Dear Mr [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.comYou said you were not advised of the cost for the DISH’n It Up (DIU) Hopper upgradeI attempted to reach you at ###-###-#### on April 21, and 25, I left three voice messagesA review of your two chats from April 4, 2016, reveals that the agents provided full disclosure for the DIU promotionOur agents informed you of the one-time fee of $for the Hopper and technician visitBecause you agreed to add the Protection Plan at $per month to your account, we discounted the technician visit to $The agents also informed you of the additional monthly equipment feesOn April 18, 2016, a courtesy credit of $was applied to your accountNo additional credit is warranted Although the billing is accurate, I also made an exception and waived your DIU early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Complaint: [redacted] I am rejecting this response because:I do not believe that I am asking for anything out of characterYour installation staff ruined my TV, admitted it, apologized, filed a claim on my behalf, and the claims department denied it because they didn't want to payI was never given a real reason whyExcessive calls? Prior to my last call in, I hadn't reached out to dish since July of (months)This was confirmed by staff in your department from the office of the president! I have received credits on my account because I was a long term customer and the loyalty team didn't want me to go with my ISP ( [redacted] )In no way should your staff threaten to disconnect my service for calling in to a service I pay for! Please look at my accountAside from the credits, I didn't call into dish all that often over the plus years I have been with your company! I believe I have been treated unfairly, and if you think releasing me from my contract will get me to go away, you're sorely mistakenI will see this through to the highest level to get my TV replaced! I was going to let it go, but the last conversation I had with your staff who threatened me, told me they could cancel my service if I called in, and basically made me feel terrible and unwanted was the last strawI have not missed or been late on a payment in years and this is how you treat people? You want me to go away? Replace my TV! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/06/29) */ June 25, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 19, 2015, we received your complaint, dated June 15, 2015, filed with the Revdex.com You said that you canceled your DISH Network account due to ongoing technical issuesYou requested that the early termination fee be waived When we spoke by phone, I advised you that I have met your request to waive the early termination feeYou will receive a refund of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youVery satisfied with the resolution
Dear MrL*** The response from Dish is not accurate I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the serviceTheir recordings would prove that (if they haven't been tampered with)Their practice of luring customers with lies then added other services with higher charges is reprehensibleI appreciate removing the termination fee but something should be done about the way Dish misleads people to get their businessK [redacted]
Initial Business Response / [redacted] */ May 6, Mr [redacted] Living Crest, Apt Houston, TX XXXXX Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Revdex.com You said that you are expecting that a technician will retrieve your equipmentYou expressed concern that you were charged for unreturned equipment When we spoke, you informed me that you returned the leased equipment using the box and label we providedI advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment feeYour DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
August 16, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You provided feedback regarding your customer service experience We appreciate your feedbackIt was not our intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/05/05) */ May 1, Mr [redacted] ** [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 24, 2015, we received your complaint, dated April 21, 2015, filed with the Revdex.com You indicated your secondary receiver has not worked since you moved in June and that a recent technician visit verified that the receiver was not connectedThe receiver in question still does not work and you requested reimbursement for the additional receiver fee A review of this account reveals that there have never been any technical issues reportedOur records reveal that the technician visit was completed on November 28, We have had no report of technical issues after this datePlease note we are unaware of technical issues with your equipment unless you notify us about them Because the technician visit on November 28, 2015, indicated that the second receiver was not connected, I issued a refund for months for the $additional receiver fee (a total of $340.00) A box for the return of the receivers and remotes was delivered under UPS tracking number [redacted] on Wednesday, April 29, 2015, at 1:pmPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 9, Mr [redacted] **[redacted] ***, ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.comYou expressed concern with the monies you paid for a new receiverYou requested a refund, as you indicated that the receiver was in warrantyYou also stated that you had an unresolved issue from July 2016; however, you did not provide additional details Our records do not show that you purchased a receiver from DISH NetworkWhen we spoke by phone on December 7, 2016, you stated that when you contacted us regarding your equipment issues, you were told to contact a local retailerYou asked that DISH Network provide the retailer ( [redacted] ) with a new receiver so they can provide you with a refundPlease be advised that retailers are independent companies and any transactions through them are separate from DISH Network transactionsThey are also responsible for their own equipment inventory and sales A review of the customer service call recording from November 19, 2016, revealed that our agent offered to ship a replacement receiver to your home for only $(shipping cost)You stated that you would only be at this home until Monday (November 21, 2016) and you asked if a technician could deliver the replacement receiverOur agent advised you that this was not an option and offered to ship the replacement receiver to an alternate addressYou declined and stated that you would call us backThe next call that we received was from [redacted] to activate a replacement receiverWe are unable to provide you with a refund since you did not pay DISH Network directlyHowever, as a courtesy, I applied a credit of $to your DISH Network account You also told me that although your DISH Network account was listed in your son-in-law’s name, it was supposed to be changed to your name in July Our records show that only the billing information was changed to your nameYour son-in-law remains the account holder because the account is attached to his personal informationTo resolve this matter, I offered to cancel the account and establish a new account using your personal informationYou agreedYour new account number is [redacted] Please be advised that the equipment and the $lump sum credit for the issue has been transferred to the new accountI also transferred the monthly credit of $that you were previously receivingThis credit will apply for the next two months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms***: On January 29, 2016, we received your complaint, dated January 28, 2016, filed with the Revdex.comYou indicated that your account should have been disconnected when you moved, but it was placed on DISH Pause and we charged you for service for nearly a yearYou stated that you were told that if you paid $there would be no other chargesTherefore, you disputed that this account was referred to collections and requested that it be removedA review of the call on November 3, 2014, reveals the agent with whom you spoke informed you that DISH Pause would be available for a maximum of nine monthsYou indicated that your new residence would be temporary and agreed to pause your account until you had a permanent residenceThe agent also advised you to take your receiver and remotes with you and we would install the system for free at the new locationYou requested that DISH Pause begin on Friday, October 7, You did not provide any new information (address, email address or phone number)During the time that your account was on DISH Pause, you were not billed for serviceHowever, DISH Pause expired on August 7, 2015, and you called to disconnect your service on October 6, After the service was disconnected, the return boxes shipped to the address listed on your accountYou called us on October 6, 2015, because you received an email showing a balance dueYou verified the address to be [redacted] ***The agent informed you that the early termination fee was $Although you stated that you already paid the early termination fee, we had not previously billed you for an early termination feeThe supervisor you spoke with removed the programming charges of $ During another call on October 15, 2015, the representative told you that unreturned equipment fees had not posted to your accountWhen I spoke with you by telephone today, you informed me that you changed your address during the call on October 6, I listened to the call again and found that during the supervisor call, the address was changedAs an exception, I reversed the $balance and submitted a refundI also removed the equipment from the account and notified collections to remove this account from your credit reportPlease allow six to eight weeks for the updateIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ May 5, Ms [redacted] - [redacted] Dr [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] - [redacted] : On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You expressed concern with the billing statements that you receivedYou maintain that you canceled your service as of December 31, You requested a letter from DISH Network confirming that you are no longer a customer Our records reveal that you contacted us on December 1, 2014, indicating that you would be out of the country for two monthsAt that time, your service was placed on DISH Pause for three monthsDISH Pause was removed on March 9, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedNotification of the DISH Pause addition and removal was provided via email to ***[redacted] [redacted] @***.COM on the corresponding dates When you contacted us on March 31, 2015, regarding your billing dispute, you were told to disregard the billing statement and you were placed on paperless billing; however, your service was not disconnectedI apologize for this oversightAs you requested, I disconnected your serviceI also backdated your service charges, leaving a zero balance We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 27, Ms [redacted] **[redacted] ***, ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.comYou disputed the balance associated with your DISH Network and [redacted] accountsWhen we spoke, I attempted to explain that a review of your calls to DISH Network revealed no requests to disconnect your account You contacted us on June 22, 2016, to ask about bundling your TV account with a new internet provider The agent with whom you spoke provided you with the phone numbers for [redacted] and [redacted] and you indicated that you would contact them about having internet service at your new addressWe received no further calls concerning your account and disconnecting your DISH Network account was not discussed at allAs we received no request to disconnect your account, it remained active until November 6, 2016, when it was disconnected due to non-payment As such, we are unable to waive your $balance Please note that I do not have access to [redacted] ’s billing, so you must contact them directly concerning their balanceAt your request, I contacted the collection company to request that they cease contact with youIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 18, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 15, 2015, we received your correspondence, dated December 14, 2015, filed with the Revdex.com You said you returned the leased equipment to DISH Network after your account was sent to collectionsYou requested that the information be removed from your credit report I attempted to reach you at ###-###-#### on December 15, and 17, I left three voice messages I was unable to locate your account with the information you provided in your correspondenceSo that I may assist you with this matter, please contact me directly and provide your 16-digit DISH Network account number If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou expressed concern regarding the $price offered in a DISH Network promotionMy three attempts to contact you at ###-###-#### on January 7, and 11, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at d [redacted] @gmail.com (copy enclosed), but I have not received a responsePlease contact me at ###-###-#### at your earliest convenience to address your concernI will be happy to review the offer you were providedSincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 14, Ms [redacted] Rose Hill Ave Ansonia, CT XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the Revdex.com You disputed the remaining balance of $on your DISH Network account, indicating that you returned the equipment When I spoke with you by telephone today, I explained that the $balance was due to a dispute that you filed with your bank for a $automatic paymentThe $payment DISH Network collected from your bank on January 30, 2015, was deemed as a valid payment that was owedBy signing the dishNET agreement (copy enclosed), you authorized us to automatically collect for the early termination fee or unreturned equipment fee Here is a breakdown of transactions that resulted in the $balance: Date Transaction Charge/Credit Payment Payment Reversal (Refund) Total Amount Owed 1/12/Final programming bill $ /15/Early Termination Fee $$ 1/22/Unreturned Equipment $$ 1/22/Tax $$ 1/30/Payment $$ 1/30/Payment $$ 2/26/Unreturned Equipment credit $-$ 2/26/Tax credit $-$ 2/27/Payment $$- 3/6/Credit card dispute (refund) $$ 4/8/Non-refundable balance $$ As an exception, I removed the balance and there is no balance due Additionally, you expressed concern that your account was sent to collectionsI notified collections to remove this account from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 19, Dear Ms***: On December 19, 2016, we received your complaint, dated December 17, 2016, filed with the Revdex.com You said that you referred a friend to DISH Network through our promotion, but you did not receive the associated credits When we spoke, I informed you that our records do not reflect that the referral certificate you described was usedAs such, the credits were not appliedHowever, as a courtesy, I applied a monthly $credit to your account for ten months and, at your request, I also applied the same credit to your neighbor’s DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 30, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 28, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com You said that you had a zero balance on your account but you were sent to collections and a negative mark was applied to your credit file I attempted to reach you at (XXX) XXX-XXXX on July 28, and 30, 2015, and I left three voicemails Our records indicate that your account was initiated under a 24-month commitment, but was disconnected prior to the end of that commitmentAs such, an early termination fee was applied to the accountAs the balance on the account remained unpaid, it was sent to collections and reported to your credit file When you contacted us concerning your balance, the agent with whom you spoke requested a copy of your contractHowever, due to the time that has lapsed since your account was active, our local office was not able to provide it; therefore, the agent waived your balance While our records indicate that you received the benefits of the 24-month commitment and that the fee was valid, as a copy of your contract could not be provided and as your early termination fee was waived, I made an exception and requested to have this item removed from your credit file We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because the parent company is responsible for their childrenYou authorized them to sell and advertise your productEnd of storyWhy do you not have an easy way to contact your network to stop the spam mailers from you? Sincerely, [redacted]
August 8, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On August 7, 2017, we received your rebuttal, dated July 31, 2017, filed with the Revdex.comYou indicated that you do not accept my response and that you plan to disconnect your service I regret that you didn’t accept my response; however, I feel it properly addressed your concernsWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 6, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On February 27, 2018, we received your complaint, dated February 26, 2018, filed with the Revdex.com You maintain that when you initiated service, you told the agent that you did not want the free three-month trial for premium channelsYou disputed the fees for the premium channels and you requested these charges be removed from your Windstream billYou also disputed your term commitment I attempted to reach you at ( [redacted] on February 27, 2018, and March and 5, I left two voice messagesOn one occasion, there was no option to leave a messageI also sent an email to [redacted] You established your service under the Digital Home Advantage promotion with a 24-month commitment through WindstreamYour sales call will be investigated internallyIf the service is canceled prior to the promotional fulfillment date, an early termination fee will applyPlease know that while DISH Network and Windstream offer bundle billing options, they are separate independent companies that set their own business policies and procedures Because we bill for service in advance, you were billed $for the premium channels from February 22, through March 21, The premium channels were removed from your account on February 26, A total credit of $was applied to your account for these channelsYou were only billed for one month of the premium channels after the free trial periodYou have a bundled bill and we are unable to immediately credit your Windstream accountThe credit will appear on your next bundled bill We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Tell us why here...April 11, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 7, 2016, we received your rebuttal, dated April 6, 2016, filed with the Revdex.comYou expressed concern with the $paymentYou indicated that you also provided two contact phone numbers for your bankDuring out email correspondence, I informed you that the two contact phone numbers you provided are invalidBecause we are unable to locate the payment with the information you provided, I asked that you provide me with your bank name and address, so I may continue to research this matter If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
Dear Mr [redacted] : On April 19, 2016, we received your correspondence, dated April 18, 2016, filed with the Revdex.comYou said you were not advised of the cost for the DISH’n It Up (DIU) Hopper upgradeI attempted to reach you at ###-###-#### on April 21, and 25, I left three voice messagesA review of your two chats from April 4, 2016, reveals that the agents provided full disclosure for the DIU promotionOur agents informed you of the one-time fee of $for the Hopper and technician visitBecause you agreed to add the Protection Plan at $per month to your account, we discounted the technician visit to $The agents also informed you of the additional monthly equipment feesOn April 18, 2016, a courtesy credit of $was applied to your accountNo additional credit is warranted Although the billing is accurate, I also made an exception and waived your DIU early termination feeIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Complaint: [redacted] I am rejecting this response because:I do not believe that I am asking for anything out of characterYour installation staff ruined my TV, admitted it, apologized, filed a claim on my behalf, and the claims department denied it because they didn't want to payI was never given a real reason whyExcessive calls? Prior to my last call in, I hadn't reached out to dish since July of (months)This was confirmed by staff in your department from the office of the president! I have received credits on my account because I was a long term customer and the loyalty team didn't want me to go with my ISP ( [redacted] )In no way should your staff threaten to disconnect my service for calling in to a service I pay for! Please look at my accountAside from the credits, I didn't call into dish all that often over the plus years I have been with your company! I believe I have been treated unfairly, and if you think releasing me from my contract will get me to go away, you're sorely mistakenI will see this through to the highest level to get my TV replaced! I was going to let it go, but the last conversation I had with your staff who threatened me, told me they could cancel my service if I called in, and basically made me feel terrible and unwanted was the last strawI have not missed or been late on a payment in years and this is how you treat people? You want me to go away? Replace my TV! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/06/29) */ June 25, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On June 19, 2015, we received your complaint, dated June 15, 2015, filed with the Revdex.com You said that you canceled your DISH Network account due to ongoing technical issuesYou requested that the early termination fee be waived When we spoke by phone, I advised you that I have met your request to waive the early termination feeYou will receive a refund of $ If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youVery satisfied with the resolution
Dear MrL*** The response from Dish is not accurate I did name the channels I wanted to every associate (and there were many) I spoke with prior to agreeing to the serviceTheir recordings would prove that (if they haven't been tampered with)Their practice of luring customers with lies then added other services with higher charges is reprehensibleI appreciate removing the termination fee but something should be done about the way Dish misleads people to get their businessK [redacted]
Initial Business Response / [redacted] */ May 6, Mr [redacted] Living Crest, Apt Houston, TX XXXXX Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 6, 2015, we received your complaint, dated May 5, 2015, filed with the Revdex.com You said that you are expecting that a technician will retrieve your equipmentYou expressed concern that you were charged for unreturned equipment When we spoke, you informed me that you returned the leased equipment using the box and label we providedI advised you that we have not received the equipment; however, as an exception, I waived the unreturned equipment feeYour DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
August 16, Dear Ms***: On August 16, 2016, we received your complaint, dated August 15, 2016, filed with the Revdex.com You provided feedback regarding your customer service experience We appreciate your feedbackIt was not our intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/05/05) */ May 1, Mr [redacted] ** [redacted] ***, [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] : On April 24, 2015, we received your complaint, dated April 21, 2015, filed with the Revdex.com You indicated your secondary receiver has not worked since you moved in June and that a recent technician visit verified that the receiver was not connectedThe receiver in question still does not work and you requested reimbursement for the additional receiver fee A review of this account reveals that there have never been any technical issues reportedOur records reveal that the technician visit was completed on November 28, We have had no report of technical issues after this datePlease note we are unaware of technical issues with your equipment unless you notify us about them Because the technician visit on November 28, 2015, indicated that the second receiver was not connected, I issued a refund for months for the $additional receiver fee (a total of $340.00) A box for the return of the receivers and remotes was delivered under UPS tracking number [redacted] on Wednesday, April 29, 2015, at 1:pmPlease keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 9, Mr [redacted] **[redacted] ***, ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 2, 2016, filed with the Revdex.comYou expressed concern with the monies you paid for a new receiverYou requested a refund, as you indicated that the receiver was in warrantyYou also stated that you had an unresolved issue from July 2016; however, you did not provide additional details Our records do not show that you purchased a receiver from DISH NetworkWhen we spoke by phone on December 7, 2016, you stated that when you contacted us regarding your equipment issues, you were told to contact a local retailerYou asked that DISH Network provide the retailer ( [redacted] ) with a new receiver so they can provide you with a refundPlease be advised that retailers are independent companies and any transactions through them are separate from DISH Network transactionsThey are also responsible for their own equipment inventory and sales A review of the customer service call recording from November 19, 2016, revealed that our agent offered to ship a replacement receiver to your home for only $(shipping cost)You stated that you would only be at this home until Monday (November 21, 2016) and you asked if a technician could deliver the replacement receiverOur agent advised you that this was not an option and offered to ship the replacement receiver to an alternate addressYou declined and stated that you would call us backThe next call that we received was from [redacted] to activate a replacement receiverWe are unable to provide you with a refund since you did not pay DISH Network directlyHowever, as a courtesy, I applied a credit of $to your DISH Network account You also told me that although your DISH Network account was listed in your son-in-law’s name, it was supposed to be changed to your name in July Our records show that only the billing information was changed to your nameYour son-in-law remains the account holder because the account is attached to his personal informationTo resolve this matter, I offered to cancel the account and establish a new account using your personal informationYou agreedYour new account number is [redacted] Please be advised that the equipment and the $lump sum credit for the issue has been transferred to the new accountI also transferred the monthly credit of $that you were previously receivingThis credit will apply for the next two months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms***: On January 29, 2016, we received your complaint, dated January 28, 2016, filed with the Revdex.comYou indicated that your account should have been disconnected when you moved, but it was placed on DISH Pause and we charged you for service for nearly a yearYou stated that you were told that if you paid $there would be no other chargesTherefore, you disputed that this account was referred to collections and requested that it be removedA review of the call on November 3, 2014, reveals the agent with whom you spoke informed you that DISH Pause would be available for a maximum of nine monthsYou indicated that your new residence would be temporary and agreed to pause your account until you had a permanent residenceThe agent also advised you to take your receiver and remotes with you and we would install the system for free at the new locationYou requested that DISH Pause begin on Friday, October 7, You did not provide any new information (address, email address or phone number)During the time that your account was on DISH Pause, you were not billed for serviceHowever, DISH Pause expired on August 7, 2015, and you called to disconnect your service on October 6, After the service was disconnected, the return boxes shipped to the address listed on your accountYou called us on October 6, 2015, because you received an email showing a balance dueYou verified the address to be [redacted] ***The agent informed you that the early termination fee was $Although you stated that you already paid the early termination fee, we had not previously billed you for an early termination feeThe supervisor you spoke with removed the programming charges of $ During another call on October 15, 2015, the representative told you that unreturned equipment fees had not posted to your accountWhen I spoke with you by telephone today, you informed me that you changed your address during the call on October 6, I listened to the call again and found that during the supervisor call, the address was changedAs an exception, I reversed the $balance and submitted a refundI also removed the equipment from the account and notified collections to remove this account from your credit reportPlease allow six to eight weeks for the updateIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ May 5, Ms [redacted] - [redacted] Dr [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] - [redacted] : On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You expressed concern with the billing statements that you receivedYou maintain that you canceled your service as of December 31, You requested a letter from DISH Network confirming that you are no longer a customer Our records reveal that you contacted us on December 1, 2014, indicating that you would be out of the country for two monthsAt that time, your service was placed on DISH Pause for three monthsDISH Pause was removed on March 9, 2015, because the allowed time frame was exceededAs a result, your previous service charges were reinstatedNotification of the DISH Pause addition and removal was provided via email to ***[redacted] [redacted] @***.COM on the corresponding dates When you contacted us on March 31, 2015, regarding your billing dispute, you were told to disregard the billing statement and you were placed on paperless billing; however, your service was not disconnectedI apologize for this oversightAs you requested, I disconnected your serviceI also backdated your service charges, leaving a zero balance We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
December 27, Ms [redacted] **[redacted] ***, ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On December 23, 2016, we received your complaint, dated December 22, 2016, filed with the Revdex.comYou disputed the balance associated with your DISH Network and [redacted] accountsWhen we spoke, I attempted to explain that a review of your calls to DISH Network revealed no requests to disconnect your account You contacted us on June 22, 2016, to ask about bundling your TV account with a new internet provider The agent with whom you spoke provided you with the phone numbers for [redacted] and [redacted] and you indicated that you would contact them about having internet service at your new addressWe received no further calls concerning your account and disconnecting your DISH Network account was not discussed at allAs we received no request to disconnect your account, it remained active until November 6, 2016, when it was disconnected due to non-payment As such, we are unable to waive your $balance Please note that I do not have access to [redacted] ’s billing, so you must contact them directly concerning their balanceAt your request, I contacted the collection company to request that they cease contact with youIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 18, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms [redacted] : On December 15, 2015, we received your correspondence, dated December 14, 2015, filed with the Revdex.com You said you returned the leased equipment to DISH Network after your account was sent to collectionsYou requested that the information be removed from your credit report I attempted to reach you at ###-###-#### on December 15, and 17, I left three voice messages I was unable to locate your account with the information you provided in your correspondenceSo that I may assist you with this matter, please contact me directly and provide your 16-digit DISH Network account number If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST ###-###-#### cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On January 5, 2016, we received your complaint, dated January 4, 2016, filed with the Revdex.comYou expressed concern regarding the $price offered in a DISH Network promotionMy three attempts to contact you at ###-###-#### on January 7, and 11, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at d [redacted] @gmail.com (copy enclosed), but I have not received a responsePlease contact me at ###-###-#### at your earliest convenience to address your concernI will be happy to review the offer you were providedSincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 14, Ms [redacted] Rose Hill Ave Ansonia, CT XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the Revdex.com You disputed the remaining balance of $on your DISH Network account, indicating that you returned the equipment When I spoke with you by telephone today, I explained that the $balance was due to a dispute that you filed with your bank for a $automatic paymentThe $payment DISH Network collected from your bank on January 30, 2015, was deemed as a valid payment that was owedBy signing the dishNET agreement (copy enclosed), you authorized us to automatically collect for the early termination fee or unreturned equipment fee Here is a breakdown of transactions that resulted in the $balance: Date Transaction Charge/Credit Payment Payment Reversal (Refund) Total Amount Owed 1/12/Final programming bill $ /15/Early Termination Fee $$ 1/22/Unreturned Equipment $$ 1/22/Tax $$ 1/30/Payment $$ 1/30/Payment $$ 2/26/Unreturned Equipment credit $-$ 2/26/Tax credit $-$ 2/27/Payment $$- 3/6/Credit card dispute (refund) $$ 4/8/Non-refundable balance $$ As an exception, I removed the balance and there is no balance due Additionally, you expressed concern that your account was sent to collectionsI notified collections to remove this account from your credit report If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 19, Dear Ms***: On December 19, 2016, we received your complaint, dated December 17, 2016, filed with the Revdex.com You said that you referred a friend to DISH Network through our promotion, but you did not receive the associated credits When we spoke, I informed you that our records do not reflect that the referral certificate you described was usedAs such, the credits were not appliedHowever, as a courtesy, I applied a monthly $credit to your account for ten months and, at your request, I also applied the same credit to your neighbor’s DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 30, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 28, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com You said that you had a zero balance on your account but you were sent to collections and a negative mark was applied to your credit file I attempted to reach you at (XXX) XXX-XXXX on July 28, and 30, 2015, and I left three voicemails Our records indicate that your account was initiated under a 24-month commitment, but was disconnected prior to the end of that commitmentAs such, an early termination fee was applied to the accountAs the balance on the account remained unpaid, it was sent to collections and reported to your credit file When you contacted us concerning your balance, the agent with whom you spoke requested a copy of your contractHowever, due to the time that has lapsed since your account was active, our local office was not able to provide it; therefore, the agent waived your balance While our records indicate that you received the benefits of the 24-month commitment and that the fee was valid, as a copy of your contract could not be provided and as your early termination fee was waived, I made an exception and requested to have this item removed from your credit file We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because the parent company is responsible for their childrenYou authorized them to sell and advertise your productEnd of storyWhy do you not have an easy way to contact your network to stop the spam mailers from you? Sincerely, [redacted]
August 8, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On August 7, 2017, we received your rebuttal, dated July 31, 2017, filed with the Revdex.comYou indicated that you do not accept my response and that you plan to disconnect your service I regret that you didn’t accept my response; however, I feel it properly addressed your concernsWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 6, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On February 27, 2018, we received your complaint, dated February 26, 2018, filed with the Revdex.com You maintain that when you initiated service, you told the agent that you did not want the free three-month trial for premium channelsYou disputed the fees for the premium channels and you requested these charges be removed from your Windstream billYou also disputed your term commitment I attempted to reach you at ( [redacted] on February 27, 2018, and March and 5, I left two voice messagesOn one occasion, there was no option to leave a messageI also sent an email to [redacted] You established your service under the Digital Home Advantage promotion with a 24-month commitment through WindstreamYour sales call will be investigated internallyIf the service is canceled prior to the promotional fulfillment date, an early termination fee will applyPlease know that while DISH Network and Windstream offer bundle billing options, they are separate independent companies that set their own business policies and procedures Because we bill for service in advance, you were billed $for the premium channels from February 22, through March 21, The premium channels were removed from your account on February 26, A total credit of $was applied to your account for these channelsYou were only billed for one month of the premium channels after the free trial periodYou have a bundled bill and we are unable to immediately credit your Windstream accountThe credit will appear on your next bundled bill We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Tell us why here...April 11, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 7, 2016, we received your rebuttal, dated April 6, 2016, filed with the Revdex.comYou expressed concern with the $paymentYou indicated that you also provided two contact phone numbers for your bankDuring out email correspondence, I informed you that the two contact phone numbers you provided are invalidBecause we are unable to locate the payment with the information you provided, I asked that you provide me with your bank name and address, so I may continue to research this matter If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]