Complaint: [redacted]
I am rejecting this response because: One of my main issues is that there was a piece of equipment that was never properly operating installed on my property from Dish Network, and their answer is to just want to leave it or I can have it hauled away for $95. I strongly think that the responsibility of removing the satellite dish should be the responsibility of Dish Network because it was never properly functioning. I never had a working product. I would like to ask DISH Network to explain to me why it is my responsibility to remove the DISH and not theirs. Please help me understand this. Further, I am asking them again to please remove it. I want to thank Dish Network for providing me with written documentation regarding my account being closed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
August 18, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 13, 2015, we received your complaint, dated August 12, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on August 14, 17 and 18, 2015, have been unsuccessful and I was not given the option to leave a voice message.
You expressed concern regarding your due date changing and you requested that it be returned to its original date.
I requested that your due date be returned to its original date of the 18th of each month. Please allow one billing cycle for the change to be made.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They said they will move the due date back to the 18th. All I wanted I accept this response.
Initial Business Response /* (1000, 5, 2015/10/29) */
October 26, 2015
[redacted] and Mrs. [redacted]
XXXXX [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On October 26, 2015, we received your...
complaint, dated October 22, 2015, filed with the Revdex.com.
You expressed concern regarding your bundled account for TV, internet and phone. You now receive two separate bills and you find it difficult to make payments on the internet and telephone account. You requested that your services be rebundled.
When I spoke with you by telephone today, I explained that the services were unbundled because of a system change and at this time we are unable to bundle the account until further notice. I apologized for the inconvenience.
DishNET Wireline offers several options to make a payment. You may log into dishNETWireline.com, mail payments to PO Box XXXXX, Phoenix, AZ XXXXX-XXXX or call the customer service center.
Additionally, you were charged a $95.00 installation fee and a $50.00 custom order fee to relocate your system. As an exception, I removed these charges from your DISH Network TV account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Going to dishNETWireline.com takes me right back to the TV portion of my bill. My issue is NOT with paying the TV portion of my bill. I am NOT able to pay the PHONE and INTERNET. Did anyone even read this complaint?
Final Business Response /* (4000, 14, 2015/11/23) */
November 16, 2015
[redacted] and [redacted] and [redacted]
XXXXX [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted] and [redacted]:
On November 16, 2015, we received your complaint, dated November 12, 2015, filed with the Revdex.com.
You requested to be released from your commitments to DISH Network TV and internet service because you currently receive separate bills and you are unable to make an online payment to dishNET Wireline.
As previously advised, we are currently merging all accounts to a new system. We apologize for any inconvenience this may have caused.
The bundle option is not included in the agreements. Although you are currently receiving two separate bills, you are also receiving the bundled discount credit of $35.00 per month, which appears on your dishNET Wireline billing statement.
As stated in my previous responses, we offer other options to make a payment. The commitments remain valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 16, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sold me the convenience of a bundled product and you are not holding up your end of this agreement. Having to pay by mail is not convenient. I do not accept your lame response and do not relieve you of your responsibility in the agreement.
Initial Business Response /* (1000, 5, 2015/08/26) */
August 21, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 17, 2015, we received your complaint, dated August 18, 2015, filed with the...
Revdex.com.
You disputed the balance associated with your DISH Network account.
When we spoke, I advised you that the balance associated with your account was due to unreturned equipment. You advised me that you could not fit the equipment into the box we sent you and that you declined to pay for postage. You advised me to have someone pick up the equipment. As I explained, our technicians do not retrieve equipment due to our customer agreements providing that a box will be sent to you for its return.
As I informed you, we have no record of any offers to waive your balance or remove this item from your credit file.
As a courtesy, I waived half of the $420.00 balance, but you advised me that you would not pay the remaining $210.00 balance.
While we regret any inconvenience, as your leased equipment was never returned, we are unable to waive your remaining balance.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business response.
I was told by their representative that they would remove the items from my credit report in November, 2011. They removed it. They are now in 2015 wanting to change this agreement. I will not pay $210 or $420 because I do not owe it and I expect that Dish Network would be held to their word.
I'll wait another 5 business days to see if Dish resolves to remove the item from my credit report. After which, I will escalate this matter further and pursue legal action against Dish Network. They've caused me great harm and I have very nicely requested an amicable resolution.
Final Business Response /* (4000, 9, 2015/09/08) */
September 2, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com.
You maintain that you were told that you did not have to return your leased equipment because you could not fit it in the box provided and that the information would be removed from your credit file.
When we spoke, I again advised you that our records from November 2011 show that your balance is valid and no offer to remove this item from your credit file or waive your balance.
I requested that you either pay your adjusted balance of $210.00 or return the receiver; however, you declined to do either.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 11, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business' response.
Thank you Revdex.com for the attempt to resolve this matter. As Dish Network has refused to resolve by completely removing the item from my credit report, I'll end the back and forth now and proceed to taking legal action.
Again thank you for your efforts. If you decide to publish, please remove any of my personal before doing s0.
Initial Business Response /* (1000, 5, 2015/10/28) */
October 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 21, 2015, we received your correspondence, dated October 20, 2015, filed with...
the Revdex.com.
You said your service was disconnected because you were experiencing problems with your credit card. However, you requested that the promotional credits be reapplied.
I attempted to reach you at (XXX) XXX-XXXX on October 21, 22 and 27, 2015. I left three voice messages. Although you returned my call, we were unable to speak directly.
Your account was disconnected due to nonpayment. Since the service was disconnected, the promotional credits were forfeited.
Our records show that an exception was made and a $45.00 monthly credit was applied for six months starting October 20, 2015. I will also apply a monthly credit of $45.00 from April 2016 through July 2016. These credits fulfill the one-year promotional offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 4, 2015/10/20) */
October 14, 2015
Mr. [redacted]
Chicago, IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 7, 2015, we received your complaint, dated October 6, 2015,...
filed with the Revdex.com.
You requested that your early termination fee (ETF) be waived since you canceled your service after four days because of signal problems. You also mentioned that when you requested the service, you were told that you could cancel it within ten days without penalty.
On October 7, 2015, Ms. [redacted] contacted you to inform you that your ETF was waived and that your DISH Network account now has a zero balance. However, you requested a Spanish-speaking representative. I attempted to contact you on October 9, 12 and 14, 2015, but I was unable to leave a voicemail.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (*000, *, 20**/0*/0*) */
April 27, 20**
Ms. [redacted]/2 *. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 23, 20**, we received your correspondence, dated April 22, 20**, filed...
with the Revdex.com.
You said your bill was to be $3*.00 a month and you disputed the higher monthly rate. You requested a refund for the over-charged amount.
A review of your account shows that you previously subscribed to the following service:
Latino Dos $3*.**
HD Platinum $*0.00
DVR service $6.00
Protection Plan $6.00 (free for ** months)
HBO and Showtime $**.00 (free for three months)
The monthly billing rate before tax and discounts is $7*.**. Because you agreed to a **-month commitment you received a $*0.00 monthly discount for *2 months, the HBO and Showtime channels free for three months and the Protection Plan free for ** months.
Our records reveal that multiple Pay-Per-View movies were ordered by remote control through your receiver. As a result the monthly bill was higher.
When you spoke with Mr. [redacted] (a DISH *etwork Dispute Resolution Specialist) today, he advised you that he made an exception and reversed the balance of $*72.6* from your DISH *etwork account. We are unable to honor your refund request. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH *etwork, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
([redacted]
cc: Denver / Boulder Revdex.com
*020 Cherokee St.
Denver, CO 8020*
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
-----Original Message----- From: [redacted] Sent: Tuesday, March 15, 2016 2:17 PM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Denver and Boulder, Colorado Complaint #[redacted] Dish called me today and said they were sorry for the misunderstanding and said by tomorrow the $51 charge should be removed Thanks for the help getting them responding. I had attempted several times.
Sincerely,
[redacted]
[redacted]-[redacted] Dear Ms. [redacted]: On April 13, 2016, we received your complaint, dated April 9, 2016, filed with the Revdex.com. You expressed concern with the balance of $10.80 that was reported to collections by DISH Network. You maintain that there was no balance due when you canceled your account. Our records show that your service was canceled on June 1, 2015. On June 5, 2015, a $10.00 box return fee was applied to your account for the shipping box that was provided for the equipment return. Billing statements showing the amount due were mailed to your home on June 5, 2015, July 5, 2015, and August 5, 2015. Enclosed are copies of the billing statements for your review. When I spoke with you by phone today, I advised you that I made an exception and reversed the fee, leaving your account with a zero balance. Your account will be updated with the collection agency to reflect “paid” within 72 hours. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Scott says he reviewed the voice tapes of me being sold their 'Hopper' service upgrade, and agreed that I was never told that I was going to have to sign a two year contract to get it. They admitted their error and refunded my early termination fee, so I am satisfied with the result.
Sincerely,
[redacted]
January 16, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 8, 2018, we received your complaint, dated January 6, 2018, filed with the Revdex.com. Although I received your voicemail, my attempts to contact you by phone at [redacted] on January 9, 10 and 15, 2018, were unsuccessful; however, I left three messages. I also sent you an email at [redacted] You maintain that you began to experience unresolved technical issues with your service after your equipment was upgraded. You requested a refund. Your equipment was upgraded on May 31, 2017, through our DISH’n It Up promotion. At that time, your account was enrolled in a new 24-month commitment. A review of the recorded calls on your account found that you contacted us about the following issues: · Receiver not connecting to internet · Unable to access Netflix · Remote issues · Assistance with programming remote to TV and receiver · Receivers requiring reset As you requested, a replacement receiver was sent to you on November 9, 2017. Please be advised that we tested the receiver once you returned it and did not find any issues. On December 13, 2017, you accepted our representative’s offer to apply a credit of $66.08 to your account for these issues that you experienced. Although you requested that your Joey receiver be replaced, our records do not show that a replacement was requested. I apologize for this oversight. Your DISH Network service was disconnected on January 5, 2018. At that time, the term commitment and associated early termination fee were waived. As DISH Network provided you with the services that you paid for, we are unable to honor your refund request. As a courtesy, I submitted a refund for two of your payments ($50.03 and $56.36). These refunds were applied to your credit card account on January 12, 2018. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: until Dish credits my account I am still responsible for all charges they made to my Centurylink account. Dish credited the $24.20 and it was in my account within 2 days, there is no reason it takes 3 weeks for the credit of $76.15 to show on my account. Until I receive this credit I will not accept. Once they credited my account I will accept, until then they are not trustworthy.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally, the representative from Dish that I spoke with on this was very helpful and cordial.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/14) */
December 8, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015,...
filed with the Revdex.com.
You indicated that DISH Network did not honor the internet advertisement for 15 mbps and 50 GB of anytime usage and instead offered 10 mbps and 10 GB of usage. You requested that DISH Network provide you with the advertised offer.
In your voicemail on December 4, 2015, you indicated that you are no longer interested in internet service and you stated that you did not wish to be contacted by phone.
Please be advised that speeds and data allowances vary based on geographic location and the plan selected. Additionally, all plans are subject to availability. This is disclosed on all DISH Network advertisements.
Because we value you as a customer, I applied a monthly credit of $30.00 to your account for the next twelve months. I also requested that the credit inquiry for the internet service be removed. Please allow 45 days for processing.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
March 15, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On March 10, 2017, we received your complaint, dated March 9, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service, you specifically requested an explanation of the DISH Pause policy. You were assured that your account could be placed on DISH Pause without penalty. You recently restored your service after pausing it and you were given an increased price. You were also informed that your promotional discounts would not resume. You requested that your discounts and monthly price of $71.70 be restored. A review of your sales call revealed that an explanation of how DISH Pause would impact your commitment was given; however, the loss of promotional discounts was not discussed. In our March 14, 2017, email correspondence, I offered to restore your discounts and to provide you with the $71.70 price for the remaining term of your contract. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: On January 19, 2018, we received your correspondence, dated January 18, 2018, filed with the Revdex.com. You said that your check payment for $110.00 was cashed. You indicated that you have provided proof of the payment and the funds have not yet been applied to your DISH Network account. You expressed dissatisfaction with your customer service experience. When we spoke today, I informed you that we have no record of the documents you stated you sent in. Nevertheless, I applied the $110.00 credit to your account and reversed the late fees. You accepted this resolution. We apologize for any inconvenience you may have experienced. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
July 13, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your correspondence, dated July 5, 2016, filed with the Revdex.com. You said that when you added a receiver to your account, you were not informed of the term commitment. You also disputed the signature on the agreement. You participated in the DISH’n It Up equipment upgrade on June 23, 2016, with a 24-month commitment. The agreement was signed during the installation. Please note that the signature that is gathered is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. When we spoke on July 12, 2016, I informed you that I made an exception and removed the $240.00 early termination fee from your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
February 13, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 5, 2018, we received your complaint, dated February 3, 2018, filed with the Revdex.com. You said that you pay for local channels as part of your television package. You indicated that in late January and early February, DISH Network failed to provide local channels and did not provide a refund for those days when you requested it. When I spoke with you today, I advised you that last year we separated the local channels from the core programming package for all of our customers. As a result, you see a $10.00 monthly fee on your bill. This was done so that our customers could see the impact of rising fees demanded by local channel owners. At that time, your core package was reduced by $5.00. I added a credit of $2.76 for the time without service. You stated that you were satisfied and your concerns were resolved. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:excuse me I gave no information to anybody I only want you to stop sending a bill that I do not owe I fulfilled the obligation and owe you no money you bill in advance and the bill I received would have been for the next month service the service was turned off and I no longer owe you anything. thank you so much !! I have no intention of paying this company another penny. I think I have been harassed enough.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: One of my main issues is that there was a piece of equipment that was never properly operating installed on my property from Dish Network, and their answer is to just want to leave it or I can have it hauled away for $95. I strongly think that the responsibility of removing the satellite dish should be the responsibility of Dish Network because it was never properly functioning. I never had a working product. I would like to ask DISH Network to explain to me why it is my responsibility to remove the DISH and not theirs. Please help me understand this. Further, I am asking them again to please remove it. I want to thank Dish Network for providing me with written documentation regarding my account being closed.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
August 18, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 13, 2015, we received your complaint, dated August 12, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on August 14, 17 and 18, 2015, have been unsuccessful and I was not given the option to leave a voice message.
You expressed concern regarding your due date changing and you requested that it be returned to its original date.
I requested that your due date be returned to its original date of the 18th of each month. Please allow one billing cycle for the change to be made.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They said they will move the due date back to the 18th. All I wanted I accept this response.
Initial Business Response /* (1000, 5, 2015/10/29) */
October 26, 2015
[redacted] and Mrs. [redacted]
XXXXX [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On October 26, 2015, we received your...
complaint, dated October 22, 2015, filed with the Revdex.com.
You expressed concern regarding your bundled account for TV, internet and phone. You now receive two separate bills and you find it difficult to make payments on the internet and telephone account. You requested that your services be rebundled.
When I spoke with you by telephone today, I explained that the services were unbundled because of a system change and at this time we are unable to bundle the account until further notice. I apologized for the inconvenience.
DishNET Wireline offers several options to make a payment. You may log into dishNETWireline.com, mail payments to PO Box XXXXX, Phoenix, AZ XXXXX-XXXX or call the customer service center.
Additionally, you were charged a $95.00 installation fee and a $50.00 custom order fee to relocate your system. As an exception, I removed these charges from your DISH Network TV account.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Going to dishNETWireline.com takes me right back to the TV portion of my bill. My issue is NOT with paying the TV portion of my bill. I am NOT able to pay the PHONE and INTERNET. Did anyone even read this complaint?
Final Business Response /* (4000, 14, 2015/11/23) */
November 16, 2015
[redacted] and [redacted] and [redacted]
XXXXX [redacted]
[redacted] XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted] and [redacted]:
On November 16, 2015, we received your complaint, dated November 12, 2015, filed with the Revdex.com.
You requested to be released from your commitments to DISH Network TV and internet service because you currently receive separate bills and you are unable to make an online payment to dishNET Wireline.
As previously advised, we are currently merging all accounts to a new system. We apologize for any inconvenience this may have caused.
The bundle option is not included in the agreements. Although you are currently receiving two separate bills, you are also receiving the bundled discount credit of $35.00 per month, which appears on your dishNET Wireline billing statement.
As stated in my previous responses, we offer other options to make a payment. The commitments remain valid.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 16, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You sold me the convenience of a bundled product and you are not holding up your end of this agreement. Having to pay by mail is not convenient. I do not accept your lame response and do not relieve you of your responsibility in the agreement.
Initial Business Response /* (1000, 5, 2015/08/26) */
August 21, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 17, 2015, we received your complaint, dated August 18, 2015, filed with the...
Revdex.com.
You disputed the balance associated with your DISH Network account.
When we spoke, I advised you that the balance associated with your account was due to unreturned equipment. You advised me that you could not fit the equipment into the box we sent you and that you declined to pay for postage. You advised me to have someone pick up the equipment. As I explained, our technicians do not retrieve equipment due to our customer agreements providing that a box will be sent to you for its return.
As I informed you, we have no record of any offers to waive your balance or remove this item from your credit file.
As a courtesy, I waived half of the $420.00 balance, but you advised me that you would not pay the remaining $210.00 balance.
While we regret any inconvenience, as your leased equipment was never returned, we are unable to waive your remaining balance.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business response.
I was told by their representative that they would remove the items from my credit report in November, 2011. They removed it. They are now in 2015 wanting to change this agreement. I will not pay $210 or $420 because I do not owe it and I expect that Dish Network would be held to their word.
I'll wait another 5 business days to see if Dish resolves to remove the item from my credit report. After which, I will escalate this matter further and pursue legal action against Dish Network. They've caused me great harm and I have very nicely requested an amicable resolution.
Final Business Response /* (4000, 9, 2015/09/08) */
September 2, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com.
You maintain that you were told that you did not have to return your leased equipment because you could not fit it in the box provided and that the information would be removed from your credit file.
When we spoke, I again advised you that our records from November 2011 show that your balance is valid and no offer to remove this item from your credit file or waive your balance.
I requested that you either pay your adjusted balance of $210.00 or return the receiver; however, you declined to do either.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Final Consumer Response /* (4200, 11, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business' response.
Thank you Revdex.com for the attempt to resolve this matter. As Dish Network has refused to resolve by completely removing the item from my credit report, I'll end the back and forth now and proceed to taking legal action.
Again thank you for your efforts. If you decide to publish, please remove any of my personal before doing s0.
Initial Business Response /* (1000, 5, 2015/10/28) */
October 27, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 21, 2015, we received your correspondence, dated October 20, 2015, filed with...
the Revdex.com.
You said your service was disconnected because you were experiencing problems with your credit card. However, you requested that the promotional credits be reapplied.
I attempted to reach you at (XXX) XXX-XXXX on October 21, 22 and 27, 2015. I left three voice messages. Although you returned my call, we were unable to speak directly.
Your account was disconnected due to nonpayment. Since the service was disconnected, the promotional credits were forfeited.
Our records show that an exception was made and a $45.00 monthly credit was applied for six months starting October 20, 2015. I will also apply a monthly credit of $45.00 from April 2016 through July 2016. These credits fulfill the one-year promotional offer.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Business Response /* (1000, 4, 2015/10/20) */
October 14, 2015
Mr. [redacted]
Chicago, IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On October 7, 2015, we received your complaint, dated October 6, 2015,...
filed with the Revdex.com.
You requested that your early termination fee (ETF) be waived since you canceled your service after four days because of signal problems. You also mentioned that when you requested the service, you were told that you could cancel it within ten days without penalty.
On October 7, 2015, Ms. [redacted] contacted you to inform you that your ETF was waived and that your DISH Network account now has a zero balance. However, you requested a Spanish-speaking representative. I attempted to contact you on October 9, 12 and 14, 2015, but I was unable to leave a voicemail.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am - 2:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Business Response /* (*000, *, 20**/0*/0*) */
April 27, 20**
Ms. [redacted]/2 *. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Ms. [redacted]:
On April 23, 20**, we received your correspondence, dated April 22, 20**, filed...
with the Revdex.com.
You said your bill was to be $3*.00 a month and you disputed the higher monthly rate. You requested a refund for the over-charged amount.
A review of your account shows that you previously subscribed to the following service:
Latino Dos $3*.**
HD Platinum $*0.00
DVR service $6.00
Protection Plan $6.00 (free for ** months)
HBO and Showtime $**.00 (free for three months)
The monthly billing rate before tax and discounts is $7*.**. Because you agreed to a **-month commitment you received a $*0.00 monthly discount for *2 months, the HBO and Showtime channels free for three months and the Protection Plan free for ** months.
Our records reveal that multiple Pay-Per-View movies were ordered by remote control through your receiver. As a result the monthly bill was higher.
When you spoke with Mr. [redacted] (a DISH *etwork Dispute Resolution Specialist) today, he advised you that he made an exception and reversed the balance of $*72.6* from your DISH *etwork account. We are unable to honor your refund request. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH *etwork, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
([redacted]
cc: Denver / Boulder Revdex.com
*020 Cherokee St.
Denver, CO 8020*
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
-----Original Message----- From: [redacted] Sent: Tuesday, March 15, 2016 2:17 PM To: Revdex.com Info Subject: Re: You have a New Message from Revdex.com Denver and Boulder, Colorado Complaint #[redacted] Dish called me today and said they were sorry for the misunderstanding and said by tomorrow the $51 charge should be removed Thanks for the help getting them responding. I had attempted several times.
Sincerely,
[redacted]
April 13, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Ms. [redacted]: On April 13, 2016, we received your complaint, dated April 9, 2016, filed with the Revdex.com. You expressed concern with the balance of $10.80 that was reported to collections by DISH Network. You maintain that there was no balance due when you canceled your account. Our records show that your service was canceled on June 1, 2015. On June 5, 2015, a $10.00 box return fee was applied to your account for the shipping box that was provided for the equipment return. Billing statements showing the amount due were mailed to your home on June 5, 2015, July 5, 2015, and August 5, 2015. Enclosed are copies of the billing statements for your review. When I spoke with you by phone today, I advised you that I made an exception and reversed the fee, leaving your account with a zero balance. Your account will be updated with the collection agency to reflect “paid” within 72 hours. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Scott says he reviewed the voice tapes of me being sold their 'Hopper' service upgrade, and agreed that I was never told that I was going to have to sign a two year contract to get it. They admitted their error and refunded my early termination fee, so I am satisfied with the result.
Sincerely,
[redacted]
January 16, 2018 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On January 8, 2018, we received your complaint, dated January 6, 2018, filed with the Revdex.com. Although I received your voicemail, my attempts to contact you by phone at [redacted] on January 9, 10 and 15, 2018, were unsuccessful; however, I left three messages. I also sent you an email at [redacted] You maintain that you began to experience unresolved technical issues with your service after your equipment was upgraded. You requested a refund. Your equipment was upgraded on May 31, 2017, through our DISH’n It Up promotion. At that time, your account was enrolled in a new 24-month commitment. A review of the recorded calls on your account found that you contacted us about the following issues: · Receiver not connecting to internet · Unable to access Netflix · Remote issues · Assistance with programming remote to TV and receiver · Receivers requiring reset As you requested, a replacement receiver was sent to you on November 9, 2017. Please be advised that we tested the receiver once you returned it and did not find any issues. On December 13, 2017, you accepted our representative’s offer to apply a credit of $66.08 to your account for these issues that you experienced. Although you requested that your Joey receiver be replaced, our records do not show that a replacement was requested. I apologize for this oversight. Your DISH Network service was disconnected on January 5, 2018. At that time, the term commitment and associated early termination fee were waived. As DISH Network provided you with the services that you paid for, we are unable to honor your refund request. As a courtesy, I submitted a refund for two of your payments ($50.03 and $56.36). These refunds were applied to your credit card account on January 12, 2018. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7291. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT (720) 514-7291 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because: until Dish credits my account I am still responsible for all charges they made to my Centurylink account. Dish credited the $24.20 and it was in my account within 2 days, there is no reason it takes 3 weeks for the credit of $76.15 to show on my account. Until I receive this credit I will not accept. Once they credited my account I will accept, until then they are not trustworthy.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Additionally, the representative from Dish that I spoke with on this was very helpful and cordial.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/14) */
December 8, 2015
[redacted]
XXXXX [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On December 4, 2015, we received your complaint, dated December 3, 2015,...
filed with the Revdex.com.
You indicated that DISH Network did not honor the internet advertisement for 15 mbps and 50 GB of anytime usage and instead offered 10 mbps and 10 GB of usage. You requested that DISH Network provide you with the advertised offer.
In your voicemail on December 4, 2015, you indicated that you are no longer interested in internet service and you stated that you did not wish to be contacted by phone.
Please be advised that speeds and data allowances vary based on geographic location and the plan selected. Additionally, all plans are subject to availability. This is disclosed on all DISH Network advertisements.
Because we value you as a customer, I applied a monthly credit of $30.00 to your account for the next twelve months. I also requested that the credit inquiry for the internet service be removed. Please allow 45 days for processing.
We strive to provide excellent service and regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
March 15, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On March 10, 2017, we received your complaint, dated March 9, 2017, filed with the Revdex.com. You stated that when you purchased your DISH Network service, you specifically requested an explanation of the DISH Pause policy. You were assured that your account could be placed on DISH Pause without penalty. You recently restored your service after pausing it and you were given an increased price. You were also informed that your promotional discounts would not resume. You requested that your discounts and monthly price of $71.70 be restored. A review of your sales call revealed that an explanation of how DISH Pause would impact your commitment was given; however, the loss of promotional discounts was not discussed. In our March 14, 2017, email correspondence, I offered to restore your discounts and to provide you with the $71.70 price for the remaining term of your contract. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*
*
[redacted]
*
[redacted] [redacted]
...
[redacted] Dear Ms. [redacted]: On January 19, 2018, we received your correspondence, dated January 18, 2018, filed with the Revdex.com. You said that your check payment for $110.00 was cashed. You indicated that you have provided proof of the payment and the funds have not yet been applied to your DISH Network account. You expressed dissatisfaction with your customer service experience. When we spoke today, I informed you that we have no record of the documents you stated you sent in. Nevertheless, I applied the $110.00 credit to your account and reversed the late fees. You accepted this resolution. We apologize for any inconvenience you may have experienced. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-#### cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
July 13, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On July 8, 2016, we received your correspondence, dated July 5, 2016, filed with the Revdex.com. You said that when you added a receiver to your account, you were not informed of the term commitment. You also disputed the signature on the agreement. You participated in the DISH’n It Up equipment upgrade on June 23, 2016, with a 24-month commitment. The agreement was signed during the installation. Please note that the signature that is gathered is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. When we spoke on July 12, 2016, I informed you that I made an exception and removed the $240.00 early termination fee from your account. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
February 13, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 5, 2018, we received your complaint, dated February 3, 2018, filed with the Revdex.com. You said that you pay for local channels as part of your television package. You indicated that in late January and early February, DISH Network failed to provide local channels and did not provide a refund for those days when you requested it. When I spoke with you today, I advised you that last year we separated the local channels from the core programming package for all of our customers. As a result, you see a $10.00 monthly fee on your bill. This was done so that our customers could see the impact of rising fees demanded by local channel owners. At that time, your core package was reduced by $5.00. I added a credit of $2.76 for the time without service. You stated that you were satisfied and your concerns were resolved. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7125. Sincerely, Kimber S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514-7125 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Complaint: [redacted]
I am rejecting this response because:excuse me I gave no information to anybody I only want you to stop sending a bill that I do not owe I fulfilled the obligation and owe you no money you bill in advance and the bill I received would have been for the next month service the service was turned off and I no longer owe you anything. thank you so much !! I have no intention of paying this company another penny. I think I have been harassed enough.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]