billed $148.00 for the unreturned equipment. When we spoke today, I informed you that I have removed the programming balance from your account. I also removed the $49.00 fee for the LNBF (eyepiece of the dish), leaving a balance due of $103.95 for the unreturned receiver. Once the receiver is returned to DISH Network, this fee will be removed as well. During our conversation, you told me that you are working with the post office to locate proof that the receiver was returned. You said you would contact me with an update later. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
February 23, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the following issues: · Installation · Equipment upgrade · Signature · Early termination fee You said that you have difficulty receiving a signal for your service since it was installed. You also requested that the dish be installed on your roof, but it was not. You canceled your service because of these signal issues A review of your account revealed that you had two dishes installed: one, for the America’s Top 200 programming package and the other for Hindi Elite. Please note that each satellite dish is installed in a place where they will receive the best signal. When I spoke with you today, you said that you would like to continue service, but with only the Hindi Elite package (and the International Basic package, which is required to receive these channels). You agreed to have your account restarted with the International Basic and Hindi Elite packages only. You stated that you called in to cancel your service, you were offered an equipment upgrade without a new 24-month contract. A review of your account reveals that there is a signed contract on file for the receiver upgrade completed on December 11, 2016. We also have a recorded call during which the commitment is verbally agreed to. Please note that you may submit a subpoena for these records. Please contact me directly for more information. Please note, the signature on the contract is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. As you agreed to restart your service, the early termination fee has been reversed; however, it still applies if you cancel before the end of your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
Initial Business Response /* (1000, 4, 2015/05/05) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]-[redacted]
Dear Ms. [redacted]:
On April 30, 2015, we received your correspondence, dated April 29, 2015, filed...
with the Revdex.com.
You expressed concern with the increased programming rate and service disconnection. You requested that the balance be removed and the equipment be picked up.
Our records reveal that we previously provided you with a $15.00 monthly credit for six months. When the credit rolled off the regular price was applied.
On March 24, 2015, your service was disconnected as we received a $20.19 credit card chargeback from your bank. These funds were returned to your financial institution.
Our records indicate that you participated in the DISH'n It Up equipment upgrade on August 14, 2014, with a 24-month commitment. Since the service was disconnected prior to the promotional fulfillment date, you were billed $170.00 for an early termination fee. In addition, because the equipment was not returned to DISH Network in a timely manner, you were also billed $248.00 for unreturned equipment.
When we spoke today, per your request, I restored your service with the America's Top 120 package with the DVR fee at $66.99 per month before tax. I applied a $15.00 monthly credit for 20 months, waived the early termination fee and reversed the equipment fees. I also advised you that we are unable to accept credit card payments for six months, due to the payment dispute. A paper bill will be mailed to your address. You accepted this resolution.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted]-[redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
([redacted]-[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (2000, 6, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/11/04) */
October 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs. [redacted]:
On October 30, 2015, we received your complaint, dated October 29, 2015, filed with...
the Revdex.com.
You expressed concern with the early termination fees that were applied to your account. You maintain that you did not receive phone service as advertised.
Your TV and internet services were activated on October 15, 2015, with a 24-month commitment for each service. Please be advised that we do not offer a trial period for our services.
A review of the sales call recording did not find that phone service was mentioned or requested.
Your services were disconnected on October 15, 2015. Since your term commitments were not fulfilled, early termination fees of $480.00 and $420.00 were applied for the TV and internet services respectively. You were also charged two $10.00 box return fees.
When I spoke with you today by phone, I advised you that although I made an exception and waived the charges, I applied a charge of $99.00 for the completed installation. You accepted my resolution. I submitted a refund of $822.26 to your credit card account. Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted] St.
Denver, CO XXXXX
[redacted]
January 7, 2016Ms. [redacted]Port Saint Lucie, FL [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms....
[redacted]:On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com.You expressed concern with the early termination fee to disconnect your service. You maintain that you experienced unresolved technical issues with your service and you were told by a technician that trees were blocking your signal. You also stated that your internet service was slow. Your service was activated on August 1, 2015, with a 24-month commitment, through Planet Dish ([redacted]), an independent company. DISH Network does not offer a trial period for our service. Please note that the only upfront monies collected by DISH Network was a non-refundable activation fee of $50.00. A review of your account shows that DISH Network only provided you with TV service, not internet. Although you maintain that DISH Network sent a technician to your home, our records do not show this. The only technician that was sent to your home was on August 1, 2015, when your initial installation was completed. In fact, when you contacted us on August 25, 2015, requesting to cancel your service because of technical issues, we offered to schedule a technician visit; however, you declined. At that time, you opted to keep the service and downgrade your package. Your service was canceled on December 30, 2015, as you requested. Since you did not fulfill your term commitment, an early termination fee of $400.00 plus tax was applied to your account. You were also charged a $10.00 box return fee. The balance was paid in full on December 30, 2015. When I spoke with you by phone on January 6, 2016, I advised you that we are unable to honor your request to waive the early termination fee and provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Initial Business Response /* (1000, 5, 2015/10/08) */
October 6, 2015
[redacted]
[redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 30, 2015, we received your complaint, dated September 29,...
2015, filed with the Revdex.com.
You indicated that you called around September 3, 2015, to request a deferred payment to September 21, 2015. However, your payment was automatically debited on September 7, 2015. You requested a refund and reimbursement for overdraft fees.
When I spoke with you by telephone today, I explained that since you are enrolled in Credit Card AutoPay (CCA), the payment is automatically collected from your debit/credit card account on the due date. It cannot be suppressed unless it is removed from CCA. To change information, we require at least seven to ten days advance notification. I apologize for the information you received.
Our records reveal that we reimbursed $32.00 for the overdraft fees. A refund cannot be submitted if the balance is due. However, I applied a $137.03 credit to your account and you may disregard the September 22, 2015, billing statement.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
August 5, 2016 Dear Mr. [redacted]: On August 1, 2016, we received your complaint, dated July 27, 2016, filed with the Revdex.com. You maintain you were advised that you would have access to Astros games, but you did not. A review of our...
records indicates that this issue was previously addressed through the Colorado Attorney General’s Office. Enclosed is a copy of our response for your records. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
February 22, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Ms. [redacted]: On February 22, 2016, we received your complaint, dated February 19, 2016, filed with the Revdex.com. You said your account was transferred to your sister-in-law’s name in November 2014, and you disputed the collection attempts. When we spoke today, I advised you that I removed the balance of $150.40 from your account. This information will also be removed from your credit report. Please allow eight weeks for processing with the credit bureaus. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
Initial Business Response /* (1000, 6, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 28, 2015, we received your complaint, dated October 27, 2015,...
filed with the Revdex.com.
You expressed concern with the sale of your service. You indicated that you were not advised of the $49.00 activation fee, and that you have yet to receive two $50.00 gift cards. You requested to cancel the service with no penalty.
When we spoke today, you said that this matter has been resolved.
Our records reveal that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Infinity Sales Group LLC, an independent retailer. While DISH Network and AT&T do not have a business relationship, the retailer may offer AT&T service. I regret any confusion.
We have no record of the gift card offer you described. Nevertheless, as a courtesy, a $100.00 programming credit was applied to your account on October 27, 2015. In addition, I made an exception and waived your early termination fee.
Your concerns will be forwarded to the appropriate personnel for internal review. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your reply. The confusion was I called the number on the DISH website page to sign up. I have no idea how I was set up through this 3rd party company you mentioned. They did promise a lot of things that didn't happen. Luckily AT&T has worked with me in getting their service & billing corrected with one phone call & lots of apologies. After SEVERAL phone calls to DISH they have credited my account. Hopefully, it is finally fixed.
February 16, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You expressed concern with the satellite dishes that were installed at your condominium building. You suggested that DISH Network send a technician to remove the dishes and brackets. When DISH Network customers agree to the installation of DISH Network equipment, it does not include the removal of the equipment at the end of our business relationship. As the previous account holders requested and accepted the DISH Network installation, they must request the removal of the satellite dish from your roof. When I spoke with you by phone today, I advised you that we are unable to honor your request. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
Initial Business Response /* (1000, 5, 2015/09/25) */
September 15, 2015
Ms. [redacted]
XXXXX [redacted]
Lucerne Valley, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14,...
2015, filed with the Revdex.com.
You said that you need a copy of your contract and expressed concern about not being able to get it in a timely manner.
When we spoke I apologized for any inconvenience. I emailed you your contract and you confirmed that you received it.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed what Dish said they could provide me to [redacted] said that is not good enough. I need proof I OWN this ipad, so far, nothing can be produced. I am not satisfied with the help I have received at all.
Final Business Response /* (4000, 9, 2015/10/02) */
September 30, 2015
Ms. [redacted]
XXXXX Sutter Rd.
Lucerne Valley, CA XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 29, 2015, we received your rebuttal, dated September 30, 2015, filed with the Revdex.com.
You said that you provided [redacted] with your contract in order to prove that you own the [redacted] so that it can be unlocked, but you were told that the contract was not proof.
[redacted] sent you the [redacted] through [redacted] with tracking number 1Z3FXXXXXXXXXXXXXX. Additionally, your [redacted] order ID is XXXXXXXXXX. Unfortunately, this is the only information we have to provide.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
t as she can remove it by law without a report as they just choose not too. I want it removed or I will contact channel news as well attorney general.
I am rejecting this response because I will not go to a police department as get a report down that supposedly happened they say 4 years ago for something I never had. The police have more then important things to do that doesn't have to deal with 4 years ago. I am a single mother of two and don't have time to go to a station for something stupid. It is not on any other credit report on me except one and this lady is an i
Sincerely,
[redacted]
January 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On January 16, 2017, we received your complaint, dated January 13, 2017, filed with the Revdex.com. You said you canceled your service in August 2015 and you disputed the balance due. I attempted to reach you at [redacted] on January 16, 17 and 18, 2017. I left two voice messages. On one occasion there was no option to leave a message. I also sent an email to [redacted] (enclosed). While you returned my call, we were unable to speak directly. I reviewed your call from October 14, 2015. I found that you told our agent that you will be going with another provider. During this same call, our agent offered you TV service-only for the price of $92.99 before tax. You advised our agent that you will discuss this matter with your wife and call back. We have no record that you called DISH Network again until December 12, 2016. On October 28, 2015, we received notification from [redacted] to unbundle your account. For billing purposes, a new account was opened for the TV service. Please note that the customer must call DISH Network directly to cancel their service. We also sent billing statements to [redacted] Your account was disconnected due to nonpayment on December 9, 2015. The balance due for service rendered was $99.17. On December 15, 2016, a $50.00 courtesy credit was applied to your account, leaving a balance due of $48.77. Although we have no record of the disconnection request, I made an exception and removed the remaining balance from your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 19, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 11, 2017, we received your correspondence, dated December 8, 2017, filed with the Revdex.com. You said that a satellite dish was installed in error and it has caused damage to your roof. You requested that the damage be repaired. When we spoke on December 15, 2017, you confirmed that you spoke with Ms. Rhonda R[redacted] from the DISH Network Corporate Field Resolutions Team, and you are waiting for her to follow up. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
August 17, 2016 Dear Ms. [redacted]: On August 10, 2016, we received your complaint, dated August 4, 2016, filed with the Revdex.com. You indicated that the technician dropped your iPhone during a home repair for your iPhone, and that you were...
told that you would not be getting a new phone until another home repair was scheduled. Our records reveal that a new iPhone was shipped to you on Friday August 5, 2016. When I spoke with you by telephone today, you confirmed that you received it. I apologize for the information you received. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
March 8, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On March 6, 2017, we received your complaint, dated March 5, 2017, filed with the Revdex.com. You said that your receiver was experiencing latency issues since it was upgraded to DISH Network’s new user interface. You also expressed concern that you are unable to view [redacted] basketball games and with the takedown of your local [redacted] affiliate. In your email to me, you indicated that you wanted your early termination fee waived. While we sincerely regret any inconvenience this latency issue may have caused, as it does not prevent you from using your service and as we are investigating this, we are unable to waive your 24-month commitment. Please note that [redacted] owns the rights to the network that carries [redacted]’ games, [redacted]; as such, we are unable to provide them. We are also currently in negotiations with [redacted], the owner of your local [redacted] affiliate. As we do not currently have the right to carry their channels, [redacted] took them down until an agreement can be made. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted] Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: [redacted]
[redacted]
[redacted] [redacted] [redacted]
The only reason I have to call this business is to get a few day extension for a payment or when promotional credit to expire. I do not continually call this place for any other reason, and I do not tolerate being bullied by any individual or business. If you do not want my money then there is plenty of other companies out there. How do you think you have a right to threaten not only me but any customer that you will disconnect my account if I call in to your business.!!!! I am still paying you money for a service, evidently all you want is my money and the money of others without having to answer calls from them!! How is it legal for you to threaten a customer and if they refuse to take a offer you will just cancel their account. I PAY YOU FOR A SERVICE AND I DONT WANT TO BE THREATENED AND MADE TO FEEL LIKE I AM A PROBLEM TO YOU! If you dont want my service please let me know I will gladly cancel my account! I expect the same service and credits as other customers!