Distinctive Rain Gutters, LLC

We would like to apologize for the frustration the customer experienced due to missed trash collection services We have removed the trash and recycling containers A refund was issued to the credit credit used for payment Please allow to business days for the refund to post to your credit card Please accept of sincere apologies for the lack of service you experienced

Complaint: [redacted] I am rejecting this response because: I need to set the record straightI don't like it when people representing a company lies to meI will respond to everything that is wrong with the previous response from Tiger Sanitation.“We have made multiple attempts to remove the carts from the customers property.” (Which by the way needs to read “the customer’s property.” I know it is a touch nit picky but as I get to it later it is important to make the distinction that I own the property.)Multiple attempts have been made? Really? Hard question timeHow many attempts? When were these imaginary attempts? Common sense would dictate if that were true, then I could close this complaintI wouldn’t have to stare at the Tiger Sanitation carts anymoreThen I could live happily ever after telling everyone I meet about the time Tiger Sanitation had terrible customer service and for the love of everything that is good, use anyone else and I mean anyone else for their trash removal needs.I set both carts on the curb on Nov1, at PMHow do I know what time? Well, I have a security camera so I checked it just to be sureWhen I left the house on Nov2, at 6:AM both carts were still on the curb ready to leave my premises foreverWhen I came home on Nov2, at 9:PM the lids on the carts were opened as if they were emptiedHowever, the carts remainedI went into my house pissed offI decided “screw it,” and left the carts on the curb overnightYes, I broke my HOA rules because I’m sick of the whole ordealWhen I left the house on Nov3, at 6:AM I pulled the carts into my backyardSo, hopefully the HOA won’t send me a letter of reprimandNo magical mysterious, Tiger Sanitation drivers / men came during the night to take the carts away.“A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers.”Really? I sure hope soHopefully “A supervisor” will be able to see the two container / two carts / two cans / two huge things that say TIGER SANITATION on themWhile “A supervisor,” is at it maybe he / she can see why his / her workers can’t see two containers like objects that say TIGER SANITATION on the side of them in front of my property on the curb“The carts must be place curbside for removal.”Nope, that won’t doI want Tiger Sanitation to climb to Mount Everest’s Peak then come all the way back down, then and only then will Tiger Sanitation find the carts they seek This is quite plainly sarcasmWhere else would the carts be? I have stated before I can not leave the carts indefinitely.“Our staff will not go onto customer property to remove containers.”I guess my previous responses / complaint might have been misleading somehowI don’t want Tiger Sanitation on my propertyPeriodThat is why I opened and lodged this complaint with the Revdex.comI actually want quite the oppositeI want any and everything Tiger Sanitation as far away from me as possibleAt this point if the second attempt fails due to the lack of trying, incompetence, or lack of eye sightI think I will use power tools to break down the Tiger Sanitation Carts and throw them away in the carts I have with a Revdex.com accredited sanitation companyI mean at this point it seems Tiger doesn’t want them backWait, I know I’ll make ugly planters out of them “We did attempt to contact the customer to advise of the attempt to remove carts tomorrow The call was ended by customer prior to me being able to provide removal date.”Not 100% trueTiger Sanitation contacted meDidn’t attempt anything they got meYes, I hung up on the customer service associate.I ended the call because the first rattle out of the box after the customer service associate told me they were with Tiger Sanitation was that it was my fault the carts were not picked upThe driver said, “The carts were not on the curbHe didn’t see any.” It was that point I stated that I had to go back to work and that was a lieI also said that anymore communications have to take place though the Revdex.com.Here is what I wantIt hasn’t changedI want the carts taken awayI don’t want them if I wanted them all I had to do was not complain and they would have been mineAt least that is the way it seemsIt seems Tiger Sanitation is doing everything to make me keep the stupid cartsNov4th, when I come home from work, I don’t want to see Tiger Sanitation’s carts on the curb in front of my house, where they are currently sittingI placed them there at 7:PMI took a photo with an embedded time stampI will take another when I leave for work tomorrow with tomorrow’s time and date embeddedBalls or should I say “carts” in your court Tiger Sanitation Also, do not contact me though telephone anymoreAfter multiple attempts to perform basic customer service and multiple successes at failing to follow through and blame the customer, I want proper documentation of everything that is said.It is really not that shocking why Tiger Sanitation has a lack luster rating on Revdex.com and isn't accredited by the Revdex.com Lesson learnedNever trust a service company without checking into the Revdex.com.I really hope this is the last time I have to reject a response.Regards, [redacted] ***

The account has been credited and refund issued to customer There was no notification to credit agencies in regards to this account We are investigating the failure on our part to respond to the emails that the customer sent to us We apologize for the inconvenience this matter has caused our customer and hope that the matter has been resolved to their satisfaction

We have spoken with the consumer and rectified the situation Tiger Sanitation apologizes for any inconvenience and appreciates the opportunity the consumer gave us to correct it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and PRESUMING THEY ARE TRUTHFUL AND TIMELY WITH MY REFUND, find that this resolution is satisfactory to me.They failed to disclose or admit that they suspended my garbage pick up service because they raised their rates and I was on an auto pay plan for the same amount every month When they failed to pick up my garbage, I promptly paid the $difference They also advised me via a telephone message that they were changing their practice of placing bright ORANGE stickers on the garbage bins of customers who obviously don't deserve to be embarrassed over a $billing dispute Regards, [redacted]

The customer decided to close their account with Tiger Sanitation We issued a full refund for the payment made due to service failures on our part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory however I've found a different avenue and have resolved the issue on my own
Regards,
*** ***

We are very sorry for the delay in getting trash containers delivered to the customer's home. We had an increase in deliveries and were pending an order of new carts. We did deliver trash and recycle containers to the home on June 6th

Complaint: ***
I am rejecting this response because:I have paid for services I am not receivingI think that is a criminal matter, to accept payment and not provide the serviceThe services is horrible and it is reflected everywhere all over the internetThis will be the last service I pay for or deal with this companyThey are absolute criminals and someone should hold them accountable for their practicesIf they don't provide the service I paid for I am going to Bexar County to file chargesPlease do yourself a favor and read the internet posts for this company before using this serviceIf they do not pick up all the trash, I will start to file criminal charges and or civil suits to get my money back.
Regards,

Complaint: ***
I am rejecting this response because:None of the comments by Tiger Sanitation in response to my complaint(s) are accurate:1) Tiger has NOT "reached out to the customer to resolve the service issues for this address and been unsuccesful." It was not until REPEATED requests by the customer (myself), that Tiger has chosen to finally respond, and only after the Revdex.com became involved. Tiger needs to be truthful in that the documentation of my reaching out to them was met with no responses, including no names or emails of Tiger personnel responsible to correct the problems and issue requested credits for failure to deliver pre-paid services. Please note all email correspondences below, including documented dates and times, as well as lack of responsible responses on Tiger's part.2) "We do require direct communication, as we need to determine the root cause for the missed services. This cannot be done through ongoing emails.", are both ridiculous statements. My numerous "direct communications" with Tiger personnel are documented below as well, with associated lack of responses, and/or resolution of the problems. The reason I now require email correspondence ONLY with Tiger, is solely due to their inability to resolve the problems via "direct communications" (i.etelephone, to them), and because I now require the documentation with dates and times to verify and hold responsible Tiger for problems that have been going on for a long time. Why this cannot be done through ongoing emails is suspect.3) "The Customer was issued a credit in the amount of $52.11. Attached is the invoice reflecting the credits that have been provided.", is accurate, but has NOTHING TO DO WITH THE CURRENT FAILURE TO DELIVER PRE-PAID SERVICES.The credit in the amount of $was issued on 05/22/15, as shown in Tiger's attached invoice. This was for failure to deliver pre-paid services PRIOR to the most recent service interruptions, which I am requesting ADDITIONAL CREDIT to be issued for dates missed. How can these separate instances be confused? Please see documentation below of service interruptions that occurred AFTER the original credits were issued on 05/22/15.4) "If the customer, would
prefer to close the account rather than contact us to resolve the matter
we will refund the current quarter of service.", is not an option for this customer or for Tiger Sanitation. Remember, these services are PRE-PAID IN ADVANCE FOR MONTHS OF SERVICE. Tiger Sanitation OWES FUNDS to me for service interruptions, and I will not consider closing my account while I AM STILL OWED FUNDS for Tiger's failure to deliver services. Further, any discontinuance of service initiated by Tiger Sanitation without my prior consent or knowledge will be grounds for legal action.
Regards,
*** ***_____________________________________________________________________________...⇄ FROM BUSINESS:
Tiger has reached out to the customer to resolve the service issues
for this address and been unsuccesful. We do require direct
communication, as we need to determine the root cause for the missed
services. This cannot be done through ongoing emails. The customer was
issued credit in the amount of $52.11. Attached is the invoice
reflecting the credits that have been provided. If the customer, would
prefer to close the account rather than contact us to resolve the matter
we will refund the current quarter of service
From: *** *** To:
"*** *** *** *** *** *** *** *** Sent: Thursday, July 2, 11:AM Subject:
7/Update - After 3rd Request (6/20, 6/23, 6/25), 2nd call from "***"
(6/26, 6/30) Re: Missed Service Friday, 6/(*** *** - *** *** *** *** *** Thank
you for finally responding via email to my numerous requests for email
responses only, for documentation purposes. This is the 1st time I have
received any direct emails or full names/titles of anyone at Tiger
Sanitation.I
have attached all of my correspondences below, to make note of the
timelines and lack of responsiveness, beginning almost weeks ago.I
take exception to some of your comments, ***, as I have NOT been
satisfied with my existing service at my other location (*** *** ***.), but at least, the trash is being picked up on the day it is
scheduled. As far as attempting to resolve this as soon as possible?
That hardly seems the case. As
you will remember, we spoke about my dissatisfaction with containers
laying on the ground, in the street, and with lids being left open "so a
supervisor can make sure they were picked up", which is suspect at
best, since the Tiger Sanitation-labeled container at my other address
(*** *** ***.), has remained un-touched, with lid closed, while
also consistently being missed for pi(at a minimum that I'm aware
of, at least times). The can fills with water, particularly with
heavy rains, and becomes a perfect environment for maggots, flies, and
nuisance animals (racoons and cats), all because the lid is left open,
or in the street on it's side.I'm
additionally dissatisfied that Tiger won't service 2, 95-gallon
containers (regardless of branding) at my location for what I am paying,
instead insisting upon "2, 30-gallon personal trash cans, or the
equivalent of trash bags." I already owned the 95-gallon containers
before employing your service, so why would I be forced to purchase
additional 30-gallon containers just to accommodate Tiger? I feel it
would be more than fair to empty 2, 95-gallon containers at both of my
addresses, as it is essentially the same amount of waste management.I'm
not sure what can be accomplished by a phone call to your company.
This has been tried many times in the past, to no avail, and is the
reason I am requiring email correspondence only from now on. I have
requested another MPU credit for the missed service, and have not
received anything, including any response to my request.Additionally,
I have been informed by the Revdex.com that I am to take no action until Tiger
has responded to my complaint(s), which to this day, still has not
happened. Why hasn't Tiger Sanitation responded to the Revdex.com request? I have attached the Revdex.com complaint information, below. *** ***Customer # ***Address of Problems: *** *** ***., *** ***, ** ***
From:
Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin
To:
Mr*** ***
Subject:
Complaint has been sent to the business
This message originally read on 6/23/
*** *** *** *** *** *** , *** *** Dear *** *** :
Thank you for contacting the Revdex.com. This message is in
regard to your complaint submitted on 6/23/1:41:PM against
Tiger Sanitation, Inc.. Your complaint was assigned ID ***
Your complaint has been sent to the business for their response. Once
they have responded to the Revdex.com, we will contact you again. In the
meantime, if the complaint gets resolved, please send us a message to
inform us. Please remember that copies of your future correspondence
will be sent to the company as well. The text of your
complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the
right to not post in accordance with Revdex.com policy)Please do not include
any personally identifiable information when contacting us regarding
this disputeBy submitting your complaint, you are representing that it
is a truthful account of your experience with the businessRevdex.com may
edit your complaint to protect privacy rights and to remove
inappropriate languageRegards, *** ***
What is the next step?
Revdex.com is waiting for a response from the business in regards to this complaint
There is no action for you to take at this timeWe will contact you when we next require your input
From: *** ***

Tiger has a No Refund Policy once the quarter has begun. We will prorate services for customers, if we are provided the information prior to the start of the new quarter. Unfortunately, the customer did not notify of us of their moving until the quarter was almost over. I have
attached a copy of policies, which also available to view from our website. We do provide this the every customer at the start of service, as well

We have attempted to help this customer understand, it is not the color of the container that made a difference. It is a competitors equipment. As you would not ask one cable provider to work on a different cable providers equipment, we do not service equipment belonging to another
company. I apologize if this is different than any past experience with Tiger. We have been enforcing this policy for more than years now and will continue to consistently do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

After reviewing the account, I determined that the account was on credit hold for non-payment from May 15th through May 26th. Tiger is a pre-paid service company. We invoice for the new quarter on April 1st, which allows the customer days to make payment by May 1st, which is the start
of this customer's new quarter. We allow our customers a day grace period, should they need the extra time to get payment in to us. When payment is not received, the account is placed on credit hold and services interrupted. We do not credit for these services, since they were stopped due to non-payment. When an account is placed on hold, it does take hours from the time the payment is made for the hold to be removed, in this case payment was made at 5:41pm on Tuesday, May 26th. The customer's service day was Wednesday, May 27th. They were not on schedule for trash collection, since payment was received after route sheets have been run for the next days service and account still showing on hold. A copy of our policies has been attached. As for the request for a supervisor/manager, the representative did instruct the customer that a manager would be tasked to call them back. The customer service supervisor, handles all supervisor calls. She handles the calls in the order that she receives them and usually on the phone with other customers. The procedure is for the representative to task the customer service supervisor to call customer back for a return call within hours. I understand this can be frustrating for the customer, however we have one supervisor for representative and she can only help one customer at a time. By tasking the call back, we are able to track the callback requests to ensure the get completed.?

Operations Manager *** *** spoke with Mr*** and explained the equipment that we have and the services we offer He was very understanding and had some misconceptions about what we could do The situation has been resolved to his verbal satisfaction

Complaint: ***
I am rejecting this response because: There were no invoices sentMy account online was incorrectYou did not attempt to pick up the cans because according to you, for the past year you shouldn't have been picking up our trash, but our cans have been out on every Monday and Friday so there was ample time to pick them upThere were ABSOLUTELY NO indicators that we were having an issueYou could have picked up the phoneThere was no attempt other than supposedly mailing invoices. This company has poor business management skills and should reevaluate their level of customer serviceI would assume some of this responsibility but there are SOOOOOOOOOOOOOOOOOO many complaints, all with the same story that Tiger Sanitation seems to be a questionable businessUnfortunately, we are stuck with them because no other trash company services our neighborhood (I called all of them). Fix your website or take it down and fire all of your customer service people and hire someone that gives two cents about your customersBut then again, the owners don't seem to give two cents about their customers because we have absolutely no choice but to use them so they know they can treat people any way they wantIf they actually had to EARN the business, I'm sure they'd be singing a different tune.I'm going to continue to pursue getting other options into our neighborhoodThen we will see how well your business flourishes.
Regards,
*** ***

Complaint: ***
I have already notified Tiger Sanitation that I will be transferring my business to another service provider at the end of the monthThank you for you interest in this matter
Regards,
*** ***

We are very sorry that the customer had a bad experience in his new home. We have closed the account as requested and issued refund on the accountThe check will be mailed to the address on file for the customer