Distinctive Apparel, Inc.

I apologize for the frustrationWe have sent labels, so I'm not sure what the problem is, but I have had customer service credit your credit card in he amount of $Again, I do apologize for the frustration

I apologize for the frustrationI have contacted our Marketing dept and have instructed them to remove this name and address right away.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you for letting me know of the last book I should expect to receive. At this point in just pending confirmation in writing from your team that BOTH Metrostyle and Chadwick's catalogs have been cancelled for me and I will NEVER receive another printed copy again. Please list my information as a "do not rent" as I also do not want my information listed out to receive any other catalogs. Thank you!
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We have one book for each brand
that is already sent to the printer/post office at this point. It is the
Best of FW book in home on 11/30/15. That is the last book you may
receive from us before the suppression takes effect

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
For the umpteenth time, I do not have the return label I checked my spam folder as well as my inbox You have been feeding me that same lie since 11/09/ It either has not been sent or your people don't know what they are doing
Regards,
*** ***

Dear Ms***,I apologize for the frustrationI have checked your credits and they are ok to usePlease let me know if you placed an order and they did not workYou can use the merchandise credit code on line or over the phone.I hope this resolves your issue

I apologize for the frustration with thisUnfortunately you need to contact *** to resolve thisThey are the bank that manages your credit cardYou can email at:***

We apologize for the frustrationThe vest was shipped and delivered on April 17th

We apologize for the frustrationWe have refunded your account in the amount of $- the total shipping cost

I need to verify that the name and address removed from the mailing list if the one inside text of my complaint. It is different from the name and address of the complaintent.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Our response on *** was: Our IT person looked into to this and let us know that they found you in the system under email address ***You do not have an account on our Web because you have not ordered from us in at least yearsHe said you can create a new account anytime
with the email you have listed aboveI hope this helps!

This order has been cancelled

Dear Ms. [redacted],We see that you have used this credit on an order placed on 4/5/17. As the credit has been used, we are unable to refund you the money.Please contact us if you have any further questions.

Hi,I have confirmed the information in the request, not the person requesting has been removed.Thank you,[redacted]

Thank you for contacting us.  I want to assure you that we take your comments very seriously and
appreciate your frustration.  We have
removed you from our catolog file.Once again, I express my sincere apology for the performance
of Chadwicks of Boston.  We are striving
to be...

better than this and I hope that in the future you will consider shopping
with us again.

Thank you for contacting us.  I want to assure you that we take your comments very seriously and appreciate your frustration.  We have removed you from our mailing file. Once again, I express my sincere apology for the performance of Chadwicks of Boston.  We are striving to be...

better than this and I hope that in the future you will consider shopping with us again.

I did want to add that I found one order number which is [redacted] but this is not the correct order pertaining to my complaint.  Chadwick's has the order number if they would only give it to you or me.  I cannot access my order number because I changed email addresses and it will no longer let me access orders prior to that time.  I will keep searching to see if I can locate the order number.  I am sorry they are being so difficult when the solution could be so simple.

I'm sorry for the frustration with your return. Can you send me the order number, date you placed the order and what you returned.