Distinctive Apparel, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted],I understand that you have spoken with out customer service and they had offered to let you return the merchandise for a merchandise credit. I see in your complaint this is not acceptable. Pleasereturn the item received back to us using the invoice and return label sent...

to you when the order was received. You will not incur a return label fee for this return.  Your refund will be processed and refunded to the original form of payment. We sincerely apologize for the inconvenience caused.

Hi,It looks like this has been resolved. I see they credited you in the amount of $47.47. Please let me know if this is not the case.thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Email from you dated 12-10-15 said business would reimburse me $7.50 from a [redacted] at the business. I have not received this credit todate.  [redacted]
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I did place an order, and the credits did not work. Hence the reason for my complaint.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted], provided that action occurs accordingly. The package was shipped upon receipt of this response. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted],I see that the jeans have been exchanged for a different size. We did not charge you additional shipping but a fee of $7.50 for the use of the return label was processed. I will have customer service credit you the $7.50 return label fee as a one time courtesy. I'm sorry for the...

frustration that this has caused.Sincerely, [redacted]

I accept the business response in which they agree to refund me $7.50.  [redacted]

Thank you for contacting us.  I want to assure you that we take your comments very seriously and appreciate your frustration.  I see that you have been refunded the entire order on Oct 14th. Once again, I express my sincere apology for the performance of metrostyle.  We are striving...

to be better than this and I hope that in the future you will consider shopping with us again.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[ I have made SEVERAL requests to this company to stop mailing me correspondence, yet I continue to receive their itic catalogs on an almost weekly basis.  I've heard this response before with my initial and subsequent requests.  Why did it take over a month to respond to a simple request.  I want some type of guarantee and/or assurance that I will not receive any more of these stupid catalogs!!!!!  I have kept everyone of them by the way as I now feel like this company is harassing me.  Give me a guarantee that I have been officially, finally and for good been taken off the mailing list.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I apologize for the delay in response. I have been told you had been refunded on 7-14-15. Please let me know if you need any further assistance regarding this complaint.Thank you,[redacted]

Dear Ms. [redacted],I apologize for the frustration. I have reviewed this with customer service and the label has been sent. Please check your spam folder. The label will have come from [redacted] or [redacted].Please let me know if you have not received the label after checking your spam...

folder. Thank you,[redacted]

I will see if I can locate the original order.  The problem is that I just retired as a high school principal and I placed all of my orders under that...

email address which was [redacted] and now I use my personal email at [redacted].  If they could transfer that information to my new email address so that I could view all of my prior orders before retirement, that would help me locate it.  I know I have the order number here somewhere.  I had a death in my family and now my daughter is very ill and when I was principal I worked from 6:30 a.m. until 8:00 p.m. unless there was a ballgame and then it was until approximately 10:00 p.m. every night so I was extremely busy.  Would you mind seeing if they can transfer my information under my school address so that I could locate it?  I returned some items to [redacted] that were ordered at the same time and returned at the same time as to Chadwick's and it was done with the greatest of ease.  Chadwick's has been most uncooperative and I am amazed.  Thank you for your time and effort in this endeavor.

Dear Ms. [redacted],As explained by our customer service representative shipping and handling is not refunded. You also used our return label that is $7.50. I have refunded the $24.49 as a one time courtesy. Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I would like confirmation in writing that I am also being removed from the Metrostyle catalog this company also owns and how long should I have to wait for these changes to be processed.  I just received more catalogs this past week!
Regards,
[redacted]