November 7, Dear Mr [redacted] : On November 1, 2016, we received your complaint, dated October 29, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou indicated that you were not provided with a copy of the 24-month agreement for the internet service as requested Our records show that internet service was added to your account on July 21, 2014, with a 24-month commitmentPlease be advised that the term commitment was agreed to verbally by phone Your services were canceled on January 20, Since the internet term commitment was not fulfilled, an early termination fee of $was applied to your account When I spoke with you by phone today, I advised you that the fee was removed on November 1, 2016, leaving your account with a zero balanceI requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Dear MrFord: On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said you were informed that you have days to disconnect your DISH Network account without penaltyWhen we spoke today, I confirmed that your account was disconnected without penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 30, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 28, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com You said that you had a zero balance on your account but you were sent to collections and a negative mark was applied to your credit file I attempted to reach you at (XXX) XXX-XXXX on July 28, and 30, 2015, and I left three voicemails Our records indicate that your account was initiated under a 24-month commitment, but was disconnected prior to the end of that commitmentAs such, an early termination fee was applied to the accountAs the balance on the account remained unpaid, it was sent to collections and reported to your credit file When you contacted us concerning your balance, the agent with whom you spoke requested a copy of your contractHowever, due to the time that has lapsed since your account was active, our local office was not able to provide it; therefore, the agent waived your balance While our records indicate that you received the benefits of the 24-month commitment and that the fee was valid, as a copy of your contract could not be provided and as your early termination fee was waived, I made an exception and requested to have this item removed from your credit file We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
August 8, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On August 7, 2017, we received your rebuttal, dated July 31, 2017, filed with the Revdex.comYou indicated that you do not accept my response and that you plan to disconnect your service I regret that you didn’t accept my response; however, I feel it properly addressed your concernsWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ August 25, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 19, 2015, we received your complaint, dated August 18, 2015, filed with the Revdex.com You indicated that DISH Network declined your request to install service at your new location and you were referred to a local retailerYou requested a credit for the services that you have not received Our records reveal that you were referred to a retailer because you are in a recreational vehicle When I spoke with you by phone on August 19, 2015, I advised you that an appointment was already scheduled to install service at your new residenceThe installation was completed on August 21, I applied a credit of $to your account for the time without serviceI also waived the installation fee of $ You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/02) */ Received duplicate complaint 11/01/2015, merged information from CID#XXXXXXXX and closed as duplicate Jumped my price without me knowingDVR not workingRep refused to cancel I have previously had issues alreadyLast payment my fiance told me the bill was really high for some reasonI assumed that the credit had not been applied from beforeBut, apparently, my service charge jumped from around dollars a month to over $No notice, no recollection of them ever saying that it would jumpApparently for movie channels I don't even useOn top of it, the last few weeks the DVR isn't recording my few shows that I do watchI emailed a week ago and never had a responseFed ip, I called yesterday and asked why my bill is so high and they told me after three months the price jumpsGood to know, AFTER you start charging meI told them I want to cancel THREE times and the rep just keeps going on and on about the discounts they can give me now and how they can drop the priceThree times! And then the call was disconnectedI really hate using Revdex.com, and this is the only company I ever haveThis has just been a never ending issue and exhaustingIt is not worth the handful of TV shows I actually watchI am upset bc all of these issues, one after the other and I just want to be doneI don't care if I have to drive to drop of the equipmentI can't deal with this anymore Refund the additional charges - I have no problem paying the fees that I have been - and cancel the service $ Final Business Response / [redacted] (4000, 13, 2015/11/09) */ November 6, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the Revdex.com You maintain that you canceled your service because your monthly rate was increased without notification and your DVR receiver was not working Your service was activated on April 15, 2015, with a 24-month commitmentYour promotion included a monthly $credit for the first monthsYou also received four movie channels (HBO, Cinemax, Showtime and Starz) and the DISH Movie Pack (formerly Blockbuster @Home) free for three months A review of the sales call recording found that you were told about the free movie channels and that the current price for these channels ($at that time) would apply after three months unless you notified us to remove themWe also show that a sales confirmation email was sent to you at [redacted] @HOTMAIL.COM on April 10, 2015, detailing the promotional terms and offers Your monthly rate was increased to $plus tax after three months because the movie channels were not removedWhile we offered to remove them from your account, you declined and opted to cancel your service on October 31, At that time, your account was left with an unpaid service balance of $You were also charged an early termination fee of $for not fulfilling your term commitment Our records do not show that you notified us about the issues with your DVR receiver When I spoke with you by phone on November 5, 2015, I advised you that I made an exception and reversed the charges, leaving your account with a zero balance We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 30, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Better Business Bureau You said you restarted your DISH Network service in November and you agreed to pay $You maintain you did not authorize the payment of $and you mentioned the payment of $that was also collectedYou requested a refund for the $payment and overdraft fees Your account was established under the Flex promotion with a 24-month commitmentThis is a Pay-In-Advance account and the amount due must be paid upfront When we spoke today, I advised you that I reviewed your recorded call that took place on November 20, After verifying that you are the account holder, the agent informed you that the balance due to restart your service was $(past-due amount plus the first month of service upfront)You agreed to pay the balance and provided your checking and routing numbersThe service was restored during the call Because the payment was returned by your bank, your service was disconnected due to nonpayment on December 2, 2015, and a $return payment fee was applied to your accountSince the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and two $return fees for shipping back the leased equipment I also reviewed your call that took place on December 5, You provided the agent with your credit card account number to collect the payment of $and your service was restoredHowever, the service was again interrupted on December 7, 2015, as the previous payment was not enough to cover your past-due balance No refund is warranted, as you authorized the payment transactions During our conversation, you said you will return the equipmentA return box with label will be delivered to your home by UPS You also indicated that you did not set up this account and you disputed the outstanding balance of $If you maintain that this is not your account, we ask that you fill out the ID theft affidavit form enclosed and return it with your supporting documentation to: Attn: ID Theft Verification Team DISH Network [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
October 28, Dear Mr [redacted] : On October 28, 2016, we received your complaint, dated October 26, 2016, filed with the Revdex.com You disputed the $processing fee that was collected at the time of saleYou also provided feedback regarding the website you visited when you ordered the DISH Network service When we spoke today, I advised you that the website address you referenced, www.dishpromotions.com, belongs to Sterling Commerce Group LLC, an independent retailerThe retailer also collected the $processing feeWe are unable to honor your refund request We appreciate your feedback and your concerns will be investigated internally If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
I would like to know why they cancelled my fathers subscription and that they are not allowed to do this to anyone elseNone of your resolution that were listed as resolution didn't fit my claim, most were financial or apologies Thanks
February 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You maintain you were unaware of the two-year term commitment You disputed the signature on the agreement, and the early termination fee You established your service under the Digital Home Advantage promotion with a 24-month commitment through [redacted] ***, an independent retailerThe sale of your service will be investigated internally Please note that the signature that is gathered at the time of installation is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted Our records reveal that MrCarlos B [redacted] , a DISH Network Dispute Resolution Specialist, spoke to [redacted] on your behalf on January 31, Mr B [redacted] offered to reduce the early termination fee to $100.00, but she declinedIf you would like to accept this offer, please contact me directly If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
April 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 12, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your account for the disconnection of your serviceYou indicated that you moved and although a technician was sent to your home, he told you that he could not install the serviceHe later stated that it could be installed, but you wouldn’t be able to connect all of your televisions, as an equipment upgrade would be requiredYou also stated that your credit card account and checking account were both debited for the fee Your service was activated on September 26, 2015, with a 24-month commitmentPer your promotional terms, you are still bound to the term commitment if you change your residence Our records show that when the technician was at your home on March 31, 2016, he confirmed that he could only connect two of the four receivers because the home was prewiredAs you declined to run additional cables to connect the additional receivers, he offered to upgrade your equipment to a Hopper to provide additional tuners We appreciate that you brought your concerns regarding the technician to our attention so we may address them internally with the appropriate personnel Your service was canceled on March 31, Since your 24-month commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return feesDISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on April 9, Since you were enrolled in AutoPay, $was debited from your checking accountI submitted a refund to your checking account for the overpaymentPlease allow two to three weeks for processing When I spoke with you by phone on April 15, 2016, I advised you that I made an exception and reversed the early termination and shipping feesOn April 18, 2016, we received a dispute of $from your credit card company and the funds were returned to you; therefore, a refund was not submitted for this payment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT cc: Denver / Boulder Revdex.com
Initial Business Response / [redacted] (1000, 10, 2015/07/28) */ July 22, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms***: On July 20, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that your bill is always different and that you are being overbilledYou mentioned that you are charged a late fee and that your due date cannot be changed A review of this account reveals that you have been receiving monthly credits to reduce your billHowever, each credit is for different amounts of time, so they expire at different times causing the bill to change You currently subscribe to the America's Top 250, which is priced at $84.99, and you have a DVR receiver that includes a $monthly DVR feeSince the credits that you are currently receiving are $per month, your bill is reduced to $before tax Your billing statement cycles on the 28th of each month and is due on the 17th of the following monthThe credits are applied to your account on the 2nd ($10.00) and 14th ($35.00) of the following month and the payments that are made include the credits that are intended for the upcoming monthThis causes the bills that generate to reflect the regular prices because the credits for that month have already been usedThe timing of the payment is causing confusion, but you are being billed correctly When I spoke with you by telephone today, I explained that although the bill reflects the total amount due, you are being billed $plus tax and your billing is correctI informed you to check your account online on the 15th to view the amount due after the credits You were charged one $late fee but it was reversed on June 29, 2015, and will be reflected on your July 28, 2015, billing statement Please note that on July 22, 2015, the due date will change from the 17th to the 12th of the monthDue dates cannot be changed at this time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) DISH said they cannot change the date of billing to reflect the accurate bill without credits so my bill usually shows twice the amount owedDISH needs to stop using credits which are only confusing people on what they really owe on their bill Final Business Response / [redacted] (4000, 14, 2015/08/14) */ August 5, [redacted] Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 5, 2015, we received your complaint, dated July 31, 2015, filed with the Revdex.com You requested that your bill reflect the current creditsYou suggested that DISH Network discontinue providing credits, as you maintain that it causes confusion The credits that you receive are reflected on the same bill that they are intended forHowever, your payments have been taking advantage of the upcoming month's creditsTherefore, the statement that generates reflects the regular rateThis is explained in my previous correspondence Please note that a system update has been put in place to reflect the credits more accurately for any future credit offers If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 21, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 11, 2015, we received your complaint, dated August 10, 2015, filed with the Revdex.com You indicated that your DISH Network receiver has not been working and that when you requested a replacement, one was sent to you through UPS but it was not deliveredAs a result, you are unable to use your service and you asked to have your service disconnected without an early termination fee (ETF) When I spoke with you on August 19, 2015, I explained to you that we have been sending the receiver through UPS but they have returned it to DISH Network stating that the address is incorrectI also advised you that I have made an exception and reduced your ETF to $if you decide to disconnect your serviceI provided you with other options to get you a new receiver and you stated that you will contact me with a decision If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am - 2:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) SI estoy de acuerdo con lo pactado por el SrCarlos Barben de pagar la cantidad de $ para dejar sin efecto el contrato con DISH,este me dejo saber que si yo pagaba esa cantidad era lo unico que ellos me iban a facturar y debitarlo de mi cuenta bancaria,hasta aqui todo estaba bien pero luego recibi una factura por la cantidad de $por el mes de agosto 2015,cuando para agosto le hce un pago de $ del mes al cual se le habian hecho ajustes por no tener servicio,si pague el mes de renta en agosto por que tengo que volver a pagar si se me susupendio el servicio tan pronto hable con el Sr.Carlos no ceo que yo tenga que pagar esa mensualidad por que ya pague,ademas yo quede con este Sr.Carlos no se me iba a facturar mas.Deseo se investigue eta situacion tambien.Estoy en espera de la caque supuestamente se me iba a enviar por ups para devolucion del equipo que al dia de hoy de agosto no la he recibido.Espero todo se pueda aclarar y muchas gracias por su intervencion Final Business Response / [redacted] (4000, 19, 2015/09/29) */ September 22, [redacted] XXXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 21, 2015, we received your rebuttal, dated September 18, 2015, filed with the Revdex.com You stated that you have not received the packaging materials to return the leased DISH Network equipment and mentioned that you spoke with the UPS manager of the store near your house who gave you his email address to use for the labels, but you have not received anything When I spoke with you today, you confirmed that you had received the packaging materials, sent back the equipment and you consider this case closed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am - 2:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (2000, 26, 2015/09/30) */ Muchas gracias por su ayuda,caso se reslvio satiafactoriamente llgue a un acuerdo con Dish.Me fuero enviadas las cajas para devolver el equipo y estas fuero devultas y recibi recibo cancelacion de la devoluccion A ustedes muchas gracias por el excelente trabajo y por haberme ayudado a resolver mi problemas,Dios les bendiga por lo que hacen por la Humanidad desventajada como los ancianos como yo.Mil gracias
March 9, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs [redacted] : On March 5, 2018, we received your complaint, dated March 4, 2018, filed with the Revdex.com You said that you experienced technical issues and you do not agree with the fee to schedule a technicianYou also mentioned that we offer a plan which reduces the cost Please note that it is an industry-wide practice to charge a fee for a technician visitYou have the option to subscribe to the DISH Protect plans to reduce the cost of a visit from $to $We regret that you do not agree with our policy and procedures I provided you with a $credit for the previously reported problems (on February and March 4, 2018)As an exception, you also were provided with a free technician visit on March 5, 2018, and when I spoke with you today, you verified that the issue had been corrected If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 24, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 20, 2017, we received your complaint, dated March 18, 2017, filed with the Revdex.comYou expressed concern regarding being charged for local channels and you say that you were offered free local channels when you agreed to our serviceYou also indicated that you had to request a refund of your credit balanceYou asked that we not charge you for the local channels A review of your account reveals that you spoke with Mr [redacted] , an [redacted] , on March 23, During your conversation, you agreed to email him proof that you were offered free local channelsOnce we have received your documentation, we will follow up with you Unfortunately, our system won’t automatically send a refund when a customer has a credit balanceIt must be requestedIf you chose to make overpayments and would like a refund, you will need to contact our customer service to request one If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:The gentleman from DISH called and left me a message letting me know that he applied a "courtesy credit." I called back asking if this would mean my monthly bill would be $for one month or for all I never got a call backI also asked about the written apology from DISH and never got word back Sincerely, [redacted] ***
May 26, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On May 24, 2017, we received your complaint, dated May 23, 2017, filed with the Revdex.com You said that you received an email from us with an offer for discounted premium movie channelsHowever, when you called to take advantage of the promotion, you were told that you didn’t qualify for itYou feel that this is a bait and switch tactic, and you would like us to honor the offer When we spoke, I informed you that the email you received did state in the disclosures that your account must be current in order to be eligibleBecause you have been carrying a rolling balance, you were disqualified from the offerOur records reflect that an agent offered you the four premium movie packages for $a month for the next six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] a.mto 2:p.mMDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: Seems like a big issue is that I never reported all the times an outage occurredI have a government free phone with only limited minutesI ended up using all my minutes before I even spoke to a real personI simply could not contact youI have no money for this service that I feel is in breech of contract Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution has been metI am not happy about the length of time it took a company of this caliber to complete the refund, but it is now complete Sincerely, [redacted]
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 4, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou stated that when you agreed to upgrade your equipment with a 24-month commitment, you were assured that additional discounts would be provided once your initial discounts ended in February (after the first year)You also mentioned that the cost of your local channels increased and your local [redacted] station was removed Our records show that you were enrolled in a 24-month commitment when your equipment was upgraded on March 3, 2016, through our DISH’n It Up promotion A review of the customer service call from February 28, 2016, found that your wife contacted us regarding the equipment upgradeOur representative offered a monthly courtesy credit of $for monthsAlthough your wife asked if she could call back after a year for additional discounts, our representative told her that she cannot guaranteed anything in the future Your monthly rate following the equipment upgrade was $plus taxThis included the $monthly credit applied on February 28, 2016, and the $bundle discountPlease be advised that your monthly rate was $lower for two months because you were still receiving a monthly $courtesy credit from a previous offer, which ended on May 14, An additional monthly courtesy credit of $was applied to your account for six months on April 20, 2016, and a monthly $courtesy credit was applied on May 24, 2016, for monthsThese additional monthly credits made your monthly rate $plus tax Due to the expiration of the $monthly credit on October 20, 2016, you began to be billed $plus tax We, like all other pproviders, must increase our prices to help cover increasing programming costs from channel ownersOn January 17, 2017, we experienced a $increase to our programming packagesAdditionally, DISH Network separated the charge for your local channels to show you the impact of the rising charges demanded by your local channel owners The price increase along with the expiration of the monthly $credit on February 28, 2017, made your monthly rate $plus tax Once the second $monthly credit ends on May 24, 2017, you will be billed the regular monthly rate of $plus tax (which includes the $monthly bundle discount) When I spoke with your wife by phone on March 7, 2017, I advised her that your monthly charges are correct for the services that you subscribe toAs a result, we are unable to provide you with any additional discountsI did, however, waive your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service Although your wife requested a copy of the reviewed phone call, I explained that in order to receive this we require a subpoena to be provided to DISH Network LLC via fax to [redacted] It can also be mailed to: DISH Network [redacted] DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricingUnfortunately, we were unable to reach an agreement with your local [redacted] providerAs a result, this channel was removed on March 2, While we continue to negotiate to restore the channel, we do not have an estimated time on when an agreement may be reached If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 9, Mr [redacted] XXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 3, 2015, filed with the Revdex.com You indicated that you moved and DISH Network is not allowed at your current residenceFor this reason, you requested to be released from the 24-month commitmentYou also mentioned the customer service you received This account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I informed you that DHA agreement states that you are bound by the agreement if you change your residenceNevertheless, as an exception I removed the $early termination feeThe remaining balance of $is for service rendered and includes two $box return fees I apologize on behalf of DISH Network for the customer service you receivedWe regret that this experience was unfavorable and we thank you for bringing this issue to our attention If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
November 7, Dear Mr [redacted] : On November 1, 2016, we received your complaint, dated October 29, 2016, filed with the Revdex.com You expressed concern with the balance of $that was reported to collectionsYou indicated that you were not provided with a copy of the 24-month agreement for the internet service as requested Our records show that internet service was added to your account on July 21, 2014, with a 24-month commitmentPlease be advised that the term commitment was agreed to verbally by phone Your services were canceled on January 20, Since the internet term commitment was not fulfilled, an early termination fee of $was applied to your account When I spoke with you by phone today, I advised you that the fee was removed on November 1, 2016, leaving your account with a zero balanceI requested that any information reported to the credit bureaus be removedPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Dear MrFord: On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said you were informed that you have days to disconnect your DISH Network account without penaltyWhen we spoke today, I confirmed that your account was disconnected without penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ July 30, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 28, 2015, we received your complaint, dated July 27, 2015, filed with the Revdex.com You said that you had a zero balance on your account but you were sent to collections and a negative mark was applied to your credit file I attempted to reach you at (XXX) XXX-XXXX on July 28, and 30, 2015, and I left three voicemails Our records indicate that your account was initiated under a 24-month commitment, but was disconnected prior to the end of that commitmentAs such, an early termination fee was applied to the accountAs the balance on the account remained unpaid, it was sent to collections and reported to your credit file When you contacted us concerning your balance, the agent with whom you spoke requested a copy of your contractHowever, due to the time that has lapsed since your account was active, our local office was not able to provide it; therefore, the agent waived your balance While our records indicate that you received the benefits of the 24-month commitment and that the fee was valid, as a copy of your contract could not be provided and as your early termination fee was waived, I made an exception and requested to have this item removed from your credit file We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
August 8, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On August 7, 2017, we received your rebuttal, dated July 31, 2017, filed with the Revdex.comYou indicated that you do not accept my response and that you plan to disconnect your service I regret that you didn’t accept my response; however, I feel it properly addressed your concernsWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ August 25, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 19, 2015, we received your complaint, dated August 18, 2015, filed with the Revdex.com You indicated that DISH Network declined your request to install service at your new location and you were referred to a local retailerYou requested a credit for the services that you have not received Our records reveal that you were referred to a retailer because you are in a recreational vehicle When I spoke with you by phone on August 19, 2015, I advised you that an appointment was already scheduled to install service at your new residenceThe installation was completed on August 21, I applied a credit of $to your account for the time without serviceI also waived the installation fee of $ You also expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/02) */ Received duplicate complaint 11/01/2015, merged information from CID#XXXXXXXX and closed as duplicate Jumped my price without me knowingDVR not workingRep refused to cancel I have previously had issues alreadyLast payment my fiance told me the bill was really high for some reasonI assumed that the credit had not been applied from beforeBut, apparently, my service charge jumped from around dollars a month to over $No notice, no recollection of them ever saying that it would jumpApparently for movie channels I don't even useOn top of it, the last few weeks the DVR isn't recording my few shows that I do watchI emailed a week ago and never had a responseFed ip, I called yesterday and asked why my bill is so high and they told me after three months the price jumpsGood to know, AFTER you start charging meI told them I want to cancel THREE times and the rep just keeps going on and on about the discounts they can give me now and how they can drop the priceThree times! And then the call was disconnectedI really hate using Revdex.com, and this is the only company I ever haveThis has just been a never ending issue and exhaustingIt is not worth the handful of TV shows I actually watchI am upset bc all of these issues, one after the other and I just want to be doneI don't care if I have to drive to drop of the equipmentI can't deal with this anymore Refund the additional charges - I have no problem paying the fees that I have been - and cancel the service $ Final Business Response / [redacted] (4000, 13, 2015/11/09) */ November 6, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the Revdex.com You maintain that you canceled your service because your monthly rate was increased without notification and your DVR receiver was not working Your service was activated on April 15, 2015, with a 24-month commitmentYour promotion included a monthly $credit for the first monthsYou also received four movie channels (HBO, Cinemax, Showtime and Starz) and the DISH Movie Pack (formerly Blockbuster @Home) free for three months A review of the sales call recording found that you were told about the free movie channels and that the current price for these channels ($at that time) would apply after three months unless you notified us to remove themWe also show that a sales confirmation email was sent to you at [redacted] @HOTMAIL.COM on April 10, 2015, detailing the promotional terms and offers Your monthly rate was increased to $plus tax after three months because the movie channels were not removedWhile we offered to remove them from your account, you declined and opted to cancel your service on October 31, At that time, your account was left with an unpaid service balance of $You were also charged an early termination fee of $for not fulfilling your term commitment Our records do not show that you notified us about the issues with your DVR receiver When I spoke with you by phone on November 5, 2015, I advised you that I made an exception and reversed the charges, leaving your account with a zero balance We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
December 30, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 29, 2015, we received your correspondence, dated December 28, 2015, filed with the Better Business Bureau You said you restarted your DISH Network service in November and you agreed to pay $You maintain you did not authorize the payment of $and you mentioned the payment of $that was also collectedYou requested a refund for the $payment and overdraft fees Your account was established under the Flex promotion with a 24-month commitmentThis is a Pay-In-Advance account and the amount due must be paid upfront When we spoke today, I advised you that I reviewed your recorded call that took place on November 20, After verifying that you are the account holder, the agent informed you that the balance due to restart your service was $(past-due amount plus the first month of service upfront)You agreed to pay the balance and provided your checking and routing numbersThe service was restored during the call Because the payment was returned by your bank, your service was disconnected due to nonpayment on December 2, 2015, and a $return payment fee was applied to your accountSince the service was canceled prior to the promotional fulfillment date, you were billed $for an early termination fee and two $return fees for shipping back the leased equipment I also reviewed your call that took place on December 5, You provided the agent with your credit card account number to collect the payment of $and your service was restoredHowever, the service was again interrupted on December 7, 2015, as the previous payment was not enough to cover your past-due balance No refund is warranted, as you authorized the payment transactions During our conversation, you said you will return the equipmentA return box with label will be delivered to your home by UPS You also indicated that you did not set up this account and you disputed the outstanding balance of $If you maintain that this is not your account, we ask that you fill out the ID theft affidavit form enclosed and return it with your supporting documentation to: Attn: ID Theft Verification Team DISH Network [redacted] If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] ***
October 28, Dear Mr [redacted] : On October 28, 2016, we received your complaint, dated October 26, 2016, filed with the Revdex.com You disputed the $processing fee that was collected at the time of saleYou also provided feedback regarding the website you visited when you ordered the DISH Network service When we spoke today, I advised you that the website address you referenced, www.dishpromotions.com, belongs to Sterling Commerce Group LLC, an independent retailerThe retailer also collected the $processing feeWe are unable to honor your refund request We appreciate your feedback and your concerns will be investigated internally If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
I would like to know why they cancelled my fathers subscription and that they are not allowed to do this to anyone elseNone of your resolution that were listed as resolution didn't fit my claim, most were financial or apologies Thanks
February 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 1, 2018, we received your complaint, dated January 31, 2018, filed with the Revdex.com You maintain you were unaware of the two-year term commitment You disputed the signature on the agreement, and the early termination fee You established your service under the Digital Home Advantage promotion with a 24-month commitment through [redacted] ***, an independent retailerThe sale of your service will be investigated internally Please note that the signature that is gathered at the time of installation is not on a paper document--it is on an electronic tabletThe electronic stylus used with the tablet may not track as quickly as a penTherefore, your signature may look distorted Our records reveal that MrCarlos B [redacted] , a DISH Network Dispute Resolution Specialist, spoke to [redacted] on your behalf on January 31, Mr B [redacted] offered to reduce the early termination fee to $100.00, but she declinedIf you would like to accept this offer, please contact me directly If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
April 19, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On April 13, 2016, we received your complaint, dated April 12, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your account for the disconnection of your serviceYou indicated that you moved and although a technician was sent to your home, he told you that he could not install the serviceHe later stated that it could be installed, but you wouldn’t be able to connect all of your televisions, as an equipment upgrade would be requiredYou also stated that your credit card account and checking account were both debited for the fee Your service was activated on September 26, 2015, with a 24-month commitmentPer your promotional terms, you are still bound to the term commitment if you change your residence Our records show that when the technician was at your home on March 31, 2016, he confirmed that he could only connect two of the four receivers because the home was prewiredAs you declined to run additional cables to connect the additional receivers, he offered to upgrade your equipment to a Hopper to provide additional tuners We appreciate that you brought your concerns regarding the technician to our attention so we may address them internally with the appropriate personnel Your service was canceled on March 31, Since your 24-month commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return feesDISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, a debit of $was applied to your credit card account on April 9, Since you were enrolled in AutoPay, $was debited from your checking accountI submitted a refund to your checking account for the overpaymentPlease allow two to three weeks for processing When I spoke with you by phone on April 15, 2016, I advised you that I made an exception and reversed the early termination and shipping feesOn April 18, 2016, we received a dispute of $from your credit card company and the funds were returned to you; therefore, a refund was not submitted for this payment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT cc: Denver / Boulder Revdex.com
Initial Business Response / [redacted] (1000, 10, 2015/07/28) */ July 22, [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms***: On July 20, 2015, we received your complaint, dated July 11, 2015, filed with the Revdex.com You indicated that your bill is always different and that you are being overbilledYou mentioned that you are charged a late fee and that your due date cannot be changed A review of this account reveals that you have been receiving monthly credits to reduce your billHowever, each credit is for different amounts of time, so they expire at different times causing the bill to change You currently subscribe to the America's Top 250, which is priced at $84.99, and you have a DVR receiver that includes a $monthly DVR feeSince the credits that you are currently receiving are $per month, your bill is reduced to $before tax Your billing statement cycles on the 28th of each month and is due on the 17th of the following monthThe credits are applied to your account on the 2nd ($10.00) and 14th ($35.00) of the following month and the payments that are made include the credits that are intended for the upcoming monthThis causes the bills that generate to reflect the regular prices because the credits for that month have already been usedThe timing of the payment is causing confusion, but you are being billed correctly When I spoke with you by telephone today, I explained that although the bill reflects the total amount due, you are being billed $plus tax and your billing is correctI informed you to check your account online on the 15th to view the amount due after the credits You were charged one $late fee but it was reversed on June 29, 2015, and will be reflected on your July 28, 2015, billing statement Please note that on July 22, 2015, the due date will change from the 17th to the 12th of the monthDue dates cannot be changed at this time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) DISH said they cannot change the date of billing to reflect the accurate bill without credits so my bill usually shows twice the amount owedDISH needs to stop using credits which are only confusing people on what they really owe on their bill Final Business Response / [redacted] (4000, 14, 2015/08/14) */ August 5, [redacted] Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 5, 2015, we received your complaint, dated July 31, 2015, filed with the Revdex.com You requested that your bill reflect the current creditsYou suggested that DISH Network discontinue providing credits, as you maintain that it causes confusion The credits that you receive are reflected on the same bill that they are intended forHowever, your payments have been taking advantage of the upcoming month's creditsTherefore, the statement that generates reflects the regular rateThis is explained in my previous correspondence Please note that a system update has been put in place to reflect the credits more accurately for any future credit offers If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ August 21, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 11, 2015, we received your complaint, dated August 10, 2015, filed with the Revdex.com You indicated that your DISH Network receiver has not been working and that when you requested a replacement, one was sent to you through UPS but it was not deliveredAs a result, you are unable to use your service and you asked to have your service disconnected without an early termination fee (ETF) When I spoke with you on August 19, 2015, I explained to you that we have been sending the receiver through UPS but they have returned it to DISH Network stating that the address is incorrectI also advised you that I have made an exception and reduced your ETF to $if you decide to disconnect your serviceI provided you with other options to get you a new receiver and you stated that you will contact me with a decision If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am - 2:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) SI estoy de acuerdo con lo pactado por el SrCarlos Barben de pagar la cantidad de $ para dejar sin efecto el contrato con DISH,este me dejo saber que si yo pagaba esa cantidad era lo unico que ellos me iban a facturar y debitarlo de mi cuenta bancaria,hasta aqui todo estaba bien pero luego recibi una factura por la cantidad de $por el mes de agosto 2015,cuando para agosto le hce un pago de $ del mes al cual se le habian hecho ajustes por no tener servicio,si pague el mes de renta en agosto por que tengo que volver a pagar si se me susupendio el servicio tan pronto hable con el Sr.Carlos no ceo que yo tenga que pagar esa mensualidad por que ya pague,ademas yo quede con este Sr.Carlos no se me iba a facturar mas.Deseo se investigue eta situacion tambien.Estoy en espera de la caque supuestamente se me iba a enviar por ups para devolucion del equipo que al dia de hoy de agosto no la he recibido.Espero todo se pueda aclarar y muchas gracias por su intervencion Final Business Response / [redacted] (4000, 19, 2015/09/29) */ September 22, [redacted] XXXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 21, 2015, we received your rebuttal, dated September 18, 2015, filed with the Revdex.com You stated that you have not received the packaging materials to return the leased DISH Network equipment and mentioned that you spoke with the UPS manager of the store near your house who gave you his email address to use for the labels, but you have not received anything When I spoke with you today, you confirmed that you had received the packaging materials, sent back the equipment and you consider this case closed If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am - 2:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (2000, 26, 2015/09/30) */ Muchas gracias por su ayuda,caso se reslvio satiafactoriamente llgue a un acuerdo con Dish.Me fuero enviadas las cajas para devolver el equipo y estas fuero devultas y recibi recibo cancelacion de la devoluccion A ustedes muchas gracias por el excelente trabajo y por haberme ayudado a resolver mi problemas,Dios les bendiga por lo que hacen por la Humanidad desventajada como los ancianos como yo.Mil gracias
March 9, Mrand Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrand Mrs [redacted] : On March 5, 2018, we received your complaint, dated March 4, 2018, filed with the Revdex.com You said that you experienced technical issues and you do not agree with the fee to schedule a technicianYou also mentioned that we offer a plan which reduces the cost Please note that it is an industry-wide practice to charge a fee for a technician visitYou have the option to subscribe to the DISH Protect plans to reduce the cost of a visit from $to $We regret that you do not agree with our policy and procedures I provided you with a $credit for the previously reported problems (on February and March 4, 2018)As an exception, you also were provided with a free technician visit on March 5, 2018, and when I spoke with you today, you verified that the issue had been corrected If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 24, [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 20, 2017, we received your complaint, dated March 18, 2017, filed with the Revdex.comYou expressed concern regarding being charged for local channels and you say that you were offered free local channels when you agreed to our serviceYou also indicated that you had to request a refund of your credit balanceYou asked that we not charge you for the local channels A review of your account reveals that you spoke with Mr [redacted] , an [redacted] , on March 23, During your conversation, you agreed to email him proof that you were offered free local channelsOnce we have received your documentation, we will follow up with you Unfortunately, our system won’t automatically send a refund when a customer has a credit balanceIt must be requestedIf you chose to make overpayments and would like a refund, you will need to contact our customer service to request one If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:The gentleman from DISH called and left me a message letting me know that he applied a "courtesy credit." I called back asking if this would mean my monthly bill would be $for one month or for all I never got a call backI also asked about the written apology from DISH and never got word back Sincerely, [redacted] ***
May 26, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On May 24, 2017, we received your complaint, dated May 23, 2017, filed with the Revdex.com You said that you received an email from us with an offer for discounted premium movie channelsHowever, when you called to take advantage of the promotion, you were told that you didn’t qualify for itYou feel that this is a bait and switch tactic, and you would like us to honor the offer When we spoke, I informed you that the email you received did state in the disclosures that your account must be current in order to be eligibleBecause you have been carrying a rolling balance, you were disqualified from the offerOur records reflect that an agent offered you the four premium movie packages for $a month for the next six months If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] a.mto 2:p.mMDT [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: Seems like a big issue is that I never reported all the times an outage occurredI have a government free phone with only limited minutesI ended up using all my minutes before I even spoke to a real personI simply could not contact youI have no money for this service that I feel is in breech of contract Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution has been metI am not happy about the length of time it took a company of this caliber to complete the refund, but it is now complete Sincerely, [redacted]
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 4, 2017, filed with the Revdex.com You expressed concern with the early termination fee to disconnect your serviceYou stated that when you agreed to upgrade your equipment with a 24-month commitment, you were assured that additional discounts would be provided once your initial discounts ended in February (after the first year)You also mentioned that the cost of your local channels increased and your local [redacted] station was removed Our records show that you were enrolled in a 24-month commitment when your equipment was upgraded on March 3, 2016, through our DISH’n It Up promotion A review of the customer service call from February 28, 2016, found that your wife contacted us regarding the equipment upgradeOur representative offered a monthly courtesy credit of $for monthsAlthough your wife asked if she could call back after a year for additional discounts, our representative told her that she cannot guaranteed anything in the future Your monthly rate following the equipment upgrade was $plus taxThis included the $monthly credit applied on February 28, 2016, and the $bundle discountPlease be advised that your monthly rate was $lower for two months because you were still receiving a monthly $courtesy credit from a previous offer, which ended on May 14, An additional monthly courtesy credit of $was applied to your account for six months on April 20, 2016, and a monthly $courtesy credit was applied on May 24, 2016, for monthsThese additional monthly credits made your monthly rate $plus tax Due to the expiration of the $monthly credit on October 20, 2016, you began to be billed $plus tax We, like all other pproviders, must increase our prices to help cover increasing programming costs from channel ownersOn January 17, 2017, we experienced a $increase to our programming packagesAdditionally, DISH Network separated the charge for your local channels to show you the impact of the rising charges demanded by your local channel owners The price increase along with the expiration of the monthly $credit on February 28, 2017, made your monthly rate $plus tax Once the second $monthly credit ends on May 24, 2017, you will be billed the regular monthly rate of $plus tax (which includes the $monthly bundle discount) When I spoke with your wife by phone on March 7, 2017, I advised her that your monthly charges are correct for the services that you subscribe toAs a result, we are unable to provide you with any additional discountsI did, however, waive your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service Although your wife requested a copy of the reviewed phone call, I explained that in order to receive this we require a subpoena to be provided to DISH Network LLC via fax to [redacted] It can also be mailed to: DISH Network [redacted] DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricingUnfortunately, we were unable to reach an agreement with your local [redacted] providerAs a result, this channel was removed on March 2, While we continue to negotiate to restore the channel, we do not have an estimated time on when an agreement may be reached If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ June 9, Mr [redacted] XXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 9, 2015, we received your complaint, dated June 3, 2015, filed with the Revdex.com You indicated that you moved and DISH Network is not allowed at your current residenceFor this reason, you requested to be released from the 24-month commitmentYou also mentioned the customer service you received This account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed) When I spoke with you by telephone today, I informed you that DHA agreement states that you are bound by the agreement if you change your residenceNevertheless, as an exception I removed the $early termination feeThe remaining balance of $is for service rendered and includes two $box return fees I apologize on behalf of DISH Network for the customer service you receivedWe regret that this experience was unfavorable and we thank you for bringing this issue to our attention If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***