December 12, 2016 Dear Mr. [redacted]: On December 12, 2016, we received your complaint, dated December 9, 2016, filed with the Revdex.com. You said that you paid your balance and settled the account, but your credit report still reflects that you...
owe money. When we spoke, you told me that you have a letter from our collections agency confirming that you settled the account for a payment of $737.20. I requested that you provide me with a copy. After receiving your settlement letter, I removed the remaining balance from your account. I requested that your account be removed from our collection agency and I requested that your credit report be updated to reflect that a settlement was reached. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/17) */
August 5, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 4, 2015, we received your complaint, dated August 3, 2015, filed with...
the Revdex.com.
You expressed concern about your monthly rate for programming.
When we spoke, I explained that the channels that you requested, USA and Syfy, are in the America's Top 120 for $59.99 plus tax or the Latino Plus for $44.99 plus tax per month. You accepted the Latino Plus programming package on July 27, 2015, in order to receive these two channels.
I also advised you that DISH Network is not able to provide a la carte packages.
As I explained, DISH Network is not able to provide ongoing discounted programming.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at ([redacted] on April 29 and 30, 2015, and May 1, 2015 were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your service. You maintain that you should not have to pay the fee because DISH Network does not offer internet service in your area.
Your TV service was activated on May 22, 2014, with a 24-month commitment. Please be advised that the term commitment applies to our TV service only. We are not obligated to provide you with any other service, including internet service. Additionally, a separate 24-month commitment applies for our internet service, if available. Our records reveal that our satellite internet service is available in your area. The starting cost for this service is $49.99. You may contact me directly for further information.
The early termination fee is valid if your term commitment is not fulfilled. Enclosed is a copy of the 24-month agreement wherein the term commitment and early termination fee are disclosed.
You also stated that you have not received boxes to return the equipment. Our records reveal that your service was interrupted for non-payment when you contacted us on April 7, 2015, to disconnect your service. As you did not agree with the early termination fee, your service was left as is. Please be advised that your service is scheduled to be fully disconnected on May 18, 2015, and a balance of $91.04 will be due for services through the interruption date (March 22, 2015). At that time, boxes will be sent for the return of the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Ms [redacted] back and left a message for her saying that when the guy came out to hook up our services that they did in fact offer internet services at our home.At that time we decided to go with Dish network, because of those services. When I called recently to get internet hooked up at our house that's when they told me that they don't offer it here.So that's why I chose to leave dish network and go with Mediacom, because they offered both.My son is in the Navy and is stationed overseas so that's why we waited to Iget internet hooked up .I believe that our contract should be voided and we should not have to pay any cancellation fees since Dish network said that they offered internet services and actually did not.
Final Consumer Response /* (4200, 10, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,When we first called Dish Network about setting up cable,we also asked if they offered internet services.They told us yes THEY DID.That is when we decided to go with Dish Network,because they said that they also offered internet.At that time we did not need internet service because our son was still state side with the Navy.When I called in either February or March that's when they told me that they DID NOT offer internet service in our area.I was told by both the sales rep on the phone and the guy who came out to set us up that they offered it.I should not have to pay any termination fees if I was told by 2 different people with the same company that they offered internet in our area.
Final Business Response /* (4000, 12, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 21, 2015, we received your additional correspondence, dated May 20, 2015, filed with the Revdex.com.
You continue to dispute the early termination fee that was applied to your account.
In my voicemail on May 21, 2015, I advised you that we are unable to honor your request to waive the fee. The early termination fee of $260.00 was applied to your account on May 18, 2015, and remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
August 26, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 20, 2016, filed with the Revdex.com. You indicated you were not receiving your local channel FOX channel and you wanted your early termination fee...
waived. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure fair market rates for both parties. However, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. We understand your frustration with the loss of your local channel. While some customers may be willing to pay extra for CBS and Fox, Tribune is forcing our customers to pay for an additional unrelated cable channel. Many are counting on DISH Network to stand firm. Channel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations. After further review of your account. I have made an exception and reversed your early termination fee leaving your DISH Network account with a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
[redacted]: On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com. My attempts to contact you by phone at ###-###-#### on December 28, 29 and 30, 2015, were unsuccessful; however, I left three messages. You mentioned the following concerns: · Programming · Movie channels · Early termination fee · Payment plan · Customer service You mentioned that you were provided a monthly credit for the removal of channels from your programming lineup. Although DISH Network does not guarantee channels and reserves the right to change packages at any time, a monthly credit of $50.00 was applied to your account for six months on November 20, 2014, as a courtesy. This credit ended on May 20, 2015. Our records reveal that the channels in question were removed on October 21, 2014, and restored on November 21, 2014. You disputed the monthly charges for the movie channels because you stated that you were not told the regular service charges would apply after the free trial. You requested a credit for the past charges, and for the late fees to be reversed. When you contacted us on July 13, 2015, it was not related to the removal of channels. At that time, you indicated that you were receiving an offer from a different TV provider and you requested that DISH Network match it. A monthly credit of $50.00 was applied to your account for six months and three movie channels (HBO, Cinemax and Starz) were added free for three months. The agent told you the offer was “Roll-to-Pay”, which means that the regular service charges apply after the three-month free trial. As a result, you began to be billed the regular service charges of $35.00 when the offer ended on October 13, 2015. I applied a total credit of $120.15 for the previous charges; however, the late fees that you incurred remain valid because you have had a continuous unpaid balance carry over each month. Because of the issues that you experienced, you would like your service canceled without penalty. Your service was activated on April 26, 2014. In order for DISH Network to provide you with the promotional iPad mini, a 24-month commitment was required. We are unable to honor your request to waive the early termination fee. Please be advised that your service is currently interrupted for non-payment and will be fully disconnected on January 21, 2016. Once the service is canceled, your account will be left with an unpaid service balance of $123.71 and an early termination fee of $120.00 will apply. Additionally, we will send boxes for the return of the leased equipment. While you requested that DISH Network set up a payment plan for the remaining balance, we do not have this option. Therefore, the full balance will be due immediately. You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
July 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your complaint, dated July 5, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on July 8, 11 and 12, 2016, were unsuccessful; however, I left three messages. You expressed concern with the early termination fee that was applied to your account. You maintain that although initially signed up for DIRECTV, you were told that the service could not be installed and you were offered DISH Network instead. However, you were not provided with a $200.00 gift card or the NFL Sunday Ticket as promised. You would like to be compensated $500.00 for these items and you requested that the early termination fee be removed. Please be advised that DISH Network does not offer the NFL Sunday Ticket. Your service was activated on June 18, 2015, with a 24-month commitment through Audio Video Masters Inc. As this is an independent company, your concerns regarding the gift card and the NFL Sunday Ticket would need to be addressed directly with them. DISH Network is unable to honor your request for compensation. Your service was disconnected on June 16, 2016. Since your term commitment was not fulfilled, an early termination fee of $260.00 was applied to your account. I made an exception and I removed this fee. I also submitted a refund of $260.00 to your credit card account. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
January 23, 2017 Mr. [redacted] Bostic, NC 28018-8734 Re: Revdex.com Complaint [redacted]
...
[redacted] Dear Mr. [redacted]
On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on January 13, 18 and 23, 2017, and I left two messages. I also emailed you at [redacted] with a request to contact me. You disputed the remaining balance ($176.35) on your account and you maintain that you were charged an early termination fee because you were enrolled in a new 24-month commitment when you scheduled a technician visit. You expressed concern that your account was referred to collections when you are sending monthly payments, and you requested that it be removed. Our records reveal that the last time you enrolled in a new 24-month commitment was on July 11, 2014, when you moved from [redacted]
The remaining balance due of $176.35 was not the result of an early termination fee--it was the remaining charges for unpaid programming. Because the full balance was never paid and only partial payments were made, the balance carried over and left a balance due. You requested disconnection on October 20, 2016, and since your account was disconnected with a delinquent balance, it was referred to collections. The payments you have made have been posted to your account, but DISH Network does not offer a payment plan and the account was sent to collections on December 21, 2016. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 4, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com. You expressed concern regarding the customer service you received. I’m sorry that you are unhappy with our customer service. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You maintain that DISH Network is not honoring the offer of a monthly $10.00 credit and free movie channels for ten months. You also stated that internet service is not...
available in your area as you were promised. Your TV service was activated on April 11, 2015, with a 24-month commitment through our Flex 24 promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date. Additionally, this type of account is not currently eligible for our dishNET internet service. A review of the customer service call recording on March 4, 2016, found that you declined the initial offer of a monthly $10.00 credit for six months. Our representative then proceeded to offer a $10.00 monthly credit for ten months. Although he offered you free movie channels, he did not give a specific time frame for this offer. You declined and indicated that you would call back. We are willing to honor the offer of a $10.00 monthly credit for ten months and HBO and Cinemax free for six months or the offer of HBO, Cinemax and Starz free for three months. You may contact me directly to accept either offer. When I spoke with you by phone today, I advised you that I made an exception and waived your 24-month commitment. You will not be charged an early termination fee if you choose to disconnect your service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
October 21, 2016 Dear Ms. [redacted]: On October 19, 2016, we received your complaint, dated October 17, 2016, filed with the Revdex.com. You expressed concern regarding being told that you would be charged a $160.00 early termination fee if you...
closed your account. You said that you were not advised of a term commitment when you added a receiver to your home. When we spoke, I advised you that I would waive the early termination fee, and apply a $40.00 account credit for the time you were without the service. I disconnected your account, per your request, and provided you with our equipment return disclosures. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Dear Ms. [redacted]:
On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com.
You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs.
When we spoke, I advised you that our Corporate Field...
Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you alleged. As such, we are unable to provide reimbursement for this issue.
As we discussed, a copy of your denial letter is enclosed for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
###-###-####
Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, 10 and 11, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You want an explanation as to why you have two accounts. You also questioned why your services were disconnected without notice. Although you have two accounts, only one is active. The first account was your bundled account; however, once you cancelled your service with Windstream and continued with our service, your bundled account was closed and you were given a new direct account. A review of your account reveals that your service was disconnected on February 2, 2016, as you disputed a $99.00 payment taken on October 26, 2015, for the internet activation fee. Anytime we receive a payment dispute, it is DISH Network’s policy to disconnect the account as the necessary payment to maintain service has not been made. We consider the internet activation fee to be a valid charge. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
December 12, 2016 Dear Ms. [redacted]: On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com. You indicated that you were provided incorrect information during your sales call. You said...
that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channels. In addition, you requested more information about our Protection Plan. When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation. It was found that you were provided the correct monthly rate for your package. You were advised that your rate would be $72.02. You were also informed that this price included a monthly $5.00 credit as long as your account was enrolled in E-billing and automatic payments. As you removed E-billing from your account, the $5.00 credit was removed. Additionally, you added the Heartland Package on November 2, 2016, for $5.00 per month, bringing your rate to $83.02. You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months. As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted. Please review your enclosed customer agreement concerning the Protection Plan. The plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit. You receive it free for six months as part of your new customer promotion. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 6, 2015/08/13) */
July 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On July 29, 2015, we received your complaint, dated July 28, 2015, filed with the...
Revdex.com.
You said that a DISH Network technician took items from your property and damaged your roof. You requested to have your early termination fee waived.
When we spoke, I explained that the issues you are reporting must be handled and researched by our Corporate Field Resolutions (CFR) Team. I forwarded your information CFR so that they can open a damage claim for you. As I advised you, an agent from CFR will contact you concerning these issues.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee.
Please note that DISH Network does not offer a trial period to cancel service without a penalty.
Our records reveal that you reported loss of signal on June 21, 2015. I reviewed all your recorded calls for this date and found that a technician visit was scheduled for June 30, 2015, to relocate your dish. However, it was canceled in error. I apologize for any inconvenience this may have caused.
When we spoke today, I advised you that I waived the early termination fee. Per your request, the service was disconnected today. You accepted this resolution.
You also agreed to return the leased equipment to DISH Network. A return box with label will be delivered to your home by UPS.
We thank you for bringing this matter to our attention. Your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because:. Dish has continued to be unprofessional to a fellow consumer. They advertise a quality viewing experience and that is NOT what I experienced. They keep referring to services they claim I should have contacted but, this still goes against what they promise consumers when they lure us to signing contracts. Dish has falsely represented there product and I have been made the victim to their outrageous termination fee in which they took out of my checking account without my permission.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com. You indicated that you were not happy with my resolution and you expressed concern that we did not review your bank statements. When we spoke by phone, I advised you that our records reflect that manual payments were attempted through your online account and your receiver; however, these payments failed. As I stated, we only attempted to debit your bank account one time through the AutoPay system. As such, I’m offering you one credit of $29.00. I regret that you are not satisfied with my offer; however, with the lack of evidence, I am unable to provide you with more credits. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
January 26, 2016 Mr. and Mrs. [redacted] and [redacted] [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted]-[redacted] Dear Mr. and Mrs. [redacted]: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com. You expressed concern with ongoing technical issues with your Hopper receiver. Although it has been replaced several times, the technical issues continue. You requested that these issues be corrected, and a credit for two months of service. When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:00 pm and 5:00 pm MST. You were also provided two months of programming credits. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]
* Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted]
Tell us why here...
Dear Mr. [redacted]: On February 1, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.com. You stated that when you disconnected your DISH Network service, you were provided a statement reflecting a zero balance owed. You have now received another bill...
indicating that you owe $123.00. You do not agreed that you owe this balance and you would like it resolved. When we spoke today, I advised you that the charge was your early termination fee. However, your signature was not electronically captured so I agreed to waive the fee and resolve the balance. Additionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureaus. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
December 12, 2016 Dear Mr. [redacted]: On December 12, 2016, we received your complaint, dated December 9, 2016, filed with the Revdex.com. You said that you paid your balance and settled the account, but your credit report still reflects that you...
owe money. When we spoke, you told me that you have a letter from our collections agency confirming that you settled the account for a payment of $737.20. I requested that you provide me with a copy. After receiving your settlement letter, I removed the remaining balance from your account. I requested that your account be removed from our collection agency and I requested that your credit report be updated to reflect that a settlement was reached. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/08/17) */
August 5, 2015
Mr. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 4, 2015, we received your complaint, dated August 3, 2015, filed with...
the Revdex.com.
You expressed concern about your monthly rate for programming.
When we spoke, I explained that the channels that you requested, USA and Syfy, are in the America's Top 120 for $59.99 plus tax or the Latino Plus for $44.99 plus tax per month. You accepted the Latino Plus programming package on July 27, 2015, in order to receive these two channels.
I also advised you that DISH Network is not able to provide a la carte packages.
As I explained, DISH Network is not able to provide ongoing discounted programming.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the...
Revdex.com.
My attempts to contact you by phone at ([redacted] on April 29 and 30, 2015, and May 1, 2015 were unsuccessful; however, I left three messages.
You expressed concern with the early termination fee to disconnect your service. You maintain that you should not have to pay the fee because DISH Network does not offer internet service in your area.
Your TV service was activated on May 22, 2014, with a 24-month commitment. Please be advised that the term commitment applies to our TV service only. We are not obligated to provide you with any other service, including internet service. Additionally, a separate 24-month commitment applies for our internet service, if available. Our records reveal that our satellite internet service is available in your area. The starting cost for this service is $49.99. You may contact me directly for further information.
The early termination fee is valid if your term commitment is not fulfilled. Enclosed is a copy of the 24-month agreement wherein the term commitment and early termination fee are disclosed.
You also stated that you have not received boxes to return the equipment. Our records reveal that your service was interrupted for non-payment when you contacted us on April 7, 2015, to disconnect your service. As you did not agree with the early termination fee, your service was left as is. Please be advised that your service is scheduled to be fully disconnected on May 18, 2015, and a balance of $91.04 will be due for services through the interruption date (March 22, 2015). At that time, boxes will be sent for the return of the equipment.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
Initial Consumer Rebuttal /* (3000, 6, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Ms [redacted] back and left a message for her saying that when the guy came out to hook up our services that they did in fact offer internet services at our home.At that time we decided to go with Dish network, because of those services. When I called recently to get internet hooked up at our house that's when they told me that they don't offer it here.So that's why I chose to leave dish network and go with Mediacom, because they offered both.My son is in the Navy and is stationed overseas so that's why we waited to Iget internet hooked up .I believe that our contract should be voided and we should not have to pay any cancellation fees since Dish network said that they offered internet services and actually did not.
Final Consumer Response /* (4200, 10, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,When we first called Dish Network about setting up cable,we also asked if they offered internet services.They told us yes THEY DID.That is when we decided to go with Dish Network,because they said that they also offered internet.At that time we did not need internet service because our son was still state side with the Navy.When I called in either February or March that's when they told me that they DID NOT offer internet service in our area.I was told by both the sales rep on the phone and the guy who came out to set us up that they offered it.I should not have to pay any termination fees if I was told by 2 different people with the same company that they offered internet in our area.
Final Business Response /* (4000, 12, 2015/05/26) */
May 22, 2015
Ms. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On May 21, 2015, we received your additional correspondence, dated May 20, 2015, filed with the Revdex.com.
You continue to dispute the early termination fee that was applied to your account.
In my voicemail on May 21, 2015, I advised you that we are unable to honor your request to waive the fee. The early termination fee of $260.00 was applied to your account on May 18, 2015, and remains valid.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
August 26, 2016 Dear Mr. [redacted]: On August 23, 2016, we received your complaint, dated August 20, 2016, filed with the Revdex.com. You indicated you were not receiving your local channel FOX channel and you wanted your early termination fee...
waived. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune, which presents a path to end Tribune's blackout immediately and would ensure fair market rates for both parties. However, Tribune Broadcasting rejected our proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. We understand your frustration with the loss of your local channel. While some customers may be willing to pay extra for CBS and Fox, Tribune is forcing our customers to pay for an additional unrelated cable channel. Many are counting on DISH Network to stand firm. Channel owners will be inclined to continue with the channel takedowns if we fail to hold the line during negotiations. After further review of your account. I have made an exception and reversed your early termination fee leaving your DISH Network account with a zero balance. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT ###-###-####
December 30, 2015 [redacted] Re: Revdex.com Complaint # [redacted] 8[redacted] Dear Ms....
[redacted]: On December 24, 2015, we received your complaint, dated December 23, 2015, filed with the Revdex.com. My attempts to contact you by phone at ###-###-#### on December 28, 29 and 30, 2015, were unsuccessful; however, I left three messages. You mentioned the following concerns: · Programming · Movie channels · Early termination fee · Payment plan · Customer service You mentioned that you were provided a monthly credit for the removal of channels from your programming lineup. Although DISH Network does not guarantee channels and reserves the right to change packages at any time, a monthly credit of $50.00 was applied to your account for six months on November 20, 2014, as a courtesy. This credit ended on May 20, 2015. Our records reveal that the channels in question were removed on October 21, 2014, and restored on November 21, 2014. You disputed the monthly charges for the movie channels because you stated that you were not told the regular service charges would apply after the free trial. You requested a credit for the past charges, and for the late fees to be reversed. When you contacted us on July 13, 2015, it was not related to the removal of channels. At that time, you indicated that you were receiving an offer from a different TV provider and you requested that DISH Network match it. A monthly credit of $50.00 was applied to your account for six months and three movie channels (HBO, Cinemax and Starz) were added free for three months. The agent told you the offer was “Roll-to-Pay”, which means that the regular service charges apply after the three-month free trial. As a result, you began to be billed the regular service charges of $35.00 when the offer ended on October 13, 2015. I applied a total credit of $120.15 for the previous charges; however, the late fees that you incurred remain valid because you have had a continuous unpaid balance carry over each month. Because of the issues that you experienced, you would like your service canceled without penalty. Your service was activated on April 26, 2014. In order for DISH Network to provide you with the promotional iPad mini, a 24-month commitment was required. We are unable to honor your request to waive the early termination fee. Please be advised that your service is currently interrupted for non-payment and will be fully disconnected on January 21, 2016. Once the service is canceled, your account will be left with an unpaid service balance of $123.71 and an early termination fee of $120.00 will apply. Additionally, we will send boxes for the return of the leased equipment. While you requested that DISH Network set up a payment plan for the remaining balance, we do not have this option. Therefore, the full balance will be due immediately. You expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns. We appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-#### cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
July 13, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your complaint, dated July 5, 2016, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on July 8, 11 and 12, 2016, were unsuccessful; however, I left three messages. You expressed concern with the early termination fee that was applied to your account. You maintain that although initially signed up for DIRECTV, you were told that the service could not be installed and you were offered DISH Network instead. However, you were not provided with a $200.00 gift card or the NFL Sunday Ticket as promised. You would like to be compensated $500.00 for these items and you requested that the early termination fee be removed. Please be advised that DISH Network does not offer the NFL Sunday Ticket. Your service was activated on June 18, 2015, with a 24-month commitment through Audio Video Masters Inc. As this is an independent company, your concerns regarding the gift card and the NFL Sunday Ticket would need to be addressed directly with them. DISH Network is unable to honor your request for compensation. Your service was disconnected on June 16, 2016. Since your term commitment was not fulfilled, an early termination fee of $260.00 was applied to your account. I made an exception and I removed this fee. I also submitted a refund of $260.00 to your credit card account. Please allow three to five business days for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
January 23, 2017 Mr. [redacted] Bostic, NC 28018-8734 Re: Revdex.com Complaint [redacted]
...
[redacted] Dear Mr. [redacted]
On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on January 13, 18 and 23, 2017, and I left two messages. I also emailed you at [redacted] with a request to contact me. You disputed the remaining balance ($176.35) on your account and you maintain that you were charged an early termination fee because you were enrolled in a new 24-month commitment when you scheduled a technician visit. You expressed concern that your account was referred to collections when you are sending monthly payments, and you requested that it be removed. Our records reveal that the last time you enrolled in a new 24-month commitment was on July 11, 2014, when you moved from [redacted]
The remaining balance due of $176.35 was not the result of an early termination fee--it was the remaining charges for unpaid programming. Because the full balance was never paid and only partial payments were made, the balance carried over and left a balance due. You requested disconnection on October 20, 2016, and since your account was disconnected with a delinquent balance, it was referred to collections. The payments you have made have been posted to your account, but DISH Network does not offer a payment plan and the account was sent to collections on December 21, 2016. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
March 4, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March 4, 2016, we received your rebuttal, dated March 3, 2016, filed with the Revdex.com. You expressed concern regarding the customer service you received. I’m sorry that you are unhappy with our customer service. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. You maintain that DISH Network is not honoring the offer of a monthly $10.00 credit and free movie channels for ten months. You also stated that internet service is not...
available in your area as you were promised. Your TV service was activated on April 11, 2015, with a 24-month commitment through our Flex 24 promotion. This is a pay-in-advance promotion that requires your monthly payment to be received on or before your due date. Additionally, this type of account is not currently eligible for our dishNET internet service. A review of the customer service call recording on March 4, 2016, found that you declined the initial offer of a monthly $10.00 credit for six months. Our representative then proceeded to offer a $10.00 monthly credit for ten months. Although he offered you free movie channels, he did not give a specific time frame for this offer. You declined and indicated that you would call back. We are willing to honor the offer of a $10.00 monthly credit for ten months and HBO and Cinemax free for six months or the offer of HBO, Cinemax and Starz free for three months. You may contact me directly to accept either offer. When I spoke with you by phone today, I advised you that I made an exception and waived your 24-month commitment. You will not be charged an early termination fee if you choose to disconnect your service. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
October 21, 2016 Dear Ms. [redacted]: On October 19, 2016, we received your complaint, dated October 17, 2016, filed with the Revdex.com. You expressed concern regarding being told that you would be charged a $160.00 early termination fee if you...
closed your account. You said that you were not advised of a term commitment when you added a receiver to your home. When we spoke, I advised you that I would waive the early termination fee, and apply a $40.00 account credit for the time you were without the service. I disconnected your account, per your request, and provided you with our equipment return disclosures. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Dear Ms. [redacted]:
On November 25, 2015, we received your complaint, dated November 24, 2015, filed with the Revdex.com.
You disputed the denial of your damage claim and requested reimbursement for the replacement of two TVs.
When we spoke, I advised you that our Corporate Field...
Resolutions (CFR) Team investigated your claim and found no evidence that DISH Network equipment or personnel caused the damage that you alleged. As such, we are unable to provide reimbursement for this issue.
As we discussed, a copy of your denial letter is enclosed for your records.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
###-###-####
March 11, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, 10 and 11, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You want an explanation as to why you have two accounts. You also questioned why your services were disconnected without notice. Although you have two accounts, only one is active. The first account was your bundled account; however, once you cancelled your service with Windstream and continued with our service, your bundled account was closed and you were given a new direct account. A review of your account reveals that your service was disconnected on February 2, 2016, as you disputed a $99.00 payment taken on October 26, 2015, for the internet activation fee. Anytime we receive a payment dispute, it is DISH Network’s policy to disconnect the account as the necessary payment to maintain service has not been made. We consider the internet activation fee to be a valid charge. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
December 12, 2016 Dear Ms. [redacted]: On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com. You indicated that you were provided incorrect information during your sales call. You said...
that you are not being charged the rate you were quoted, and you were not advised that you were receiving three free months of premium channels. In addition, you requested more information about our Protection Plan. When we spoke, I attempted to advise you that as you initiated your service through an independent retailer, Sterling Commerce Group, I requested to have your sales call reviewed for misinformation. It was found that you were provided the correct monthly rate for your package. You were advised that your rate would be $72.02. You were also informed that this price included a monthly $5.00 credit as long as your account was enrolled in E-billing and automatic payments. As you removed E-billing from your account, the $5.00 credit was removed. Additionally, you added the Heartland Package on November 2, 2016, for $5.00 per month, bringing your rate to $83.02. You were also advised during the call that you would receive the premium channel free for three months and the Protection Plan free for six months. As no misinformation was provided, we are unable to honor your request for additional months of free premiums, or for your bill to be adjusted. Please review your enclosed customer agreement concerning the Protection Plan. The plan provides for shipping fees should DISH Network need to ship you a replacement receiver, and it significantly reduces your cost for a technician visit. You receive it free for six months as part of your new customer promotion. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri ###-###-####
Initial Business Response /* (1000, 6, 2015/08/13) */
July 30, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On July 29, 2015, we received your complaint, dated July 28, 2015, filed with the...
Revdex.com.
You said that a DISH Network technician took items from your property and damaged your roof. You requested to have your early termination fee waived.
When we spoke, I explained that the issues you are reporting must be handled and researched by our Corporate Field Resolutions (CFR) Team. I forwarded your information CFR so that they can open a damage claim for you. As I advised you, an agent from CFR will contact you concerning these issues.
We sincerely regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 5, 2015/07/10) */
July 8, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 8, 2015, we received your complaint, dated July 7, 2015, filed with the Better...
Business Bureau.
You disputed the early termination fee.
Please note that DISH Network does not offer a trial period to cancel service without a penalty.
Our records reveal that you reported loss of signal on June 21, 2015. I reviewed all your recorded calls for this date and found that a technician visit was scheduled for June 30, 2015, to relocate your dish. However, it was canceled in error. I apologize for any inconvenience this may have caused.
When we spoke today, I advised you that I waived the early termination fee. Per your request, the service was disconnected today. You accepted this resolution.
You also agreed to return the leased equipment to DISH Network. A return box with label will be delivered to your home by UPS.
We thank you for bringing this matter to our attention. Your concerns will be used to improve our customers' interactions with our agents.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because:. Dish has continued to be unprofessional to a fellow consumer. They advertise a quality viewing experience and that is NOT what I experienced. They keep referring to services they claim I should have contacted but, this still goes against what they promise consumers when they lure us to signing contracts. Dish has falsely represented there product and I have been made the victim to their outrageous termination fee in which they took out of my checking account without my permission.
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Dear Ms. [redacted]: On January 29, 2016, we received your rebuttal, dated January 29, 2016, filed with the Revdex.com. You indicated that you were not happy with my resolution and you expressed concern that we did not review your bank statements. When we spoke by phone, I advised you that our records reflect that manual payments were attempted through your online account and your receiver; however, these payments failed. As I stated, we only attempted to debit your bank account one time through the AutoPay system. As such, I’m offering you one credit of $29.00. I regret that you are not satisfied with my offer; however, with the lack of evidence, I am unable to provide you with more credits. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
January 26, 2016 Mr. and Mrs. [redacted] and [redacted] [redacted] Re: Revdex.com Complaint # [redacted]...
[redacted]-[redacted] Dear Mr. and Mrs. [redacted]: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com. You expressed concern with ongoing technical issues with your Hopper receiver. Although it has been replaced several times, the technical issues continue. You requested that these issues be corrected, and a credit for two months of service. When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:00 pm and 5:00 pm MST. You were also provided two months of programming credits. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]
* Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted]
Tell us why here...
Dear Mr. [redacted]: On February 1, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.com. You stated that when you disconnected your DISH Network service, you were provided a statement reflecting a zero balance owed. You have now received another bill...
indicating that you owe $123.00. You do not agreed that you owe this balance and you would like it resolved. When we spoke today, I advised you that the charge was your early termination fee. However, your signature was not electronically captured so I agreed to waive the fee and resolve the balance. Additionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureaus. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####