Distinctive Rain Gutters, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello- I had registered complaint  [redacted] against tiger sanitation. They did not contact me, however they refunded $20...

to my credit card I had used for paying their bills. I find this gesture acceptable. Thank you for your help! [redacted]

As an address based subscription service, we are unable to know if service is expected at another address.  We provide service to a specific address that belongs to our customer.  We also protect each customer's private information and were not in a position to discuss why her neighbor's...

account was not serviced.  We do our best to provide exceptional service and it is disheartening that Ms. [redacted] has had this kind of a misunderstanding at the end of a very long history of business with Tiger Sanitation.  We did offer Ms. [redacted] a credit for the service day and a refund of that credit as she was no longer continuing her service.  We tried very hard to make things right as we want to be good stewards in the communities that we are a part of.

Dear Mr. [redacted]:I am sending this letter to notify you with a billing issue to the above account # that I am trying to get resolved. On February 26, 2017 I went on-line for my March 2017 payment of $94.05 and all I did was add a debit card for the payment. I did receive an email on March 1,...

2017 changes have been made to your automatic payment method (enclosed copy). First, I did not register for automatic payment and if so it was done in error. As the email mentions if this was done in error or without knowledge to please contact # ([redacted] for assistance. Also, I was checking my account for amount of withdrawal and noticed that $192.80 was withdrawal for Tiger Sanitation (this is double my normal monthly billing of $94.05).On Thursday, March 2, 2017 @ 8:13 a.m. I contacted the office spoke with Ms. [redacted] and explain my situation, she did say that all she could do would be to remove the automatic payment. Ms. [redacted] then mentioned she would need to transfer me to another department that handles front loaders for residence. I spoke with Ms. [redacted] that I am requesting for refund of $98.75 because the only amount that I should be charged was $94.05 (monthly billing). Ms. [redacted] said "the only person that could assist me would be a manager and that person was not available. I requested from Ms. [redacted] whom would I be expecting a call back from?? Ms. [redacted] said "[redacted]" and I had her repeat the name back to me. I called back at 9:48 a.m. spoke with Mr. [redacted] again had to explain the purpose of my call and I asked if the manager would be available to speak with?? I was told "no that person was not available and that he/she would contact me in order that my call was received and it should be by noon of that day". Well, that day has come and gone and it is now Monday, March 6, 2017 I am still waiting to receive a call back regarding my refund of $98.75. In-Addition, on Friday, March 3, 2017 I have reached out to the Revdex.com and filed a complaint #12020328 for possibly having them assist me of resolving my complaint. I consider myself as a valued customer with Tiger Sanitation since October 2005 and this is no way I should be treated. As long as I have been a customer at any time I have not requested or registered for automatic payment (why would I start now??) Also, if you review my account of my monthly payments and that I have diligently made my payment on time for this account.OVER1 [redacted] (SAM)From: [redacted] <[redacted]@sbcglobal.net>Sent: Wednesday, March 01, 2017 6:23 PMTo: [redacted] (SAPD)Subject: Fwd- Tiger Sanitation - Changes have been made to your Automatic Payment Method!Patricia "Pat"Borrego Original Message  Subject: Tiger Sanitation - Changes have been made to your Automatic Payment Method!From: [redacted]@tiger-tx.com Sent: Sunday, February 26, 2017, 12:31 PMTo: [redacted]@sbcglobal.net CC:Dear Valued Customer.-1 here has been a recent change to your automatic payment method through our online system. You have changed from None to None. This was changed on 226 '2017 12:31:04 PM by the user purple14. jf this was done in error orVithout your knowledge, please contact us at ([redacted] for assistance.Thank you,Tiger Sanitation[redacted]

We are very sorry the customer has had so many problems getting their recycling serviced.  We have credited the account for one month of service for the inconvenience to the customer.

All customers are started at the base rate for their community.  Rate can vary depending whether a customer received a promotional rate or any discount at the start of service.  Rates do increase over time, so the number of increase a customer has received can also cause one customer to be at a higher rate than another.  Recycle is included with trash collection.  We do not charge additional for this services, so it does not affect pricing.  We are a local business that charges a fair rate for the services we provide.  We hope that you understand the need for the increase and continue your service with Tiger Sanitation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and PRESUMING THEY ARE TRUTHFUL AND TIMELY WITH MY REFUND, find that this resolution is satisfactory to me.They failed to disclose or admit that they suspended my garbage pick up service because they raised their rates and I was on an auto pay plan for the same amount every month.  When they failed to pick up my garbage, I promptly paid the $9 difference.  They also advised me via a telephone message that they were changing their practice of placing bright ORANGE stickers on the garbage bins of customers who obviously don't deserve to be embarrassed over a $9 billing dispute. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because, as is shown in my ongoing conversations with the business attached and shown below.  They claim they have been attempting to contact me, but as is shown in our email conversations below, I have been trying to have them issue a credit for missed services, and have been trying to get someone in a position of authority to do so, as well as provide a solution for the ongoing problem with missed services. I have received neither a credit as they claim they have issued for the most recent service problems, nor have I received any statements of corrective actions that they are taking to remedy the situation going forward.Please see supporting email documentation, below: From: [redacted] <[redacted]> To: "[redacted]
[redacted]
[redacted]
[redacted] Sent: Thursday, July 2, 2015 11:50 AM Subject: 7/2 Update - After 3rd Request (6/20, 6/23, 6/25), 2nd call from "[redacted]" (6/26, 6/30) Re: Missed Service Friday, 6/19 ([redacted] - [redacted]) Thank you for finally responding via email to my numerous requests for email responses only, for documentation purposes.  This is the 1st time I have received any direct emails or full names/titles of anyone at Tiger Sanitation.I have attached all of my correspondences below, to make note of the timelines and lack of responsiveness, beginning almost 2 weeks ago.I take exception to some of your comments, [redacted], as I have NOT been satisfied with my existing service at my other location ([redacted].), but at least, the trash is being picked up on the day it is scheduled.  As far as attempting to resolve this as soon as possible?  That hardly seems the case.  As you will remember, we spoke about my dissatisfaction with containers laying on the ground, in the street, and with lids being left open "so a supervisor can make sure they were picked up", which is suspect at best, since the Tiger Sanitation-labeled container at my other address ([redacted].), has remained un-touched, with lid closed, while also consistently being missed for pick-up (at a minimum that I'm aware of, at least 7 times).  The can fills with water, particularly with heavy rains, and becomes a perfect environment for maggots, flies, and nuisance animals (racoons and cats), all because the lid is left open, or in the street on it's side.I'm additionally dissatisfied that Tiger won't service 2, 95-gallon containers (regardless of branding) at my location for what I am paying, instead insisting upon "2, 30-gallon personal trash cans, or the equivalent of 4 trash bags."  I already owned the 95-gallon containers before employing your service, so why would I be forced to purchase additional 30-gallon containers just to accommodate Tiger?  I feel it would be more than fair to empty 2, 95-gallon containers at both of my addresses, as it is essentially the same amount of waste management.I'm not sure what can be accomplished by a phone call to your company.  This has been tried many times in the past, to no avail, and is the reason I am requiring email correspondence only from now on.  I have requested another MPU credit for the missed service, and have not received anything, including any response to my request.Additionally, I have been informed by the Revdex.com that I am to take no action until Tiger has responded to my complaint(s), which to this day, still has not happened.  Why hasn't Tiger Sanitation responded to the Revdex.com request?  I have attached the Revdex.com complaint information, below. [redacted]Customer # [redacted]Address of Problems: [redacted]., [redacted] From: Revdex.com of Central, Coastal, Southwest Texas and the Permian Basin To: Mr. [redacted] Subject: Complaint has been sent to the business This message originally read on 6/23/2015 [redacted]
[redacted] Dear [redacted] : Thank you for contacting the Revdex.com. This message is in regard to your complaint submitted on 6/23/2015 1:41:42 PM against Tiger Sanitation, Inc..  Your complaint was assigned ID [redacted]. Your complaint has been sent to the business for their response.  Once they have responded to the Revdex.com, we will contact you again.  In the meantime, if the complaint gets resolved, please send us a message to inform us. Please remember that copies of your future correspondence will be sent to the company as well.  The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when contacting us regarding this dispute. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, [redacted] What is the next step? Revdex.com is waiting for a response from the business in regards to this complaint. There is no action for you to take at this time. We will contact you when we next require your input. From: [redacted] <[redacted]> To: "[redacted]" <[redacted]> Cc: [redacted] <[redacted]> Sent: Wednesday, July 1, 2015 5:00 PM Subject: [redacted] Mr. [redacted],   The Residential Operations Manager has been trying to get in contact with you regarding the lack of service at the referenced address.  We would like to speak to you to try and determine the underlying cause of this address being consistently missed.  With several accounts on that street, there is no good reason that this one continues to have service issues.    I understand that a phone calls may not come in at the best time for you to speak with us.  If you could please reply with a day and time that we could have that talk, I would really appreciate it.  We want to resolve the issue as quickly as possible.   We appreciate your business and I am truly sorry for the continuous problems we have with this address.  I am glad that you have an additional address with us so that you know we can and do provided great service.  I am looking forward to helping resolve this with you.   Warm regards,   [redacted] Customer Service Manager Tiger Sanitation, Inc. [redacted]
[redacted]
[redacted] From: [redacted] <[redacted]> To: "[redacted]
[redacted] Sent: Tuesday, June 30, 2015 11:51 AM Subject: 6/30 Update - After 3rd Request (6/20, 6/23, 6/25), 2nd call from "[redacted]" (6/26, 6/30) Re: Missed Service Friday, 6/19 ([redacted] - [redacted] Blvd, New Braunfels) I received another call from "[redacted]" this morning.Apparently, my emails are not being read, forwarded, and/or conveyed to the appropriate personnel.Again, please respond to any and all responses via email, for my documentation purposes.Thank you, [redacted]Customer # [redacted]Address of Problems: [redacted] From: [redacted] <[redacted]> To: "[redacted]
[redacted] Sent: Saturday, June 27, 2015 10:37 AM Subject: 6/27 Update - After 3rd Request (6/20, 6/23, 6/25), call from "[redacted]". Re: Missed Service Friday, 6/19 ([redacted] - [redacted]
[redacted] I received a voice-mail message from "[redacted]", Friday afternoon, 06/26, with no last name, calling in reference to my ongoing service issues as indicated in my original email below.For documentation reasons, I would like to receive written email responses to my emails below from "[redacted]", with a full name and title, as well as contact information, so I will know whom to address going forward as we work to resolve the issues.Thanks,[redacted] From: [redacted] <[redacted]> To: "[redacted]
[redacted]> Sent: Thursday, June 25, 2015 11:29 AM Subject: 6/25 Update? - 3rd Request (6/20, 6/23, 6/25) - Missed Service Friday, 6/19 ([redacted] - [redacted] Still waiting for ANY response from ANYONE, regarding my ongoing service problems and MPU Credit. [redacted] From: [redacted] <[redacted]> To: "[redacted]
[redacted]> Sent: Tuesday, June 23, 2015 12:05 PM Subject: 6/23 Update - 2nd Request for Response? - Missed Service - Friday, 6/19 ([redacted] - [redacted]) Please contact me about my service problems addressed in my 06/20 email, as shown below.Thanks, [redacted] From: [redacted] <[redacted]> To: "[redacted]
[redacted] Sent: Saturday, June 20, 2015 11:41 AM Subject: Missed Service - Friday, 6/19 ([redacted] - [redacted]) Here is my information:Customer No: [redacted]I have 2 addresses on my bill1) [redacted] - no problems.2) [redacted] - Recurring problems.  This address is habitually missed.  So much so, that an "MPU CREDIT" for $48.13 had to be issued on 05/22/15, because there were at least 5 occasions where the service employees failed to service this location.  This is particularly frustrating, since I clearly have, and have always had, a brown Tiger Sanitation 95 gallon waste container at the street level at any and ALL times.Please contact me as soon as possible to resolve this, yet again, recurring problem.  I expect another MPU CREDIT to be issued for the missed week of service.This was discussed with [redacted], ad nauseum, on 05/22, and we've already had it happen again, only 4 weeks after the discussion was supposed to resolve the problem.[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I
need to set the record straight. I don't like it when people representing a
company lies to me. I will respond to everything that is wrong with the
previous response from Tiger Sanitation.“We have made multiple attempts to remove the carts from the customers property.” (Which by the way needs to read “the customer’s property.” I know it is a touch nit picky but as I get to it later it is important to make the distinction that I own the property.)Multiple attempts have been made? Really? Hard question time. How many attempts? When were these imaginary attempts? Common sense would dictate if that were true, then I could close this complaint. I wouldn’t have to stare at the Tiger Sanitation carts anymore. Then I could live happily ever after telling everyone I meet about the time Tiger Sanitation had terrible customer service and for the love of everything that is good, use anyone else and I mean anyone else for their trash removal needs.I set both carts on the curb on Nov. 1, 2015 at 10 PM. How do I know what time? Well, I have a security camera so I checked it just to be sure. When I left the house on Nov. 2, 2015 at 6:45 AM both carts were still on the curb ready to leave my premises forever. When I came home on Nov. 2, 2015 at 9:30 PM the lids on the carts were opened as if they were emptied. However, the carts remained. I went into my house pissed off. I decided “screw it,” and left the carts on the curb overnight. Yes, I broke my HOA rules because I’m sick of the whole ordeal. When I left the house on Nov. 3, 2015 at 6:45 AM I pulled the carts into my backyard. So, hopefully the HOA won’t send me a letter of reprimand. No magical mysterious, Tiger Sanitation drivers / men came during the night to take the carts away.“A supervisor will be going out to the property one last time tomorrow November 4th in effort to remove containers.”Really? I sure hope so. Hopefully “A supervisor” will be able to see the two container / two carts / two cans / two huge things that say TIGER SANITATION on them. While “A supervisor,” is at it maybe he / she can see why his / her workers can’t see two containers like objects that say TIGER SANITATION on the side of them in front of my property on the curb. “The carts must be place curbside for removal.”Nope, that won’t do. I want Tiger Sanitation to climb to Mount Everest’s Peak then come all the way back down, then and only then will Tiger Sanitation find the carts they seek… This is quite plainly sarcasm. Where else would the carts be? I have stated before I can not leave the carts indefinitely.“Our staff will not go onto customer property to remove containers.”I guess my previous responses / complaint might have been misleading somehow. I don’t want Tiger Sanitation on my property. Period. That is why I opened and lodged this complaint with the Revdex.com. I actually want quite the opposite. I want any and everything Tiger Sanitation as far away from me as possible. At this point if the second attempt fails due to the lack of trying, incompetence, or lack of eye sight. I think I will use power tools to break down the Tiger Sanitation Carts and throw them away in the carts I have with a Revdex.com accredited sanitation company. I mean at this point it seems Tiger doesn’t want them back. Wait, I know I’ll make ugly planters out of them…“We did attempt to contact the customer to advise of the attempt to remove carts tomorrow.  The call was ended by customer prior to me being able to provide removal date.”Not 100% true. Tiger Sanitation contacted me. Didn’t attempt anything they got me. Yes, I hung up on the customer service associate.I ended the call because the first rattle out of the box after the customer service associate told me they were with Tiger Sanitation was that it was my fault the carts were not picked up. The driver said, “The carts were not on the curb. He didn’t see any.” It was that point I stated that I had to go back to work and that was a lie. I also said that anymore communications have to take place though the Revdex.com.Here is what I want. It hasn’t changed. I
want the carts taken away. I don’t want them if I wanted them all I had to do
was not complain and they would have been mine. At least that is the way it
seems. It seems Tiger Sanitation is doing everything to make me keep the stupid
carts. Nov. 4th, 2015 when I come home from work, I don’t want to
see Tiger Sanitation’s carts on the curb in front of my house, where they are
currently sitting. I placed them there at 7:30 PM. I took a photo with an embedded
time stamp. I will take another when I leave for work tomorrow with tomorrow’s
time and date embedded. Balls or should I say “carts” in your court Tiger Sanitation.
Also, do not contact me though telephone anymore. After multiple attempts to
perform basic customer service and multiple successes at failing to follow
through and blame the customer, I want proper documentation of everything that
is said.It is really not that shocking why Tiger
Sanitation has a lack luster rating on Revdex.com and isn't accredited by the Revdex.com.
Lesson learned. Never trust a service company without checking into the Revdex.com.I really hope this is the last time I have to reject a response.Regards,
[redacted]

I certainly apologize for the miss in your service.  A credit has been applied to your account for the two missed pickups that you reported to us in the amount of $5.69.  You will see this reflected in your next invoice.  Reminders have been put on your Wednesday pick up dates for our...

driver to be sure you are not missed again.

Complaint: [redacted]
I am rejecting this response because: Of course the sales person is going to say the contract was discussed; but what he says and what actually happened are way different.  We did not read the contract, but I believed the sales rep as to the September 1 start date and the $64.00 fee.  The bottom line is ... I told the sales person and the customer service rep and everyone else that I spoke to - - - the contract was to start on September 1st, the previous customer was responsible for the month of August.  But since I took over it was easier to charge me because I want the dumpster than to go after the person who abandoned the account.However, I have no recourse so I have to pay and do what ever they say..... What do I do with my trash????
Regards,
[redacted]

We have spoken with the consumer and rectified the situation.  Tiger Sanitation apologizes for any inconvenience and appreciates the opportunity the consumer gave us to correct it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Because of the extreme difficulties in communication you have experienced, we will in this instance refund the quarterly rate of $60.27 and remove the trash and recycle carts Monday, November 2nd. Please place them curbside for removal.  We regret losing you as a customer.  Please accept...

our apologies for the inconvenience.

Tiger has issued a refund to the customer.  We have contacted the customer in regards to the their concerns.

We do sincerely apologize.  The customers account was closed out in error causing the missed service.  We have since reopened the account, resumed service and issued credit for the missed collection.  We did contact the customer and believe the matter has been resolved to his...

satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Request credit reflect in next billing statement or separate letter from Tiger Sanitation.
Regards,
[redacted]

The no refund policy for unused has been a part of our Residential Policies document for many years.  This is supplied to any customer when they open an account with us, whenever we make updates, and also available online.  That being said, we have not been happy enforcing the policy as we...

are aware it is not the most customer friendly item.  Our Leadership team has agreed that going forward, we will refund unused services (upon return of carts) for any full months that we are not servicing an account.  I am going to go ahead and process a full refund for all unused months for Mr. [redacted].  This will be processed on October 25th, pending retrieval of the carts on site.

The Residential Operations Manager has been trying to get in contact with the customer regarding the lack of service at the referenced address.  We would like to speak to him to try and determine the underlying cause of this address being consistently missed.  With several...

accounts on that street, there is no good reason that this one continues to have service issues.  We have issued credit on the account for the missed services.  We appreciate your business and I am truly sorry for the continuous problems we have had with this address.

We would like to apologize for the frustration the customer experienced due to missed trash collection services.  We have removed the trash and recycling containers.  A refund was issued to the credit credit used for payment.  Please allow 5 to 7 business days for the refund to post...

to your credit card.  Please accept of sincere apologies for the lack of service you experienced.